Air Conditioner Repair & Service

excellent service and follow-ups

on time and professional

Good Job

Good work

Very high recomenndation! Arrived right on time, very professional, hard workers and friendly. I couldn't ask for a better company to work with.

Install went smoothly. No issues

The sales person was very helpful and not pushy and stayed on top of everything during and after the installation.

From Sale to Install, Comfort Monster was helpful, informative, and professional with their interactions. They were great to work with!

Excellent install and service

Very pleased. Great service.

It was a great experience from the beginning to the end!! Great company would recommend.

Great works.

Everything went smoothly and we were grateful for the fast installation. The transition at the end where we had applied for the financing program through the website and then something didn't connect on the office side and the installation technician was put into the position of not leaving until they had been paid, despite the error having been on the part of the office staff, was unnecessary. The reasoning was the holidays, but it was concerning how the burden was placed on the installation technician to resolve the incomplete connection of the approved account to the installation charge on the office side. The communication for this portion of the transaction was lacking. The rest was awesome.

They understand the technology and the physics behind it (air flow, humidity, static pressure, etc). For me that meant the right product was installed in my home and it was done correctly. I'm very happy with the end result.

Courteous and helpful

Comfort Monster did a great job assessing my replacement system and did a great job with the installation.

Tracey and Jordan are absolutely phenomenal. They addressed an issue within a couple hours and made sure I fully understood how they corrected the problem and what I should expect. Because of these two I am happy with my installation.

Great company. Professional and friendly. Good competitive pricing as well. Definitely recommend.

I have been with comfort monster for about three years and for the first time buying a new HVAC for my home. The buying experience, the solutions created that fit my home was above board. The excellence Comfort monster provided me ensured and demonstrated that I made the right choice and will continue as long as I have my home and if there are any friends or other customers that need a reference I will be the first to stand in line to provide my review and experience. Thank you comfort monster for you excellence.

Very professional job, well done

Great service

Did a great job and we're always very responsive.

From the salesman to the installers Comfort Monster's team was professional and friendly and reasonably priced.

Excellent service!

Highly recommend, great price and warranty

Very pleased with the entire experience with Comfort Monster.

Knowledgeable, dependable, pretty much cleaned up after the work day. The unit is running smoothly

Excellent experience

The whole process was reliable and organized.

installation went smoothly

installation went smoothly

I can count on them to provide good service

Speedy service , promptly addressing problems, which led to system replacement with a new Carrier heat pump.

Highly recommend!

They were highly recommended and lived up to my expectations.

Comfort Monster quickly and efficiently installed a new Carrier HVAC system to replace my 21\-year\-old unit. I'm happy with it and the upstairs unit they installed for me last year.

The team at Comfort Monster in Raleigh, NC, did an excellent job installing a Carrier 90% furnace system in my home. From the sales team to the installation team, technical knowledge and experience surpassed the other four companies I'd received quotes from. Tracey was my sales lead, and Jeff was my installation lead. Excellent.

Our A/C unit broke down on hottest day of the year, Comfort Monsters came next day with temporary window units to hold us over until new unit could be installed.

Neighbor recommended them to me. Top notch service!

Really good service from start to finish

Installation crew did a great job

We recently had a complete HVAC system installed by Comfort Monster. The installation was difficult because in order to meet code the furnace in our crawl space needed to be moved from the left side of the crawl space all the way to the far right side. This required a lot of new ductwork installation and working in a confined space. We could not be more pleased with the work that Comfort Monster did for us. They were on time, worked hard and efficiently, answered all our questions and left only after everything was working perfectly. When they left everything was done very neatly.

great service

Great job

These guys were beyond professional and courteous. It's such a pleasure dealing with people who know what they're doing

The installation team of Comfort Monster were absolutely first class. They were receptive to our concerns and accommodated our wishes to the best possible extent. Special mentioning is deserved by Jon Jordan, the owner of the local Comfort Monster affiliate. Extremely customer oriented and so patient. A pleasure to work with.

Great service. Installation and inspections were all performed professionally.

Excellent Service and Quality installation

We are very happy with ComfortMonster. The service is excellent and the people delightful to work with. Highly recommend.

Have been using this company for service and replacement of my hvac equipment for many years. Good service provider with respected product lines. They have a record number of employees named Bryan.... provider

My wife and I had a great experience with Comfort Monster. The installers were professional and completed their work on time. They were a diverse group of professionals who were excellent representatives of their employer. Further, they were all vaccinated against COVID\-19. Had they not been we would not have allowed them on our property.

We have purchased 2 systems and had great experiences both times. Highly recommended!

