Heat Pump Repair & Service

From sales to service/installation, this company is outstanding! Very honest and trustworthy. A great dealer for your company.

Excellent service from beginning to end. The team from Allied Air Conditioning and Heating did a phenomenal job and I highly recommend to anyone looking for a honest and professional installation process. Thank you!

Wonderful experience from everyone we dealt with from Mark who came out for our a/c maintenance check to Whittaker who went over our a/c replacement options and David and Marco who installed it. Great service and able to promptly come out and take care of it. Highly recommend!

I couldn't be happier with my carrier system coupled with an eco bee thermostat. Quiet, efficient, and comfortable.

Excellent

They quickly fixed my issues and installed the new equipment.

Great experience from initial sales call through final installation

Bob along with the tech team - Dave, Zac & Dylan did a great job.

Allied personnel were competent and friendly.

Installers Steve, Dave, and Dylan were great.

I am very pleased with the work Allied co did on my furnace ,replaced my old malfunctioning one. The service men were very courtious and very knowledgeable. And did a very good job. Highly recommend them to anyone who needs this type of service.

Jack and Jesus did a great installation of my new furnace. They seemed extremely knowledgeable and competent.

Great experience!

Honest, Sincere, Explanations on why I should replace my furnace. Heat conductor was rotted, and showing rust. Technology was my understanding on after 13 years fixing it was not a option. Also told with the new furnace I would receive a rebate.

Jack and Zac could not have been more efficient and capable while being very courteous

Excellent installers! Jack and Zac did a great job. Highly recommend Allied!

Allied HVAC was friendly, knowledgeable of their products, and provided affordable options to choose from.

Sufficient Manpower

Professional, knowledgeable, helpful.

Kept notified of installation. Explained the work and how long it would take. Very efficient.

Great experience from service call to install of new furnace in less than a week.

Dealer was prompt and knowledgeable.

Our old furnace finally gave out this winter. They were quick to respond and schedule an appointment . They did not try to upsell and listened closely to our needs. The install was professional, and features were thoroughly explained. The installer left the area very clean, and labeled key elements. He cheerfully complied with our Covid protocol. We have used Allied many times, and have never been disappointed. Highly recommend.

well experienced and loyal techs

Not sure what this part of the survey is asking

The installation of two furnaces and two air conditioners were installed 2 years ago. One furnace installed 12/20/2023. The installers were very professional and knowledgeable about all units. The costs of all units were within the budget and no extras were at the end added. Using Allied for service checks Heating and air. On the first units, of course, they are new but I felt the units were not checked as tight as if there was a repair call. Did not see electric meters or pressure reading devices being used. Service Checks are important to the maintenance of your units and I felt more checkpoints should have been covered. Wife is Happy, So I am Happy!! Recommend This Company!!

Removal and installation of my new furnace went without a hitch. Servicemen were very courteous, knowledgeable and efficient. I've worked with this dealer for approximately 30 years and they've installed both furnaces and both air conditioning units and humidifiers, so that must say something for the confidence I have with this team.

Allied is a professional outfit, great people to work with

Technician, Jeff S was on time, very knowledgeable and reliable, installation of furnace went well.

They did a great job and really took their time to do a good job. Dave and Jesse were knowledgeable and kept me posted throughout the process. Highly recommend them!

Highly satisfied with service

very helpful for 20 years

very happy with the experience

Outstanding job installing new heat pump, furnace, humidifier, and thermostat. Both Jason and Keenan did a great job installing all the components, and answering our questions. Also, Chris the salesperson did a great job providing us with a fair quote, explaining all the components, and answering all our questions. We would highly recommend Allied and Carrier to anyone needing a heating or cooling unit in the future.

Wonderful service!

Installation process was problem free and unit works perfectly in the most demanding heat wave.

I could say all the usual "polite, friendly, knowledgeable" stuff about everyone I dealt with from a service technician, to the salesperson, to the installers, and it would be true. Much more importantly though, I got the sense from everyone that being very good at what they do is important. And they all seemed very good at what they do!

Scott, Whittaker and the installation team were courteous, quick and neat. We had a late evening AC problem that required a new unit. Scott got me temporarily up and running, Whittaker set me up with the unit we needed and the installation team got us up and running worry free. If you need heating or AC work Allied is the place to call.

Hard to believe an outfit this fantastic exists in this era

Allied Air Conditioning and Heating in Palatine is a 5 star company. I highly recommend them for all HVAC needs!!!

Consistent excellence

After having the system installed, our system failed the same day due to excessive overcharging on our brand new unit. We had our unit running for around 6 hours in this condition before it stopped working. We had to call someone to return to our home to blow out the extra fluid. I hope this did not damage our A/C components in any way. I guess only time will tell. I understand that overcharging is a rookie mistake and do not appreciate spending this type of money to have an inexperienced young man charge the unit instead of the supervisor with 30 years experience.

