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Preventive and Predictive Maintenance

Reduce operating costs and avoid unexpected downtime.

Maintenance programs you can count on. Maximize performance, protect your investments and maintain your HVAC budget without surprises. Digital tools that make a measurable difference for your facility even when off-site. With custom service agreement options, Carrier helps you create a plan that ensures your equipment’s peak performance and longevity. We service all brands and types of HVAC units.

BluEdge Service Platform & Preventive Maintenance

At Carrier, we believe long-term partnerships are the basis of exceptional service. We’ll work with you to fully understand the needs of your business. Our BlueEdge Service Platform is designed to meet your requirements and keep your equipment running efficiently. We can help you create a customized program that is suited to your specific goals and needs.


We service all brands of equipment.

We have extensive experience servicing all major heating, ventilation and cooling manufacturers’ equipment, as well as unmatched technical understanding of each system.

The BluEdge Service Platform can

  • Ensure that your equipment is inspected regularly, operating properly and all OEM maintenance procedures are adhered to;
  • Maximize your equipment life, uptime and performance;
  • Reduce your energy costs through good preventive maintenance measures;
  • Provides you with budgetary certainty and allows fiscal planning with confidence;
  • Reduce risk of unexpected downtime with proactive service.

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24/7 Commercial Service
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How BluEdge Enhances Service For Carrier’s Customers

HVACinformed.com profiled how the BluEdge service platform supports Healthy Buildings including Indoor Air Quality (IAQ) and equipment remote monitoring.

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BluEdge First Year Service Contract

The program is a complimentary first year service agreement on qualifying commercial equipment purchases in the U.S. and Canada.

Included are two operational maintenance visits by factory certified Carrier technicians during the standard equipment warranty period. Also included is high priority for non-scheduled service events. Customers with IoT-enabled equipment with receive digital support that includes advance notifications, remote diagnostics and enhanced field service support.

The program covers Carrier AquaEdge® Water-Cooled Centrifugal (19 Series) and Screw Chillers (23 Series), Carrier AquaForce® Water-Cooled and Air-Cooled Screw Chillers (30 Series), and Carrier WeatherExpert® Rooftop Units (48/50N Series).

BluEdge First Year Service Contract Includes:

  • Warranty assurance protection by Carrier certified technicians
  • Unscheduled service priority and 24/7 emergency support
  • Verified proper operation and configuration during initial run-in period
  • Access to Carrier’s Customer Portal

BlueEdge First Year Service Contract provides added peace of mind and ensures that your new equipment will work hard for you and your facility for years to come.

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Predictive Maintenance

If equipment fails unexpectedly, you face downtime and, potentially, inconvenienced occupants. With predictive maintenance, you’ll know about potential problems before breakdowns occur. That brings you the luxury to schedule repairs before they become more costly — and at times when they won’t inconvenience you or your building’s occupants. Using today’s best testing tools and technologies, we can discover or rule out hidden building system problems. As a result, we can help you:

  • Find, identify, and correct minor problems inexpensively, before they lead to more complex and expensive repairs.
  • Avoid needless downtime and inconvenience or discomfort to occupants.
  • Ensure continued production when equipment is used in process application.
  • Control energy costs.
  • Prolong equipment life, deferring replacement expense.
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Carrier Service Agreements
Service plans to protect your facility