Comfort Monster was professional, thorough and saved us thousands of dollars. They now have another loyal customer!

No issues two weeks in.

Very open and easy communication. Clear explanation of the HVAC system and best fit for our project. Highly recommend.

In addition to replacing our furnace and AC system, Comfort Monster re\-did the ventilation system so that airflow is improved, more evenly balanced between rooms. Jordy, especially, really seems to understand the science of creating an efficient, well\-working HVAC system. We are very pleased and will recommend Comfort Monster to friends.

Very pleased with my Comfort Monster purchase. Had to ask a few times to include installation details on the contract, but once done; the rest of the purchase and installation went very smoothly. Too early to know how service and support will go, but can recommend Comfort Monster based on sale, purchase and installation work to date

Comfort Monster has only experienced technicians who are wonderful in all activities.

The men at Comfort Monster did a great job. Jordy came to the house to give me a quote and was very nice and professional. The team led by Kevin did a good job installing the new AC unit outside and furnace in my attic. He arrived on time and completed the installation job in less than a day. Excellent service!

After conducting an extensive search for a local company to install a new system, we decided to have Comfort Monster Heating \& Air do all necessary work. To date we feel we could not have made a better choice. From the beginning their level of customer service set them apart and while it was expensive, we consider it an investment to the comfort and value of our home. While this review pertains only to our initial installation I have no doubt their level of service and commitment to quality will continue into the life of our new unit. Thank you

Comfort Monster Technicians were knowledgeable, friendly \& efficient. They left the work areas inside \& out as neat \& clean as they were before they arrived. Very happy with their work

The installers were courteous, efficient and informative.

The entire process from problem determination to installation of a new system went well. I trusted them and they were very reasonably priced. The installation team was very good and helpful setting up the new thermostat including the app on our phone.

Initial installation of my units was great. However, the install techs told me technician would come over and check everything out in 10 \- 14 days. This never happened! Also purchased a maintenance contract on my older units at the time of this install, and they never made effort to contact me to check systems at the start of summer and winter seasons. Therefore, I have mixed feelings about Comfort Monster. The techs seem very good, but they seem to lack administration / scheduling / follow\-up in the office.

Excellent customer service

From my initial contact for the system estimate to the installation of my new HVAC, I was very pleased with the professional service of the Comfort Monster team.

any issues were resolved with the urgency needed

System just installed, so no problems or service issues yet. Followed up with inspection and scheduling for permit. Company sends text with tracking info and photo of techs prior to arrival. Excellent so far!

We appreciate Comfort Monster's superb performance and service for 20 years of doing business at each one of our properties and primary residences. The call center, service techs and office personnel are always available and quick to return calls and emails to answer questions etc. Our tenants also appreciate their professionalism when servicing the systems both inside and outside the properties. We trust them implicitly for secure care and concern especially during sensitive Covid\-19 protocols. "Highly recommend" doesn't due them justice in the accolade department. Thank you Comfort Monster TEAM! Ya'll Rock and deserve bonuses this Thanksgiving Season. YOU are essential workers.

Very knowledgeable

Knowledgeable and professional.

On time and done without a hitch.

They were quick, professional and left everything in a clean and orderly manner.

Comfort Monster was extremely thorough from the diagnostic service call to the installation and inspection. They were fast and efficient and able to answer all questions. I would definitely recommend them for all HVAC needs. My new Carrier system is fantastic.

The first time they came, they left a mess \- ant the new HVAC wasnt working! They did come out and clean up and get the thing running. At the pre\-inspection visit, they added refrigerant to the unit and now it gurgles occasionally. They have been nice in responding to the issues and are coming to hopefully fix the gurgling issue tomorrow.

Very professional

On time, professional, knowledgeable and accurate in all aspects of the job both labor and materials coupled with great customer experience.

New AC unit is great!

The installation went without any problem as well as the testing of the installation.

Brandon and Brandon were here all day installing our attic system. Everything went smoothly and with very little impact to our normal routine even though they were working inside.

They were prompt and quick. The work came out clean and is working great.

Have had a perfect experience with Comfort Monster.

Gives a 100% in service.

Best HVAC installment

My experience with Comfort Master was first rate. From the customer service personnel on the phone to the installation technicians at my home I received excellent service.

Comfort Monster did a great job! Professional, courteous installers and project estimator

Good work

Excellent experience. I will definitely use this company the next time I need a new air conditioner and for service. They were very prompt and neat. They share with you via text the expected time of arrival. My technicians Brandon and Devin very very accommodating. I had a lot of other work going on and they worked around them. We had a slight issue after they left with the unit that was right next to the unit they worked on. It was a very tight space and they quickly got Derrick out to take care of it. He was as pleasant to deal with as the other two. Also all the people I dealt with on the phone were excellent.

