Carrier Rebrands Global Command Centers to Advance Customer Outcomes

Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions, today announced the rebranding of its global command centers as Carrier Customer Command Centers. The new identity underscores Carrier’s customer-first commitment and the growing role of the centers in helping customers improve energy efficiency, increase equipment uptime, strengthen temperature compliance and lower maintenance costs.

Formerly known as BluEdge Command Centers, the facilities have earned multiple industry honors for innovation and service excellence, including gold for Best of IoT – Services at the 2022 IoT Innovator Awards and the 2023 and 2025 Excellence in Customer Service Awards from the Business Intelligence Group.

“Carrier Customer Command Centers consistently demonstrate our customer-first mindset,” said Ajay Agrawal, Senior Vice President, Global Services & Chief Business Development Officer, Carrier. “The growing network, scale and capabilities of our command centers reflect how we’re evolving to meet our customers’ needs with intelligence, speed and purpose.”

Carrier’s 24/7 global network monitors more than 240,000 connected assets and supports over 32,000 buildings worldwide. Each month, the centers identify more than 10,000 service needs through predictive analytics — often before customers notice an issue — and handle over 12,000 service technician calls to accelerate resolution. Over the past year, the centers remotely resolved more than 60% of HVAC and lighting issues, reducing downtime and avoiding costly truck rolls.*

The Carrier Customer Command Centers also play a critical role in connected cold chain solutions, providing customers with enhanced visibility into shipments and greater assurance of compliance.

This rebranding reinforces Carrier’s commitment to clarity, consistency and customer-centricity, aligned with its purpose to enhance the lives we live and the world we share.

For more information, please visit the Carrier Abound website at www.abound.com.

*Based on the industry standard of USD $500 per truck rolls

About Carrier

Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning, digital platforms and building automation systems. Carrier provides sustainable solutions, integrating energy-efficient products, controls and service for commercial applications, including data centers, healthcare facilities, schools, retail centers, office spaces and more. Carrier is a part of Carrier Global Corporation, global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety and sustainability to life. For more information, visit www.carrier.com/commercial/en/us/ or follow us on LinkedIn and @Carrier on X.

Carrier. For the World We Share.