HVAC Maintenance

On Time Experts have been a great AC contractor for us. Excellent maintenance program and service.

Great service and Great product.

Quick, responsive, caring

On Time Experts come out said we needed a new system. We choose Carrier.

The technician, Collin Breen, was thorough and professional. He answered my questions and addressed my concerns. It was a pleasure working with him. The installers were also professional. Overall, I had a positive experience.

Kenneth was our technician that came out to clean our units. We knew they were old (19years old) but had hopped for the best. He kept us well informed on what he was finding. He was very professional and personal. In the end we decided on new units. He put us in touch with Jeff who answered all of our questions and what to expect. We were able to get our new system the very next day. The two crews that came out, Taylor and Jonathan's crews were awesome. Kept things clean and were very polite and easy to work with and answered any questions we had. I would recommend this company to family and friends.

The installation quality check found a couple of issues, one required the replacement of a defective outdoor unit.

The service technician did not measure any of the ac equipment before starting to sell me on the new system. Then it took 3 days to install my new due to the neglected due diligence, the installers left wires exposed out of the electrical box ,a floor board not reinstalled all hazards

I found Collin Bren very informative & helpful. He explained everything in detail.

Created a pleasant in home atmosphere when installation was happening

The service was great. The service person was very knowledgeable.

Very thorough and on time.

I called On Time Experts to ask about changing the filter, and never received a return call.

Excellent all around service

Took the effort to recheck the system was installed and working properly.

The teams that worked with me were great. They knew what they were doing and were efficient and worked as a team.

Additional work required and performed well.

Great experience! The technicians Roberto, Jonathan \& Israel were excellent.

The installation went smoothly, and the air conditioner works great.

Excellent job

On Time Experts

I was very pleased with this installation. On Time Experts showed up at 8 AM as promised and the job was completed by 1PM, right before the rain started coming down. The installers were very respectful of my home. They wore their booties every time they came into the house. They also placed covers on the floor to protect it from dirt and staining from coming in and out of the home. Then, they cleaned up everything when the job was completed.

Happy with this experience!!

On time, explain process, demonstrate work performed

Knowledgeable, dependable and very clean

Always enjoy working with the on time experts

Great

OnTime Experts took 20+ hrs to install when they said it would take 6\-8 hrs. They had no explanation for they delay when asked. There tech "ghosted" us three times throughout the process, once was after requesting a space heater needed overnight for a 1 year old. They did not complete their Quality Check until 60+ days after install when it is supposed to be within 30 days. We had to call several time to get the quality inspection scheduled. When trying to schedule this appt we learned they failed to leave us air filters and show us how to preform maintenance on the unit when needed. They failed horribly in communication and follow up. Their complete lack of customer service is not what you should get if spending $15K. This is a warning to stay away from OnTime Experts!

Very professional and hard working

On time and knowledgeable about products and service they provide.

Pleased with my experience with On Time Experts

Very knowledgeable

Great Service

See above.

Excellent service from start to finish.

Still awaiting a follow up service for new equipment. Promised time was four weeks never heard back otherwise satisfied

Could not rate the entire experience any higher! The bonus: the installation team was superior across the board! All business should strive to reach the levels of customer service this company provides!

was told they would do a 30 day follow up never happened, left a mess, broke old heater, nail holes in living room

Excellent Service

Excellent

We recently had a new HVAC system installed by On Time Experts, and I cannot express how pleased I am with the entire experience. From start to finish, everyone we interacted with was extremely professional and dedicated to providing an outstanding experience. The Service Tech who came out to evaluate our existing system, was knowledgeable and courteous, answering all of my questions and making recommendations based on my specific needs. The Comfort Advisor, was equally impressive, taking the time to explain the options and helping us choose the best system for the home. The installation team, were simply outstanding. They arrived promptly, worked efficiently, and showed a level of care and workmanship that truly exceeded my expectations. They even went above and beyond by filling in a hole left by the old condenser pad, ensuring that my new system was not only functional but also visually appealing. Overall, I would highly recommend On Time Experts to anyone in need of HVAC services. Their commitment to professionalism, high standards, and quality installation is truly unmatched. If you're needing a new heater/AC unit give them a call, and be confident that On Time Experts will take care of you.

Very professional, clearly explained our option, great service.

They were late coming, but still finished by 6:30 pm. Heater works great and I am sure the AC will also. I am glad to have heat now \- cause I do get cold.

My questions were answered and equipment explained and working.