We had a great experience and would recommend to others. We appreciated the text reminders and photos of the techs before they arrived.

I originally called on a Saturday for a system that was down and they came out within hours to fix the problem. When the problem was not ultimately solved they sent the owner out first thing in the morning who determined I needed a new system. They were able to install it within 48 hours. They had stellar communication throughout this experience including sending pictures of the installation technicians and made the process as smooth as possible.

I have dealt with this company for several years. Outside of a couple minor issues, the company has provided excellent service to our home.

Great job

I needed someone quickly and Comfort Monster was there! From the beginning the technician explained everything well, tried an easier fix first, then replaced the unit when all else failed. Fair on price and SUPER easy to work with on scheduling. This company uses technology (especially texting) to their advantage.

I would like to thank Comfort Monster for installing my new AC system today. I started earlier this week with Brian. He came over and quickly helped me make the correct decision for me and got me started in the process. Within 1 day, I was on the schedule (Thanks Joanna) and today had my ac system changed out by Brandon and Wayne. The whole crew are A Class! Super knowledgeable, hard working and very friendly. I could not be happier and very thankful and grateful for the support and services! THANK YOU Brian Brandon, Wayne and Comfort Monster.... I am really comfortable!!!!

Jon's team did a great job we are very pleased.

Well trained staff. Professional, efficient, personable. Will continue to use them.

Our old unit died. We called on a Saturday and they came a short time later. We were told we needed a new system and why. They were able to install the new unit Monday.

Jeffrey estimated the job and everything went perfectly on schedule. It was the hottest day of the year so far on July 3, and I was not looking forward to the oppressive afternoon heat while they were doing the install. Amazingly, it never got hot in the house as Wayne and Brandon had the upstairs unit running by 10am \- and the downstairs just after noon. Very clean install and all of them were a pleasure to work with. I've already recommended them to a friend.

Fast, knowledgeable, prompt. Went beyond the call and duty!

They did what they said they were going to do at affordable pricing, Great experience.

Excellent customer service.

On day of installation the technician arrived 15min early to get started as the unit was in the attic. Once done, the new unit arrived, and both technicians put down carpet protection, carried the unit upstairs, carried the motor where it needed to go. Both technicians installed and tested the unit, were done in a few hours ( total time was \~5 hours). Very nice people, knowledgeable, explained questions I had. Great service

Thanks for the great service!

Loved working with Comfort Monster! The guys were very knowledgeable and the installation went smoothly!! Great prices for quality service!!

Well my installer started at 5pm so we would not be so hot while he was installing our unit. He was doing a fine job until he notice my floor was rotten and that put a quick stop to everything. My installer Jimmy went above and beyond and replaced my floor and continued to complete my job. I cant say I was not mad bc I was but not at Jimmy I was mad about my floor. Anyway he completed the job at about 1am. Poor gentleman stayed all night till my kids and I had a replaced floor and cold air. He also put in alittle door to get to the airhandler that was sealed tight bc I'm scared to death of bugs. I have to say it was a lot of work for the installer but he went above and beyond and did not give up until I was happy.

cost estimate was same as final bill...great!!

From Start to Finish, an truly exceptional experience in replacing our old HVAC Systems with two new Carrier Systems to include Wireless Thermostats. While not inexpensive, pricing was very competitive. Several Rebates and Special Offers were included in the Proposal, which offered us a range of 6 different systems/prices from which to choose. Jimmy and Devon did an outstanding job in removing the old systems and installing the new ones, taking the time to fully answer any and all questions we had as the installation proceeded. Excellent follow up by Debbie insured that all Rebates were processed in a timely manner. We have been customers of Comfort Monster (formerly G\&M) since 1990 when they installed the HVAC systems in the original home we built in Cary. They continued to Service those systems and kept them running much longer than anticipated. When they finally did need replacement, the experience was truly exceptional as it was in this latest replacement at our new residence. We have been very pleased with our relationship with Comfort Monster (formerly G\&M) and recommend them highly both for ongoing maintenance and installation/replacement of HVAC systems!

From Start to Finish, an truly exceptional experience in replacing our old HVAC Systems with two new Carrier Systems to include Wireless Thermostats. While not inexpensive, pricing was very competitive. Several Rebates and Special Offers were included in the Proposal, which offered us a range of 6 different systems/prices from which to choose. Jimmy and Devon did an outstanding job in removing the old systems and installing the new ones, taking the time to fully answer any and all questions we had as the installation proceeded. Excellent follow up by Debbie insured that all Rebates were processed in a timely manner. We have been customers of Comfort Monster (formerly G\&M) since 1990 when they installed the HVAC systems in the original home we built in Cary. They continued to Service those systems and kept them running much longer than anticipated. When they finally did need replacement, the experience was truly exceptional as it was in this latest replacement at our new residence. We have been very pleased with our relationship with Comfort Monster (formerly G\&M) and recommend them highly both for ongoing maintenance and installation/replacement of HVAC systems!

