The Service Professor, Inc
HVAC Services in Grand Rapids
The Service Professor, Inc specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Grand Rapids and the surrounding areas, we deliver reliable, certified HVAC solutions to meet your home's needs. As your local Carrier Factory Authorized Dealer, your satisfaction is our number one priority. That's why we stand behind our work with a 100% satisfaction guarantee. Equipped with certified technicians, we strive to exceed your expectations, whether performing routine maintenance or installing a new Carrier heating and cooling system.
Experience and Certifications
Experience and Certifications
Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guarantee.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.
Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guarantee.NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.Indoor Air Quality Experts
Proper indoor air quality requires more than an air conditioner. As Carrier Indoor Air Quality Experts, we have completed coursework and passed a comprehensive test to deliver a cleaner, healthier home environment.
HVAC Repair and Services
AC Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
Heat Pump Repair
Count on us for dependable heat pump repair and service to keep your home comfortable year-round. Our experienced technicians troubleshoot issues, perform timely repairs, and ensure your system is operating at its highest efficiency.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
HVAC Installation Services
AC Installation
Enhance your home’s cooling and energy savings with our expert AC installation services. We install high-performance Carrier air conditioners and customize each system to match your home’s needs, helping ensure dependable comfort all summer long.
Furnace Installation
Stay warm and worry-free with our professional furnace installation services. We’ll guide you in selecting the best Carrier furnace for your home and complete the installation with expert care and precision.
Heat Pump Installation
Upgrade your home’s comfort and efficiency with our professional heat pump services. Our team installs top-quality Carrier heat pumps and tailors every system to fit your space, delivering reliable performance through every season.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
Trusted HVAC Professional in Grand Rapids
Verified PurchaseGreat experience!
November 19, 2025
Great service and follow-up!
Mark
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseWish I had been assigned a seasoned pro!
August 04, 2025
The installer I was assigned had almost no experience with Carrier mini splits. It took him a long time and many calls back to his managers in order to complete the installation. I have NO confidence in the installation. (He was, though, very friendly and respectful!)
Jeff
Expertise (1)
Solve Problems (1)
Service (3)
Verified PurchaseA fairly complicated job done well
March 25, 2025
Service Professor installed an air conditioner/heat pump, connected to our wood boiler-fed furnace. Most impressive, they were able to explain what they did and what we needed to know when we wanted to switch to or from wood heat to propane.
Jane
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseCarrier Furnace Installation.
March 12, 2025
The Service Professor was very professional and provided feedback and necessary information needed. I highly recommend this organization and their monthly plan for both the furnace and air conditioner.
Natalie
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseServices
February 14, 2025
They were very professional and explained everything.
Connie
Expertise (5)
Solve Problems (5)
Service (5)
Verified PurchaseFantastic job
March 25, 2024
They were great
Brian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseBend over "I got your Price"
February 24, 2024
way over price.
Dan
Expertise (5)
Service (5)
Verified PurchaseBrilliant
February 16, 2024
100% service
Sarah
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFriendly, organized, easy to work with.
February 15, 2024
I've hired Service Professor several times now and every time they are organized, easy to communicate with, and get the job done for a reasonable price. In this case (our furnace broke in February), we were in urgent need of assistance and they took care of us promptly.
Alex
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseMy dealer is fine. The equipment they are installing is questionable.
February 14, 2024
Carrier is the problem.
Brenda
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Job Service Professor!
February 05, 2024
Service Professor did a great job installing my new HVAC system and I would definitely go with them again.
Michael
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseEmergency Furnace Replacement
January 16, 2024
The crew was friendly and did a great job. Everything was cleaned up, looked like no one was ever there. I'd recommend them.
Tom
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCold not Cold Any Longer
January 10, 2024
They were all very polite. Answered all my questions and cleaned up after themselves. It was a good experience
Jackie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePropane Furnace Installation
January 08, 2024
They got it done and up to code.
Sean
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHVAC Complete Install
December 27, 2023
Service Professor's team did a fantastic job on the install and were very knowledgeable. 4 out of 5 stars because I was supposed to get some money back and their office team never got back to me after I called a few times.
Ken
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
December 26, 2023
Our new air conditioning/heating unit is great. Our monthly bill is lower than it's ever been!
Ashley
Verified PurchaseFantastic service!
December 21, 2023
Service Pro was exceptional from start to finish. We will only deal with this company in the future!
Tom
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Furnace Experience
December 16, 2023
Very efficient and communicative
Diane
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew HVAC
December 16, 2023
Installers did not clean up as well as they should have.