Great experience, very knowledgeable and hard working

Could not have been more pleased! Chris Laguna went out of his way to make sure that we received the best service possible. 100% Recommend!!

There aren't many services that I give an unqualified 5 star rating to, but Allied is one. They are always responsive, collaborative, honest, and clearly are working with customers over the long haul, to make sure that you are satisfied for years of service. I've been using them for over 30 years and a couple of homes (and in one church operations role!). Great company.

Very pleased with the installation

These guys are great. From advice and options on purchase to installation. Highly recommend.

Another great job by the Allied team!!

The crew was friendly, fast, and informative. Very happy with the install, as usual with Allied.

professional

Professional

All I can say is awesome from sales to installation. Did what they said they would do, kept the work area clean and finished on the schedule they promised. Great company.

The technicians were very professional, efficient. Answered all questions, tested the install, explained all changes. Very helpful. As was the management at Allied. Great service!

We had a great experience from start to finish. Very easy to communicate with, efficient, and worked around our schedule.

GREAT SERVICE BY BOTH THE SERVICE TECHNICIAN AND THE SALES MAN

Staff were very friendly and accommodating, with the unique challenges of our home, such as finding proper exhaust locations and able to make it work.

Explained the whole process of the installation and the new technology in my Carrier furnace (which was 19 years old and replaced my prior Carrier furnace). Very efficient install of two furnaces and a hot water heater which was in a tight confined space, Explained the working of a two stage furnace and its benefits. Answered all my questions in a very clear easy to understand manner. Would not hesitate to recommend this heating and air company as well as the Carrier product.

Best AC and furnace company I've done business with period

Very Professional, great support and followup.

Excellent from the sales person Chris Laguna and installation team of Billy H, Keenan S and Paul L. Allied provided me an upgraded AC unit at a lower price with a better rebate \- honest hardworking team. Expert installation also

Have always used them for years

Allied and Sam the Installer were excellent .

Thanks for a job well done!

Experience was excellent from purchase to installation.

Overall excellent customer service from sales to installation. I would highly recommend.

Allied came highly recommended by friends and family and they have done great work for good prices for me!

My installation was fantastic even though this unit was in a very small space of a condo.

timely; clean\- before, during, after; expertise; thorough...

The sales and installation was excellent. Very happy with the new system.

Professional, knowledgeable, fair, courteous, reliable \- I can't say enough good things about this company and the people who work for it.

Attention to detail, listened to needs of homeowner and did excellent work.

Thank you to everyone for the hard work

I knew my previous AC unit had died, the previous year I had it recharged, and was told then the old refrigerant (R12?) was getting very expensive as it had been phased out \- so this year when it failed I decided to replace my 20+ year old Carrier AC/Furnace with newer Carrier products. Sales Rep appt was made for a day or two after I called, showed up a couple minutes early, spent time to answer my questions and give me a bid before leaving. I approved bid and set\-up schedule for install. Install day was hot and humid, but the two installers got to work, with coverings on my carpet, cleaning up all the debris, disposing of all my old equipment, and testing everything with me before they left. I am very happily cold again !!!!

Allied is always reliable and has competitive prices.

A/C did not work after installation....The thermostat was not able to communicate with the unit. Wiring issue.

This is the second h/ac carrier unit they have installed. The first unit lasted 18 yrs! Hope this one does too.

Selected Allied out of 4 possible companies \- received exactly what we were promised \- great product, great service, great price Great price

From phone to sales to installation very best

Our furnace died because of a manufacturer defect caused the heat exchanger to rust prematurely. (Carrier made it of steel instead of aluminum.) We wanted to replace it with a heat pump to eliminate our dependence on natural gas (a fossil fuel). Our old HVAC dealer at the time pushed us to install another furnace instead. We eventually discovered that was because they don't install heat pumps. (We also discovered the old furnace and A/C they installed for us were oversized for our house, which is why the far rooms were always too cold.) We used carrier.com to find Allied. They were reluctant to install a heat pump at first, but once we told them we understood it would rely on the backup resistance heat source when it's below 15°F, they were onboard. Their installation team was very knowledgeable and worked with us to configure our Ecobee thermostat with the thresholds we wanted. Allied recommended a unit of the correct size, and those far rooms are now the same temperature as the rest of the house. The only speed bump was that the drain from the evaporator pan wasn't pitched correctly, and the humidifier drained into the pan, which overflowed. It was challenging to discover the cause, but once we did, Allied promptly fixed it. The village inspection passed with flying colors. Our heat pump is now happily whirring away and heating our house even in sub\-zero Chicago temperatures.

