Carrier Service Overview

Core Values

Our core values define who we are and guide every decision we make. These values are the pillars of our business. They are: Quality, Performance, Responsibility, Innovation, Customer Care and Employee Opportunity.

Certified Technicians

Our technicians are certified as Carrier Specialists or Masters - each trained on our products, customer service and thoroughly tested to our standards. Carrier’s Tech360 Certification Program is the most progressive learning program in the industry.

Customer Service

When you partner with us, you’ll work with recognized HVAC professionals – all with a clear focus on the importance of every aspect of your investment. Your decision to select Carrier was an important one… as is our relationship with you. We take both very seriously.

Safety Focus

Environmental Health and Safety (EH&S) is rooted in our culture. We support a multifaceted EH&S management system which ensures a focused approach to safety every day. On all levels, we adhere to the most stringent safety standards, which translates to safety on your job site.

Standard Work Procedures

Our Achieving Competitive Excellence (ACE) operating system brings you standardized solutions, no guesswork, no variables. We focus on quality, efficiency and consistency at your jobsite and in all our day-to-day business practices.

Equipment Expertise

As Carrier’s own servicing entity, we have access to the latest engineering advancements and the most advanced technical servicing tools. Our expansive OEM service network has strategically-located offices in the United States and Canada. Translation: we’ll be there whenever you need us… 24/7/365.

VIDEO: Carrier Service - Who We Are

Carrier Service Video