Frequently Asked Questions
Registration
1. How do I register for training?
2. Whose email address should I use to register?
3. What are "Registration Types"?
4. How many openings are there in each class?
5. How do I add myself to the waitlist?
6. What should I expect after registering?
7. How will I be updated on course details?
8. I would like to register more than one person at a time. How does this work?
9. When are courses confirmed?
10. What is the policy for transferring or canceling a registration?
11. What is the course cancellation policy?
12. Where do I find lodging and transportation information?
13. What are the prerequisite requirements?
Classroom Expectations
14. What is the dress code?
15. Can I video or audio record the class?
NextLevel Awards
16. What types of payment do you accept?
17. Are there any discounts available for classes?
18. How will the charge appear on my credit card statement?
19. How do I update my credit card and/or billing information?
20. How can I get a copy of my payment receipt?
Online Training
21. How do I get an enrollment key for online training?
22. My enrollment key isn't working. How do I get it to work?
23. Technical Support
24. Learning Management System
25. What if I forgot my username or password?
Answers
1. Customers: When you are ready to register, please log into www.transicoldtraining.carrier.com, select Register, and then the Register button for the class or to view the training video resources.
Instructions for logging into the Online Learning Management System (LMS) and an enrollment key, are provided in the confirmation email.
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2. The registration must be completed using the email address of the student.
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3. Select "Customer Technician" and use the code provided by your dealer or Carrier representative.
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4. Open enrollment courses have maximum registration limitations based on regulatory requirements. All registrations are taken based on a first registered, first served basis. When a session is full, you can add your email address to the waitlist (see #5).
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5. When a class is full, add yourself to the waitlist by selecting the Register button for the class and entering your email address. You will receive an automatic email if a spot becomes available allowing you 72 hours to register.
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6. When you submit a registration, you will be emailed a confirmation. Please make sure your email server does not place it in your junk or spam folders. We will be contacting you periodically after that with important information regarding training generally by email, so please check frequently!
Only the Primary Attendee in a group will receive email correspondences.
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7. Registrants must provide their own mobile phone number to ensure communication from the training department via the Remind App.
Only the Primary Attendee in a group will receive email correspondences.
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8. The group registration feature has been enabled as part of the software. This will allow one person to register a number of people, fill in their personal information, and then pay for that group with one transaction.
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9. Courses are confirmed 30 – 45 days in advance of the program start date.
All training courses are held based on enrollment. Although Carrier will do its best to hold all scheduled training courses, no warranty or guarantee of any kind is made regarding holding any training course.
If a class is cancelled by us, students will be given the option of receiving a refund or transferring to the next available date.
Carrier assumes no liability for cancellation of courses, regardless of the reason. Any ancillary costs related to the student taking a class (including but not limited to: Airfare, any travel costs, hotel, per-diem, mileage, lost employee wages or salary) are the responsibility of the student and/or the employer. If a class is cancelled, Carrier Transicold liability is limited to the amount of the registration fee ONLY.
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10. If you find you will be unable to attend the course, notify the Training Department [email protected] so that others may be given the opportunity to attend.
It will also be your responsibility to cancel any hotel reservations you have made, to prevent first-day charges. Please note that you are responsible for payment if you do not cancel and do not attend.
Participant cancellations and substitutions can be made at any time by logging into your registration page.
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11. Please notify the training department prior to the start of the class if you need to make a substitution or change a registration.
- 100% refund - Applied to cancellations or transfers to other programs received greater than 30 days prior to the class start date
- 80% refund - Applied to cancellations received between 14 and 30 days prior to the class start date
- 0% refund - Applied to cancellations received less than 14 days prior to the class start date.*
No Shows: If a student does not does not show up for class without having provided prior written notice of cancellation to the Technical Training department, the dealership will be charged the full amount of the class.*
*Under extenuating circumstances, such as a death in the family or serious illness, credit may be applied toward a future class or the registration transferred. These exceptions will be reviewed on a case-by-case basis.
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12. Rooms and meals are available at hotels, motels, and restaurants convenient to all classroom locations. See class registration page for specific transportation and parking instructions.
We recommend that you do not make travel reservations until you receive a course confirmation from the Training department approximately 30 days prior to scheduled course.
*Students are responsible for making their own arrangements, the cost of accommodations and meals, as well as transportation. Rooms are available on a first come, first serve basis.
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13. Students must complete prerequisite requirements, as stated in the course description, prior to the first day of class.
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14. Proper work attire is required on all class days including long pants, closed toed shoes, sleeved shirts. No open toed shoes, shorts, sleeveless shirts, or shirts with inappropriate or offensive wording or imaging is permitted.
Safety glasses will be provided for all attendees. The provided safety glasses do not fit over prescription glasses. If you are attending a class and wear prescription glasses, you must provide your own prescription safety glasses.
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15. The use of video, or audio, recording is strictly prohibited in the classroom.
All instructional material is copyrighted, therefore cannot be reproduced without written consent from Carrier Transicold.
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16. We accept MasterCard, Visa, Discover, Diners Club, American Express and MasterCard and Visa debit cards. We do not accept payment by Check or Purchase Order.
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17. A 5% discount will be applied towards multiple student registrations (2 or more). A 5% discount will be applied towards registrations received 60 days, or more, prior to the class start date.
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18. The charge on your credit card statement will be from "ACT-CarrierTransicold."
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19. Credit card and/or billing information can be made at any time by logging into your registration page.
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20. Receipts can be accessed at any time by logging into your registration page.
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21. Instructions for logging into the Online Learning Management System (LMS) and an enrollment key, will be provided at the end of the registration, and in confirmation email. See details for registering for a class.
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22. Enrollment keys are case sensitive. All letters, numbers and characters must be entered as they appear. Be sure that the correct course name is being selected before entering the enrollment key.
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23. For technical support or general training inquiries, email [email protected]. Please allow 48 hours for a response.
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24. Students will be directed to the Learning Management System (LMS) at the completion of their online registration.
It is required that each user must use their own email address to create a user profile within the LMS. Email addresses are required for student records to uniquely identify students for tracking purposes.
Free email accounts can be created through online providers, such as:
www.gmail.com
www.yahoo.com
www.hotmail.com
Internet Requirement Specifications:
The online LMS is supported by the latest internet browsers. Please perform a system check and contact your administrator if an upgrade is needed.
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25. If you're trying to log back into the Learning Management System and can't remember your password, select the Forgot Your Password link to reset it through your email address on file.
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