Chris Laguna was a pleasure to work with and great project manager. Very knowledgeable, honest, and responsive. Would highly recommend!!

Work was done as promised and within budget. We have used Allied for years. The installers did a great job and helped an 87 year old understand her new furnace and AC, thank you for the extra care and patience.

Working with Allied was a very pleasant experience. The technicians were courteous, neat, and kept me informed during the process. Prior to the installation, Whitaker, did a great job of evaluating my needs and giving me options to chose from. All in all a great experience!

Great crew

Great company to work with.

The initial contact from the company was Whittaker Bennett. His presentation was fantastic\-clear, knowledgeable, and exactly what we needed to see. The installation was also fantastic\-the three installers were efficient, available for answers to questions, and explained everything we needed to know when they were done.

Very fast \& very professional installers. Would definitely recommend.

We've used Allied for a boiler, hot water heater, and 2 AC air handlers and compressors. They were the only quote we received that accurately determined we had a heated floor pipe that could be used if they installed a pump. All installations were extremely professional and accommodated our last minute requests each time. Couldn't more highly recommend an HVAC company!

The installer had issues with making the new AC fit right in my tiny space, but he was persistent, made some calls and got it done. It took some time, but it got done right.

Very professional

I had a great experience with my carrier dealer from sales to installation. They were very professional at all times during installation.I would absolutely recommend them to anyone .

We're so happy with our decision to use Allied as our HVAC professionals for the purchase and installation of our new Carrier air conditioner. The service has been incredible from the first phone call through complete installation. If we ever need HVAC service again, we will definitely use Allied! We had our previous Carrier air conditioner for 30 years! Looking forward to the next 30 years with our brand new Carrier! Thanks again to the Allied team!

They exceeded our expectations

Easy to work with, honest helpful and very thorough

Completely satisfied.

I have worked with Allied for many years now and they never disappoint. This last time we came home from being out of town and the house was at 44 degrees. We had an older furnace and knew we were going to replace it. They were at our house around 8:00 in the morning to give us a quote and they had the furnace at the house in a hour and a half. The Technicians were very professional. Thank You!

Worked with Allied for 30 years and always had good service.

Expensive. Furnace life of how many years, remains to be seen.

Allied has serviced our HVAC needs in 2 different houses. They are thorough, fairly priced, and courteous.

Jeff s did an excellent job during the installation. He was courteous \& took the time to explain how the furnace works \& should be maintained.

Competitive, respectful, technically good, great at explaining systems to the consumer. Have been using Allied since early 90's. Great company

excellent installation

Great Service

Rey good

I had excellent service from this dealer in the past so used them again when I needed to replace the old systems.

Great in all respects

Installed Furnace AC and Hot Water Heater all in the same day. Great friendly service. Cleaned up well

I have had Allied Air/Heating for a number of years and have been more than pleased with their customer service and techs. Always friendly and always on time.

When we use Allied we're. Always dealing with knowledgeable and well mannered service people.

Excellent work completed on a timely basis with professional and courteous attitude.

Have been using ALLED services for manY years . Always have found them to be the best in quality, customer service, understanding, , and knowledge!

Ricardo did a great job. Helpful and friendly

Preventative measures on a yearly basis are essential. I learned that.

I am very impressed with how neat and clean the installation was for the new air conditioner. The installer wore boot covers and a mask when in the house. He put down runners to protect the carpet and was extremely professional. I would highly recommend Allied to anyone looking for a professional contractor for your heating and air needs. I have been using Allied for years and they do great work.

most Allied technicians know what, (if any) needs to be done to my hvac system. but some less experienced techs are not always sure

All Allied employees act professonally and made the process of purchasing and installing an all new system comfortable. I am confident that I made the right choices.

Pat the sales rep and Jeff the installer were both top notch!! Highly recommend!

PAUL IS VERY KNOWLEDGABLE. HE WAS VERY PREPARED FOR THE JOB. NOT ONE PROBLEM OCCURED DURING THE INSTALL. PAUL LEFT THE EXTERIOR AND INTERIOR CLEAN \& TIDY \-\- THANKS FOR ALL YOUR TIME \& WORK. I APPRECIATE IT.

The crew arrived on time. They did a professional job, explaining what they will be doing and how long it would take. When they were done everything was cleaned up. The installation looks great!

Professional, timely, competent.

Good initial impression of the company. There were no pressure when they provided the estimate. They allowed me time to ask my questions and to shop around. They were responsive to my questions. Because of this initial attentiveness to customer service, I decided to go with them not just for the purchase/installation of the equipment but for their future services.

Very good service!

