Furnace Repair & Service

Diego installed our new furnace and air conditioner. He was very professional and nice!

Highly recommend Jacobs!

I have had nothing but top notch service from Jacob's over many years. And Steven is the best, most personable tech I have ever encountered! He is a gem!!

Make sure and keep that service person! He's a winner!

Jacobs Heating answered all of my questions and has excellent communication throughout the entire project. I would highly recommend them to anyone looking for heating or cooling for their home.

The service technicians arrived on time for the scheduled tune-up and called when they were on their way. Very happy with the installation, equipment, and service.

We found Jacobs in the Yellow Pages when our A/C quit in Summer Heat. Prior owner installed it and would not help us. Called the company I used at our prior home and nothing soon. Jacobs to the rescue and we are loyal.

2023 ORSC 1601.4.1 Ducts Not sealed completely, also open screw holes. 2023 ORSC 1307.1 Equipment not installed per manufacturers requirements.

Installers very friendly

Jacobs had the most cost efficient bid and were professional throughout. Solved a spacing problem on installation to include air filtration. Furnace is louder than 22 yr old Infinity model it replaced, but works well.

They installed AC and Furnace. It works but they didn't use the correct size of vent cover and have yet to come back and install correct size despite repeated calls.

Installer, Moses, was excellent and dealings with Jacobs professional and friendly.

From the estimator to installer, top quality.

They worked to resolve the initial "hiccup " in the installation

Jacobs Heating \& Air Conditioning has done work for me for over 20 years, they are great, speedy, efficient, and know their product, they never waste time

Great experience \- replaced furnace, a/c and minisplit.

Great job !

Great Installation, yet communication from the office could have been better. It took 9 months from ordering the equipment to getting it and we had to initiate the communication

This business does excellent work but is a bit short on communication with its customers. From failure of my previous air\-conditioner to successful installation of my new one took well over a year. I am sure that a good part of this delay was due to the pandemic and supply chain problems caused by the pandemic, but I received no information whatsoever from Jacobs about this. Their expertise in equipment installation is NOT matched by their customer "service".

Very courteous, knowledgeable and professional installer. Pleasure to work with.

There were some slip\-ups in the smooth installation of the AC but by and large they were quickly and effectively solved

I appreciated that Doug was very informative about what he was doing during the installation.

Eleven months after the initial estimate and about nine months after signing the contract, our AC system install is finally complete. A combination of schedule restrictions on our end and supply chain and worker supply issues on their end led to a long lead time and then two different reschedules. We've only used it a few times, but all seems to be working so far. Would have been nice to have better communication from the main office about the final stages of the project, but both installers were great and did quality work.

We have used Jacobs for decades.

Very conscientious and competent installers!

Courteous and professional

Had to call to confirm/get time or arrival for install and timeline of install and then was promised 2 techs and 2 days max for install, 1 tech showed up, it took over 3 full days, tech would stay more then 8 hours and never communicated unless prompted by myself. This required me to take an unplanned extra day off of work and to be absent for the final part of install, when I returned home post install the unit outside was damaged and once we started running the until there is a loud harmonic noise on the main floor above the basement in which it was installed. Company has yet to resolve issues but is demanding almost full payment before resolving issues fully. Very dissatisfied with the service.

Excellent experience. Salesperson Joe Munafo was clear about our options. Michelle was helpful in scheduling to meet our tight calendar. Doug Woolridge did an outstanding job installing the furnace, gave us venting options, was consistently cheerful, and treated us and our home with respect. (Our garage is cleaner than it was when he started!)

The Jacobs team was on time and professional. They explained process and schedule beforehand and encouraged questions. Great job, and I'm very happy with my new system.

Awesome service. They were able to identify the issue and schedule fast. This was after one of the more known names came to trouble shoot out issues. They came out three times before identifying the issue. Jacob's identified immediately.

Excellent communications, timeliness and work

Fast working and knowledgeable crew.

Quick response to dead furnace. Quoted repair and replacement; I picked replacement. Install went on schedule and new furnace is working fine. Jacobs was solid.

The whole team at Jacobs is great. They were on time, able to install our new units ahead of schedule, and answered our questions. We are enjoying our new heater and look forward to being able to keep the house cool this summer. I highly recommend them.

High quality equipment and installation at a competitive price.

They are so knowledgeable, experienced and kind. We feel comfortable entrusting our HVAC needs to Jacobs.

Steven did an excellent job to install my new heating system.

