Heat Pump Repair & Service

Efficient and effective from diagnosis to sales call to installation for both the AC and furnace.

Matheson Heating and Cooling sales man and installation team did an outstanding Job! They were also very competitive on their costs and product knowledge.

Very professional installers that did a fantastic job!

Easy to work with, professional and responsive.

Would recommend this company to whoever asks about window replacement

Outstanding. Fully understands what needs to be done

Whole experience was nothing but wonderful. Rich was my estimator/lead came to my house on a short notice and did as assesment and told me exactly what I need. He did not try to upsell me anything and even he told me I dont need some of the equipment that I thought I need. Then the technicians came right on time as pomissed the day of the install and they were extreamly prefessional, respectful and very knowladgeable. They did go above and beyond to make sure my installation is perfect. All my future heating/cooling/ plumbing needs I will go with Matheson period.

Very accommodating

The installation went smoothly. Maintenance information was explained thoroughly. Clean up and rebate information was taken care of.

We were initially impressed by the professionalism of Troy who came to our home and configured the replacement systems. Unlike other sales reps that merely priced out replacement equipment, he first gathered background information as to our issues with the existing equipment, and what our needs were for the new systems. He then put together systems that would optimize comfort and efficiency and stay within our budget. Furthermore, he didn't attempt to upsell equipment that would add excessive cost and not significantly improve satisfaction. The installers were also very effective. They arrived on time, finished the job on time, and were careful to keep the floors in our finished basement clean. They also took the time to demonstrate how to operate the thermostats and change the air and humidifier medias. We were extremely pleased with our experience and would not hesitate to recommend Matheson for any heating and cooling needs.

Happy

Excellent workmanship and very tidy in handling taping and positioning. They were very thorough in explaining the unit and how to care for it.

Let me start with WOW! Excellent customer service. Speedy response time and professional beyond any company I've used in the past. From Rich our project manager showing up after hours to help, to my install team Scott and Jack, we were again with heat in no time. Thank you also to the office associate Kaylin for helping get us on the schedule and completed quickly. I would give you 10 stars if they allowed. Thank you!!

100% happy with everything

Great company, Great Team, Great Service

Very helpful

Our furnace broke pre\-winter. Called 5 different companies including Matheson. Every single one besides Matheson overcharged by a significant amount on a new furnace. Matheson came in on the best price and a 2 day turnaround to install a brand new furnace. Install was fast, no problems. Highly recommend before you go with other companies.

Great

Matheson Heating \& Air Conditioning provides excellent, knowledgeable, and professional service! I have used this company for over 30 years and recommend them unconditionally!

Great experience

Matheson will always be beloved.

Very professional and competitive.

Great job

Quick, smooth and clean installation by two nice guys

Our AC went out on the 4th of July, they called back that night to help us. They came out quickly and solved the problem. The workers were very friendly, they even brought in our garbage cans for us!

On\-time installation.

Carrier Infinity 19VS is sold by Carrier web site as ultra quiet, which the fan is at all times and in total is in stages 1 or 2 are, but as installed in stages 3\-5 compressor buzz noise is terrible. Dealer showed excellent interest and concern and got it better with additional parts at no extra charge, but still not what Carrier implies in its product summary. Design needs better compressor isolation built in in the factory or stop using the words "ultra\-quiet".

very professional and friendly company to deal with

Excellent!

Very professional, did an excellent job

They redesigned the system to have a larger cold air return in the basement, and the home is more evenly cooled now top to bottom.

Installed furnace the next day after accepting proposal. Installation went fine. Gave us multiple proposals based on different efficiencies. Explained options well. Went so far as to measure HVAC air flows during quote and showed us a couple problems that were then improved.

The installation team was on time polite and efficient.

Thank you!

Exceeded our expectations with energy efficient hybrid system

Quick and very nice. Great work overall.

Great experience. Troy made sure our install went smoothly by working with our builder.

