Software Support

eDesign Software Support

Working late into the night and need a quick answer, or have a unique application that requires advice? Chances are, the resources on this page can provide the answer. If not, assistance from our software help desk at is also available.

NEW HAP Training Videos

Click here for training videos designed to help users with various tasks such as installation, setting preferences & utilizing the HAP building wizards.

EXchange Newsletter

EXchange is an electronic newsletter offering timely, informative and interesting news about Carrier eDesign Suite software. Delivered quarterly via e-mail, each issue provides a wealth of information including technical articles, news about new software releases and software in development, training schedules and registration, and answers to frequently asked software questions. Subscription information and a newsletter archive can be found on here.

HAP e-Helps

HAP e-Helps are articles providing timely guidance on the many technical questions that may arise when using HAP. From building modeling for LEED®1 certification and system design guidance, to hourly weather data and report interpretation, HAP e-Help provides easy to follow, helpful information to lead you to HVAC system design solutions and thorough energy analysis investigations.

e-Help Number Title Release Date
034 Modeling DHRC in Condenser Loop Heat Recovery 12/05/2014
033 Modeling Heat Exchanger in Condenser Loop Heat Recovery 12/05/2014
032 Modeling A/C Chillers with Heat Recovery Condensers 12/05/2014
031 Modeling DHRC with Cooling-Only Chillers Heat Recovery 12/05/2014
030 HAP and ASHRAE®2 62MZ Spreadsheet 04/30/2014
029 Modeling Induction Beams in HAP v4.8 06/24/2013
028 Modeling Active Chilled Beams in HAP v4.8 06/24/2013
025 Optimizing Ventilation Design in HAP 03/25/2013
024 Boiler Simulation Calculations 12/12/2012
022 Importing Simulation Weather Data 08/07/2012
021 Reducing LEED Unmet Loads in HAP v4.5 06/07/2010
020 Understanding LEED Unmet Loads in HAP v4.5 06/07/2010
019 Reducing Unmet Loads in HAP 4.4 09/09/2009
018 Exporting HAP Hourly Simulation Data to Spreadsheets 07/01/2009
017 Modeling Chilled Beam Systems in HAP 07/01/2009
016 Converting HAP v4.3 LEED EAc1 Projects for use in HAP v4.4 09/09/2008
015 Using HAP v4.4 for LEED EAc1 Analysis 09/04/2008
014 Carrier-Modified ASHRAE 90 1-2004 User's Guide Schedules for HAP 03/02/2007
013 How to Archive/Retrieve Project Data 03/02/2007
012 How to Import Data from Template Projects 01/23/2007
011 ASHRAE 62.1-2004 Ventilation Air Sizing in HAP 11/29/2006
010 Interfacing HAP Simulations with Geothermal WSHP Design Programs 10/16/2006
009 Effect of Internal Shades on Cooling Loads 08/26/2006
008 Applying Schedules and Profiles in HAP 06/15/2006
007 Zone T-Stat Check 03/03/2006
006 Ventilation in HAP 11/02/2005
005 Low Heating Costs 11/01/2005
004 Transfer Function Methodology (TFM) 10/27/2005
003 Designing/Simulating WSHP (California Loop) Systems 10/24/2005
002 How to Model WSHP/GSHP Systems 10/01/2005
001 Introducing HAP e-Help 11/01/2005

1LEED® is a registered trademark of US Green Building Council
2ASHRAE is a registered service mark of the American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc.