Furnace Repair & Service

Furnace installations require a certain amount of fabrication. They did beautiful work.

I have always found Energy Service to be very fair and competent.

They work diligently until the job is done or the problem solved

Energy Services originally came out in June, 2024. We had a problem with our A/C. The servicer reduced the Puron level, replaced the capacitor. Along with the diagnostic we paid $412. Two days later the same problem. At that point, E.S. suggested we needed to replace our entire HVAC System that was only five years old. They suggested the current furnace was too big. At a cost of 16,500, a new Carrier Furnace was installed along with an air conditioner/heat pump. All was fine until we turned on the furnace for heat 3 plus months later. We began receiving email alerts 33-11Limit Fault suggesting that our furnace wasn't receiving proper air flow and that we needed to change our 3 1/2 month old air filter ($75). We did so but the next day we received the same alerts. Another servicer from E.S. came out an suggested we turn off our humidifier. We did and generally the situation improved as far as only receiving one alert over the next two months. At that point, we needed the five year old humidifier turned back on but were told to replace it with a new external model that wouldn't draw air from the furnace. We did have the humidifier replaced at a cost of $795.00. Almost $18,000 later, we think the system is working though we did receive another alert when we turned up the thermostat to 72 degrees in early February. It appeared the furnace couldn't handle it. We've dealt with eight different service men from E.S.. They all have been nice but it has taken a while to "kind of" had issues figured out. Along the way, it has been more expensive than I would have guessed. I'm not sure if it's today's technology, but HVAC work seems far more complicated than years past.

Good service. Fast, friendly and knowledgeable technicians.

Very knowledgeable, professional and respectful of the house.

Excellent

Furnace broke down during below freezing temperatures. Service tech was out the next day. New unit was installed that week.

Installation was done as promised and humidifier is working well.

Energy Services is knowledgeable and dependable

The installers were terrific \- efficient and knowledgeable.

Every member of the team (Brian – Project Manager, Anthony – Installer #1 , Javier – Installer # 2, and Patrick – Repair Technician) was very knowledgeable, helpful, courteous, and professional throughout the entire process from "old furnace" repair, insurance claim, product selection, installation, and customer satisfaction follow up.

Helpful and knowledgeable and takes the time to walk through everything.

My sales rep, Brian Rainville, went above and beyond to be sure we found the right furnace for our home. He was patient and answered all our questions. We are long\-term customers of Energy Services and are extremely satisfied with their service and products.

Very pleased all around

Excellent service and personnel! Have used Energy Services for years. They never disappoint!

Installed 2 furnaces. Received warranty on one in 6 days but not the other. Made 2 calls about the other furnace \& told it was Carrier's problem. Finally after 45 days I called Carrier \& found out it was never registered. I did it with them over the phone.

I had an entire system installed. They got it done in one day. Very efficient, respectful and knowledgable technicians! I would definitely recommend this company. Thank You for doing a great job!

Efficient in installing new system and removing old.

We have just purchased our third furnace, and second air conditioner from Energy Services. We feel like the advice we get is unbiased and in our best interest. They have also cleaned our ducts and serviced furnaces for us in other houses owned by our adult children. They really know their stuff.

Excellent service and dealership

Great job.

I have used this firm for over 20 years and find them to be first class!

They did a great job.

The installation was seamless and the team was terrific even though the reason for replacement was upsetting due to carrier lawsuit settlement for faulty part. Scott and Charlie did a great job. They were much more cooperative and accommodating than sales.Upgraded thermostat and we love its convenience.

Excellent service, explained everything to us perfectly

The whole team did a great job, Brian Rainville, the project manager, explained very thoroughly the plan, help us to do the right choices for HVAC. We had a small time frame to do the project and he was able to give us a team in the day that was working best for us.Always answering very promptly my messages. Jeff , Alex and Matt were our installation team.They were in time, very professional, very pleasant…The old unit was removed.. They protected our floors, they left the basement clean .

The ENERGY SERVICES people were helpful in getting me rebates needed to bring down the cost of the unit. A different vendor gave me a quote (without listing rebates) that was WAY MORE than my final price with Energy Services. As for installation: They sent out 3 guys who completed the job in under 6 hours. The were quick, competent, and friendly. As for the equipment: Efficient and QUIET! I've had the equipment for less than a month at the time of this review. And so far, I am VERY satisfied with the equipment, pricing, and installation I received through the Energy Services team.

Install completed ahead of schedule. Follow up adjustments done quickly and efficiently same day..

Excellent response in every way with the experience. Very trained and knowledgeable staff.

My tiny HVAC closet presented a huge challenge to the installer (can't believe I've forgotten his name), but he tackled it with aplomb. And finished ahead of schedule! He actually made my closet more efficient and neat, and I didn't have to clean up a thing after he left, he was so meticulous.

