Heat Pump Repair & Service

Great job clean and neat crew no fuss no mess unit works great

The technician , Brandon Hall , that came out was very knowledgeable, courteous, and efficient.

The installers arrived late.They left screws and other debris all over my driveway. They left my sidewalk a muddy mess and made no effort to clean it up. They turned off the gas to install the unit and forgot to turn it back on so I had no hot water and couldn’t cook. The unit failed the electrical inspection because they used the wrong size breaker. The unit never cooled the house under 80 degrees last summer and ran all the time. The people at Choate’s told me I needed new ductwork which would cost another $7,000 in addition to the the money that I had spent on the HVAC unit. Choate’s had cleaned the ductwork earlier in the year and had never looked at it and never said new ductwork was needed. The management repeatedly treated me in a condescending manner and were never helpful. This experience with Choate’s has been the worst and most frustrating. Don’t ever hire Choate’s.

Very professional service and installation. Very quick, clean.

Outstanding service team. I would recommend service for all.

The installation was quick and everything works as it should

Jack Byrd and Jorge B. were great to work with. They explained everything they were doing and showed me the main features of the installation, which included additional duct work, a new drain pain and reinstallation of the drain line. They took time to explain the workings of the new system. We were very pleased with their work.

My HVAC system was pretty old (30 years) and there were small cracks in the heat exchanger. CHOATE had a fix for the exact problem, but I opted for a completely new system. The installers were courteous and professional. The job was finished in one day ... as promised ... and the new system works great.

Everything went smooth and as expected. Installation team did a GREAT job.

so far

great service

Truly phenomenal.

Great job provided. The installation of my furnace was done professionally and in a timely manner. The installers were very informative and professional.

Outstanding and exceptional customer service with a wealth of knowledge

The system was put in by Choate's on Friday 1/5/2024 and so far, it's working okay.

Thank You for coming out so quickly.

Very professional company and workers

Referred by Heather at Kiser's Flooring

Professional and experienced workers. Very pleased with the completed job.

Professional \& Dependable service!!

Very professional at all stages. Appreciate how quickly this was taken care of.

We had a difficult install of our new unit. The installers were confident and worked hard.

Familiar with Choates from a prior business activity. First time I've used Choates for residential AC installation/maintenance. Very professional and customer\-centric. Will certainly consider Choates for future residential HVAC and plumbing projects.

Choates has a well earned reputation for fast, fair, friendly service. That has always been my experience.

Great company

Company kept me informed and did what they said they would do. Installers were very friendly and professional.

Excellent job

I am very happy with the service I received from Choates with the installation of my new Carrier System. The whole team did an excellent job.

Our go to for all things Heating and A/C

Purchased a carrier furnace \& air conditioner since our sales advisor recommended that the total new system would function better than just to replace the Trane coil or furnace. Had problems with the insulation but a second tech came \& resolved those issues. The carrier system is loud \& it vibrates when turning it on for the 1st hour. I'm wondering if I replaced a superior unit for one not as good? Time will tell. The carrier unit (furnace \& air conditioner) is loud. It vibrates when it first gets turned on. I'm wondering if my previous Trane furnace was a superior unit.

Excellent job from A to Z. Choates addressed the problems with our previous unit and got us the proper fit for.our needs. We now have a more energy efficient, better performing system with the long term peace of mind of having support when we need it. The technicians were very professional and had answers for all the questions I had. Wouldn't change a thing

Professional, friendly, respectful and understanding

Great to deal with.

Our service experience was excellent.

My air works really great, the salesman explained the different units to me, and when I picked one it didn't take long at all to book it. The men that installed it was very professional and kept everything clean. The unit was installed in a timely manner, I was very pleased my daughter Megan Avery recommended this company and I will also refer this company to everyone

All personnel wonderful reps for Choat's. Did what was promised and did it on schedule. Happy Camper—with A/C????

Choates has never let me down. All of their employees are respectable and hard working.

Very professional.

Thank you feeling cool

Great system

Very thorough, and professional.

Job well done

We have always been pleased with Choate's family plan for our routine service, so when it came time to replace our HVAC system, they were the obvious choice. The process was easy from the initial quoting to the installation. They were always on time wrapped up the installation when they said they would. We couldn't be more pleased with experience.

Both the sales process and the installation were smooth as can be.

Prompt service and all went well.

I'm not inclined to post reviews online due to the influx of unwanted emails, but in the case of Choate's I make this exception. I've been most impressed with the quick response to requests and the follow up curtesy calls keeping me informed about scheduling and when to expect a technicians visit. The installation of my new Carrier HVAC system was a work of art, and the installers performed their duties professionally and efficiently. Of course being a replacement for an older system, and in an older home there were a few minor challenges which the installers quickly resolved. I am very happy with the new system, and only wish I had committed to it much sooner. Having used Choate's for repair of the old unit before I'm happy at this time to have included a comprehensive service plan with my recent purchase. Also being Carrier equipment I will rest comfortably knowing I have the best in the business... Thanks to all.