Gerald
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseProfessional
December 14, 2023
Very professional
Kathy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew furnace and air condition outstanding service.
December 09, 2023
Outstanding
Michael
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePrompt and thorough
November 22, 2023
Had a furnace emergency. They were quick to set up an appointment and get things up and running again.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOut don't know a good title
November 15, 2023
Service and expertise obvious. Just wish it was my home and not a rental.
Lloyd
Expertise (5)
Service (5)
Verified PurchaseFurnace and air conditioner installation
November 15, 2023
Excellent experience from purchase through installation.
Lynda
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat
November 12, 2023
Everything was great
Pat
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePrompt and efficient
November 08, 2023
I had a team of 3 young gentlemen come to replace my furnace and air conditioner due to the fact that my furnace was "red tagged". It was a "special" if both were purchased and my AC was just as old. So, I got both. The salesman didn't explain exactly what changes in Carrier furnaces would be evident so I was surprised to see the footprint a bit bigger and the previous furnace. I was also to get the duct cleaning but was unaware that they would be cutting holes into my duct work to do so and refused their service. I felt there were enough vents and the furnace was totally removed at one point so why cut holes! The installers did a good job with minimal clean up on my part. The main gentleman who installed the furnace was quite young but very experienced and had an older gentleman stop in to review the work before finishing. They also arranged to have the inspector come and certify the installation the next day.
Virginia
Expertise (4)
Service (5)
Solve Problems (5)
Verified PurchaseDamber
November 03, 2023
Furnace is leaking and came to fix after new installation and still leaks was going to charge to fix when the installation obviously was done correctly. Supposedly fixed yet still leaking. I also told them numerous times to contact my spouse due to me working out of town and her being a stay at home mom yet still contacted me numerous times .
Noah
Expertise (4)
Service (3)
Solve Problems (3)
Verified PurchaseBad installation.
October 27, 2023
Installers did not seem to know what they were doing and just wanted to leave quickly without finishing their work. Had to call them back twice to get the furnace working properly.
Jim
Expertise (1)
Solve Problems (1)
Verified PurchaseGreat Service, fast and professional
October 19, 2023
Nice and effecient
Kilolo
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePretty happy.
October 18, 2023
Everything seems fine but the installers didn't clean up after themselves as well as they should have.
Gerald
Expertise (5)
Service (4)
Solve Problems (4)
Verified PurchaseAnother Great Job
October 14, 2023
Jordan and Michael at Service Professor are first class! Great job! A+++++++
Alex
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFast and friendly
October 06, 2023
So happy to not have fuel oil any more!!
Taylor
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFurnace
October 05, 2023
Excellent unit.
Jack
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHeat and Air Install
September 30, 2023
Very knowledgeable and efficient
Ron
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNo more smell
September 30, 2023
Very fast
Scott
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseThank you Service Professor.
September 27, 2023
Service Professor did a great job!
David
Expertise (5)
Service (5)
Verified PurchaseQuick, Accurate, and Curteous
September 23, 2023
The guys at Service Professor were amazing at installing my new a/c, furnace, and water heater. They explained things well, pricing was more than fair, and they made sure everything was updated and up to code. I am beyond happy with the service I recieved.
Emily
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding customer service.
September 21, 2023
Everyone was great to work with, and explained all options. The service was quick, and professional. Josh, Michael, Landen, and Micah were awesome. Would highly recommend. Cost was reasonable for Furnace and AC, and parts and labor warranty was unmatched.
Ann
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseService Professor really did solve my cooling problem in a snap!
September 13, 2023
Excellent service and friendly workers. Would definitely recommend to others
Shannon
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseEfficient and Professional
August 31, 2023
The team who installed my AC and Furnace while I was at work was professional, kept my home clean, and made sure to answer every question I had before leaving.
Kelsey
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Service and Staff
August 23, 2023
We were very pleased with the service and staff during the full replacement of our HVC system. They were timely and professional with the installation and follow up to ensure all was okay. Well done.
Gary
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseRespectful and helpful
August 13, 2023
Always on time. Left the house cleaner than it started.
George
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasewell trained employees
June 20, 2023
very good install job and clean up
Al
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaserecommendation
June 07, 2023
very speedy installation, and installer very knowledgeable in this field
Gary
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAwesome
May 26, 2023
I would recommend this company.
Susan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseBrand new HVAC (propane heater & air conditioner)
May 04, 2023
They were on time and completed the work professionally and accurately. I had a million questions and they always answered them without making me feel stupid for asking nor annoyed that I asked. The product themselves were on the pricey side however I absolutely love them so far. I would definitely recommend the brand (Carrier) to others and I also would recommend The Service Professor to install it again they did a great job.
