Comfort™ 16 Heat Pump
27SCA5
Affordable comfort and energy efficiency for your home.
The Comfort 16 Heat Pump is a reliable, affordable solution for efficient home heating and cooling. Designed with Carrier's commitment to quality and sustainability, this heat pump balances performance and cost-effectiveness, making it ideal for budget-conscious homeowners.
- ENERGY STAR® Certified
Features
Standard comfort features to help keep you comfortable all year round.
Offers standard humidity control during cooling, contributing to a more comfortable indoor environment. For advanced humidity control, consider upgrading to a system with a two-stage or variable-speed compressor.
Operating with a sound level as low as 70 decibels, this provides a quiet environment both inside and outside your home.
Experience peace of mind with Carrier's Consumer Choice Warranty. Upon timely registration, on eligible equipment select either a 10-year parts only limited warranty or a 5-year parts, plus a 3-year labor limited warranty.¹
Control your compatible Carrier system from anywhere with the Carrier SmartHome App, making it easy to adjust temperatures, create schedules, and monitor your home's comfort.
Puron Advance™ refrigerant delivers a 75% decrease in global warming potential, while maintaining non-ozone depleting properties.
At a glance
Cooling Efficiency
Up to 16 SEER2 / Up to 13 EER2Heating Efficiency
Up to 8.1 HSPF2Sound Level
As low as 70 decibelsCompressor Type
Single-stageRefrigerant
Puron Advance™Size
Available in various sizes to accommodate most homesProtection
Dense wire coil guardCarrier heat pumps combine durability and energy efficiency to keep your home comfortable year-round.
Works great with
Customer Reviews
4.0 /5
4.0 rating of Reviews (64)
compressor
October 2, 2026
replaced original unit that came with the house
Carrier Heat Pump
September 24, 2026
Excellent performance since installation.
Not happy with the service
September 22, 2026
I had a problem with my unit on a Friday night and I texted the supplier and he wouldn’t come till Monday morning to fix the unit my husband is in a hospital bed and I couldn’t move him to another part of the house He is still recovering from heat bumps on his back and has a problem with his eyes I guess because of me having the fan on him, Doctor called in an antibiotic for his eyes and his back after this incident and I even showed that I had a heart monitor on at the time.Myself and the Contractor begged him to come because of the circumstances it was 90°. I’m wondering can I change my warranty to another company so I won’t have to deal with him since he doesn’t care about his clients.
Great product
September 18, 2026
Great product
Excellent product
September 16, 2026
So far I am very pleased with the unit. My utilities bill has decreased quite a bit.
ok product
September 15, 2026
after a year in place, still running fine
Documents
Brochure
Carrier Dual Fuel System 101 Educational Brochure
Carrier Comfort Series Heat Pumps w/Puron Advance Consumer Brochure
Carrier Heat Pump Comparison Consumer Brochure
Owner's Manual
Homeowner's Manual for Split System Air Conditioners Using R-454B Refrigerant
Homeowner's Manual for Split System Heat Pumps Using R-R454B
Warranty Card
Garantie limitée des groupes condenseur de climatiseurs et de thermopompes avec frigorigène Puron AdvanceMD (R-454B)
Carrier Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron (R-454B) Refrigerant
California residents please see Proposition 65
Legal disclaimer
1. To the original owner on eligible equipment for eligible residential applications. Warranty period is 5 years if not registered within 90 days. Jurisdictions where warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty, which can be changed to the 5-year parts, plus a 3-year labor option on eligible equipment within the first 90 days after installation. The 5-year parts, plus 3-year labor warranty option is available only if the installing dealer/contractor has elected to participate in the Consumer Choice warranty program and has accepted the Consumer Choice dealer terms and conditions.