The installation was completed in less than 6 hours, with no muss and little noise!! There was no indication of the prior system, and Michael and Christian were extremely personable and polite.

Every single person they've had come to our home has been spot on, knowledgeable, polite and considerate, almost to a fault. Constant communication from initial planning, when they will arrive, any considerations/changes, and what they did after everything was installed. Pictures were also sent to us from throughout the process. Every interaction we've had with this company has been nothing less than stellar.

Thank you all for service. It feels like a snowball in here.

Excellent Service

Fantastic service from start to finish! Choate's truly believes in top\-notch customer service. When my AC started going out, I called six different local companies. Choate's took my issue to heart and sent Devin to my house less than two hours after the initial call. Other companies could not get there until at least the next day to five days later. We were in the middle of a horrid heatwave and there was no time to waste. We chose Choate's that day. From our salesman, Devin, to our installers, Michael and Terrance, and everyone in between, we had the most respectful and caring employees. Devin made sure we stayed cool by bringing us a loaner window unit. Michael and Terrance made sure they got our air running within a few hours of being there on the first install day. Everyone made it their business to make sure we were taken care of each day and to answer any questions we may have had. I am sure there are other great companies out there, but, because of my fantastic experience, I will remain a loyal Choate's customer!

My brother\-in\-law recommended this company. I will also, recommend to my colleagues. Pass it on!

They did a great job

Service exceeded advertisements and technicians were amazing. Reputation well deserved !!!

Choate's was very informative, and helpful to get us a replacement AC system as quickly as possible when our outdated system decided it's time was up. The team of technicians who performed our install worked hard in the summer heat to get our AC replacement \& added air return installed \& completed. The were professional in every sense and we are all around pleased with our experience.

The Choate's team was awesome throughout this entire process from the estimate, sale, and installation.

Always informed, communicative, and professional, I know what I'm getting with Choate's. Only suggestion: knowing the amount of sound when the external exchanger is running would have helped as its louder than the other two units I have, by measurable degrees, which is tough on the bedroom its adjacent to..

Choate's Air Conditioning, Heating \& Pluming Services Comfort Advisor Devin did an excellence job of identified my issues with my Air and Heating unit. Choate's scheduled an appointment with me very fast and the installers were very skilled and professional. I am completely satisfied with the workmanship. Choate's was able to get my HVAC system within code. I was also impressed with Choate's FamPlan for only $24.99 per month and this is worth looking into. In my opinion this Family and Christian based company is the best. Thanks Choate's for doing a great job. My Carrier unit is so quiet and nice. It is a blessing to have such a great Air Conditioning manufacturing company right here in Collierville, TN what a treasure.

Professional and beyond

Was very pleased with Choates

The installers were on time, professional, and knowledgeable about the system. They provided knowledge about the complete system and answered all my questions.

Those guys are great, they showed up as promised and worked hard to get me going. Beyond that unlike other installers they did not try to sell me a new house. I am very pleased. Would not ever want to call anybody else

Workers were polite and responsive to my requests.

Quick and efficient installation! New system works great.

The best service ever !!

Very professional from sales to installation.

Ok

Our community has used Choates for various projects. When it was time to consider a new HVAC, I allowed Choates to guide me.

I'm still waiting on solution to one small problem

very hard workers

We have been with Choates for 4 years now, since having our first unit replaced. 4/5 saw our second unit replaced. The two men who showed up worked their trails off, and did a terrific job. They were finished earlier than estimated. Choates is awesome.

my new condenser was damaged passably during shipping they came out the very next weekend and replace it

Great service and installation

they were awesome and nice.

They always send qualified people to our house. They replaced a 15 year old system and brought it all up to local codes.

So pleased we decided to use Choates for our new heat and air system. Their pricing was very competitive with other local companies but their professionalism during the initial consultation was above and beyond the other companies. Then their installation crew did an outstanding job of installing the equipment. We would like to thank Charles for his initial consultation and Jay and his crew for doing the install. Great Jobs Guys !!

Everyone did a great job! From our salesman, Josh Blase', to all of the guys who installed everything!!

courteous and professional and the job is done right the first time !

very professional, excellent communication and workmanship.

Devin was the best, install went flawless and on time.

Great Company!! Very pleased!!!

The people at Choates are always professional and are always good at finding what the issues are that are causing a problem. Have used them many times and always recomend them to my clients. They are good people.

The installers were very good and disturbed the landscaping very little. Devin Rutherford was very helpful all through the decision to replace my HVAC unit and through the installing process

Wonderful experience!

I didn't choose the equipment, the dealer did.

