Comfort Monster Heating & Air
HVAC Services in Raleigh
Comfort Monster Heating & Air specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Raleigh and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
Experience and Certifications
Experience and Certifications
Past President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. We have received the award within the past three years. It recognizes us as a Carrier Factory Authorized Dealer who exemplifies leadership, management, customer satisfaction, expertise, business growth, and operational excellence.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.
Puron Advance Trained
Carrier demonstrates its commitment to going beyond the minimum with a refrigerant that easily surpassed the EPA’s lower Global Warming Potential (GWP) requirements for 2025. We have shown the same commitment through Puron Advance™ training.
Past President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. We have received the award within the past three years. It recognizes us as a Carrier Factory Authorized Dealer who exemplifies leadership, management, customer satisfaction, expertise, business growth, and operational excellence.NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.Puron Advance Trained
Carrier demonstrates its commitment to going beyond the minimum with a refrigerant that easily surpassed the EPA’s lower Global Warming Potential (GWP) requirements for 2025. We have shown the same commitment through Puron Advance™ training.
HVAC Repair and Services
AC Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
Heat Pump Repair
Count on us for dependable heat pump repair and service to keep your home comfortable year-round. Our experienced technicians troubleshoot issues, perform timely repairs, and ensure your system is operating at its highest efficiency.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
HVAC Installation Services
AC Installation
Enhance your home’s cooling and energy savings with our expert AC installation services. We install high-performance Carrier air conditioners and customize each system to match your home’s needs, helping ensure dependable comfort all summer long.
Furnace Installation
Stay warm and worry-free with our professional furnace installation services. We’ll guide you in selecting the best Carrier furnace for your home and complete the installation with expert care and precision.
Heat Pump Installation
Upgrade your home’s comfort and efficiency with our professional heat pump services. Our team installs top-quality Carrier heat pumps and tailors every system to fit your space, delivering reliable performance through every season.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
Trusted HVAC Professional in Raleigh
Verified PurchaseNew Heat Pump install
March 02, 2026
N/A
Linzette
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseProfessional and dedicated install and service support
January 16, 2026
Our installer and service tech were dedicated to ensuring the install was completed professionally and efficiently overcome unexpected events.
James
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseExcellence
December 23, 2025
Excellent job from start to end! All the team members technical and office did a fantastic job, curteous and efficient.
Afifa
Expertise (5)
Solve Problems (5)
Service (5)
Verified Purchaseexcellent
December 20, 2025
excellent service and follow-ups
Steve
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseGood experience
October 24, 2025
on time and professional
John
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseGood Job
July 31, 2025
Good Job
Larry
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseGood Experience
July 30, 2025
Good work
Larry
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseA+
July 08, 2025
Very high recomenndation! Arrived right on time, very professional, hard workers and friendly. I couldn't ask for a better company to work with.
Pat
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseNew System Installation
May 09, 2025
Install went smoothly. No issues
Glenn
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseDefinitely recommend
April 30, 2025
The sales person was very helpful and not pushy and stayed on top of everything during and after the installation.
Fred
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseComfort Monster of Raleigh - Great Experience!
April 16, 2025
From Sale to Install, Comfort Monster was helpful, informative, and professional with their interactions. They were great to work with!
Chris
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseAC Unit Install
April 04, 2025
Excellent install and service
Jim
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseExcellent. No complaints
April 01, 2025
Very pleased. Great service.
Judy
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseWonderful Experience
February 19, 2025
It was a great experience from the beginning to the end!! Great company would recommend.
Louis
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseWell organized great work
February 04, 2025
Great works.
James
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseVery good overall
January 04, 2025
Everything went smoothly and we were grateful for the fast installation. The transition at the end where we had applied for the financing program through the website and then something didn't connect on the office side and the installation technician was put into the position of not leaving until they had been paid, despite the error having been on the part of the office staff, was unnecessary. The reasoning was the holidays, but it was concerning how the burden was placed on the installation technician to resolve the incomplete connection of the approved account to the installation charge on the office side. The communication for this portion of the transaction was lacking. The rest was awesome.
Mindi
Verified PurchaseHighly recommend
February 28, 2024
They understand the technology and the physics behind it (air flow, humidity, static pressure, etc). For me that meant the right product was installed in my home and it was done correctly. I'm very happy with the end result.
