Heat Pump Installation

Crew was professional. They explained how system works, cleaned after themselves.

The team that came was awesome. They were friendly, and professional and did a great job. They cleaned up everything and made sure they did not leave any trash. If I had to nitpick the only issue I had was that they did not have a filter for my new air handler and were unsure of the size needed. But other than that will HIGHLY recommend them to anyone I know.

Excellent service as usual

The 4 installers were very courteous and professional and treated my home with respect

Mike Tison (owner) showed up at my home 3 hours after I called him and diagnosed my AC problems. He researched the replacement parts and sent me an estimate shortly thereafter. Zach Williams and Larry Redding arrived on Thurs, Sept 18, 2023 and installed the new Carrier AC unit and verified its operation. Great service and great people!

As an ex\-Carrier employee I chose to go with this dealer and product. I had an extremely stressful installation experience and I would not recommend that any one else endures this. This dealer is not experienced or trained in installing the MURA38 or high end units. The initial installation was botched and we needed at least 3 visits to get the wiring, thermostat and programming fixed. We had a line\-fit leak in our existing line which was not identified by the installer until 3 weeks after the installation and the 7th service visit! The system is quite sophisticated and gives out warnings for low pressure malfunctions (pointing out to leaks) but the team was not trained to troubleshoot. All they did was refill the refrigerant. 3+ weeks of no\-cooling after installing a very expensive system was very frustrating. Around 10 service visits later and an additional $3,500 of labour and copper line costs, the system is limping back to life but still very glitchy. Worst part of that the dealer made it feel it was our ineptitude all along. I sincerely hope Carrier trains this dealer or appoints dealers that are well trained so that customers do not go through the trauma of a poor installation.

The techs were great.

Mike and his team are very professional. Our heat pump died in the coldest part of the season. Brittany was exceptional in resolving our problem quickly. Mike worked around my schedule to visit the same day I called. He came prepared and with options on a very short notice. His team of installers were courteous and worked hard under an extreme thunder and lightning storm to get the job completed. Any questions or concerns I had were answered promptly including a follow up visit. I couldn't ask for a better experience. I highly recommend Comfort Experts Heating and Cooling.

The installers conducted an excellent job installing my unit. They were very knowledgeable and professional. The weather was rainy and miserable! However, they didn't complain and completed the job with great customer service! The company should be proud of these two employees and make sure all services trucks includes a tent for rainy weather. Excellent service!

Great experience with Comfort Experts Heating and Air. Within 5 days of the first initial contact we had a brand new heat and air unit installed. Great job guys!

My experience with this company has always been exceptional. Whenever I need service done they are usually available that day

I met a different company trying to get a quote, and I wasn't feeling a Wow, so I searched and found Comfort Experts; their reviews are outstanding! So we all say go by your first impression! When meeting with the owner Michael, he made this transaction as smooth as possible, showed me all the different option's to choose from, and 100 percent took his time introducing me to the possibilities under no pressure. I made my choice! When his crew team came to install the unit, I will say the best staff, and their names are Larry and Nick, were outstanding, very neatly, personable, friendly, and communicated throughout this transition! This company is honest and will do whenever it needs to satisfy the customer! I am delighted that I made my choice with Comfort Expert! And you all will be if you pick this company! Compliments to you, Michael, for having a phenomenal crew that presents you And your company! Thank you Comfort Expert!

Everything regarding the purchasing process, scheduling, and installation was perfect.

They showed up on time and the quoted time for install was perfect. Great Job with Install and the system works great. Recommend using them.

They did an Excellent job

Excellent service! Professional and courteous. Can't say enough good things about these guys!

Completely professional. Great job!

Great customer service.

The installers went over everything to be done before getting tools out. They were considered and made sure to ask any questions about were I wanted unit installed inside and out. They cleaned up everything the used and hauled off old unit, everything was done exactly as I asked, couldn't ask for a better install.Mike has a very knowledgeable and professional crew Thanks for getting me a great unit that in my budget and did what I needed it to do. Thanks for such a great energy efficiency unit that I look forward to have for many years.

Professional and skilled

Great company to do business with!

They were here when they said they would be, got the job done quickly and cleaned everything.

They did an amazing job with the install. They were very knowledgeable and worked hard to make sure I had a great running unit

The team was on\-time, did clean and professional work, and installed a great system.

Timely installation

A family friend recommended this company to us and I have to say they are the best! Great customer service and professionalism throughout all of our dealings with them. Honest, upfront pricing and great service! They are unmatched!

Having to replace our whole HVAC system was a donting and dreadful but we knew we had to do it after peice mealing the old one for 29 yrs. to keep it running. However, Mike Tison and his team at Comfort Experts were very professional and knowledgeable. Any questions we had they were quickly answered. My wife and I are very satisfied with them installing our new system. And the cost was very competitive. We will absolutely recommend Comfort Experts to all our friends and family!!!??

Prompt and thorough service