Heat Pump Repair & Service

We trust Herchenbach! Beside the expertise and knowledge, we appreciate the excellent communication before they get here to let us know who’s coming, during the visit, and the summary in person and on paper after the visit, which lets us know exactly what was done, what might be recommended, and what we can expect in the future.

Great service!

Great service

Great people at Herchenbach

We have been very impressed with this dealer.

Everyone at Herchenbach Mechancial does an amazing job!

Herchenbach did a great job!!

Very experienced and knowledgeable service personnel

Great work

Excellent service. Scheduling was no problem. Technicians were informative, professional and thorough. Left the house spotless.

These guys do it right. From consultation to execution of my project they were professional, helped solve our issues and did great work. Best in class communication and top quality workmanship. Highly recommend them.

Good job guys!

Very knowledgeable. Politeness. Clean. Great company and people.

Service is excellent

Very professional Worked efficiently and did a great job

The Herchenbach team is exceptional from top to bottom. The new install team were courteous, hard working and very quiet. They answered any questions we had and were thorough in their clean up. Could not have had a better experience.

Herchenbach Mechanical provided easy to understand options and delivered my furnace on time with no problems. The installers were polite and did not leave a mess at the end of the job. Herchenbach Mechanical is a solid local business that has earned a good spot in Gurnee.

Herchenbach installed our new furnace, hardwired our new thermostat, and tuned up our A/C unit. We received a few quotes from competitors, but these guys had the best value and quality with Carrier products. Curtis was extremely helpful in walking me through exactly what we needed within our budget. He was very accommodating in ensuring we received our warranty rebate for our 20 year old furnace. The installers were very professional. They performed a very clean and organized installation with all the wires and plumbing. Definitely recommend!

From start to finish the Herchenbach Mechanical team took excellent care of us. The technicians were professional and c"did very nice work.

I am so pleased with Herchenbach Mechanical. Reliability, integrity, great customer service are all attributes of this fine company. I am happy to confidently continue as a customer and happily recommend them to all my local friends and acquaintances.

They did a great job with the install.

Excellent customer service. Installers made a great team \- we had a tricky situation and they took care of everything and were tidy as wel. Front office was friendly and super responsive.

They replaced my entire HVAC system expediently. From the time I contacted them to installation and having heat back in my house all within 24 hours. They even juggled other non emergency appointment so I can be taken care of right away. Very impressive customer service.They are my service maintenance provider for two seasons and they treated me well when I needed them the most.

Very professional staff!

New Furnace, Heat Pump and minor additional ductwork was our project.. Curtis and the whole team are great and we are happy to have found them. They are our new HVAC service provider.

Good experience

EXCELLENT SERVICE \- INSTALLER WAS VERY METHODICAL AND EXPERT IN DOING THE INSTALL

The guys did an awesome job

WOULD RECOMMEND

Nick and his partner did a great job installing the furnace and AC. They were friendly and made sure my questions were answered.

I highly recommend Herchenbach Mechanical for all your HVAC needs. From the moment I called, and spoke with the receptionist I was treated respectfully and they wanted to solve my problem asap. The tech that came out was respectful and professional. He installed a new thermostat and showed me how to operate it on my own. I am definitely a satisfied customer.

Adam was a seasoned salesman as well an efficient installer.

The team did a great job installing my new system. They gave me a review of the system before they left.

From top to bottom, great organization. The quote, install and all customer service along the way was flawless

They were very through explained exactly what they did installing the furnace and ac and made sure if i had any additional questions before they left. Very professional.

Great company. They were very informative in explaining the type of furnace I needed. Installation was great. Employees are very professional and again explained things throughout process.

Fully supported by office and technical service. That's been our experience with Herchenbach.

Went above and beyond in the work they performed. They were awesome

Pleasant, communicative, expert service at a reasonable price.

Excellent all\-around experience from sales to installation. Highly Recommend!

Job well done, good explanations to questions, left everything nice and neat.

As luck would have it, our air conditioner died right before the start of a 90 degree/high humidity heat wave. We had a newborn at home and needed quick service more than anything else. Herschenbach mechanical came out same day to diagnose that our compressor had died and the old unit needed to be replaced. Our technician discussed all the system options with us and sent us a quote by that evening. I called next day to ask about installation lead time and they mentioned that while they were scheduled out a week (it was really hot after all...) they were able to rearrange their schedules and install the system the next day. True to their word, the new system was installed quickly at a reasonable price and works so much better than our old system. Don't think I could have handled another day in the heat and Herschenbach made it happen.

Prompt, respectful and knowledgeable

Curtis and his team were awesome. Very pleased with my new AC unit.

Great family owned company. Been doing business with Herchenbach Mechanical for 30 years. Wouldn't ever go anywhere else.

