Heat Pump Repair & Service

Good Install

My thermostat won't work, properly. You cannot use your smart phone to adjust settings, as it was advertised as a option.

Very knowledgeable in replacing HVAC systems

The coldest week of winter when the furnace failed.(middle of the night) Bay had us back on line in two days. Professional service from start to finish.

Bay Furnace did an outstanding job.

Great job!

They did a beautiful job. Finished on time and cleaned up thoroughly. Fully explained what was being done and why as well as answered all of my questions fully and respectfully. They knew what they were doing and did it well. I definitely recommend Bay Furnace.

Did everything that was promised

First rate experience

The entire team was friendly and easy to work with. Installed my ac and furnace over two days and showed me everything I needed to know.

Great service...The crew that was here replacing our furnace were professional, informative and explained everything in sufficient detail to help me understand exactly what he was doing and how my system functions.

Extremely friendly, and responds to texts off hours if there is a question or issue. They run their business they way it should be ran!

Very professional, knowledgeable, and completed the installation impeccably. Would highly recommend.

very good service

Very professional, experienced

Very responsive, undertook project quickly and efficiently, respectful and engaging staff

Cory at bay furnace was awesome and easy to work with. They finished faster than expected

Professional, friendly, prompt techs. Everything works great and place was left clean. I'm very happy.

Installers were great. Clean, professional job tearing out a franken\-furnace mess and turning it into a picturesque perfect installation. The only thing they could not do was install a double walled chimney liner because a previous owner didn't know what he was doing when he had the old furnace put in.

I am pleased with the air conditioner. The installers were very courteous and efficient in their work.

No problems

The entire team was knowledgeable and efficient

Jason and Josh were patient and efficient while evaluating my service issue. They exhausted every avenue to properly evaluate my situation. I am always confident in their diagnosis and ultimately in the solution. The best in the business.I appreciate their kindness and desire to do right by their customers.

Very good service

I had a great experience with Bay Furnance! They were professional and explained things in detail about what they were doing and how to care for Furnance. They finished the job less time than they estimated. I would highly recommend this company for service, professionalism and workmanship!

Great company to work with.

Everything went perfect for the installation of our new furnace and AC \- Bay Heating \& Cooling was super easy and professional to work with and the job was done on time and exactly as expected. They have a great team!

Our brand new AC stopped working within a week of installation. It took weeks to fix then after it was allegedly fixed it stopped working again four days later. We are incredibly frustrated, hot and feel like we wasted over $9000 on a terrible AC unit and crummy installation and repairs.

No complaints

Installer Dan was Great

there was no control Pad available , not in stock, so they set us with a temporary one so we could use the unit

Installers and salesmen seem very knoweldgeable. no issues which is what you want. new system so let's hope it lasts for 2o years.

Does all my HVAC work

professional attentive excellent follow up

First, I was impressed by the very detailed estimates; that gave me my options to consider. Then the installers did a great job, and were friendly and courteous.

We were very pleased with the timely and headache\-free replacement of our failed old furnace. Thank you to everyone at Bay Furnace \& Sheet Metal!

My heater gave out Bay sent out service pro's that knew what I need. In a few days they had a new furnace and the financing that I needed! Thank you Bay

Excellent service

I have used Bay Furnace for years. They have always done an excellent job. This time was no exception. I didn't have heat for 5 days and they went out of their way to install a new furnace. I waited until the third day to call them because I was hoping the furnace would magically start working (it didn't !). I called in the morning and Marty came in the afternoon and explained my options. My furnace was 22 years old so I knew it was time to replace it. The next day, Paul came and showed me my options for a new furnace. He did an excellent job of explaining the differences. Then, the very next day, Justin and Besham came and installed the new furnace !! I'm amazed that everything happened in 3 days, thanks to the owner who took them off other jobs so they could do mine. I will always recommend Bay Furnace ! I guess you could say I'm a happy customer !

Would recommend them to anyone!

I have been with them for years and have always been pleased, with service, reliability, and concern for the customer.

Bay Furnace was professional, knowledgeable, provided great service. Bay installed a new furnace for my 1600 sq ft home. I was very happy with the install work they did. Everything was installed correctly, the condensate line was run as I requested, and the workers took the time to answer all my questions and explain the work they performed.

Excellent workmanship and installation

Knowledgeable, fast and efficient! Very happy with service and installation of equipment. Very friendly and knowledgeable

From the top down, Bay is a great firm to deal with. Very polite, knowledgeable and professional.

Bay installed a new furnace when my 30 year old furnace finally stopped working. They quickly fit me in before the really cold weather started. The installers were professional and personable and that is why I have used Bay Furnace since 1988.

First time we've had a new HVAC system installed and everything from the quote to installation to follow up was excellent.

Bay knew exactly what we needed and made sure the install was done exactly as it should be. That was a huge relief after prior experiences.

I was, however, not happy with water coming from underneath my furnace because of a part of the furnace that should have been replaced !! It had to do with a pump that overflowed. It was replaced when I called about it flooding into my basement.

We are currently waiting for the men to come back and replace rusty pipe. Furnace and air conditioner installation is good however there is a problem on the pipe from the furnace. It is rusty and carbon monoxide will be coming out from this. It is from the furnace and is part of the chimney flue system. It seems that they are trying to nickle dime us for one pipe. We're very upset about this. Bob and Cathy Springer

Bay Heating and Cooling always provides professional, honest, reliable service. They are the only company we use for our HVAC needs.

