A New Era of Engagement
Capitalizing on the latest digital technologies, Carrier® SMART Service now brings greater connectivity to your HVAC systems and your team that manage them. By having the right knowledge at the right time, you’re able to make more informed decisions about comfort settings, service requirements and a building’s financial performance.
Maximize uptime via faster problem diagnosis and resolution
Save on energy through performance optimization
Extend equipment life with proactive, preventive maintenance
Lower cost of ownership with faster diagnosis and resolution of equipment issues
Carrier continues its legacy of innovation with the Carrier Customer Portal, exclusive for all service contract customers at no additional charge. This informative digital solution provides you with crucial information to help improve your facility management decisions. Major hospitals. Sprawling universities. Corporate campuses and critical zero down data centers - no matter your business, our portal can help you stay on top of crucial information like service records, maintenance schedules and invoices.
Your chiller is calling. Using wireless technologies Carrier SMART Service connects your chiller to the cloud and streams operating data, providing ongoing insight to the chiller’s health.
- Sensors that capture key operating data
- Persistent and reliable data transmission
- Secure wireless connectivity to Carrier’s cloud-based platform
Built-in smart sensors automatically share data with Carrier technicians to address potential issues. Result: more uptime and reduced repair time.
- Advance notification
- Remote detection and diagnosis
- Automated dispatch
Carrier® SMART Service continuously assesses your system’s performance, energy use and service history – comparing it to established values for data validation.
- Complete visibility into your system’s real time performance and history
- Advanced diagnostics and analytics providing actionable insights
Carrier SMART Service
A personalized data center where crucial information such as service records, maintenance schedules and invoices are securely collected and stored so you can:
- Track facility budgeting
- Initiate service requests
- Review work orders
Carrier Equipment Dashboard
A clear, secure picture of equipment health at your fingertips.
- Real-time diagnostics
- Instant reads of vital information
- Frequently refreshed data trends improve decision making
Carrier SMART Service App
Up-to-the-minute information on any device from virtually any location.
- Get data on demand
- View multiple assets together
- Proactively generate service calls
Manage, monitor and plan onsite and off.
Greater system‑wide reliability
Proactive enhancements and upgrades
Right service, right time
Better cost avoidance
Faster, more accurate diagnoses
Faster, more accurate service and repair