Allison
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHVAC Install at Walker household.
February 15, 2024
Courteous and helpful
Phillip
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplacement Installation
February 01, 2024
Comfort Monster did a great job assessing my replacement system and did a great job with the installation.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExtraordinary Support
January 19, 2024
Tracey and Jordan are absolutely phenomenal. They addressed an issue within a couple hours and made sure I fully understood how they corrected the problem and what I should expect. Because of these two I am happy with my installation.
Brian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseProfessional, friendly and competitive pricing.
January 17, 2024
Great company. Professional and friendly. Good competitive pricing as well. Definitely recommend.
Chiho
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster the professional experts in HVAC
January 16, 2024
I have been with comfort monster for about three years and for the first time buying a new HVAC for my home. The buying experience, the solutions created that fit my home was above board. The excellence Comfort monster provided me ensured and demonstrated that I made the right choice and will continue as long as I have my home and if there are any friends or other customers that need a reference I will be the first to stand in line to provide my review and experience. Thank you comfort monster for you excellence.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseWell Done!
January 16, 2024
Very professional job, well done
Robert
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat service
January 08, 2024
Great service
Aman
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat job
November 02, 2023
Did a great job and we're always very responsive.
Ben
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster
October 30, 2023
From the salesman to the installers Comfort Monster's team was professional and friendly and reasonably priced.
Joan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseMy installation experience with ComfortMonster
September 11, 2023
Excellent service!
Nan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster gave me the best deal and the best warranty. A friend of mine had their unit go out within a week of mine and they also gave her a great price and great service. I highly recommend this company
August 31, 2023
Highly recommend, great price and warranty
James
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHawkins Experience with Comfort Monster in Raleigh, NC
August 11, 2023
Very pleased with the entire experience with Comfort Monster.
Reid
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseComfy Comfort more than Monster
July 27, 2023
Knowledgeable, dependable, pretty much cleaned up after the work day. The unit is running smoothly
Patricia
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseSystem replacement
July 05, 2023
Excellent experience
Kim
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReliable and Organized
July 03, 2023
The whole process was reliable and organized.
Pauline
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHVAC system install
May 08, 2023
installation went smoothly
John
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseHVAC system install
May 08, 2023
installation went smoothly
John
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseDependable, Reliable Service
February 22, 2023
I can count on them to provide good service
Suzanne
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePrompt professional service
February 15, 2023
Speedy service , promptly addressing problems, which led to system replacement with a new Carrier heat pump.
David
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent!
January 04, 2023
Highly recommend!
Alice
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Professional
October 26, 2022
They were highly recommended and lived up to my expectations.
LAURA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service
August 24, 2022
Comfort Monster quickly and efficiently installed a new Carrier HVAC system to replace my 21\-year\-old unit. I'm happy with it and the upstairs unit they installed for me last year.
Brad
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFull System Replacement - Very Satisfied Customer!
August 05, 2022
The team at Comfort Monster in Raleigh, NC, did an excellent job installing a Carrier 90% furnace system in my home. From the sales team to the installation team, technical knowledge and experience surpassed the other four companies I'd received quotes from. Tracey was my sales lead, and Jeff was my installation lead. Excellent.
Annie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood experience in difficult situation
June 18, 2022
Our A/C unit broke down on hottest day of the year, Comfort Monsters came next day with temporary window units to hold us over until new unit could be installed.
Chris
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service!
June 16, 2022
Neighbor recommended them to me. Top notch service!
Alesia
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster install
June 16, 2022
Really good service from start to finish
Mike
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseReputable dealer for heat pump replacement
May 25, 2022
Installation crew did a great job
Pat
Expertise (4)
Service (5)
Solve Problems (4)
Verified PurchaseHighly Professional and Well-organized HVAC Installers
March 25, 2022
We recently had a complete HVAC system installed by Comfort Monster. The installation was difficult because in order to meet code the furnace in our crawl space needed to be moved from the left side of the crawl space all the way to the far right side. This required a lot of new ductwork installation and working in a confined space. We could not be more pleased with the work that Comfort Monster did for us. They were on time, worked hard and efficiently, answered all our questions and left only after everything was working perfectly. When they left everything was done very neatly.
Tom
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseexcellent, knowledgeable professionals
February 28, 2022
great service
Judy
Service (5)
Verified PurchaseNew system
November 29, 2021
Great job
Dan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseMonster job!
