Heat Pump Repair & Service

very professional and took the time to explain everything.

Existing unit needed to be replaced; ducting and other items needed to be upsized. Indoor Comfort Systems did an excellent job both in specifying the new system and installing it. No issues with the system since it was installed.

Nice experience

Called three companies and Annette Hales was by the far the most professional. I would definitely use them again.

One minor mistake was made with the downstairs / furnace drain line. Otherwise both systems are functioning well.

Timely and efficient, knowledgeable, easy billing and over-all service.

We initially called about a cooling issue. After Troy came and determined the problem, we had two alternatives… repair or replace. Long story short we chose to replace. Rod Goodlow, our sales consultant, provided us with options for our situation. Couldn't have been happier with his assistance and setting up of install. The installers were very good, cleaned up site, and provided us with the information needed to run the system. From beginning to end, the process was easy and service was outstanding.

I was impressed with the professionalism and expertise of the salesman, Preston. He helped me along the way to select both the product and service I would need.

The Indoor Comfort Systems installation crew was truly professional and worked like a well\-oiled machine! Totally impressed with the 6\-man crews....and I will highly recommend this company to family and friends in the neighborhood.

Excellent problem solving and service.

Outstanding customer service with our new home!

What is the oily substance pooling under the condenser?

Outdoor unit compressor installed with no isolator mounts. The compressor vibrations resonate through my walls I can hear it in my bedroom. Why the compressor was installed with isolators is beyond reasoning

Did the work ahead of date originally expected. Work was completed quickly and operating the thermostat was explained.

Spoke with installer he was great answering all questions

They have been attentive to our questions so far. We had a problem with condensate drainage initially, but that is improved after a visit from a service person. The system is very quiet. Too early to measure energy savings.

Great job!

Never had to call you for service. New home owner as of 10/20/22.

Fast great service will recommend

I called on Thursday to get an appointment for an estimate on replacing two of our systems. Appointment was Friday morning. They sent out two crews on Wednesday and completed that day with both installed. Removed all old units. Everyone employee from the beginning of the process til the completion was very helpful friendly and professional. We also had another estimate from another company but they couldn't even come close to the price we got . Wonderful experience with this company.

We've been in the home for less than a month, however, during that time we have enjoyed our heating/cooling system.

This is the 5th unit they have installed for us. Very pleased with their service.

Installation crew was great

This was part of new construction, not sure whocontractor installed, but sm satisfied

Great product

Great company that cares about their customer and provides superior service to meet their needs. I would definitely recommend this company.

Also experienced prompt customer service \& quick repair with a defective thermostat in my previous home

Fantastic Company and especially like that it is Woman Owned

Annette's company does an incredible job from start to finish

Appointment was made to install an new HVAC unit....installers arrived on time and did a quality job.

Showed up on time, work was completed in a timely fashion and the unit is working as expected. Very professional and knowledgeable technicians. Highly recommend.

Can barely hear the unit running even outside.

Were quick and efficient.

We've owned our house for 30 years, and during that time have relied upon several HVAC specialists. But during a busy holiday weekend we needed someone right away. And Annette Hale's was recommended by a friend so we called them. Not only did their workmanship turn out to be absolutely first class, but moreover... During the project of replacing our packaged unit, they proved time and again that they genuinely care. Even though we were new customers, they treated us like we were family friends whom they had been taking care\-of for decades. In other words, the two adjectives which best describe them are trustworthiness and kindness

The overall experience was excellent. Great staff. Great technicians.

Very clean, I didn't have to clean up after them. Thank you so much.

Very professional and knowledgeable about the product.

Replaced our unit in short order and efficiently completed the work. Both techs were friendly and helpful.

They did a good job with the install, it wasn't ideal given the split system and long runs needed but seems to work well. Wanted to go with package system but just to costly.

Annette's crew is top notch. I've worked with them professional and used them to take care of my personal home for years. They have never disappointed me.

The installers were very nice and kept everything clean in my home. The technician was also very nice. They still need to replace my thermostat as it is defaulty, but this isn't their fault. They are taking care of the problem. Also, appreciated that they register the equipment for us. That was very considerate.

Had a good experience with installation

Quick turn around on quote and answers to questions, willing to return calls, very professional service, hardworking and dedicated.

Good experience. Will definitely recommend to friends and neighbors.

Chad was very Professional and helped us through the process from beginning to end.

I have not dealt with anyone directly from dealer as they were contracted by my home builder but they did reach out to me after I closed on the house and they provided me with equipment and warranty info.

after 11 day delay due to large backlog at dealer, we got it done in less than 8 hours

Had to call back 2 times after installation 1. The factory defaults not set to my custom request woke up to 68 not good for sinuses 2 called back due to thermostat not registering and unit not working

A pleasure doing one on one business with someone who is genuinely interested in your needs as a customer.

New home and we haven't experienced any issues

They were very professional, on time and quick

The installers arrived on time and the unit was operational by 3:00 pm.

I built a new house and Annette Hale's Indoor Comfort Systems was my HVAC company. They did a super looking install, everything was sealed and supported and clean. The installers were all in uniform, clean cut, and very polite and professional the entire time.

very fast and clean up was great

They meet expectations but do not complete registration and other things that is important to consumers. They do not do those unless you are tired of waiting and decided to do yourself.

Had to replace my air handler in the middle of the winter.

Purchase and installation of new Carrier 4 ton heat pump package. This team hands down surpasses any competitors in this area. Pricing, knowledge, timeliness of install are just a few key reasons I will only use Annette Hales Indoor Comfort Systems. The customer service is absolutely fantastic.

Great Experience!

great experience1

The professionalism, expertise, and demonstrated work performance reflect highly on Annette Hales Indoor Comfort Systems Inc. The personnel with whom I've dealt with from the telephone receptionists, Comfort Consultant, and installation personnel all are the faces of the company and reflect great credit on the same. The experience of having my heating and air conditioning systems changed out with quality Carrier products is the best encounter I've had over the last several years with companies providing such a valued service.

They was all very friendly.

Arrived early. Friendly. Troubleshooting was superb. Explained everything clearly. Installed everything perfectly. Left no mess. What's not to like?!

This is the third unit I've bought from Annette Hale's Indoor Comfort Systems. Each time I obtained estimates and reviewed brands, and each time I choose Indoor Comfort Systems. Their service is equally commendable.