Expert Support to Keep Your HVAC Design Projects Moving

HVAC System Design Software Support

Carrier’s HVAC system design software support helps engineers, consultants, and building professionals get the most value from their design tools. Whether you’re modeling complex commercial systems, validating performance, or resolving technical questions, our dedicated software support resources are designed to keep your projects accurate, efficient, and on schedule.

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Support That Fits the Way You Work

Our support offerings provide access to experienced HVAC software specialists who understand both the technology and real-world system design challenges. From installation assistance to troubleshooting and software updates, Carrier helps ensure your design tools remain reliable throughout every phase of your workflow.

Carrier’s HVAC system design software support is built to serve professionals at every level—from occasional users to advanced modelers working on large-scale commercial projects. Resources are structured to help you resolve issues quickly while expanding your understanding of advanced features and evolving capabilities.

HAP 5.11 e-Helps

HAP 5.11 e-Helps are articles providing timely guidance on the many technical questions that may arise when using HAP v5.11. From building modeling for LEED®¹ certification and system design guidance, to hourly weather data and report interpretation, HAP e-Help provides easy to follow, helpful information to lead you to HVAC system design solutions and thorough energy analysis investigations.

e-Help Number	Title	Release Date
034	Modeling DHRC in Condenser Loop Heat Recovery	12/05/2014
033	Modeling Heat Exchanger in Condenser Loop Heat Recovery	12/05/2014
032	Modeling A/C Chillers with Heat Recovery Condensers	12/05/2014
031	Modeling DHRC with Cooling-Only Chillers Heat Recovery	12/05/2014
030	HAP and ASHRAE® 62MZ Spreadsheet	04/30/2014
029	Modeling Induction Beams in HAP v4.8	06/24/2013
028	Modeling Active Chilled Beams in HAP v4.8	06/24/2013
025	Optimizing Ventilation Design in HAP	03/25/2013
024	Boiler Simulation Calculations	12/12/2012
022	Importing Simulation Weather Data	08/07/2012
021	Reducing LEED Unmet Loads in HAP v4.5	06/07/2010
020	Understanding LEED Unmet Loads in HAP v4.5	06/07/2010
019	Reducing Unmet Loads in HAP 4.4	09/09/2009
018	Exporting HAP Hourly Simulation Data to Spreadsheets	07/01/2009
017	Modeling Chilled Beam Systems in HAP	07/01/2009
016	Converting HAP v4.3 LEED EAc1 Projects for use in HAP v4.4	09/09/2008
015	Using HAP v4.4 for LEED EAc1 Analysis	09/04/2008
014	Carrier-Modified ASHRAE 90 1-2004 User's Guide Schedules for HAP	03/02/2007
013	How to Archive/Retrieve Project Data	03/02/2007
012	How to Import Data from Template Projects	01/23/2007
011	ASHRAE 62.1-2004 Ventilation Air Sizing in HAP	11/29/2006
010	Interfacing HAP Simulations with Geothermal WSHP Design Programs	10/16/2006
009	Effect of Internal Shades on Cooling Loads	08/26/2006
008	Applying Schedules and Profiles in HAP	06/15/2006
007	Zone T-Stat Check	03/03/2006
006	Ventilation in HAP	11/02/2005
005	Low Heating Costs	11/01/2005
004	Transfer Function Methodology (TFM)	10/27/2005
003	Designing/Simulating WSHP (California Loop) Systems	10/24/2005
002	How to Model WSHP/GSHP Systems	10/01/2005
001	Introducing HAP e-Help	11/01/2005

Get a free 60-day trial of eDesign software

eDesign Suite is a collection of software programs created specifically for the HVAC system designer. These programs are tailored to increase productivity and accuracy, improve analysis capabilities and job documentation, and add a level of 'marketability' to a designer's estimates.

Register for eDesign training

Software training courses are available through out the year and in cities across the United States. Additional training is also available from Carrier University.

Order eDesign software

eDesign Suite Software is available on a license basis. Licensed software entitles the licensee to use the software, to receive regular program updates and to receive technical support from our staff of HVAC engineers.

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Find eDesign support

Working late into the night and need a quick answer, or have a unique application that requires advice? Chances are, the resources on this page can provide the answer.

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Download eDesign software

Linked here are the current software downloads from Carrier. Release sheets and other resource material is also provided.

Need assistance?

Find an expert

Carrier’s expert network is here to guide you toward the right HVAC service solution for your commercial needs. Maximize energy efficiency, improve indoor air quality and secure long-term system reliability with support you can trust.