To put it plainly, our installation of a new furnace and AC was done poorly. The day after they completed the installation, the furnace began having issues where it would detect a fault and shut off for hours at a time. We were watching the temperature drop as low as 57 degrees in the house in December. After multiple technician visits, they finally fixed the issue. Turns out they had run the exhaust pipes incorrectly which was causing the furnace to shut down. All of this took three weeks to complete with a lot of calls to and from Jacobs in between. They're a local company that has been around for awhile, but after this experience I can't recommend them. The price of a new HVAC system ($$$), combined with a poor installation and lack\-luster customer service, means there's no awards or recommendations to be given here.

technicians were skilled and effecient, management was very quick to respond to problems.

Excellent \- from information about product options, thru installation and how to operate and use.

we ordered an air conditioner to be installed after a very hot summer due to shortage of items it took over 6 months to get an installer but that was fine since we where into the fall and hot weather had passed they did underestimate how long it would take to do the job told us one day but that was not possible then the person who was to come out injured himself so they had to find someone to fill his spot a very nice young tech came spent the day but could not get it up and running this was running in to the holidays so a few weeks ago they sent someone out who checked everything and got it up and running they kept us informed all along the way of what was going on

No communication from the initial sales consult to the rude field supervisor for measurements to the botched install and drilling a hole through our hardwood floors for no reason except poor project management and sloppy work. No communication about the permit process, no removal of shoes when working inside and no training on our new equipment and thermostat. Shocking the lack of communication and coordination between their team. They made the process very stressful.

Moses and crew provided a superb installation experience

GREAT COMPANY =

Great service. Jacobs technicians were efficient and courteous. They did an excellent job. I recommend them highly.

Expectations met and high level of professional displayed from installers.

Jacobs went above and beyond to get my job done!!

great service, knowledgeable installer

Installation of first\-time A/C and replacement furnace was well\-prepped and went seamlessly, without a hitch. Doug Woolridge was the lead installer and really knew his craft. When wall and beam placement appeared to obstruct the relocation of our thermostat, Doug knew how to tackle the problem and come up with an excellent solution. From sales to site prep to office administration, Jacobs had an excellent, friendly and service\-oriented team.

good experience

Jacobs did a fantastic job!

They were great, easy to work with. Finished the job earlier than anticipated.

Efficient installation by a very competent employee.

I would recommend Jacobs to everyone!

We have used Jacobs for over 20 years. Thus we've had opportunities for many service and maintenance calls. Their staff seem eager to help. We have experienced really great, courteous sales staff and technicians. We've also experienced some less experienced and less knowledgeable individuals. We continue to utilized Jacobs as they are responsive, but have learned to inquire about who is coming to perform the work and ask how experienced they are.

Absolutely stellar service from start to finish. The Sales and Office folks were extremely pleasant and easy to deal with, but the true heroes were our Installation Team. Their attention to detail was exemplary \- as was their ability to work with the quirks of our home. We could not be more pleased with the end result. Thank you!

No problem with installation, but help afterwards was not what we had hoped. We sent Jacobs service department an email over a month ago due to some issues. We haven't heard back from them.

Doug was amazing installer\- so helpful!!

Every single person I had contact with at this company displayed excellent customer service. Their expertise in their job role was shown also. I would recommend this company to anyone.

Jacobs was great installing my HVAC system. They were on budget, professional, on time, courteous, clean, they kept me in the conversation through the entire process. I would recommend this company to anyone. Any future HVAC needs I will only deal with Jacobs. Super happy with their work, the installers were amazing and the finished product exceeds my expectations.

Service representative was on time. Answered all our questions and completed all necessary services as requested.

My Carrier ac unit's compressor died and I decided to purchase a new one on the Wednesday before a predicted 100 degree weekend. Joe, the purchasing rep made the installation happen early Saturday morning! Chris, the installer was great to work with. My dreaded weekend was comfortable!!

Really appreciated their experience, expertise and follow up. A great value for the pricing.

Jacobs was amazing from estimate to installation. Mark was very helpful in coming up with a creative way to route our supply and return to the second floor. Bob made sure all the details made it from our scope of work the master installer. And Doug was the best! He did a great job working in our old house and basement. The new system is literally a work of art. We are so happy! And just in time for 98F weather!

Jacobs Heating people have been highly professional , patient, on time.... a very pleasant experience from start to finish.

All the people I worked with at Jacob's were great, especially my master installer Doug W.. He was very knowledgeable, encouraged questions, was very considerate, cleaned up everyday, and most of all, did a wonderfully professional installation.