Chelsey
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood
May 03, 2023
Good
Bryan
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew A/C and Furnace
May 01, 2023
Service guys were very respectful and truthful. I had a chimney liner that was put in on the quote to be installed and when they arrived and saw the liner was to code they had formed me and didn't install the new one since it wasn't needed. Very honest guys.
Dustin
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseFurnace install
April 08, 2023
Install took less time than I thought it might.
James
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseGreat experience
February 07, 2023
I hope I don't need to, but I would use them again for any install
Trevor
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasegreat service
February 01, 2023
very detail oriented.
Jay
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHeat pump install
January 27, 2023
Great company to work with fast service. And answered any questions that I had. Fix a few problems that came up during installation that were not noticed prior.
Kevin
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGood installation , left outdoor mess
January 07, 2023
The team that installed the furnace and AC were efficient and showed expertise. Upon project completion, you couldn't even tell any work had been done in the basement, it was so clean. The project finished at night so we were unable to see the AC unit and area. In the morning we looked and they outdoor area where the team worked was a mess. There were packaging materials and scraps scattered around, and our landscaping in the area of the AC unit was totally ruined.
Syephanie
Expertise (5)
Service (3)
Solve Problems (5)
Verified PurchaseNew furnace and A/C
January 04, 2023
Always excellent customer service.
Timothy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Service
December 27, 2022
I worked with Mark Hibbert to have a new furnace installed at my mother's house and he did everything he could to help me get the unit installed fast. He also provided a detailed outline of the services that come with using Service Professor which are great perks.
Geraldine
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFantastic Service
December 16, 2022
While hoping to get another year or two out of an aging furnace, it inevitably died during a peak heating season. Service Professor handled everything promptly and communicated well throughout the process. They provided complimentary space heaters to help bridge the gap before they could replace the equipment. They did have to push back installation one day later due to issues out of their control, but when they showed up the following day, a total of approximately 7 technicians over the course of the day removed the existing furnace and AC units, installed new units, replaced line sets, installed new electrical service to meet code, etc. All technicians were professional, courteous, and great to work with.
Rob
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseFurnace install
December 15, 2022
The furnace was installed Friday and Saturday morning I had no heat. So I called and they sent someone out within 3 hours. It was cold that day but the guy knew what he was doing and fixed it right away. The installers apparently didn't tighten a bolt and it set off the safety feature, which automatically shut the furnace down.
Diane
Expertise (5)
Service (5)
Solve Problems (4)
Verified PurchaseExcellent service and professional employees
October 24, 2022
Everyone we have dealt with in this company has been pleasant and friendly and eager to help. Our furnace died and I couldn't find anyone to come out that day, until I called Service Professor. They came out within hours, diagnosed the problem and gave us options. We chose to have a new system put in, both furnace and AC. The installation team worked quickly and cleaned up after themselves. I would recommend them to anyone who needs their service.
Victoria
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Installation and Service
October 16, 2022
Installers were on time and went about their business professionally. New furnace is working great!
Brent
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseKnowledgeable and professional service
September 27, 2022
Installation was great.
Debra
Expertise (5)
Service (4)
Verified PurchaseReview of furnace/air conditioner
August 30, 2022
Service Professor did an excellent job of installing and cleaning up after installation. I would highly recommend them to anyone who needs a furnace or air conditioner….A+++
Douglas
Expertise (5)
Service (5)
Verified PurchaseProfessional & courteous
August 19, 2022
All personnel were courteous, knowledgeable, and took time to explain things from service to initiating the purchase of a new system.
Pearl
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasepricey and professional
August 09, 2022
The crew who installed my system was very efficient and mannerly
Janet
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseCarrier
August 02, 2022
Very happy with the work they did.
Jackie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseWent above and beyond!
July 11, 2022
Very knowledgeable, prompt service and provided an excellent installation of both air conditioner and furnace.
Guy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseReplace Heating & Air equipment
June 02, 2022
Very professional technicians. excellent installation and explanation of operational review of the system
Brad
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseBest in class!
June 02, 2022
I hope all your installers are as great as Service Professor!
Robert
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery professional
May 31, 2022
Thank you Service professor for the professional and quick new install of our a/c and furnace. Your team of experts got the job done in a snap!
Jerry
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseInstall
April 23, 2022
Very Prompt and Professional
Rich
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent work
April 19, 2022
Great work and fast installation. Made sure all of my questions were answered.