November 16, 2021
These guys were beyond professional and courteous. It's such a pleasure dealing with people who know what they're doing
MaryAnn
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster - What a pleasure to work with !!
October 25, 2021
The installation team of Comfort Monster were absolutely first class. They were receptive to our concerns and accommodated our wishes to the best possible extent. Special mentioning is deserved by Jon Jordan, the owner of the local Comfort Monster affiliate. Extremely customer oriented and so patient. A pleasure to work with.
Herbert
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat no pressure service
September 21, 2021
Great service. Installation and inspections were all performed professionally.
Bobbie-Jo
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
September 17, 2021
Excellent Service and Quality installation
Chad
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseExcellent experience
September 15, 2021
We are very happy with ComfortMonster. The service is excellent and the people delightful to work with. Highly recommend.
Brad
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseMonster Review
August 20, 2021
Have been using this company for service and replacement of my hvac equipment for many years. Good service provider with respected product lines. They have a record number of employees named Bryan.... provider
Jerry
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseSatisfied Customer
August 12, 2021
My wife and I had a great experience with Comfort Monster. The installers were professional and completed their work on time. They were a diverse group of professionals who were excellent representatives of their employer. Further, they were all vaccinated against COVID\-19. Had they not been we would not have allowed them on our property.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster Makes Our Buying Experience Comfortable
August 06, 2021
We have purchased 2 systems and had great experiences both times. Highly recommended!
Brian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExceeded Expectations
July 24, 2021
Comfort Monster was professional, thorough and saved us thousands of dollars. They now have another loyal customer!
Jessica
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplace HVAC
July 12, 2021
No issues two weeks in.
Dan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHVAC replacement
July 06, 2021
Very open and easy communication. Clear explanation of the HVAC system and best fit for our project. Highly recommend.
Katie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster Went Beyond Installing a New AC & Furnace
May 18, 2021
In addition to replacing our furnace and AC system, Comfort Monster re\-did the ventilation system so that airflow is improved, more evenly balanced between rooms. Jordy, especially, really seems to understand the science of creating an efficient, well\-working HVAC system. We are very pleased and will recommend Comfort Monster to friends.
Mike
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePleased with Comfort Monster
May 18, 2021
Very pleased with my Comfort Monster purchase. Had to ask a few times to include installation details on the contract, but once done; the rest of the purchase and installation went very smoothly. Too early to know how service and support will go, but can recommend Comfort Monster based on sale, purchase and installation work to date
Nick
Verified PurchaseOutstanding Installation
May 11, 2021
Comfort Monster has only experienced technicians who are wonderful in all activities.
Bill
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Service
May 04, 2021
The men at Comfort Monster did a great job. Jordy came to the house to give me a quote and was very nice and professional. The team led by Kevin did a good job installing the new AC unit outside and furnace in my attic. He arrived on time and completed the installation job in less than a day. Excellent service!
Dan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Service
April 21, 2021
After conducting an extensive search for a local company to install a new system, we decided to have Comfort Monster Heating \& Air do all necessary work. To date we feel we could not have made a better choice. From the beginning their level of customer service set them apart and while it was expensive, we consider it an investment to the comfort and value of our home. While this review pertains only to our initial installation I have no doubt their level of service and commitment to quality will continue into the life of our new unit. Thank you
Jaime
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Happy With Their Work
April 20, 2021
Comfort Monster Technicians were knowledgeable, friendly \& efficient. They left the work areas inside \& out as neat \& clean as they were before they arrived. Very happy with their work
Nicholas
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFully Satisfied
April 16, 2021
The installers were courteous, efficient and informative.
Sal
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood Experience
April 15, 2021
The entire process from problem determination to installation of a new system went well. I trusted them and they were very reasonably priced. The installation team was very good and helpful setting up the new thermostat including the app on our phone.
Rico
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood initial service but lacked follow-up on commitments
January 10, 2021
Initial installation of my units was great. However, the install techs told me technician would come over and check everything out in 10 \- 14 days. This never happened! Also purchased a maintenance contract on my older units at the time of this install, and they never made effort to contact me to check systems at the start of summer and winter seasons. Therefore, I have mixed feelings about Comfort Monster. The techs seem very good, but they seem to lack administration / scheduling / follow\-up in the office.