The technician offered sound experience and guidance in doing what is best for us.

Bay Furnace was very responsive to my initial inquiry; were very thorough and knowledgeable and clearly explained which products they recommended and how my entire heating and cooling system worked. They were the only ones who took the time to thoroughly evaluate the problem I was having and made several recommendations that other providers did not. Would recommend Paul and Bay to anyone who inquires.

this is my second great experience with Bay Heating and Cooling. Great local company with excellent friendly, professional, knowledgeable, and respectful technicians.

Very Professional, excellent job.

Excellent

76 years in business and 3rd generation family owed \- provided above average service and takes the time to explain the differences in not only equipment but the importance of making sure you have the correct duct work installed. The team at Bay is AMAZING and I would recommend them to anyone \- including my mother\-in\-law!

Bay HVAC installed my new furnace and A/C in less than two days. Very professional and we are very happy with our new products.

My experience with Paul has always been excellent. We have bought 2 HVAC systems and the process was easy. He listened to our needs and helped us select the correct one for us.

This was a big technology upgrade for us and Bay Furnace was great. They went to extra trouble to design the system correctly and the install team was great.

Bay Furnace, led by Paul Dooney, were excellent during purchase, installation, and follow\-up visits.

Competent, clean, personable, efficient.

Great follow up and communication. Clean transition to the new furnace.

My mom recommended Bay Furnace to me years ago. Their expert team fixed my old furnace a number of times while I put off replacing the unit. When the time came, I knew I wanted Carrier and Cory gave me quotes for a few different options. I'm very happy with my choice! The great team of Johnny, Jerry, and Justin removed the old unit and ALL the debris. They fabricated all the required sheet metal components, installed the furnace and a/c units and again cleaned up ALL the debris. They are all friendly, sensitive to my time and needs, and we sang along to my radio station all day. I will always call Bay furnace.

Fabulous service. On\-time, courteous, cleaned\-up after the installation. Would recommend to anyone.

Satisfied with the service and the product.

Very pleased with the quality of service

great

ok

Service Writer and install techs were great

Very good installers.

Installation went smoothly. Excellent service from Bay as usual.

Very professional. Would recommend to anybody who needs furnace repair or installation.

The entire experience was great. From working with the office who answered all my questions to the install team

I can not express how professional this company is. I highly recommend them for all your heating and cooling services.

Bay is an amazing company. Everyone I dealt with was extremely knowledgeable and professional. They take a lot of pride in what they do, and that's very obvious with the conversations I had. JJ is an awesome technician! He and his partner installed my new AC/furnace in about a day and a half, and it's awesome! Really good people and even better work they do.

Fabulous!

Excellent sales personnel, and very good installation team.

Mr. Johnson (JJ) and his assistant did an excellent job installing my new Carrier furnace and air conditioner. They were very professional in keep me informed throughout the day and answering any questions I had. My entire experience in working with Bay Heating from beginning until completion of the installation was excellent. I highly recommend Bay Heating. I?ve been a customer for many years.

Moved swiftly to get the job done!

Paul and his team did a great job! They listened to our concerns, educated us on the product, and answered any questions promptly!

Professional service

The complete staff was absolutely awesome!. The furnace has reached its life expectancy and was not a good move to repair. Once I told Bay I was without heat they sent Cory Basco over that early afternoon. After meeting Cory Said to me; let me call and get you additional space heaters without any hesitation. (Totally awesome). The installers did an exceptional job!. I would recommend them all day long!. Thank you Steve

My old furnace stopped working, Bay came out that day and put together options. Once we chose the option that fit our needs, Bay worked us into their schedule since we did not have heat on the 1st floor. They expedited the install. A+ in customer service, installation, and providing multiple options to solve the problem.

Excellent service. Great Guys. In addition to installation, they pointed out some other potential issues that we should address. Sheet metal, ductwork and some issues with the outside air conditioning unit. They arrived on time and all went well.

Great company to work with.

They did a great job, quick, efficient, knowledgeable, professional. I am so glad that I choose them! 100% Great!

Guys were patient with all my questions, showed me many options, pointed out the various features of my options, and then installed quickly and without any debris...did not know they were there. Upgraded us from a 3 ton to a 4 ton compressor after doing an air survey, and also replaced my 22\-year old aging 100,000 BTU unit with a 2\-stage super\-high efficiency unit that I can control all the zones humidity and temperature from my phone. Slick, efficient, competent, friendly folks to deal with. Recommend without hesitation \- I have been a client of theirs since early 2005 and will never go anywhere else.

very happy with the product and the installation by Bay Heating

Very professional

Everyone at Bay Furnace is knowledgeable and professional. Customer service is second to none. Sales staff does not pressure you. They lay out the facts and let you decide.

It was all just so easy! From quote to installation! They were friendly and cleaned up when they were finished and everything worked perfect!

Overall, an exceptional experience from consultation to install. Because I did quite a bit of research and had a handful of quotes from other companies, I knew I was making a wise choice in choosing Bay Furnace as well as a Carrier product. The comfort level in our house is much better than before and the unit is much quieter.

I contacted several companies for an estimate for a new HVAC system. Bay Furnace, while not the cheapest, was certainly the most responsive and thorough to any questions I had. Thorough in product knowledge, installation and warranty coverage.