I've used Energy Services for my HVAC needs for the last 15 years or so. Very helpful and professional. Easy to work with and provided quick service for a replacement installation of my furnace/air in one 90 degree day. Very appreciative!

The installers did a fine job and were very experienced

Energy Services responds promptly during requests for service. We have been using them for years and even have a couple of favorite technicians.

Jason Griffin and his team have serviced us for years . We have spent, over this time period, between $50 and $100000 with Energy Services . Their install and maintenance services are impeccable. This is a company that is truly a trusted and 'go to' resource for all of our HVAC needs ! On recommendation, they have been used by selected friends and colleagues\-\-with similar results.

Friendly and professional

Great interaction with technician, sales and the installation team. Very responsive, responsible and respectful.

On time, good workmanship, friendly, helpful in training for new system, did two furnaces in one day, clean.

Great company to work with from start to finish. Project manager Brian Rainville was very thorough explaining different options and did not pressure you into any sales. Installers are great as well, very clean, thorough, answered all your questions and most of all did a great installation. Definitely would recommend this company.

The men installing the furnace \& A/C were friendly, informative and efficient. Thank you!

Would recommend

I have used this company since 1986. They have installed and maintain all the heating and air conditioning units in my home. I highly recommend them.

Kevin, Keith, and their installer team were great to work with. Very professional from the time they came out to my house to talk through equipment options through the day the actual install happened. They provided me with a walk through of the equipment following the install and were quick to help answer questions I had days after the install.

Smooth installation, easy team to work with.

From David coming out same day I called (and getting me a quote same day), to my system being installed less than 5 days later, it was a great overall experience. Both technicians that performed the install were polite, informative, and did a great job.

One of my tenants notified me on late Thursday that her furnace was not working and the temperature in her apartment was at 60 degrees and dropping. I called Energy Services and they sent someone right over. They inspected the furnace and called me back letting me know that the heat exchanger wasn't just cracked but had a sizeable hole in it. They even called me on Snapchat to show me the video. The furnace was 17 years old and had multiple issues prior to this so I knew it was time for a new furnace. Energy Services scheduled the install for the very next day and even offered to bring some space heaters for my tenant to tide her over until the following day. Energy Services arrived exactly on time at 8 am and were finished ahead of schedule by a couple of hours. Needless to say, my tenant was very pleased not only that she now had heat but the fact that she had a new furnace installed from one day to the next! Would highly recommend Energy Services! Will definitely use them again for all our HVAC jobs.

a great experience

Excellent Work

Very happy with the service Energy Services provided. They were prompt, courteous, and professional.

Great installation

Best dealership.

The work was performed professionally and the installer went over everything with me about what was done \& how to operate the new humidifier.

Quick response by the owner to get my new furnace installed . Great technician who did my instal. Very pleased with the quality of service and Carrier furnace.

Great service

Outstanding customer service and support.

I was very pleased with the quality of work that Energy Services provided in the installation of our new Carrier furnace. They arrived on time and finished the job in about 6 hours. Everything went very smoothly and when our village inspector came over the next day she said that they never have any issues with this company.

Both technicians went above and beyond in installing: excellent attention to detail, excellent communication on options and features, and excellent customer satisfaction.

Have been with Energy Services a very long time. Very good service, workmanship, and personnel. We've only had the new system for about a week, and all seems well.

The installers were efficient and polite. Our furnace was installed in a timely manner from the initial call to set up the appointment to completion of the installation.

Called Energy Services and they came out the same day! The found the problem, gave me my options and came back the next day to finish the job! They are just wonderful! I am recommending them to everyone I know. Thank you!

The customer service experience was outstanding. I believe her name was Holly, had answers to every question i had, very professional, polite, and respectful. The Installer, Anthony was great! Did a Furnace and A/C replacement by himself! Could not believe he was able to get it done by himself in under 8 hours. He cleaned up after himself, was also very respectful and professional. I would recommend this company to ANYONE. If you want great customer service, professional installs and a great overall experience. Energy Services is the place!

Knowledgeable pros with great communication skills

Kyle from Energy Services did a great job installing my new AC. He was polite, professional and worked to have the job finished in a timely manner.

Very easy process from the sales consultation all the way through the installation..

Been using Energy Services for over 12 years now, and it's always a real pleasure doing business with them! Professional, reasonably priced and always accommodating. Would definitely recommend them to anyone looking for a reputable company for heating and air conditioning repair and replacement

Exceptional service. Expertise, courteous service, very smooth installation.

Non\-cooling issue correctly identified. Sales presentation professional and accurate.

In the 31 years we've lived here we have never had a better experience than with Energy services. Steve, Alex and Alex were friendly, professional and left my home as clean as when they arrived. Spent time explaining everything to me in detail. It was obvious to me that they loved their jobs and are happy doing it. Thank you for such awesome customer service.

