Annette Hales Indoor Comfort Sys.Inc.
HVAC Services in Huntsville
Annette Hales Indoor Comfort Sys.Inc. specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Huntsville and the surrounding areas, we deliver reliable, certified HVAC solutions to meet your home's needs. As your local Carrier Factory Authorized Dealer, your satisfaction is our number one priority. That's why we stand behind our work with a 100% satisfaction guarantee. Equipped with certified technicians, we strive to exceed your expectations, whether performing routine maintenance or installing a new Carrier heating and cooling system.
Experience and Certifications
Experience and Certifications
Past President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. We have received the award within the past three years. It recognizes us as a Carrier Factory Authorized Dealer who exemplifies leadership, management, customer satisfaction, expertise, business growth, and operational excellence.
Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guarantee.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Certified Ductless Pro
As a Carrier Certified Ductless Pro, we met Carrier's criteria to sell, install, service, and maintain your Carrier ductless equipment.
Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.
Puron Advance Trained
Carrier demonstrates its commitment to going beyond the minimum with a refrigerant that easily surpassed the EPA’s lower Global Warming Potential (GWP) requirements for 2025. We have shown the same commitment through Puron Advance™ training.
Past President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. We have received the award within the past three years. It recognizes us as a Carrier Factory Authorized Dealer who exemplifies leadership, management, customer satisfaction, expertise, business growth, and operational excellence.Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guarantee.NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.Certified Ductless Pro
As a Carrier Certified Ductless Pro, we met Carrier's criteria to sell, install, service, and maintain your Carrier ductless equipment.Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.Puron Advance Trained
Carrier demonstrates its commitment to going beyond the minimum with a refrigerant that easily surpassed the EPA’s lower Global Warming Potential (GWP) requirements for 2025. We have shown the same commitment through Puron Advance™ training.
HVAC Repair and Services
Mini Split Repair
Rely on us for expert ductless mini split repair and service to keep your system running smoothly in every season. Our skilled technicians quickly diagnose issues, make reliable repairs, and optimize performance to ensure efficient comfort in your home.
AC Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
Emergency HVAC Repair
We understand that HVAC emergencies can’t wait—that’s why we offer 24/7 emergency repair service to restore your comfort quickly. No matter the time or weather, we're here to get your heating and cooling system back up and running.
Heat Pump Repair
Count on us for dependable heat pump repair and service to keep your home comfortable year-round. Our experienced technicians troubleshoot issues, perform timely repairs, and ensure your system is operating at its highest efficiency.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
HVAC Installation Services
Mini Split Installation
As a Carrier Certified Ductless Pro, we are trained specifically to install and service Carrier ductless equipment, ensuring your home stays comfortable year-round with efficient, reliable, and tailored climate solutions.
AC Installation
Enhance your home’s cooling and energy savings with our expert AC installation services. We install high-performance Carrier air conditioners and customize each system to match your home’s needs, helping ensure dependable comfort all summer long.
Furnace Installation
Stay warm and worry-free with our professional furnace installation services. We’ll guide you in selecting the best Carrier furnace for your home and complete the installation with expert care and precision.
Heat Pump Installation
Upgrade your home’s comfort and efficiency with our professional heat pump services. Our team installs top-quality Carrier heat pumps and tailors every system to fit your space, delivering reliable performance through every season.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
About Annette Hales Indoor Comfort Sys.Inc.
Emergency 24-hour service available.
Years in Business
29
Trusted HVAC Professional in Huntsville
Verified PurchaseProfessional
April 02, 2026
Very professional, courteous installers. Install was fast. Very nice system.
William
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseNew Installation
July 22, 2025
The service technicians were knowledgeable, hard working, courteous and answered all of our questions. We were disappointed in the sales representative though. He forgot to call us and let us know when we were scheduled and wasn't honest about adding additional freon. When it's time to have our other unit replaced, we're not sure if we will continue using Annette Hale's Indoor Comfort.
Roger
Expertise (4)
Solve Problems (3)
Service (4)
Verified PurchaseJust. Good. People.
May 22, 2025
It's really very simple! This team shows up on time, sends very knowledgeable tech/installers, is straight forward with details (good or bad), listens to and answers all of my questions, is helpful in my understanding of the repair/replacement options, doesn't try to sway me one way or the other except where asked, is fair with pricing (compared to quotes from service providers), cleans up afterwards, follows up on things, makes sure you're happy before taking payment.
Stephen
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseHVAC Install
April 27, 2025
very professional and took the time to explain everything.
Angie
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseExcellent installation and competitively priced
April 07, 2025
Existing unit needed to be replaced; ducting and other items needed to be upsized. Indoor Comfort Systems did an excellent job both in specifying the new system and installing it. No issues with the system since it was installed.
Enzo
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseInstall new unit
April 05, 2025
Nice experience
Gene
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseExcellence
April 01, 2025
Called three companies and Annette Hales was by the far the most professional. I would definitely use them again.