Stephen
Expertise (5)
Service (3)
Solve Problems (4)
Verified PurchasePleased Customer
December 21, 2020
Excellent customer service
Reilly
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseProfessional, efficient service!
December 21, 2020
From my initial contact for the system estimate to the installation of my new HVAC, I was very pleased with the professional service of the Comfort Monster team.
Robin
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseprofessionally informative
December 17, 2020
any issues were resolved with the urgency needed
Danielle
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Company
December 16, 2020
System just installed, so no problems or service issues yet. Followed up with inspection and scheduling for permit. Company sends text with tracking info and photo of techs prior to arrival. Excellent so far!
Scott
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseharding homes llc
November 20, 2020
We appreciate Comfort Monster's superb performance and service for 20 years of doing business at each one of our properties and primary residences. The call center, service techs and office personnel are always available and quick to return calls and emails to answer questions etc. Our tenants also appreciate their professionalism when servicing the systems both inside and outside the properties. We trust them implicitly for secure care and concern especially during sensitive Covid\-19 protocols. "Highly recommend" doesn't due them justice in the accolade department. Thank you Comfort Monster TEAM! Ya'll Rock and deserve bonuses this Thanksgiving Season. YOU are essential workers.
Tom
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseInstalled a new system in our attic
November 12, 2020
Very knowledgeable
Jon
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery knowledgeable!
November 11, 2020
Knowledgeable and professional.
Ann
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Professional
October 05, 2020
On time and done without a hitch.
Ed
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFlawless
October 05, 2020
They were quick, professional and left everything in a clean and orderly manner.
Ed
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Experience
August 24, 2020
Comfort Monster was extremely thorough from the diagnostic service call to the installation and inspection. They were fast and efficient and able to answer all questions. I would definitely recommend them for all HVAC needs. My new Carrier system is fantastic.
Elizabeth
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOK
August 23, 2020
The first time they came, they left a mess \- ant the new HVAC wasnt working! They did come out and clean up and get the thing running. At the pre\-inspection visit, they added refrigerant to the unit and now it gurgles occasionally. They have been nice in responding to the issues and are coming to hopefully fix the gurgling issue tomorrow.
Lydia
Expertise (4)
Service (3)
Solve Problems (3)
Verified PurchaseExcellent Service
August 19, 2020
Very professional
Moazzam
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseSatisfied
June 25, 2020
On time, professional, knowledgeable and accurate in all aspects of the job both labor and materials coupled with great customer experience.
Brian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster got the job done
June 15, 2020
New AC unit is great!
Robert
Expertise (4)
Service (4)
Solve Problems (5)
Verified PurchaseInstallation and Verification
April 07, 2020
The installation went without any problem as well as the testing of the installation.
Laura
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseCourteous and competent
April 06, 2020
Brandon and Brandon were here all day installing our attic system. Everything went smoothly and with very little impact to our normal routine even though they were working inside.
Brad
Verified PurchaseHVAC system install
January 27, 2020
They were prompt and quick. The work came out clean and is working great.
Greg
Expertise (4)
Service (5)
Solve Problems (4)
Verified PurchaseExceptional
December 20, 2019
Have had a perfect experience with Comfort Monster.
Charles
Expertise (1)
Service (5)
Solve Problems (5)
Verified PurchaseGreat service!
December 17, 2019
Gives a 100% in service.
JAMES
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellence In Customer Service
November 20, 2019
Best HVAC installment
Jamey
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding HVAC Installation
November 18, 2019
My experience with Comfort Master was first rate. From the customer service personnel on the phone to the installation technicians at my home I received excellent service.
Robert
Verified PurchaseExcellent service and installation
November 12, 2019
Comfort Monster did a great job! Professional, courteous installers and project estimator
DANIEL
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood work
October 06, 2019
Good work
LPRASAD
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Company
September 27, 2019
Excellent experience. I will definitely use this company the next time I need a new air conditioner and for service. They were very prompt and neat. They share with you via text the expected time of arrival. My technicians Brandon and Devin very very accommodating. I had a lot of other work going on and they worked around them. We had a slight issue after they left with the unit that was right next to the unit they worked on. It was a very tight space and they quickly got Derrick out to take care of it. He was as pleasant to deal with as the other two. Also all the people I dealt with on the phone were excellent.