Completely awesome!

The installation team was friendly, knowledgeable, and efficient

Knowledge and Quality are found with this provider.

We have had service from this dealer before, but more than anything appreciate the local business that treats you like a neighbor

Fair price and quick installation

As always, Energy Services is prompt and I am able to get service quickly. The AC install was seamless and done very well.

Next day service. Estimated 5.5 hours to put in the new AC and it took 4 hrs. As far as the product they didn't try to upsell me, they sold me what I needed. Great AC, quiet, efficient. We love it.

Friends and neighbors notified me of Energy Services' great work.

Energy Services did an outstanding job on our original furnace

Energy Services is our annual maintenance service provider. They provided detailed quote and completed timely installation.

18 years with this dealer!! Will never go elsewhere!!

have used this dealer for many years. excellent service. very competent.

Good communication; cleaned up well; great overall customer service.

The technician did not run into any problems, and completed the install quickly and professionally.

Very professional, friendly and willing to awnser questions and give advice

New service company to us...so far so good...very satisfied.

We had a fantastic team and felt like we were in great hands. Our new furnace has been running great and everything went super smooth from quote to install.

Good experience

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We have used Energy Services for many years. They are responsive and professional. Our installation of the new furnace was flawless. Steve protected our carpets and we would never have known any work had been carried out. Great company.

They've serviced and installed our home for over 25 years.

Truly Professionals

Energy Services did everything they committed to do, and despite having to make a number of changes to our existing furnace and A/C, they finished not only on\-time but early! Everything works great, and looks great as well \- very professional and clean installation.

On time, knowledgeable, efficient, friendly

Very professional, tidy, knowledgeable

did a great job. very well pleased with the entire job!

Capable installer with good office support

the team was terrific

The install team was able to take care of a couple additional issues/questions I had without a problem.

Very professional installation

Fantastic customer service and expertise knowledge on which Carrier system would work best for my home

The technician did a pretty good job and he was very knowledgeable. Overall happy with the service!!

Couldn't ask for more experienced personnel. From the first visit with Eric to give me an estimate, to the last visit when Steve and Alex installed the new furnace.

Sales person was helpful. The installer was very professional and answered all my quesitons.

Great installer on time and done right.

Dispute after installation concerning quoted price and ownership of rebates was resolved amicably.

Overall, the dealer I have used for many years has provided quality service. Their staff appear well trained and knowledgeable about the products they carry including the carrier line of furnaces and air conditioners. In regard to the installation of the furnace i purchased, the technician was very knowledgeable. The installation process went extremely smooth. The technician provided a few insights about the new furnace shortly after the installation was complete.

Excellent company been using them for years and very happy with the service and equipment

We've been a customer of their's for 35 years and they are excellent

The installer of our air purifier went above and beyond what he needed to do to install the purifier and we definitely appreciated his service!

No problems

The guys that were here sure knew their stuff. Very professional. Definitely would recommend Energy Services to anyone looking for quality products and expert Technicians.

The dealer's sales person was very knowledgeable and the decision to purchase the new furnace was easy. The installer was extremely good. The only drawback\-\-we are wanting or the new thermostat.

Energy Services is always a good company to work with, they provide exceptional services to their customers.

Been using Alan heating for years, very satisfied with there service.

Fantastic. Highly recommend Energy Services.

Installer was the best! Worked like a fiend and finished job earlier than anticipated. Salesman was a great guy and I felt he had my best interest in mind. I would highly recommend Alan Energy in Elmhurst, IL!

N/A

Very personable clinicians. Worked every efficiently. Respectful of my home.

David was great to work with; he helped assess our AC issues and worked with us on the different options for replacement. We decided to do a furnace and AC replacement. Install was done greatly without complications by Steve and Jeff. Would use them again especially for servicing.

We had a need to replace our system and Energy Services had the solution. They were quick to respond, asked questions and listened \- truly understood my needs before offering solutions. And then they offered more than one solution which helped me make an informed decision that worked best for me and my family. And then all promises made were kept. Whether it was communication, installation and support, Energy Services checked all the boxes. If best in class communication and services ranks high for you, you'll be happy for choosing Energy Services.

Highly satisfied with the expertise of the product needed for my home

Air Conditioner and Furnace installers did a great job. Clean up was very good.

Tech was knowledgeable and efficient, no problems with installation.

Technicians were highly professional and responsive. So was the sales staff that came to my house for the initial assessment.

Energy Services was very thorough from start to finish!

On time, done correctly as always and a satisfied customer. All good

Would have liked to have humidifier installed at same time but installer said he couldn't get one in time.

It was a great installation. Nice job.