Dustin
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat service
April 01, 2022
Great service
Doavon
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseMy air and furnace
March 28, 2022
They had trouble with the humidifier due to the size of my space but they came up with a solution. Great company. Nice people.
Connie
Solve Problems (5)
Verified Purchasegreat job
March 11, 2022
Totally happy with service and product
Leslie
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Work Great Company
February 20, 2022
Went great with a great product
Chris
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseService Professor
February 07, 2022
Service Professor did everything in a timely and professional manner.
Buckley
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseexcellent service
February 01, 2022
Professional staff, hard working, kept me informed, cleaned up very well. highly recommend.
Marilyn
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseover priced
January 31, 2022
First, I believe we were over\-charged by 25\-30%. Second, after the installation we noticed it didn't feel as warm as the thermostat was indicating and it wasn't holding where it was set, so we called the next day. A tech came out and looked at it \- he went over how to use the wifi thermostat with us (which the first tech hadn't done), but didn't change anything. Today we noticed that the a/c was running (in January, in Michigan!) and the lines to the a/c unit outside were frozen, so we called again. Turns out, the original tech miss\-wired the thermostat, so the heat and a/c were both running at the same time! Hence, it not feeling warm or maintaining the temperature. I'm not looking forward to our energy bill! Hopefully this will fix the issue and we won't need to call again.
Tammy
Expertise (2)
Service (2)
Solve Problems (4)
Verified Purchasethe guys were fantastic!!!
January 03, 2022
I wish they had 24hr service
Julie
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseKnowledgeable and friendly service
January 03, 2022
Would highly recommend. Very knowledgeable, friendly and quick service.
James
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseNew furnace - AC installation
January 03, 2022
Install performed as expected \- no surprises. Did not appreciate the hard sales of water heater purchase / install when asked.
Kirk
Expertise (5)
Service (4)
Solve Problems (5)
Verified PurchaseVery professional
December 30, 2021
Good service and professional
Tom
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat!
December 29, 2021
Great service, good price!
Pamela
Expertise (4)
Service (4)
Solve Problems (4)
Verified Purchasevery pleased
October 25, 2021
Saves you money and is very efficient at regulating temp.
Brian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat
September 24, 2021
Did the swap in less than 6 hours
Jon
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseknowledgeable, professional. courtesy
September 23, 2021
my experience from start to finish was very good.
Allen
Expertise (5)
Service (5)
Solve Problems (2)
Verified PurchaseMy experience
September 07, 2021
They were polite and very knowable
Rick
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAc and heat
September 07, 2021
Needed a new furnace and ac and the price and service was right
Timothy
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseWonderful Company
September 02, 2021
Wonderful Company!
Pamela
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
September 02, 2021
Excellent
Terri
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Satisfied with Service, Sales, Install Technicians. Well rounded great experience.
August 23, 2021
Prompt response, expert and professional technicians.
Ronald
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery good job.
August 17, 2021
Very good job.
Tom
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchasePros
July 30, 2021
Great team!
Julie
Expertise (5)
Service (5)
Solve Problems (1)
Verified PurchaseCentral Air Unit
July 17, 2021
Love Nice Friendly Services
Wayne
Expertise (4)
Service (4)
Solve Problems (4)
Verified Purchasehelpful
April 23, 2021
very efficient and helpful.
Diane
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent
April 23, 2021
Kept us informed every step of the way, follow up was very good also.
John
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Company
April 11, 2021
I had never used Service Professor before but they were wonderful. I will definitely use them again and recommend them to family and friends.
Teresa
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVICTOR HOOVER
March 15, 2021
EXCELLENT
Victor
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery Good.
March 15, 2021
Was happy to do this review.
Ron
Expertise (2)
Service (3)
Solve Problems (4)
Verified PurchaseGREAT SERVICE/EXPERT INSTALLATION
March 12, 2021
VERY SATISFIED!
Bill
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseService Professor Install
March 02, 2021
Great experience!
Stuart
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseKnowledgeable and experienced
February 26, 2021
Very nice service . Pleased with new system.
Paula
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent Service
December 06, 2020
They did an excellent job on installing and removing the old equipment
Randall
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Furnace
November 26, 2020
Very happy with Furnace
Mark
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseStill not complete
October 23, 2020
After a month installation still not complete. Doing great work just not very organized getting proper installers to house all together to get job done.
Matthew
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseNew Furnace/ central air and hot water heater install
October 14, 2020
They were very thorough and knowledgeable. We we very happy with their work and their professionalism.