GLEN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCustomer Friendly and Excellent communications
September 13, 2019
We had a great experience and would recommend to others. We appreciated the text reminders and photos of the techs before they arrived.
Laura
Expertise (5)
Service (5)
Verified PurchaseInstall new HVAC system.
August 26, 2019
I originally called on a Saturday for a system that was down and they came out within hours to fix the problem. When the problem was not ultimately solved they sent the owner out first thing in the morning who determined I needed a new system. They were able to install it within 48 hours. They had stellar communication throughout this experience including sending pictures of the installation technicians and made the process as smooth as possible.
KRISTA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOverall Excellent Company
August 18, 2019
I have dealt with this company for several years. Outside of a couple minor issues, the company has provided excellent service to our home.
Burton
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCool
August 13, 2019
Great job
Chirag
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery responsive and great to work with!
August 07, 2019
I needed someone quickly and Comfort Monster was there! From the beginning the technician explained everything well, tried an easier fix first, then replaced the unit when all else failed. Fair on price and SUPER easy to work with on scheduling. This company uses technology (especially texting) to their advantage.
Shelly
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent company, people and services
July 24, 2019
I would like to thank Comfort Monster for installing my new AC system today. I started earlier this week with Brian. He came over and quickly helped me make the correct decision for me and got me started in the process. Within 1 day, I was on the schedule (Thanks Joanna) and today had my ac system changed out by Brandon and Wayne. The whole crew are A Class! Super knowledgeable, hard working and very friendly. I could not be happier and very thankful and grateful for the support and services! THANK YOU Brian Brandon, Wayne and Comfort Monster.... I am really comfortable!!!!
Carlos
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Moster returned comfort and cool air to our home...
July 21, 2019
Jon's team did a great job we are very pleased.
Greg
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster Rocks
July 13, 2019
Well trained staff. Professional, efficient, personable. Will continue to use them.
Joyce
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat customer service
July 13, 2019
Our old unit died. We called on a Saturday and they came a short time later. We were told we needed a new system and why. They were able to install the new unit Monday.
WAYNE
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePerfect Dual Central System Install
July 04, 2019
Jeffrey estimated the job and everything went perfectly on schedule. It was the hottest day of the year so far on July 3, and I was not looking forward to the oppressive afternoon heat while they were doing the install. Amazingly, it never got hot in the house as Wayne and Brandon had the upstairs unit running by 10am \- and the downstairs just after noon. Very clean install and all of them were a pleasure to work with. I've already recommended them to a friend.
Thomas
Expertise (5)
Solve Problems (5)
Verified PurchaseBest service I have ever had
July 04, 2019
Fast, knowledgeable, prompt. Went beyond the call and duty!
David
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHighly Satisfying
June 29, 2019
They did what they said they were going to do at affordable pricing, Great experience.
Gracie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseProfessional from start to finish
June 29, 2019
Excellent customer service.
GEORGE
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery good experience
June 29, 2019
On day of installation the technician arrived 15min early to get started as the unit was in the attic. Once done, the new unit arrived, and both technicians put down carpet protection, carried the unit upstairs, carried the motor where it needed to go. Both technicians installed and tested the unit, were done in a few hours ( total time was \~5 hours). Very nice people, knowledgeable, explained questions I had. Great service
MARC
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Service and prompt responses to all my questions during this process!
June 26, 2019
Thanks for the great service!
CHETAN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAwesome Service!!
June 24, 2019
Loved working with Comfort Monster! The guys were very knowledgeable and the installation went smoothly!! Great prices for quality service!!
Audrey
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding
June 23, 2019
Well my installer started at 5pm so we would not be so hot while he was installing our unit. He was doing a fine job until he notice my floor was rotten and that put a quick stop to everything. My installer Jimmy went above and beyond and replaced my floor and continued to complete my job. I cant say I was not mad bc I was but not at Jimmy I was mad about my floor. Anyway he completed the job at about 1am. Poor gentleman stayed all night till my kids and I had a replaced floor and cold air. He also put in alittle door to get to the airhandler that was sealed tight bc I'm scared to death of bugs. I have to say it was a lot of work for the installer but he went above and beyond and did not give up until I was happy.
Jimmy
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasegreat service
June 12, 2019
cost estimate was same as final bill...great!!