Seemed to be in a race to install my system. They had to return several times to correctly to fix issues. Troy however has been very professional and listened to my concerns and fixed the issues with my satisfaction. I do not give high marks to the installers as they did not meet my satisfaction. i would recommend you watch them install the system from start to finish

Matheson has been my go\-to furnace and AC contractor for years

We were most interested in dealing with a reputable co.

WE ARE VERY HAPPY WITH MATHESON'S QUICK RESPONSE, THEIR THOROUGH EXPLANATION OF OUR HEATING PROBLEM AND THE SOLUTIONS/OPTIONS PROVIDED TO US. WE FOUND THEIR STAFF TO BE COURTEOUS, PROFESSIONAL, KNOWLEDGEABLE, AND VERY RESPECTFUL OF OUR HOME AND PROPERTY. WE GREATLY APPRECIATE THE SERVICE THEY PROVIDED AND ESPECIALLY THE MANNER IN WHICH THEY PROVIDED IT. WE HIGHLY RECOMMEND THIS COMPANY AND ITS STAFF.

Great job by Matheson, we are thankful for the replacement of our very old carrier furnace with a new carrier furnace, it's working great. Thanks.

Trustworthy team of folks. Did a great job installing a brand new furnace and duct work. Would highly recommend their knowledgeable staff for future hvac needs.

I contacted Troy after a positive sales and install experience 2 years ago to quote and install a furnace for my mother. Troy made the process so incredibly seamless by only offering what she needed, which at her age and budget was very much appreciated. He is always friendly and responsive and took care of us right away. The crew that did the install was respectful, friendly and very clean. The install area looked as good or better than when they started. To the best of my knowledge, they did a great job. This is our 2nd experience with Troy and Matheson Heating and Cooling. I would highly recommend them and call them again if the need arises.

I just purchased a new furnace \& air conditioner and I highly recommend Matheson's. They're extremely easy to work with, are very professional, and provide excellent customer service.

Everything was completed as explained. Tidy installation and cleanup.

My furnace was worn out at the beginning of the heating season. Mathesons recommended a properly sized furnace for my home. I called to authorize the replacement on Thursday morning and on Monday morning my house was warm and cozy. I would recommend Mathesons to anyone in my area who is in the market for a furnace or central air, which they also installed about 3 years ago.

Matheson is where I get my furnace/AC serviced because they're the best.

Provided a thorough quote and promptly installed my new furnace.

I appreciate all the information that was given with the quote about our current situation and their products and our options. Their write\-up was clear and fair in price compared to the competition. Workers were friendly and efficient. My only complaint is that they left a lot to be cleaned up and most of all there were gashes in the wooden door frames where they brought large items in and out of the home. They should have taken the doors off the frames if they needed more clearance. There are marks all over the walls too in the stairwells. I am disabled so this will not be remedied so easily. Otherwise I would recommend this company in terms of the products, fairness of pricing and they got in to replace our AC FAST! That is huge! Thx guys.

Was not happy with Matheson's but do like the Carrier product.

Carrier is a widely known, very reputable brand.

Fast and easy

Had a friend install a new A/C unit 2 years ago, Never worked correctly. Decided to update the furnace due to age, and Matheson installed the new unit, \& corrected the A/C issue. Working perfectly.

Matheson team did a great job with the install of my new furnace, AC, HW heater, and humidifier. Very prompt and very professional.

The installation was done the day after our order was placed. They were quick and professional.

Well organized and professional.

Company you can trust

Excellent sales and installation experience

Very professional

After 27 years I decided to replace my original home HVAC system. I had several quotes for a furnace and A/C replacement, and one HVAC system replacement. I settled on Matheson Heating and A/C, since they were the only ones who wanted to discuss my total system. They pointed some deficiencies in my current ducting and thermostat system and made the necessary modifications. Up to this point, we've been very satisfied with system performance of the A/C and a brief few days of furnace usage. Would definitely recommend Matheson!

I would HIGHLY recommend Matheson for all your heating and cooling needs. They are family\-owned and have been around for decades.

They showed up on time and explained all they were doing.

Finished in a timely fashion, did several "extras". Did a nice cleanup.