Technicians were qualified and strengthening

They were professional and personable.

Expert installers. Professional and friendly. Answered all of my questions. Good communication between Comfort Monster personnel and myself.

The installers worked as a team and removed the old and installed the new unit quickly and did a quality job. The thermostat that came with the unit was faulty and had to be replaced. This was coordinated well to get it installed. I could have used a better briefing on the function of the new thermostat.

We had a great experience. They communicated pretty well, priced the unit at a reasonable rate. installed the A/C unit on time. The technicians were experienced, and very kind.

Great experience

Comfort Monster did a great job with the replacement of my existing unit.

Had trouble with thermostat came out a couple times but now fixed

If you need HVAC replacement, do yourself a favor and call COMFORT MONSTER.

professional as always

Comfort Monster did a great job efficiently replacing my HVAC system!

They were timely....courteous, professional and patient. They made sure i was comfortable using the equipment and control . They answered all my questions. They offered their phone number if i had any concerns.

Comfort Monster did an incredible job installing our new HVAC unit. Thank you for your professionalism and attention to detail.

Comfort Monster measured up on a very challenging project. They took the time to do things right. No corner cutting.

Super attention to communication detail. Installers took their time and did a great job. They answered questions, cleaned work area, arrived timely and were very considerate. Monster helped with our energy rebate and worked with us on getting the best unit for our space.

Very good experience

I cannot recommend Comfort Monster enough. Anyone in the Raleigh\-Durham area should o my use Comfort Monster for all of their heating and air needs. I know I will!

From start to finish it everything was handled well. Thank you for cooling my family!!

This company as a whole gives excellent customer service.

All of the staff is friendly and knowledgeable. I am very satisfied with the service.

Very professional. Put down plastic over carpet before bringing in equipment. Cleaned up work areas once completed. Would recommend.

Excellent job

There were issues with the installation of the COR thermostat, but they were resolved. Overall the service was very good. We like the Carrier product and it's operation, especially the quiet variable fan settings.

Comfort Monster was the only company that offered window units while we waited the long lead\-time for our complete system to be installed. Best price and service.

Great service, free quote and quick installation, would recommend

Very happy with the install

professionally install the system and modify the duct

We love our new Carrier HVAC system so far, it was installed perfectly and is so much quieter and more efficient than our previous old system. Comfort Monster, in Raleigh, was a great installer to deal with and we'll continue to use them for maintenance on our system. Thanks!

What am I describing?

Very good job by the full staff at Comfort Monster! They have done several A/C's for me this summer and all have been handled very Professionally.

G\&M/Comfort Monster did an excellent job all the way from quoting through to getting everything running and cleaning up. I was in the unfortunate situation of finding that my new home needed all new HVAC systems, and Comfort Monster was there to help me choose the right equipment for my home. They made sure that they at least got the upstairs system running super fast so our bedrooms would be cool enough to move in, and then they got everything downstairs done after that. I was most impressed by how carefully they were doing all the work \-\- I could see that every duct was getting properly made and sealed. These guys really take pride in the work they do, and even though I can't see every part myself, I can tell from the way they were working that they were doing it right. That made it worth every penny. I would highly recommend Comfort Monster to any of my friends and family, and to anyone else.

This company did a great job. On time, professional and very hard working. Had one mishap with the unit but the company addressed it immediately. Definitely would recommend this company.

We've worked with the folks at Comfort Monster (formerly G\&M Service) for at least five years now and are very, very satisfied with their work and their service. Always responsive, courteous and professional, they know what they are doing and help solve problems quickly, efficiently and cost\-effectively. We use them at both our primary residence and a condo we rent. Can't recommend these folks highly enough.

Install heat pump and air handler

Had a great experience with G\&M/Monster, with both the install of the HVAC system as well as the tutorial on the new thermostat by the service tech.

I got the Infinity 25VNA8036 unit with staged compressor and Infinity variable speed fan along with the FE4 variable speed indoor fan coil. The outdoor unit is unbelievably quite and efficient and when used with the variable speed indoor unit and touch screen Infinity controller this system is outstanding. G\&M Service did a great job of putting in new ductwork to prep my 2nd and 3rd level for future zoning and installing the new system.