Installer was great. Thorough and clean. Had an issue with the location of a pipe. They were back out and fixed immediately no complaints. Have been dealing with this dealers for well over 10 years and they have never let me down.

Lon and his team John, Dave and Daniel were outstanding

We are very happy with the new furnace and AC, and even happier with the installation.

Very professional and assisted with all the questions

They worked with me to find a good solution to replace an attic unit without pressuring or upselling

See above

Very satisfied

Always great service with professional servicemen who are experts

They were fair in price, efficient, neat, and professional.

Everyone I dealt with was outstanding.

Very satisfied with job

Billy did an excellent job and completed our work professionally and timely.

people well trained and courteous, have used this dealer for regular maintenance prior

Allied Air was amazing. Billy did a fabulous job installing the furnace and humidifier. He took the time to make the most efficient use of the space and walked me through everything before he left. Highly recommend.

Technician Ricardo was very knowledgeable and professional. He was on time and did a great job in clean up. He is definitely an asset to Allied Heating and Cooling.

Lon did an awesome job walking us through the right products for our home. The install team was great. They could not have worked cleaner or been more professional. Highly recommend.

Clean, efficient, successful

Excellent equipment and service people.

Salesman took time to explain the furnace and air conditioner units that were needed. Great installation job!

The installers were on time, very polite, knowledgeable, and cleaned up once the installation was complete.

Been using allied for 25 years and they have always been wonderful

I have been a customer 25 years and they show that they care about how I feel about how they do their job and keep me satisfied.

This is an established company who has been in this area over 30 years that I know off. Many businesses have also used Allied that live in the city of Palatine,Il

I was impressed with my installer from Alliant, he was efficient and definitely knew what he was talking about. Walked me through what was done.

I received several quotes before deciding to go with Allied. One of the things that made me choose allied was the great experience during the evaluation and quoting process with Pat Lee. He answered my questions quickly and accurately and even located something that was wrong with my existing system that helped me get by until the new system was installed. My installers were also fantastic. They did a great job with a complex install and again did a great job answering my questions along the way. Highly recommended!

Service was explained, scheduled, and completed as promised. Very satisfied.

Our air conditioner gave out unexpectedly. Allied came to the rescue quickly and efficiently. They offered us a great solution without trying to upsell. They also fit us into their schedule at very short notice, which was very much appreciated. The sales people, receptionists and installers were all friendly and knowledgeable.

Very Happy

Nice Job

Highly recommend

Was patient in helping me select the proper system for my needs. Was through in explaining system and operation.

Thank you, great job!

The heat wave was coming and our 19 year old AC died. Allied responded quickly and we greatly appreciated the no pressure sales call.

It is wonderful and just in time!

My unit is quiet and I have noticed that my house has less heat pockets. Very balanced.

Wonderful to deal with!

Professional, Knowledgeable and overall exceptional service. From beginning to the end, the best major installation of an AC system have ever experienced! Whittaker, Jack, Gage \& Edgar\-Thank you ALL Big Time

The install was completed in a timely manner with no issues

We have used them for years and are very happy with their service.

Have had several Projects with Allied. Wouldn?t go anywhere else!

Very Good

Allied Air Conditioning and Heating has always done a great job with us!

Sales rep was knowledgeable and installation was professional and timely. Price was not lowest but best price of the established firms. Best choice if you want Carrier. Sales rep anticipated possible problems and issues with installation and solved them. Other reps just gave a quote.

My installer was punctual and courteous. He was friendly and neat.

I was provided with three very detailed options to choose from. I also had excellent assistance in financing my project.

Will highly recommend the Allied Dealer in Libertyville, IL

The experience was flawless from our first meeting to discuss the furnace and AC we wanted to the scheduling and work completion. Communication was great.

No one looks forward to the prospect of having to replace a furnace and air conditioner, but we all do like our homes to be comfortable. And in that regard, the folks from Allied have always taken good care of us, from the time we had to replace an old furnace in 1985, shortly after we moved into this house, through the frigid Super Bowl Sunday one year when a technician came and replaced our ailing blower motor, and the various cleanings and so on in between. When that old furnace began slipping this spring, there was no one else we were going to turn to. Fair pricing, excellent service, expert technicians. What else do you want? We are happy campers.

A great company to do business with. Outstanding service. competitive pricing.

Get it done right the 1st time ?. With the right products ?.

Salesman Chris was great to work with on the proposal. New Carrier furnace, AC and Infinity thermostat installed a week later. The crew showed up on time \- actually early. Removed old equipment and installed new and were out of the house by 2pm. Everything worked great and is MUCH quieter than the old equipment. Went with 80% furnace because of potential issues with high efficiency units requiring service when we might not be around in the winter. New furnace has variable speed motor and two stages so is really efficient.