William
Expertise (4)
Solve Problems (4)
Service (4)
Verified PurchaseTwo systems up and down
March 18, 2025
One minor mistake was made with the downstairs / furnace drain line. Otherwise both systems are functioning well.
Brian
Expertise (5)
Solve Problems (4)
Service (5)
Verified PurchaseAlways satisfied
February 13, 2025
Timely and efficient, knowledgeable, easy billing and over-all service.
Bill
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseGreat Service All Around
October 14, 2024
We initially called about a cooling issue. After Troy came and determined the problem, we had two alternatives… repair or replace. Long story short we chose to replace. Rod Goodlow, our sales consultant, provided us with options for our situation. Couldn't have been happier with his assistance and setting up of install. The installers were very good, cleaned up site, and provided us with the information needed to run the system. From beginning to end, the process was easy and service was outstanding.
Sylvia
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseService with a SMILE :-) !!!
September 20, 2024
I was impressed with the professionalism and expertise of the salesman, Preston. He helped me along the way to select both the product and service I would need.
Alize
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding Install Crew!
April 11, 2024
The Indoor Comfort Systems installation crew was truly professional and worked like a well\-oiled machine! Totally impressed with the 6\-man crews....and I will highly recommend this company to family and friends in the neighborhood.
Sam
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service and HVAC system installation!
January 25, 2024
Excellent problem solving and service.
Robin
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding!
January 08, 2024
Outstanding customer service with our new home!
Reginald
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOily substance under condenser.
December 19, 2023
What is the oily substance pooling under the condenser?
Ron
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseOutdoor unit still vibrating
December 14, 2023
Outdoor unit compressor installed with no isolator mounts. The compressor vibrations resonate through my walls I can hear it in my bedroom. Why the compressor was installed with isolators is beyond reasoning
Joseph
Expertise (2)
Service (2)
Solve Problems (2)
Verified PurchaseGreat experience.
November 14, 2023
Did the work ahead of date originally expected. Work was completed quickly and operating the thermostat was explained.
Mark
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew installation/New Home
October 03, 2023
Spoke with installer he was great answering all questions
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew Infinity System
June 17, 2023
They have been attentive to our questions so far. We had a problem with condensate drainage initially, but that is improved after a visit from a service person. The system is very quiet. Too early to measure energy savings.
Allen
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseGreat!
May 19, 2023
Great job!
Justin
Verified PurchaseNone/ N/A . Builder used your company and I didn't have a choice. Works OK but hate the thermostat. Give me the old mercury one by Honeywell !
April 30, 2023
Never had to call you for service. New home owner as of 10/20/22.
Paul
Verified PurchaseExperts in their field.
April 08, 2023
Fast great service will recommend
Dennis
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseTwo HVAC systems
March 23, 2023
I called on Thursday to get an appointment for an estimate on replacing two of our systems. Appointment was Friday morning. They sent out two crews on Wednesday and completed that day with both installed. Removed all old units. Everyone employee from the beginning of the process til the completion was very helpful friendly and professional. We also had another estimate from another company but they couldn't even come close to the price we got . Wonderful experience with this company.
Ryan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePleased customer...
January 05, 2023
We've been in the home for less than a month, however, during that time we have enjoyed our heating/cooling system.
Roderick
Verified PurchaseUnit replacement
January 05, 2023
This is the 5th unit they have installed for us. Very pleased with their service.
Gene
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseac replacement
December 13, 2022
Installation crew was great
Steve
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHvac
September 22, 2022
This was part of new construction, not sure whocontractor installed, but sm satisfied
Linda
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseGreat product
February 21, 2022
Great product
wayne
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat company that delivers a great product!
February 08, 2022
Great company that cares about their customer and provides superior service to meet their needs. I would definitely recommend this company.
Chad
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood experience with Annette Hale’s Carrier installation in my new home
September 20, 2021
Also experienced prompt customer service \& quick repair with a defective thermostat in my previous home
Darrell
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAwesome
September 09, 2021
Fantastic Company and especially like that it is Woman Owned
Rex
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAwesome experience
March 08, 2021
Annette's company does an incredible job from start to finish
Rob
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseInstallation of a new Carrier Unit
January 27, 2021
Appointment was made to install an new HVAC unit....installers arrived on time and did a quality job.
Larry
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat experience
January 19, 2021
Showed up on time, work was completed in a timely fashion and the unit is working as expected. Very professional and knowledgeable technicians. Highly recommend.
Dr.
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Professional!
January 08, 2021
Can barely hear the unit running even outside.
Doyle
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat overall experience
January 07, 2021
Were quick and efficient.
Sean
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAnnette Hale's HVAC team is a blessing to Huntsville AL
December 08, 2020
We've owned our house for 30 years, and during that time have relied upon several HVAC specialists. But during a busy holiday weekend we needed someone right away. And Annette Hale's was recommended by a friend so we called them. Not only did their workmanship turn out to be absolutely first class, but moreover... During the project of replacing our packaged unit, they proved time and again that they genuinely care. Even though we were new customers, they treated us like we were family friends whom they had been taking care\-of for decades. In other words, the two adjectives which best describe them are trustworthiness and kindness
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew hvac
August 19, 2020
The overall experience was excellent. Great staff. Great technicians.
