BluEdge®, Carrier's best-in-class service offering includes customizable plans to ensure your equipment's peak performance and longevity. The Carrier BluEdge service plans are backed by the human touch of unmatched expert technicians and the latest industry-leading technology.
And with digital connectivity enabled by Abound HVAC Performance, you'll receive the benefits of continuous digital monitoring, alarm management, and proactive insights to see issues before they arise so you can protect your investment.
Benefit from our next-generation insights to improve your uptime, predict potential failures, and reduce operating costs.
- Maximize Uptime: Predict potential issues before they disrupt operations, and get faster, more efficient service with pre-informed technicians
- Optimize Performance & Equipment Life: Help Extend Equipment Life. Real-time visibility ensures optimal performance while data-driven maintenance helps extend system life
- Control Costs. Avoid Surprises: Optimize cost-efficiency with proactive support for fewer emergency repairs
- Plan with Confidence: Gain budget clarity through predictive scheduling, and optimize resource planning across locations
- Peace of Mind, Built In: Carrier experts monitor your systems so you don’t have to with customized alerts, global support, and rapid diagnostics
With our Carrier Customer Command Center as your partner and an extension of our local Carrier factory-trained technicians, you'll have access to key capabilities such as:
Real-Time Insights, Visualization & Reporting
Instantly access system health, and efficiency through dynamic dashboards and a range of reporting capabilities.
Customizable Alerts
Get actionable alerts tailored to your operation based on when, how, and for who you want to receive them.
24/7 Global Expertise
Our technical experts across our Carrier Customer Command Center global network are constantly monitoring your assets for digital insights ready to monitor, respond, & guide.
Predictive Analytics
Identify potential failures months in advance.
Secure, Scalable Connectivity
Seamlessly connect to Carrier’s cloud-based platform, securely.
Cross-System Compatibility
Compatible across the entire Carrier chiller portfolio, both water-and air-cooled chillers.
Digital-Only Option
Not only for comprehensive coverage, but also a solid complement and valuable expertise for facilities with on-site maintenance teams.
Abound HVAC Performance enables digital connectivity within all of our BluEdge customized service tiers. To take advantage of Carrier’s enhanced digital capabilities, please contact your Carrier Commercial Service representative, fill out our contact form, or call 800-379-6484.
In addition to Abound HVAC Performance, Carrier offers an additional suite of connected solutions to help you optimize and manage your assets, and the health of your facility. Ask your Carrier representative how you can take advantage of other Abound offerings to reach your sustainability and ESG goals.
Abound is a cloud-based digital platform and suite of connected solutions that uses advanced technologies to aggregate, analyze and visualize data to enable real-time, intelligent, outcome-based results. Abound allows building owners and managers to make decisions for their buildings to be more efficient, comfortable, healthy and sustainable.
BluEdge is a tiered service platform that delivers unmatched expertise, service and greater peace of mind throughout the lifecycle of your HVAC equipment.
Abound HVAC Performance is a digital platform that enables connectivity and continuous monitoring for your HVAC equipment assets, allowing for data-driven insights and predictive diagnostics to ultimately maximize the health and performance of your equipment. Abound HVAC Performance is available within and across all three tiers of our Carrier BluEdge service agreements (Core, Enhance, Elite).
Abound HVAC Performance can assist with recognizing potential issues or failures before they occur via alarm and alert notifications, as well as providing data-driven analytics for reports to share diagnostics on asset health, efficiency and performance. Our Carrier Customer Command Center and its experts monitor your equipment with real-time data and analytics, allowing you to focus on your business while we remotely monitor your equipment.
Abound HVAC Performance, while part of our overall ABOUND suite of IoT solutions, is specifically a solution that powers our BluEdge service agreements, providing continuous monitoring for your commercial HVAC equipment that you have covered within those agreements.
Absolutely. Additionally, while our Abound HVAC Performance tiers can be added to any tier of service agreements, regardless of level.
Like SMART Service or Carrier SMART, Abound HVAC Performance is a digital platform used for connectivity and data-driven proactive insights for your equipment within the BluEdge Service Platform. You may have previously seen or used Carrier SMART Service, but that platform is being replaced by Abound HVAC Performance, which provides enhanced accuracy of data, security and insights.
Abound HVAC Performance is compatible with a wide range of Carrier chillers. Please contact your Carrier Commercial Service representative to confirm if your equipment is eligible.