Efficient, hassle free, quality service by the installer.

Great from start to finish

They were fast from the time of agreement and the installer was able to get the job done well in a short time. Plus, they have competitive prices and services with their installation.

The team at Jacobs from sales to install were super professional, thoughtful and sharp. They obviously know their trade and the equipment that they are installing. The installer Doug was super. Great communication, thoughtful about where things were placed, answering questions and working with me when a few small things had to change to support the install.

Each person who I dealt with was professional and did an excellent job. The entire job was done within 2 weeks of my first call

Everyone from Jacobs was a pleasure to deal with. All are very knowledgeable and help all along the way to help save you money. Can't say enough about Carl the installer, great young man and definitely knows what he's doing.

Carl is great man

Great staff and crew. Very professional and timely service. Highly recommend Jacobs Heating and Air Conditioning.

Really good service

Good prices and staff

Staff and service professionals were very knowledgable and overall did a great job. The elcectrician that was hired by Jacobs for the wiring of our new A/C unit into our ancient electrical panel ended up cutting power to our clothes dryer during the initial install. Once we noticed this, we called up Jacobs and they arranged for the electrician to come back out and remedy the issue within the week at no additional cost. The A/C unit itself was installed half on top of some concrete pavers, which is a pain because we cannot landscape around the A/C unit as we had originally planned. Also, the hole drilled into the side of our house to bring the refridgerant lines in was larger than it seems like it needed to be and the sealant job to close the hole was a bit sloppy.

A great company to do business with \& the nicest people!

Great service, listened to my heating needs and recommended the best furnace for my family

They were quick to give an estimate and get our furnace installed in a professional manner.

It was very professional from the beginning to end.

We had a great install of our new heater and air conditioner. The two technicians that were here were very friendly, respectful, and organized.

Excellent Service and very efficient

Sales and installation experience was excellent. . I found Joe, our salesperson to be honest and not pushy, unlike other dealers. Installation was smooth with all commitments completed well and on time. Thank you.

The entire experience was great! They installed new heating and A/C in one day; were helpful, courteous, and capable.

I was very impressed with James, the installer

Jacobs was fantastic in working with us from getting quotes to final installation. They were quick, efficient, and simply nice people to work with. They left the house and outside areas totally spotless and we are very happy with the process and outcome. Definitely recommend!

GREAT SERVICE FROM INITIAL CONTACT TO INSTALLATION

Excellent service. Fixed an unexpected problem that cropped up and took another 4 hrs to resolve but they finished the install at the quoted price. I highly recommend Jacobs Heating and Air Conditioning for all your heating and air conditioning needs from maintenance to installation.

This was not a service call. It was a change out

Fast, efficient; left the work area clean.

All scheduled appointments were made on time . The install was fast and clean, and the price was good

Satisfied first time customer

Jacob's installed a new Carrier top\-of\-the\-line furnace, and in a separate visit, a humidifier. For both these installs, the equipment didn't work right after the installer left, and the troubleshooter had to come out a few days later to fix them. Otherwise, I'm very happy with their service, pricing, and efficiency.

Great system! After getting 5 bids Jacobs Heating offered the best system for a great price. Excellent installation from Doug and we couldn?t be happier.

I used Carrier's website to find Jacobs, who contacted me quickly, came out to give me options and an estimate right then, and scheduled the install as soon as they could.

installation went smoothly; technicians apparently are well\-trained and skilled

Jacobs installed air condidtioning, adding on to existing forced air furnace. They installed the furnace sytem 10 years ago and a heat pump mini\-aplit to other areas without ducts. Easy, smooth, pleasant experience at a good price.

Carl did the work of two in a very efficient manner. Outstanding quality of work.

Mack Powell did the installation and he was very pleasant to work with!

Great experience! Easy process from new equipment selection to installation.

New furnace installed within 3 days of discovery of irreparable gas leak in 33\-year\-old furnace. Project mgr made fair evaluation of what we needed/wanted. Installers professional, informative, and hard\-working, A good experience.

Steady and hard working crew. Attentive to any concerns I voiced.

Very professional through the process and installation.

This dealer was great in some areas and failed in others. I would recommend but would mention my concerns.

We are very happy with the Carrier product and the excellent installation that exceeded our expectations

Very pleased with install. Had our prior carrier for 25 years.

very professional and they rushed the job when i needed it

All contacts with this company were exemplary Punctual...skilled...polite...helpful... installer Polite...cheerful...knowledgeable...telephone contact knowledgeable...helpful...friendly... first contact (salesman) There is no way I could have asked for any better or more skilled people.

