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Preventive and Predictive Maintenance

Reduce operating costs and avoid unexpected downtime.

Maximize performance, optimize your investments, and ensure your HVAC system stays up to date with the BluEdge service platform. Protecting your equipment with our Digital Enabled Warranty provides immediate connectivity and data reporting that enables visibility and proactive maintenance. With customizable tiered plans designed to suit your unique needs and all types of HVAC units, Carrier helps you create a plan that ensures your equipment’s peak performance and longevity.

BluEdge Service Platform & Preventive Maintenance

The BluEdge service platform is Carrier’s best-in-class service and aftermarket offering. It instills confidence in our customers, who know that Carrier is there to support them with unmatched expertise and superior service throughout the lifecycle of their HVAC equipment. Thousands of Carrier customers are already using BluEdge to positively impact their equipment’s performance and longevity.

We service all brands of equipment.

We have extensive experience servicing all major heating, ventilation and cooling manufacturers’ equipment, as well as unmatched technical understanding of each system.

The BluEdge Service Platform can:

  • Ensure that your equipment is inspected regularly, operating properly and all OEM maintenance procedures are adhered to;
  • Maximize your equipment life, uptime and performance;
  • Reduce your energy costs through good preventive maintenance measures;
  • Provides you with budgetary certainty and allows fiscal planning with confidence;
  • Reduce risk of unexpected downtime with proactive service.

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How BluEdge Enhances Service For Carrier’s Customers profiled how the BluEdge service platform supports Healthy Buildings including Indoor Air Quality (IAQ) and equipment remote monitoring.

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Vibration Analysis

Carrier provides a predictive maintenance vibration analysis solution, available within our BluEdge service platform. Carrier can deliver more uptime and improve equipment performance for customers by leveraging industry-leading vibration analysis and predictive diagnostics.

Built on the idea that each machine has a unique acoustic fingerprint, the AI-based diagnostic solution listens to your rotating assets, analyzes the data and provides accurate and actionable diagnostics.

Learn More About Vibration Analysis for Chillers

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Carrier’s predictive analytics result in significant time and cost savings.
BluEdge First Year Service Contract

The program is a complimentary first year service agreement on qualifying commercial equipment purchases in the U.S. and Canada.

Included are two operational maintenance visits by factory certified Carrier technicians during the standard equipment warranty period. Also included is high priority for non-scheduled service events. Customers with IoT-enabled equipment with receive digital support that includes advance notifications, remote diagnostics and enhanced field service support.

The program covers Carrier AquaEdge® Water-Cooled Centrifugal (19 Series) and Screw Chillers (23 Series), Carrier AquaForce® Water-Cooled and Air-Cooled Screw Chillers (30 Series), and Carrier WeatherExpert® Rooftop Units (48/50N Series).

BluEdge First Year Service Contract Includes:

  • Warranty assurance protection by Carrier certified technicians
  • Unscheduled service priority and 24/7 emergency support
  • Verified proper operation and configuration during initial run-in period
  • Access to Carrier’s Customer Portal

BlueEdge First Year Service Contract provides added peace of mind and ensures that your new equipment will work hard for you and your facility for years to come.

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Predictive Maintenance

If equipment fails unexpectedly, you face downtime and, potentially, inconvenienced occupants. With predictive maintenance, you’ll know about potential problems before breakdowns occur. That brings you the luxury to schedule repairs before they become more costly — and at times when they won’t inconvenience you or your building’s occupants. Using today’s best testing tools and technologies, we can discover or rule out hidden building system problems. As a result, we can help you:

  • Find, identify, and correct minor problems inexpensively, before they lead to more complex and expensive repairs.
  • Avoid needless downtime and inconvenience or discomfort to occupants.
  • Ensure continued production when equipment is used in process application.
  • Control energy costs.
  • Prolong equipment life, deferring replacement expense.
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Energy Savings Audit
Understand your chiller operations & incorporate customized improvement measures
Health Management Services for Variable Speed Drives
For asset protection & longevity
19-Series Low Pressure Chiller Late-Life Service Program
An integrated solution for your aging HVAC system
Carrier Service Agreements
Service plans to protect your facility