Carrier Container Refrigeration Service and Support
Worldwide commitment to quality
Today, Carrier’s comprehensive sales and service network includes over 550 container refrigeration support, service and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.
Technical Assistance for Container Products – 24 hours a day / 7 days per week
For immediate emergency technical assistance for ocean-going refrigerated container units and power generator sets contact Carrier Container Technical Services HotLINE as follows:
- Within USA and Canada: Dial 1-800-668-6283 (1-800-ONTO-CTD).
- From countries outside USA and Canada. First dial the regional number for the country found at the following website https://www.business.att.com/collateral/access.html and then dial 800-668-6283.
- Alternatively direct dial using +1 (315) 433- 4914.
Mobile-friendly user manuals
Click below to access manuals for Carrier container refrigeration units and generator sets in a mobile-friendly interface.
Container Refrigeration Authorized Service Provider Network
With ongoing efforts to excel in container service and aftermarket parts support, Carrier Transicold is pleased to announce changes to our Authorized Service Provider (ASP) network structure for Global Container Refrigeration. The new 4-Tier ASP network structure is designed to improve the cost of ownership for our customers by service partners that are highly trained in the maintenance and repair of Carrier container refrigeration units.
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Carrier Container Refrigeration Premium Service Centers
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Carrier Container Refrigeration Advanced Service Centers
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Carrier Container Refrigeration Service Centers
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Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration service and repair centers worldwide in all major and developing ports. Discover Carrier-authorized service center locations near you by downloading the ContainerLINK™ app today.
CareMAX™ Program - Carrier Refrigerant Management Excellence
To help raise the standard of service and quality in refrigerant-handling operations for the container shipping industry, Carrier Transicold has launched the CareMAX™ (Carrier Refrigerant Management Excellence) Program, a comprehensive refrigerant management recognition program for its authorized service centers.
CareMAX establishes industry-leading protocols to help Carrier Transicold’s more than 400 container service centers better manage refrigerants and refrigerant supplies. By using Carrier-authorized service centers, especially those recognized by the CareMAX program, equipment owners and operators can be confident their assets will be serviced by experts committed to maintaining the highest levels of refrigerant quality.
CareMAX protocols cover all post-production stages of refrigerant handling, from procurement and testing, to storage and decanting, including maintenance of refrigerant-handling tools and how to train service technicians who handle refrigerants.
Participating service centers will need to successfully pass an audit conducted by Carrier Transicold’s global service organization before the service center will be authorized to use and display the CareMAX logo.
For more information or to apply for CareMAX recognition, please contact your Carrier Transicold service engineer.
Brochure
Newsletter
Carrier TechLINE Newsletters
Please follow this link to view the latest TechLINEs:
Container Training
To view a course description, or register for a school - click on register link below. For further information about training on refrigerated containers, please contact [email protected] or your local Field Service Manager.
CLICK HERE to register for upcoming container training courses.
Carrier Transicold channel partners
Login for service, parts, application, and training information
ContainerLINK SolutionCenter: Click here for authorized access for Carrier channel partners in North America
PartsNet Asia: Click here for authorized access for Carrier Transicold channel partners in Singapore, Hong Kong, and Australia
PartsNet Rotterdam: Click here for authorized access for Carrier Transicold channel partners in Rotterdam
These are secure web sites for registered channel partners only. Before accessing the site, please review Carrier Corporation's Terms of Access.
