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Warranty

WHAT WOULD YOU LIKE TO DO?

When selecting a heating or cooling system for your home, you have an array of choices. We can help you with all your Warranty needs. Please click on one of the links below to find out more.

Activate your warranty and unlock your benefits.

Verify your warranty coverage with just the serial number.

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Consumer Choice Warranty
At Carrier, we know purchasing a new heating or cooling system is a big investment. Take ownership in helping protect your investment. Carrier is excited to offer you a Consumer Choice Warranty option. Most Carrier products come with the option to select the warranty of your choice. Upon timely registration, on eligible equipment select either a 10-year parts only limited warranty or a 5-year parts + 3-year labor limited warranty. Dealer participation required – to find a participating Consumer Choice dealer, please visit our dealer locator.
WHAT IS THE CONSUMER CHOICE WARRANTY?

The Consumer Choice Warranty offers two warranty options upon timely registration:

  • Ten-year parts-only limited warranty1
  • Five-year parts limited warranty plus a three-year labor warranty on eligible equipment1

Because you make the decision, this program gives you confidence that your comfort is covered in a way that makes sense for you.

HOW IT WORKS…

Once your system is installed, you have 90 days to register the equipment and choose the warranty option that gives you the most peace of mind – longer overall time period or added labor coverage.

WHAT IT DOES…

We are proud of our history of delivering comfort and peace of mind with innovative products backed by the industry’s best warranties. Now, the Consumer Choice Warranty gives you additional peace of mind knowing you can choose the coverage that makes you the most comfortable.


Consumer Choice Eligible products:

• Air Conditioners • Heat Pumps • Gas Furnaces
• Oil Furnaces • Fan Coils • Evaporator Coils
• Packaged Products • Ductless Systems* • Humidifiers
• Boilers • Ventilators • Whole-Home Air Purifiers
• Infinity® System Controls

*Excluding value tier which is only eligible for 5-yr parts warranty


Consumer Choice Eligible Applications

  • Only residential applications will be eligible for the Consumer Choice warranty.
  • New residential construction installations are not eligible for the Consumer Choice warranty

Consumer Choice Warranty Selection

  • The desired Consumer Choice warranty option on eligible models is selected at time of product registration.
  • The Consumer Choice warranty option selected will apply to all eligible products being registered together. If different Consumer Choice options are desired on eligible products purchased together, they must be registered separately.
  • The Consumer Choice warranty options will only be available for the first 90 days after installation. If registered after 90 days, the standard 5-year parts warranty will apply with no labor coverage.1
  • After registering equipment, the Consumer Choice warranty option selected can be changed within the first 90 days only.
  • A confirmation of your warranty selection coverage will be emailed to the email address provided during your production registration. No registration confirmation is sent out via USPS mail if an email address is not provided.

1Warranty period is 5 years if not registered within 90 days. Jurisdictions where warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty, which can be changed to the 5-year parts + 3-year labor option on eligible equipment within the first 90 days after installation. The 5-year parts + 3-year labor warranty option is available only if the installing dealer/contractor has elected to participate in the Consumer Choice warranty program and has accepted the Consumer Choice dealer terms and conditions.


Warranty Cards

Search for warranty cards of current products. If you are looking for a warranty card of a discontinued product, click here and enter your model number in the search subsequent page. Note that the Consumer Choice warranty options are not reflected on the warranty card which is included in the box with Carrier products. Consumer Choice warranty details can be found in the Consumer Choice Limited Warranty document accessible from this webpage.

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