Very professional and honest. Did not try to upsell me a furnace I didn't need for the size of my house. Installers are polite and professional. I had our AC installed by them 2 years ago and everything has worked wonderfully. Same professional installation for that too. Easy and quick financing too.

Very professional, knowledgeable, careful, and considerate.

No surprises

We have already noticed a huge difference with the furnace, and are eager to try out the AC this summer!

Excellent overall service including the sellers knowledge of the homes heating needs as well as the quality and knowledge of of all technicians involved.

Matheson is the very best!

Very pleased with quick service for new furnace purchase and very good/neat and efficient installation of unit!

Have used them before as well...they always do a great job.

Great job!

Scheduling the installation was painless. They arrived on time and everything was taken care of as promised

The entire project from start to finish was great. Couldn't ask for better. I have used Matheson since we built the house which was 35 years ago. They installed the first and now the new furnace.

Did a great job installing, explaining, and clean up.

Byran did a fantastic job, I would recommend him to my friends.

Troy was great! We are very happy with our experience and the city inspectors said how great Matheson's work is.

I have dealt with them for years and I trust them. They do a great job. I can count on them for service.

on time ,clean, quick,answered questions

Great experience from beginning to end.

Fast clean

When our furnace/air conditioner went, I thought it would be a nightmare. But Matheson did a great job coming out and explaining the situation and then worked with us to get a great new furnace/air conditioner. Our salesman, Troy, explained everything and gave us options so that we could make a good choice. He worked with us to get several rebates and credits. Definitely recommend Matheson and Carrier products.

Guys did a fantastic job installing a new Carrier 17 SEER A/C at my home on May 7th, crew is very knowledgeable and does high quality work.

From the sales through install good guys to have work done by. The system was put in quickly and of high quality.

Matheson was professional, and came in with a good price. They were upfront on the cost of fixing a 16yr old furnace versus replacing it. We decided on replacement. The work and attention to detail was refreshing and much appreciated. They rerouted some poorly thought out ductwork in and around the furnace from the original builder. They sized the intake properly as what was originally there was choking the old furnace. They did an exceptional job. The crew was polite and professional. Any and all questions I had they answered with knowledge. Cannot be happier.

Troy Creswell was VERY professional and thorough while explaining what needed to be done, when it would be done and how it would be done. The installation crew was efficient, thorough and took the time to explain the new functions of the heater, thermostat , filters, humidifiers and the AC.

I've always had excellent service from Matheson. Very happy with the installation of this new furnace: quality, price, financing, speed of installation. The personnel are experts as well as professional and courteous. I always recommend Matheson to friends and relatives.

We had several part problems with our 19 year old Carrier furnace which would have cost almost as much as a new furnace. After some discussion, we opted to have Matheson Heating and Cooling replace our system. They were easy to deal with and very competitively priced. They arrived on time the day of the installation and completed the project in one day. It's now been one week since the install and we've been very happy with our purchase and with Matheson Heating and Cooling.

I would highly recommend Matheson for any of your Heating And Cooling needs. They are true professionals!

I rarely do reviews but I want to note the exceptional service I have received from Matheson. They have now done Heating/Colling systems for me at 2 homes and I have always received excellent advice and a fair price. When my houses are inspected I also receive inspector compliments on the quality of the work. I could not ask for more.

Excellent interaction, ability, knowledge and clean up

The team was excellent overall: Followed COVID guidelines, was respectful to me and my property, explained many things and didn't make me feel stupid, worked very diligently, appeared to have required expertise and experience, and cleaned up after themselves. Most important, of course, is that the furnace is working to expectations!

Everyone that worked on my air conditioning problem were on time for my appointment, knowledgible, pleasant \& professional.

Highly recommend this company as they were very professional.

This fixed our heating problem by having it zoned best investment made to this house. So comfortable my electric bill was cut 75% by not cooling the whole house to go to bed. Just cool the bed rooms .

We had a Carrier furnace put in. We had excellent customer service. So far it is running great. Chad did a phenomenal job!