Dennis
Verified PurchaseGreat
August 18, 2020
Very clean, I didn't have to clean up after them. Thank you so much.
Dessie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseInformative
August 18, 2020
Very professional and knowledgeable about the product.
Lorraine
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseQuick and efficient
August 16, 2020
Replaced our unit in short order and efficiently completed the work. Both techs were friendly and helpful.
Melissa
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplacment of old split system.
August 14, 2020
They did a good job with the install, it wasn't ideal given the split system and long runs needed but seems to work well. Wanted to go with package system but just to costly.
Mark
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
June 25, 2020
Annette's crew is top notch. I've worked with them professional and used them to take care of my personal home for years. They have never disappointed me.
Todd
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNice people
June 10, 2020
The installers were very nice and kept everything clean in my home. The technician was also very nice. They still need to replace my thermostat as it is defaulty, but this isn't their fault. They are taking care of the problem. Also, appreciated that they register the equipment for us. That was very considerate.
Randy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat
April 10, 2020
Had a good experience with installation
William
Verified PurchaseExceptional
October 12, 2019
Quick turn around on quote and answers to questions, willing to return calls, very professional service, hardworking and dedicated.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
October 11, 2019
Good experience. Will definitely recommend to friends and neighbors.
Stephen
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchase5 star experience
September 12, 2019
Chad was very Professional and helped us through the process from beginning to end.
Michael
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseHave had no issues and system works great
September 03, 2019
I have not dealt with anyone directly from dealer as they were contracted by my home builder but they did reach out to me after I closed on the house and they provided me with equipment and warranty info.
Johniece
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCarrier HVAC
August 15, 2019
after 11 day delay due to large backlog at dealer, we got it done in less than 8 hours
Michael
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew system installed
May 18, 2019
Had to call back 2 times after installation 1. The factory defaults not set to my custom request woke up to 68 not good for sinuses 2 called back due to thermostat not registering and unit not working
Janet
Expertise (2)
Service (2)
Solve Problems (2)
Verified PurchaseFriendly, helpful, expert and personal service
April 26, 2019
A pleasure doing one on one business with someone who is genuinely interested in your needs as a customer.
Sammy
Expertise (4)
Service (5)
Solve Problems (4)
Verified PurchaseGood Experience
April 25, 2019
New home and we haven't experienced any issues
Jonathan
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseProfessional
February 06, 2019
They were very professional, on time and quick
Tim
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service
November 26, 2018
The installers arrived on time and the unit was operational by 3:00 pm.
James
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseIncredible Experience - Highly Recommended!
September 20, 2018
I built a new house and Annette Hale's Indoor Comfort Systems was my HVAC company. They did a super looking install, everything was sealed and supported and clean. The installers were all in uniform, clean cut, and very polite and professional the entire time.
Jerry
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaserate your experience
September 17, 2018
very fast and clean up was great
Claude
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseDealer Quality Assessment
August 06, 2018
They meet expectations but do not complete registration and other things that is important to consumers. They do not do those unless you are tired of waiting and decided to do yourself.
Reza
Expertise (4)
Service (4)
Solve Problems (3)
Verified PurchaseRecent Purchase
May 05, 2018
Had to replace my air handler in the middle of the winter.
Robert
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseThe team you CAN trust!
January 17, 2018
Purchase and installation of new Carrier 4 ton heat pump package. This team hands down surpasses any competitors in this area. Pricing, knowledge, timeliness of install are just a few key reasons I will only use Annette Hales Indoor Comfort Systems. The customer service is absolutely fantastic.
Denise
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Experience
October 07, 2017
Great Experience!
Ochieng
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasecarrier system
July 18, 2017
great experience1
SANDRA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseWhat a great experience
July 10, 2017
The professionalism, expertise, and demonstrated work performance reflect highly on Annette Hales Indoor Comfort Systems Inc. The personnel with whom I've dealt with from the telephone receptionists, Comfort Consultant, and installation personnel all are the faces of the company and reflect great credit on the same. The experience of having my heating and air conditioning systems changed out with quality Carrier products is the best encounter I've had over the last several years with companies providing such a valued service.
Herbert
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat job
June 05, 2017
They was all very friendly.
Billy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHighly Recommend!
December 23, 2016
Arrived early. Friendly. Troubleshooting was superb. Explained everything clearly. Installed everything perfectly. Left no mess. What's not to like?!
Steve
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseThird Time Customer
September 22, 2016
This is the third unit I've bought from Annette Hale's Indoor Comfort Systems. Each time I obtained estimates and reviewed brands, and each time I choose Indoor Comfort Systems. Their service is equally commendable.
Charles
Expertise (5)
Service (5)
Solve Problems (5)