I am absolutely thrilled to have used Choates! They are consistent because each person who came in throughout the various components to install were all cut from the same cloth. Professional. Courteous. Enthusiastic. Upbeat. Motivated.

Excellent service. Well coordinated effort with helpful notices and friendly and knowledgeable service providers.

our installation team was great. They did a wonderful job.

Knowledgeable about the company and the products. A+ on suggestive selling. Provided options to clients on affordability, Very Respectful, courteous. Arrived on time and provided explanations on types of services Choates provided. I signed up for the Family Plan and I hope to receive quality service on maintenance provided in the service plan. Please don't let me down.

The Comfort Specialist presented 3 replacement options (Good, Better, Best) for my 20 year old system. I have about 5 years experience in the service and repair of the HVAC industry so I knew what I was listening to. The honesty in the recommendation was evident. I took the 'Best' option. Carrier has a great reputation for quality. Hey Choates, do I get a bonus for this great write up? Craig?? LOL Just kidding. Sincerely, the installation was exceptional.... I don't think we ever sealed the joints of the furnace and the plenum and the joint of the easy access \\ add on air filter box like these guys did. Nice touch with the plumber galvanized metal hanging tape securing the the vent pipe. The company went the extra mile in communicating; the crews were on time and the work was great. Recommending Choates!

Very impressed

My parents have used Choate's for many years and have always been pleased with their service. We are also very pleased.

We've happily used Choates for all our A/C and plumbing needs for quite a few years. They are prompt, courteous and honest.

Flu hangar crooked. pad shimed with a piece of wood \[will eventally rot\], circuit breakers not checked, had problems with thermostat,left blower constantly running at low power. I removed the faceplate and it worked right. Really not what I expected for $8000.

As always excellent service, products and people at Choate's

Josh came out \& saw what I needed told me about financing \& had me set up quickly!! Very Professional,The Guys that came out to install the system were great \& fast. Nice \& courteous \& they cleaned up all their mess from my new heat/air system. I had shipped prices from other companies,but Choates beat them. I definitely would recommend them.

I had a very good experience. I know the attic was very hot but they very friendly and explained and answered my questions that I asked. This is a very company.

The technician, Xavier, was incredible. Once he and his co\-worker finished he took his time and explained every aspect of what he did and why, explained the new system components and how it worked. Also, went over the new thermostat. I've been using Choate's for a while and will continue to do so.

I was very impressed with the staff. I was informed through out the entire process. They were on time and professional. They covered my floors before starting and they cleaned up afterwards. They answered my questions. I have only had the unit for 1 week and it is working great. I would recommend them.

I had a very good experience right from the start. To save me the cost of additional ductwork, the advisor said the new air handler/furnace could be installed in the same space as the original though it would be a tight fit. The skilled and very experienced install team took the time to size up the situation and then fit the unit smoothly into the space and made sure it would be accessible to service should a problem arise at a later point. The install team then cleaned up so thoroughly that my home may have looked better after they left than before they arrived. And all team members were on time and very polite and helpful. And when a question occurred to me a few days after the install was completed, a team member called me back immediately. I had a very positive experience and would definitely recommend Choate's to my friends.

The finest company ive ever had the pleasure to deal with!!

Just unacceptable when you pay that much $ for it not to work properly in the first week.

Everyone was very friendly and helpful. Installation process was performed very well.

Installation was done in a fast, efficient, and highly professional manner. I'm always pleased to work with this fine company.

They were punctual, polite, and cleaned up after themselves. they even asked to borrow a broom to sweep the floor when AC unit installation was complete.

They kept their word!

Professional service from beginning to end. I would most definitely recommend Choate's to anyone who's interested in HVAC services.

Completely Professional Experience

Very good service

Helped me make changes I wanted

Great service. Josh was very helpful. Installer were very professional

Great product, excellent service.

Prompt, courteous, friendly, helpful

Excellent work

I am extremely happy with my new Carrier System. Choates did a fantastic job of installation and instruction on use/operation and Maintenance of the system. So happy!!

Professional and Timely

Efficient technicians that went above and beyond!

Ratings speak for themselves.

Extremely professional, helpful and personal service. Great quality and price.

Overall excellent experience.

Very professional

I am very pleased with the professional service I received.

Excellent and fast from beginning to end \- we're toasting warm \- thank you!!!

Every experience that I've had with Choates has been positive and they have treated my HVAC systems with care. I have a service plan with them and I get expedited care when needed. I highly recommend!!

The two technicians that did the installation were very knowledgeable, efficient and professional!

Contacted a few servicers 1st when my AC went out, they told about other brands and the outrageous prices...,lastly I contacted Choates, came out the next day, told about the carrier brand, even advised I do the furnace later to save money, and in 2 days I had a new AC; decided to stick with servicer and brand for my furnace, both have earned my respect.