BRIAN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Replacement of Old Systems!
June 05, 2019
From Start to Finish, an truly exceptional experience in replacing our old HVAC Systems with two new Carrier Systems to include Wireless Thermostats. While not inexpensive, pricing was very competitive. Several Rebates and Special Offers were included in the Proposal, which offered us a range of 6 different systems/prices from which to choose. Jimmy and Devon did an outstanding job in removing the old systems and installing the new ones, taking the time to fully answer any and all questions we had as the installation proceeded. Excellent follow up by Debbie insured that all Rebates were processed in a timely manner. We have been customers of Comfort Monster (formerly G\&M) since 1990 when they installed the HVAC systems in the original home we built in Cary. They continued to Service those systems and kept them running much longer than anticipated. When they finally did need replacement, the experience was truly exceptional as it was in this latest replacement at our new residence. We have been very pleased with our relationship with Comfort Monster (formerly G\&M) and recommend them highly both for ongoing maintenance and installation/replacement of HVAC systems!
RICHARD
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Satisfied Customers!
June 05, 2019
From Start to Finish, an truly exceptional experience in replacing our old HVAC Systems with two new Carrier Systems to include Wireless Thermostats. While not inexpensive, pricing was very competitive. Several Rebates and Special Offers were included in the Proposal, which offered us a range of 6 different systems/prices from which to choose. Jimmy and Devon did an outstanding job in removing the old systems and installing the new ones, taking the time to fully answer any and all questions we had as the installation proceeded. Excellent follow up by Debbie insured that all Rebates were processed in a timely manner. We have been customers of Comfort Monster (formerly G\&M) since 1990 when they installed the HVAC systems in the original home we built in Cary. They continued to Service those systems and kept them running much longer than anticipated. When they finally did need replacement, the experience was truly exceptional as it was in this latest replacement at our new residence. We have been very pleased with our relationship with Comfort Monster (formerly G\&M) and recommend them highly both for ongoing maintenance and installation/replacement of HVAC systems!
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service
May 29, 2019
Technicians were qualified and strengthening
ANNA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellence
May 12, 2019
They were professional and personable.
BOB
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExpert installers
May 11, 2019
Expert installers. Professional and friendly. Answered all of my questions. Good communication between Comfort Monster personnel and myself.
JOHN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplaced second floor HVAC unit
May 10, 2019
The installers worked as a team and removed the old and installed the new unit quickly and did a quality job. The thermostat that came with the unit was faulty and had to be replaced. This was coordinated well to get it installed. I could have used a better briefing on the function of the new thermostat.
DONALD
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseGreat experience
May 03, 2019
We had a great experience. They communicated pretty well, priced the unit at a reasonable rate. installed the A/C unit on time. The technicians were experienced, and very kind.
ERAY
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseBest experience. The technicians were very knowledgeable and made sure we were satisfied before they left.
April 26, 2019
Great experience
JOHN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseSuperior
April 25, 2019
Comfort Monster did a great job with the replacement of my existing unit.
LEONARD
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOK
April 23, 2019
Had trouble with thermostat came out a couple times but now fixed
Doris
Expertise (4)
Service (5)
Solve Problems (5)
Verified PurchaseCOMFORT MONSTER was an A+ experience.
March 10, 2019
If you need HVAC replacement, do yourself a favor and call COMFORT MONSTER.
RICHARD
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseawesome customer service
March 05, 2019
professional as always
CHRISTY
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Job!
February 25, 2019
Comfort Monster did a great job efficiently replacing my HVAC system!
Kirsten
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCarrier HVAC installation
February 11, 2019
They were timely....courteous, professional and patient. They made sure i was comfortable using the equipment and control . They answered all my questions. They offered their phone number if i had any concerns.
Roland
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseA+ Service
January 28, 2019
Comfort Monster did an incredible job installing our new HVAC unit. Thank you for your professionalism and attention to detail.
William
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Mnoster
November 14, 2018
Comfort Monster measured up on a very challenging project. They took the time to do things right. No corner cutting.
WILL
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Experience
November 13, 2018
Super attention to communication detail. Installers took their time and did a great job. They answered questions, cleaned work area, arrived timely and were very considerate. Monster helped with our energy rebate and worked with us on getting the best unit for our space.