Jim Gray, Bob and Mark were so very professional and only had the customers needs in mind. The all went above and beyond my expectations. Would highly recommend them to anyone.

pretty good job. Done quickly. Tech knew what had to be done.Explained it to me.Made job go smoothly. Good worker

Have used Jacobs Heating at my prior residence and were happy with their service and responsiveness. They gave us a good price for the Infinity level equipment we chose and got us on their installation schedule quickly since we had been prior customers in the past.

Installer, Carl, did excellent installation of the new AC. Answered questions, explained process, carefully followed our special request about pets.

The entire experience from beginning to end has been excellent! Every person we talked to has been very courteous and informative, all our questions were responded to with dignity and respect. It has been a very pleasant experience all around.

Justin was out here all day and was thorough and communicative determined that we should understand the instyall and operation of the new system and thermostat.

We just purchased a Carrier gas furnace. From the moment Jim arrived we were very satisfied, his friendly manner, knowledge and concern for the customers needs were exceptional. He left our place just as clean as he found it, he listen to our needs and questions and explain how our new furnace worked and the care of it. He took the time to not only do what we contracted for but went beyond that and explained any changes necessary that were not in our contract. At the end he went thru all the final paperwork and asked me if we had any concerns or questions, I would highly recommend him and Jacobs to all our friends and would very much like to have him back if ever necessary. From the estimate of the new furnace to the replacement of it we were very pleased. We appreciate it the fact the your company gave both senior and military discount, no other company we called did either one. Keep on with the good work. There was never any pressure to use your services, all up to us. Thank you

Jim at Jacobs Heating was great as was everyone we saw and spoke with.

Jacobs did a great job and the service and coordination of the installation went well. I think a call the day before they arrived to confirm would have been a good idea.

Carl was very professional and prompt. He answered all of our questions and completed the installation on time as promised. We were very impressed that he did it almost single handed. Richelle and Dennis Garrow

Dedicated installer who was efficient and thorough.

The problem was solved within one week . Impressed with the entire staff

A very professional and personable rep. from Jacobs Heating came to my house to evaluate my heating and cooling needs.He answered all my questions and helped find the right unit for my house and my budget. No hype or sales pressure. The installers from Jacobs Heating were great too. I knew my install would be a challenge due to bad weather, location and style of my house. These guys ( a real team ) pulled it off. I never heard a harsh word or bad attitude. Fact is they seemed in good spirit the whole time. The cleanup was as if they had never been there. Thank You Jacobs Heating and Carrier

Tony was an outstanding installer and problem solver. He worked solo for almost 2 full days, was s solid communicator, did a great site clean up, and took time to explain to us details on both product operation and warranty.

Really great installer \- Jim. went above and beyond with some last min requests. Highly reccomend him and will request him when I buy an AC next summer.

Very professional. They really did accommodate us (we are elderly) and were very respectful. Showed us everything before they left. Even reset our thermostat for us. I would highly recommend Jacobs.

Best price and Great experience over time.

From start to finish this was a no nonsense, all heart experience. The fellas at Jacobs care about getting you what you need, no more, no less. They took such good care of us.

REPLACE GAS FURNACE, HOT WATER HEATER. INSTALL A/C.

Just want to say how pleased we are with the team from Jacobs that installed our furnace and AC. Jimmy and Robb were fast, polite, and professional from start to finish. Explained everything I asked about and were just amazing in every way!

The installation of our new furnace and air conditoner was excellent. We couldn't ask for a more proffesional job done. Thanks

The knowledgeable and professional way in which their sales rep, Mark Summerfield, presented their bid, made our decision very easy. The efficient and experienced manner in which, Carl, facilitated the installation was also very impressive. Jacob's Heating has earned all of our future business, and we couldn't be happier! Larry \& Christina

There could not have been a better fit for an HVAC contractor. The estimator was totally in tune with our unique situation and the installer was an outstanding representative of his company. I am totally pleased with the communication, the craftsmanship, the innovation in the many finer details of installation, and the openness to customer input on decision\-making.

The install went smooth but it took longer than estimated. The install was done professionally. The installer \- Carl worked diligently and answered my questions and concerns.

Jacobs Heating and A/C is my retail and service provider. I've been very pleased with their expertise and products, primarily Carrier, for more than 20 years. I recommend them without hesitation.