Very prompt and timely on all appointments. Since my old units were not carrier products, there was some difficulty in determining what my options were and getting pricing to compare the options. Once a decision was made, service was promptly completed. My attic ladder did get damaged (a broken stair) and I was not told about it. I'll fix it, but it would have been nice to have been told, "hey, sorry, but we broke your ladder". I am still trying to get some warranty help for my old units. They don't seem interested in helping since old units weren't Carrier. There were lots of people involved from appointment schedulers to client relationship to technicians and each was good at their jobs, but getting them to be a team vs. individuals was tough.

They did a superb job

System was literally installed in like 5 hours.

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Highly recommend

Care about their customer and their comfort

Most professional in all aspects. They are close to perfect and are willing to partner with you on anything that doesn't seem right.

Our systems were replaced as scheduled will everything cleaned up at the end. We are very happy with the results.

We were happy with every aspect of dealing with Choates and having our Carrier system installed. The system seems to be much more effective than our old unit in cooling all parts of the house.

The installation went very smoothly and the new system is working extremely well.

We have used Choates before and love their service. They are thorough and if the problem is found, make recommendations but don't hard sell. We chose the Carrier Furnace because they are manufactured here and have a very good reputation.

I would Highly Recommend Choate's.

Highly regarded by a contractor that we know well!

Did a great job. But didn't clean up after themselves leaving shoe covers and parts everywhere

Professional, courteous and knowledgeable.

I made the right choice with Choates!

The service was Incredible from start to finish, the sales guy was honest and didn't try to sell us extra just went over what he felt in his honest opinion we needed for our house, the technicians were professional, explained things to us, did their job, cleaned up and left l. I will recommend Choates to all my friends and family

professional

Very professional from start to finish.

Installed 3 new A/C units in our home. Guys were fantastic and did a great job over the 2 day install. Got a chance to know them for a minute and enjoyed learning about each one.

I WAS VERY PLEASED WITH THE SALES PERSON AND THE TWO PEOPLE WHO INSTALLED MY NEW CARRIER AIR CONDITIONER. i WOULD RECOMMEND CHOAT'S TO ANYONE.

On time each day, Clean, corrected several additional items.

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Once they started install they worked relentlessly to complete the job satisfactorily!

Everyone was so helpfule and efficient.

They did a fantastic job; quickly and efficiently. They helped me understand things I didn't know. They cleaned up after themselves and didn't make a ton of noise.

I had tried another company first which I had used for a new CH\&A in another rental, and they came out and diagnosed but didn't follow up until after I had given up and learned of Choate's from my sister. Thankfully, Choate's came right out the same day I called and started the process which also involved their construction person installing a very much needed pull\-down attic stairs for a very reasonable price. Then the next day after stairs installed, the tech came and installed the entire Carrier system. All wore masks and treated my renter with utmost respect \- so great to hear. They showed her how to set up and operate the thermostat as I was unable to be there due to borders closed. So thankful for all the professionalism and highly recommend!

During summer event held by covington tn community

Choates went way above and beyond! Highly recommend!

Great experience. All parties involved were very professional and knowledgeable.

Casey was very knowledgeable and helpful when I was trying to determine the best unit for my needs. The technicians that did the install where superb! They were very professional and knowledgeable. I am very pleased with my purchase!

They arrived on time and worked from the moment they got there. They were courteous and efficient and left things cleaned up.

Right on time before my newborn grandson come home from the hospital. The service was great will use them again.

The guys (Jason and Joshua) did an outstanding job making a clean installation. I am confident that the system and the installation are as good as advertised. I am a Choate's fan.

Everyone seemed knowledgeable, honest and friendly. I would definitely recommend their services to others!

Great heat pump system!

We appreciate how Choate's Heating \& Air worked with us throughout the process.

I had to do a major revamp of my all of my HVAC and ducts. Choate's came out and gave me a free estimate on a Friday and followed it up with a schedule for installation that took place the following M\-F 9\-5 each day. They completed the job on time, efficiently, and we were only out of our house for one week.

Excellent service

The team worked quickly to get our new units installed to get our heat back. We are grateful for the professionalism of everyone.

Good service

We have used Choate's for years.

Knowledgeable and Best customer service.

They got here about 8:30 and didn't leave till after 9 and they worked hard the whole time they were here. They did a super professional job. I would recommend Choate's to anyone.

Great service

Great

As someone who did a lot HVAC work years ago, I definitely know good work from shoddy work. Choate's can be awfully proud of their HVAC techs. This job involved replacing a 14 year old 10 SEER 5 ton Goodman system that was installed by the builder. I chose a Carrier Performance 16 SEER replacement system. I was extremely impressed with the quality of this Carrier equipment but even more with the QUALITY of the installation. These techs DON'T CUT CORNERS?? It was done "by the book" and my book, as well. Delighted with the installation and am already seeing a reduction in energy usage.

Excellent customer service