AL
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCarrier experience
October 14, 2018
Very good experience
WARSHA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFantastic Dealer and Installer
October 14, 2018
I cannot recommend Comfort Monster enough. Anyone in the Raleigh\-Durham area should o my use Comfort Monster for all of their heating and air needs. I know I will!
CHRIS
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAwesome experience!
August 22, 2018
From start to finish it everything was handled well. Thank you for cooling my family!!
Lateach
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood experience , highly recommend
August 19, 2018
This company as a whole gives excellent customer service.
LINDA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Service
August 08, 2018
All of the staff is friendly and knowledgeable. I am very satisfied with the service.
YOLANDA
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseA/C and Furnace install
July 27, 2018
Very professional. Put down plastic over carpet before bringing in equipment. Cleaned up work areas once completed. Would recommend.
Steve
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplaced HVAC
June 28, 2018
Excellent job
DON
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReview of Carrier 2.5 ton 25HBCS Heat Pump FV4 Variable Speed Fan Coil and Cor Thermostat
June 26, 2018
There were issues with the installation of the COR thermostat, but they were resolved. Overall the service was very good. We like the Carrier product and it's operation, especially the quiet variable fan settings.
JACKIE
Expertise (4)
Service (4)
Solve Problems (5)
Verified PurchaseSuper service
June 25, 2018
Comfort Monster was the only company that offered window units while we waited the long lead\-time for our complete system to be installed. Best price and service.
JERRY
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat service
June 23, 2018
Great service, free quote and quick installation, would recommend
VANESSA
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster
June 20, 2018
Very happy with the install
TODD
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasehvac replacement
May 23, 2018
professionally install the system and modify the duct
EDWARD WEIYAN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Carrier HVAC system
May 11, 2018
We love our new Carrier HVAC system so far, it was installed perfectly and is so much quieter and more efficient than our previous old system. Comfort Monster, in Raleigh, was a great installer to deal with and we'll continue to use them for maintenance on our system. Thanks!
DAN and COLLEEN
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseA title of WHAT? I am confused as ti what you are asking for.
May 05, 2018
What am I describing?
LE VON and SHIRLEY
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat! Very Pleased.
August 18, 2017
Very good job by the full staff at Comfort Monster! They have done several A/C's for me this summer and all have been handled very Professionally.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent recommendation and installation for multiple Infinity systems
July 14, 2017
G\&M/Comfort Monster did an excellent job all the way from quoting through to getting everything running and cleaning up. I was in the unfortunate situation of finding that my new home needed all new HVAC systems, and Comfort Monster was there to help me choose the right equipment for my home. They made sure that they at least got the upstairs system running super fast so our bedrooms would be cool enough to move in, and then they got everything downstairs done after that. I was most impressed by how carefully they were doing all the work \-\- I could see that every duct was getting properly made and sealed. These guys really take pride in the work they do, and even though I can't see every part myself, I can tell from the way they were working that they were doing it right. That made it worth every penny. I would highly recommend Comfort Monster to any of my friends and family, and to anyone else.
Joanna
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood Company
May 01, 2017
This company did a great job. On time, professional and very hard working. Had one mishap with the unit but the company addressed it immediately. Definitely would recommend this company.
Ryan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseComfort Monster (formerly G&M Service) is terrific
January 06, 2017
We've worked with the folks at Comfort Monster (formerly G\&M Service) for at least five years now and are very, very satisfied with their work and their service. Always responsive, courteous and professional, they know what they are doing and help solve problems quickly, efficiently and cost\-effectively. We use them at both our primary residence and a condo we rent. Can't recommend these folks highly enough.
Roger
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHeat pump diagnosis and installation
January 06, 2017
Install heat pump and air handler
Gene
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent experience
August 17, 2016
Had a great experience with G\&M/Monster, with both the install of the HVAC system as well as the tutorial on the new thermostat by the service tech.
Matt
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Heat Pump, Great Install
August 11, 2016
I got the Infinity 25VNA8036 unit with staged compressor and Infinity variable speed fan along with the FE4 variable speed indoor fan coil. The outdoor unit is unbelievably quite and efficient and when used with the variable speed indoor unit and touch screen Infinity controller this system is outstanding. G\&M Service did a great job of putting in new ductwork to prep my 2nd and 3rd level for future zoning and installing the new system.
Brian
Expertise (5)
Service (5)
Solve Problems (5)