Best trained, fair price, great service

Energy Services professionalism and expertise makes me feel confident that I made the right decision in my HVAC contractor

Both Jeff and Matt (installers) were easy to deal with and had no problem with explaining what they were doing and how to handle the equipment in the future. Both very respectful in dealing with me and in their treatment of my home. I would recommend these two installers in a heart\-beat!!

Installation of Carrier furnace, air cleaner and air conditioner completed as promised, all issues and questions more than satisfied. Highly recommend Energy Services.

great job

Great service again by your tech Jeff, did a beautiful job replacing the old air conditioner with the new one and he tested it out throughly. He also answered all my questions before left. I had the same tech again, Jeff, who installed my new furnace in February. He did another wonderful job installing my new air conditioner. He is very through and neat, I would highly recommended him for any of your new installations.

Eric and both of the techs were excellent. The entire process was painless.

This contractor came to our home on the day our furnace stopped working and installed new system the next day, I give them an A+!

I was very happy with the great service I received, once it was determined that I needed a new furnace it was installed the next day. The installer, Jeff was very professional and knowledgeable.

Eric Weech did an excellent job in explaining my request. He followed up an any concerns I had after the installation. The unit installers and the service man did an excellent job. I will definitely recommend your company to my family and friends

The best experience we have ever had with an service contractor. Kyle and David and company made the whole unpleasant situation with having to replace a furnace in cold weather extremely tolerable. I have already recommended you to my next door neighbor!

Trust worthy

Installer was quick and friendly. He did not wear a mask.

Matt and Steve arrived when scheduled. They introduced themselves and explained how the process would go throughout the day. They had drop cloths and booties so they left the house spotless. When they were done they personally walked us through all the new equipment they had installed and showed me how to work the new thermostat. They were very upbeat and friendly guys. I absolutely would recommend them to anyone who asks me.

Everything went well !

Absolutely excellent.

Very happy to have a new system

Did a great job installing new furnace and A/C. Attention to detail, great mounting/organization of wiring, piping, etc.

We had used Alan Heating \& AC in Elmhurst for many years to service our furnace and ac. Since Energy Services took over their business, I wasn't sure what to expect. But it was a positive experience as they installed our new furnace. We have an old house, and the space to work in to install the furnace was a bit tight. But the installer did an excellent job, was courteous, and it was clear he was experienced.

company president explained our furnace circumstances to us and answered all questions. Very pite and patient.

Dave is a first class problem solver. I'm pleased that he's been servicing my HVAC for all these years.

Service could have been faster...

Respectful, efficient, knowledgeable and refreshingly old school customer service that is hard to come by these days...these is how I would describe any of the staff at Energy Services!

Many thanks!

Eric in Sales narrowed the product choices to what fit our house size and answered all our many questions both via phone and email. The install crew of two was energetic and completed the install in about five hours. They set the units up on the recommended defaults. The dealer registered the units and sent us the contract. We had used the dealer several years prior to install a new A/C unit.

Have used this company for about 20 years. They installed furnace AC and humidifier. Great products and dependable, knowledgeable service team.

Replaced a furnace from Carrier that obviously had problems based upon past comments from various HVAC companies. If you produced a lemon, shouldn't you own up to it and make it right?

We have been customers of Energy Services for over 20 years. Their service and responsiveness have been outstanding over the years. We have recently had a new Carrier Infinity Air Conditioner and furnace installed and each time the installation technicians have taken exceptional care and attentiveness with our home. The Carrier products have been extremely reliable for us and in the past 20 plus years have needed service only twice outside of regular annual preventative maintenance. I highly recommend Energy Services for their knowledge, expertise, quality of their people and the quality of their products.

Previous experience has always been excellent.

Service in past has always been excellent.

Customer service is outstanding! Installation was quick and professional

The installers were very helpful and courteous.

Even though only one installer was sent to remove my old furnace and install the new furnace everything went well. I think they should have two installers to do this type of work. One person could easily hurt themselves lifting the furnace off the air conditioner box. Then again lifting the new one to put onto the air conditioner box and being able to position it correctly making sure the sealant doesn't get pushed out. This is the only downside for my installation. Jeff did a great job.

Have had Alan HVAC service my old equipment in the past \& found them to be honest \& fair, so I had them install the new system and was not disappointed. They did a great job, explained everything \& cleaned up the area well afterward. Installation is very clean \& professional. Would highly recommend them for sales \& service!

We have been with Energy Services for over 30 years.

After being Happy with Allan Heating for many years, we trusted their joining with the Energy Services team. From our first Technician to our install technician we had a very good experience. David \& Steve 2 Thumbs Up Jim \& Laurie

great service

The whole experience was simple, and done right.

Installed our new air conditioning in a professional manner and in an acceptable amount of time.

Had furnace installed 4 years ago and recently matched installation of new A/C. Both times, the installation was excellent. Yearly service by Dave is detailed and professional.