eDesign Software Support
Working late into the night and need a quick answer, or have a unique application that requires advice? Chances are, the resources on this page can provide the answer. If not, assistance from our software help desk at [email protected] is also available.
NEW HAP Training Videos
Click here for training videos designed to help users with various tasks such as installation, setting preferences & utilizing the HAP building wizards.
EXchange is an electronic newsletter offering timely, informative and interesting news about Carrier eDesign Suite software. Delivered quarterly via e-mail, each issue provides a wealth of information including technical articles, news about new software releases and software in development, training schedules and registration, and answers to frequently asked software questions. Subscription information and a newsletter archive can be found on here.
HAP e-Helps are articles providing timely guidance on the many technical questions that may arise when using HAP. From building modeling for LEED®1 certification and system design guidance, to hourly weather data and report interpretation, HAP e-Help provides easy to follow, helpful information to lead you to HVAC system design solutions and thorough energy analysis investigations.
1LEED® is a registered trademark of US Green Building Council
2ASHRAE is a registered service mark of the American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc.