Air Conditioner Repair & Service

Superior professionalism from initial meeting to final installation.

First class professionalism from start to finish!

Did an excellent job

The install was polite, competent and professional.

So far so good with this dehumidifier. I was disappointed that the last new on I bought in 2018 was not covered under warranty.

Great service

A truly exceptional organization. Experienced, professional conduct by all representatives from initial contact to sales to installation. We were provided multiple comprehensive equipment alternatives in a range of pricing by sales. Once selected, the installation team removed our existing equipment in timely and efficient manner then installed the new product while leaving the install area impeccably cleaner than that created by the original installing dealer. Uniquely, we had a follow up visit after the install from their quality manager who both reassessed the final installation as well as ensuring we were properly trained in the systems operation and capabilities.

Have not had any problems to solve at this point, therefore I can rate that aspect. I switched from another dealer when I bought this unit. So far they are competitive, responsive, detailed, and honest. A good start.

Very prompt

Excellent service, very professional, reliable and polite installers. Every employee I spoke with was courteous and a pleasure to talk with. They know what they are doing and customer service is great.

Outstanding technicians and office personnel

Great service

I have used Gochnauer for 20 + years and have found them to be an excellent provider and servicing company. I highly recommend them.

No issues! Met/exceeded expectations.

From Sales, to Installation and final inspection/follow\-up Gochnauer was fantastic. Competitive pricing, care for my home and excellent installation work all made for a great experience. Highly recommend to anyone looking for a new HVAC system or just an HVAC expert.

From the first minute I called Gochnauer, I was impressed with the receptionist, the scheduler, the follow up call to confirm an appointment, which occurred quickly, and, of course, the personnel who responded. These people included: Mia, Caitlin, Patty, Charles, Steve, Dean and Simon, and Chris inspected and signed off the work done. I was even pleasantly surprised when I had to wait (not even a minute, really) on the phone and heard Classical Music, which put me at ease immediately! This company is one in a million!! GP, Hilton Head Plantation

The technicians and staff are world class. They are extremely knowledgeable, professional and, friendly. The met all of their commitments and followed up on all of their service. They provided one of the best service experiences I've ever been given. Truly a customer focused organization!!

Thank You

They did a great job. Conscientious and courteous

Excellent advice and patience with my decision. The technicians were hard workers and polite.

Dependable

Delivery and installation of Carrier HVAC system was done promptly, on time (within a few days of agreeing to replace older carrier unit) and it has worked well since it was installed a few weeks ago.

Nice professionalism; timely

The BEST

Neighborhood recommendation

We had the unfortunate experience having to replace two air conditioners at the same time. However, Gochnauer definitely eased the pain. They were able to put together reasonably priced packages that qualified for the Dominion rebates as well as the federal tax credit. Their installation crew was top notch: Showed up exactly as scheduled, introduced themselves, went about their work with minimal disruption. Couldn't be happier with the entire experience.

The salesman, Steve Weatherford, expertly analyzed what we needed and presented it in a professional manner. The installers did an excellent job and were concerned about keeping the environment clean and safe. They worked diligently and were done in 7 hours. Their work was verified by the quality inspection the next day.

All personnel amiable, knowledgeable, and efficient.

Gochnauer has installed two new units in our home since we purchased 4 years ago. The sales and service team members go out of their way to provide great service. We will continue to go to Gochnauer for our service needs in addition to recommending them to other in our area. We are 100% satisfied customer!

Great service!

I feel as though I'm in good hands with this company. I've purchased the twice yearly service plan and feel as those these visits really assess my equipment. In addition, the pricing for repairs (my system was older) and the eventual replacement seemed reasonable. One aspect of the installation of the new system that I especially liked was a quality control visit a week after installation. That involved a comprehensive check of the new system by a different technician\-\-not simply a courtesy visit.

This purchase and installation of a new A/C system is an example of how to do business properly. I've never been more pleased with a vendor.

Thank you for installing our new AC unit and for correcting the original install problem with the emergency drain pan under the gas furnace.

Excellent service. Timely and professional.

Always very thorough in their installation and servicing efforts.

Gochnauer always give prompt, courteous and expert service, on time and accurate.

Gochnauer says what they are going to do, and the does exactly that. Always upfront and accurate.

Professional, knowledgeable, follow up.

From start to finish our new HVAC installation was fantastic. Great follow through and wonderful people.

Gochnauer just helped me update several systems in my home. They were THE BEST. From explanations, to installations, to fixing issues that arose, they were professional and helpful and completed the work quickly and on schedule. They also were very good at cleaning up and keeping the inside of my home protected, which I appreciated. Thank you to all!

Professional and prompt service

Gochnauer's knowledgeable and professional employees handled all our concerns with ease. Love our new Carrier!

Very prompt easy to work with

Installation crew was first rate, efficient and cleaned up afterwards. Inspection guys that came the next week were very pleasant and knowable. Got these Carrier units at a better price than quoted price from another company for their Goodman units.

Always pleased with Gochnauer. Have used them for years

All went well. No issues. Working well so far.

Gochnauer is a very professional company. Well organized and staffed with friendly knowledgeable personnel. They are a pleasure to work with.

Thorough install and then follow\-up to make sure everything was done and operating properly.

Our old unit was just 6 years old and in need of repair twice (installed at time of building). If our builder had used this dealer, we could have saved thousands of dollars and uncomfortable days in the home.

The staff were great to work with, especially Samantha B.

New system installed, but motor on outside unit was defective. Gochnauer replaced motor in about an hour. Great service!

Absolute professionals , great experience.

Gochnauer is focused on serving their customers and helping them be comfortable, not selling something. Refreshing!

Excellent\-\-the best!

A huge project. Took some dialing in to get all of it working in synch. Very responsive and now all working great and the humidity is under control, the rooms are the same temp and the units are quiet.

I would not use anyone else. Their specialists and technicians are exceptionaly trained.

Service as promised.

My contract AC company

Gochnauer has been a consistent and excellent vendor for us for many years. They helped us through this particularly difficult situation with complete professionalism. They are and will continue to be our preferred vendor.

I like the fact that they inspect the system the day after install to ensure everything is working well!

The dealer is fantastic but the unit is too loud. A flaw in the unit is being fixed by the dealer

Everything from the sale, customer service, and installation went as well as I could have wanted. Courteous people in all departments. Great experience!

Good job

Gochnauer has provided and serviced my units for more than ten years. Their service reps have always done a thorough job. I would highly recommend this company.

The installers, and, later the QA person were very knowledgable and efficient.

We have used Gochnauer for 20 years...they're the best!

I would recommend this company. Everyone that I've dealt with have been very friendly and helpful with any questions or issues I've had. When my new unit was installed, the young men who did the work were very professional and easy to work with during the entire process. Very good experience!

Excellent service quality techs

professional with attention to detail.

Gochnauer is an established company in the SC Lowcountry with a very fine reputation for quality, expertise, and prompt service.

Installation of new AC and heat system to replace original system went flawlessly. They show up on time, are clean, thorough and efficient. Same goes for scheduled system service calls.

Both technicians are professional, courteous and good at their job!

Very Professional

Always professional and outstanding work!

Sales rep offered solution for better equip for same cost of other carrier contractors

Highly recommended

Responded promptly to provide an estimate and scheduled replacement within days. Extremely pleased with their service.

Excellent throughout. Very helpful staff, quick turnaround for my emergency situation. My service tech who came to tweak the newly installed was super knowledgeable and helpful.

Arrived on time for installation. Everything was completed professionally and competently. The old unit was removed from our property in near\-record time. And the new unit works perfectly and is more quiet than I had ever expected.

Excellent. Friendly, Fast and On time!

Very impressive experience. High level of expertise, very efficient, arrived on time, exceptional customer consideration and support, patiently answered all questions and even gave additional helpful information (we moved here from Vermont and were totally unfamiliar with HVAC systems). Very positive experience.

Professional, efficient, detail oriented

It was a totally wonderful experience from start to finish. Thank you, Mrs. A. Slavin

Most professional folks I have worked with in some time. Would recommend to my mother ;)

Highly recommend.

Trustworthy, excellent service!!

Identified the problem, made recommendations and solved the problem.

12 year customer

Great service

these folks installed and maintained the system just replaced by Carrier for the past 14 years. Why change?

Issue with thermostat was corrected in a day...Office staff very very helpful, these people treat you like an important customer...Service and Installation people were outstanding

Installation technicians took pride in their work, took their time and did the job right.

We were hit at 3AM Wednesday, and had an analysis by that afternoon and new electronics installed and up and running by the next day noon !!

The whole experience was stress free and professionally done. I would highly recommend them to anyone!

By far the best HVAC company in the area. We use them for both our personal and business needs and have for many years.

Professional and neat installation, no problems.

Found the problem \- offered 2 solutions \- explained downside of the cheaper solution but left decision up to me

ALL WENT WELL

Well qualified company and well trained people

This dealer charged me $300 just to install a new ecobee thermostat. When I call to ask why so much they were rude and no explanation was offered, so I cancel my service contract with them.

There have been two installations both of which have reflected great service and an expert team.

No complaints

Gochnauer solved a major air flow problem in my home. By recommending a slightly larger unit for my home and installation of a 2nd thermostat and new dampers in my attic. I have notice the difference in the winter and look forward to a much more comfortable summer. Their price was reasonable and the work was completed as quoted and promised. I will be using this firm for all my HVAC needs in the future. Highly recommend them and the Carrier products.

They are ON TIME! They book and confirm and show up when they say they will. Very, very professional and I am happy that I chose them to service my heating and cooling systems.

Could not imagine a better experience

sure hope the coil lasts longer than the last two !

Knowledgeable and great service

Gouchnauer did an outstanding job installing our new Carrier HVAC system. Great followup after the install as well.

All in all a very easy, efficient install

Always great

Good installation team.

They were on time they were very clean and diligent in doing the work. I am very happy with them

All the technicians were very professional and the office staff is prompt and friendly. We've been happily using Gochnauer's services for years.

5 star rating with me !!

Very happy\-\-we needed extensive service and the whole crew was responsive and attentive!

THEY BEND OVER BACKWARDS TO GET THINGS RIGHT. IVE BEEN A CLIENT FOR 25 YEARS. DURING COVID LAST WEEK, THEY INSTALLED A NEW CARRIER UNIT, AND WE IN PROTECTIVE GEAR.

This was a Well coordinated replacement in conjunction with Atlantic Spray Foam. The follow up QC inspection was greatly appreciated

This company gave us excellent service.

Well priced and quick and professional.

All those involved in replacing my AC/Heat were professional and experienced. They did an outstanding job.

I have used Gochnauer for years. They have always been timely, efficient and courteous. I have always obtained a second opinion for major repairs and upgrades and they have always been very competitive.

They know what they are doing and do it well

The only negative is that none of the crew wore a face mask.

Polite, professional and efficient

The salesman and technicians were very polite and professional.

Excellent service

Competitive pricing along with quick and friendly installers, and followup quality check is hard to beat

On time. Everything as I expected.

Fantastic Job

Excellent service

Fast response. Fair price. Extraordinary communications and personal approach. Sets the bar for contractors across all sectors. This is what professional customer service is supposed to look like

They were on time for the estimate and worked with us to adjust the installation date when it needed to be sooner. They were prompt to install \- clean and efficient \- very friendly. Thorough with education and explanations of how to operate the system and quality control.

They did a great job to install the new unit in an attic with tight quarters. Very clean and considerate young men. They cleaned everything up once completed

I have been a customer of Gochnauer for many years. They are very professional and knowledgeable. I have never had any issues with service. I would highly recommend them

Fast professional service and installation

We got a quote from them 10 years ago and accepted it. They did a fantastic job then and have given us great service since. They replaced a unit this time with the same professionalism, courtesy and promptness as the last time.

Very professional! I feel very confident that the all the issues are being taken care of. Very fair on the pricing. They are looking to build on trust which is very important to me!

So professional, knowledgeable, and just plain nice. If only all services were like this, I wouldn't dread having work done in my home.

Excellent!

Very courteous

Complete system replacement with extended warranties. Cost was very good.

First class as always

Gochnauer's installation team arrived on schedule, installed equipment professionally, provided clear explanations about operating the new system and cleaned up well (left the attic cleaner than when they arrived). Follow\-up QA/QC visit by senior Gochnauer technician showed that system was installed properly the first time.

I was away when the unit was installed but received frequent text regarding the progress. Everything works great. More even heating than my previous unit and quieter. I am very pleased with the product and service.

Knowledgeable and provided suggestions which benefited the customer.

had a/c unit AND all ductwork replaced. We were kept updated in communication the entire time. Always arrived on time.

Very good company

Always professional

They were very courteous and professional

Class act Knowledgeable

I would like the installers keep me informed of the progress and any problems if they arrise.

First\-rate experience, timely service

Friendly and knowledgeable and caribg

Repeat customer!

Great job with prompt delivery and installation

Have been client for 12 years. We are happy

Could not have had a better experience have always been impressed with Gochnauer air

The whole experience was positive

The best I have every had in 17 years that I?ve lived in the area Service was unbelievable

Used Gochnauer for years. They were very responsive and professional with Installation.

Great job

Good experience from start to finish.

Good experience from start to finish.

No games no drama. A customer\-service oriented experience with no surprises.

Dealer did a great job.

We had moisture issues with our original Infinity unit since it?s installed vertically it was installed 2.5 years ago and the moisture issues occurred whenever the hot weather arrived. Steve at Gochnauer followed up with us. New unit installed and we keep checking for moisture outside the unit, but there isn?t any. Very Satisfied now!!

Professional high level service for installation \& related issues.

Have been a customer of Gochnauer for 15 years . Have been very happy with boh sales and service.

they were great and even sent another crew to double check the install