Jack
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseSeamless Process
October 05, 2020
Very thorough and ensured that the job was completed to my full satisfaction. Educated me on all the systems from the very start, and ensured I had full knowledge of how the system is controlled.
AJ
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Experience
August 20, 2020
Very courteous, professional, knowledgeable
Jeff
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery good experience
August 19, 2020
Professional polite.answered my questions
Barbra
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseTimely emergency service! .
August 07, 2020
We had what was identified as a defective part that caused furnace to shut off. Called customer service. Repairman responded and came out and fixed it even though it was 9:00 pm. Great attitude even though he had put in 14 hour day.
Bea
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAlways good to me!
July 13, 2020
This company has always been forthright in all manner of services to me. I appreciate their knowledge, skills, and help!
Jennifer
Verified PurchaseExcellent service
June 24, 2020
Very professional service. Got the job done in a day. Very happy with the overall experience!
Ben
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseIn good hands
June 15, 2020
Service Professor does a great job. Their friendly, professional and knowledgeable staff is top notch.
Joseph
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePrompt, professional and friendly
June 15, 2020
Service Professor provided prompt service when our old AC failed. I called on a Friday to report my AC failure, a installation coordinator was out on the following Monday to give us a price on replacement and installation was scheduled for the next day. I called another company to get a comparison bid. Two weeks later, they haven't called back. Service Professor is professional, polite, competent and communicates options thoroughly.
Cindy
Expertise (2)
Service (5)
Solve Problems (5)
Verified Purchasequick, clean and friendly
June 13, 2020
They removed our old equipment, installed the new and did not leave a mess behind. Interacted with us and our dog and made us very comfortable. Made the effort to work around our dog being loose so he wouldn't have to be in his Kennel all day.
Steve
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseOutstanding
June 12, 2020
Outstanding service
Rolf
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHappy
June 10, 2020
Happy
Jon
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat
March 04, 2020
Great
Teera
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchaseprompt service
February 18, 2020
knowledgeable technicians
Kirt
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGreat Job
February 18, 2020
Installers were friendly andefficient
Steve
Verified PurchaseFrom Sales Call To Install All Promises Kept!
January 03, 2020
Their salesperson Wendell Wilson was at my home within a few hours of calling for a quote. Easy to tell he knew a lot about his products and service crew as we went through our home and he explained what would be needed and how it would be done. One comment he made early on " I'm not here to try to up\-sell you on things you really don't need", convinced me that this was the right company for us. He went on to explain paybacks on certain upgrades and add on's and we opted on some but not on the too long term ones. I am convinced we have the right equipment, capacity and backup to keep our house cool in the summer seasons to come.
Howard
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseJust in time
December 19, 2019
Service was very quick havnt had any issues yet
Charlene
Verified PurchaseProfessional, Polite, On time!
December 05, 2019
The team did a great job. Despite the weather they arrived when expected, did the furnace \& A/C install in the projected time frame and cleaned up.
Russell
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseExcellent service
October 14, 2019
Service Professor did an excellent job from start to finish. Took care of all our needs.
Jeff
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseAC/Furnace Install
October 08, 2019
On time, work was thorough.
Arlene
Expertise (4)
Service (4)
Solve Problems (4)
Verified PurchaseFast and efficient
September 01, 2019
The crew we're very nice and took great steps to care for the house.
Bruce
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseHappy
August 14, 2019
I amm very happy with the purchase of your product the instalation was great very knolagable installers thay did a great job would recomend to any one
Mark
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseDelightful
July 25, 2019
I've only used the A/C and my understanding there is a heating unit that I've not used yet, but look forward to it this year.
Marian
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery understanding
July 16, 2019
Great service people!
David
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseGREAT
July 13, 2019
They have been great to work with = very helpful and very attentive to all out questions and needs
Rick
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseVery professional and exceptional in every way
May 31, 2019
They could not have been more professional and helpful at explaining everything!
Faith
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchasePleasant
May 08, 2019
Did an exceptional job.
Justin
Expertise (5)
Service (4)
Solve Problems (5)
Verified Purchasequality
May 08, 2019
very pleased with the professionalism and politeness of the employees and the installation process.
Shelley
Expertise (5)
Service (5)
Solve Problems (5)
Verified Purchasefast efficient service
April 24, 2019
fast knowledgeable and friendly
TOM
Expertise (5)
Service (5)
Solve Problems (5)
Verified PurchaseA+
February 10, 2019
Truly one of the best experiences I've ever had. Every individual involved in the process was outstanding. I would highly recommend to anyone.
Marcia
Expertise (5)
Service (5)
Solve Problems (5)