Highly recommended. fast, responsive and dependable

Very positive experience. Kind, professional, and thorough. Explained everything to me and was able to work with my available budget. A+

Herchenbach's people from their office staff thru their installers were informative, thorough, and always congenial. A pleasure to do business with.

Installed a new furnace and AC in four hours

I wasn't happy when my "antique" furnace "crapped out" in sub zero temperatures about a week ago, but in under 7 days, we went from making the initial call to Herchenbach, to getting our new Carrier Furnace installed yesterday. It was an unbelievably simple process from start to finish. I got 3 quotes sent over via e\-mail the first morning, they were all explained to me thoroughly by Curtis, as HVAC is definitely not my thing, and I chose one of the options that same day, applied for the financing on their website immediately following, was approved 10 minutes later, and they were out here 4 business days later doing the work. Hilllary in the office was fantastic, she remained patient with me, considering all of my questions, as I was nervous about spending the money suddenly, but they could not have been better as a team. The 2 installers were great as well. With the snow melting, I was worried about mud, but they laid down tarps from the entrance all the way downstairs to the furnace room. It was a total non\-issue. They got the job done, extremely professional, answered any questions I had with knowledgeable answers, and including demolition, complete install and testing, in 6 hours. It was unbelievable. The Carrier system is so quiet compared to the unit they replaced, and the smart thermostat is so cool as well. Anyway, I would highly recommend Herchenbach and Carrier to anyone looking for a new Furnace and/or A/C system. They will be back out in April doing my A/C system. Looking forward to it! Keep up the good work.

Technicians were professional and worked diligently to get the new furnace installed quickly and correctly. Answered all questions and explained the process well.

fantastic service

Excellent service and price.

Great to work with. Have used them for over 25 years.

Herchenbach Mechanical has been succesfully caring for all my Heating, Cooling and Humidifcation needs for over 20 years and across 2 generations of Herchenbachs. I always recommend them extremely highly!

All around great experience with the install of both the furnace and air conditioner. Thanks!

Herchenbach Mechanical made the process of replacing my old furnace and AC system painless. They went above and beyond to make sure I had heat as soon as possible during a cold November..........

Awesome job replacing very old furnace and AC unit with new equipment. Very neat work, very knowledgeable, and explained everything in great detail! Highly recommend!

Great, friendly service and very honest. I had a new furnace installed. All Covid safety precautions were followed. They arrived on\-time and worked efficiently. Initially the quote included rework on A/C coil, but the guys were able to find a solution without having to cut the coil, and saved me a big chunk of money. I have used them for allof my furance and AC maintence and will continue to do so. Highly recommend.

I have used Herchenbach for a number of years and they have always provided the best service. The replacement of my old Carrier H\&A with the new Carrier H\&A could have not gone any smoother. They did an excellent job. I am very pleased with everything!

This company did a great job helping me with options for purchase and then did a nice job on installation.

Excellent service from beginning to end. Technicians were professional and walked me through the installation process answering any questions.

Herchenbach Mechanical is and excellent company for HVAC needs. They were extremely professional and answered all of my questions. The installers came at the allotted time and completed the installation in a timely manner. I would absolutely recommend this company.

Very prompt, professional and courteous.

The service guys were wonderful, friendly and curtious! They did a great job.

Happy to have a working product

This company knows how to serve their customers properly. I would recommend them for any HVAC project.

I have used herchenbach for over 20 years and in 3 different houses. They are great for both service and installation of new units.

We have used Herchenbach Mechanical for replacement of both our AC and furnace. Excellent job in analyzing our equipment needs and offering several options. Recent Installation uncovered issues with previous competitor's installation that Herchenbach team corrected for improved and safer equipment functionality.

Excellent customer service from beginning to end of my project. I highly recommend Herchenbach Mechanical if you are looking for quality and experience.

great and quick service

Installation conducted in a professional manner. Answered all questions and cleaned up the areas inside and outside after the installation.

Herchenbach Mechanical was recommended to us from a friend because of their honesty, integrity and fair pricing. I recommend them to my friends now, too. I truly appreciate how they try to help service first and give us options, not just automatically replace. But we did need to replace our air conditioner this year and we didn't even consider going with anyone else.

Fantastic installers. Hard working, efficient, friendly and took time to explain all features of the system

Two gentlemen came to install the AC today and they were friendly, polite, and professional.

Good service and support from HERCHENBACH MECHANICAL, same as past experiences

Very pleased with the installation. Installation went well and the crew were great. They did a clean and professional job. The old York system this replaced lasted over 23 years with minimal service required. Hopefully the Carrier Infinity equipment will serve us as well.

Great service, cleanliness, informative

Thorough and competitive quote and excellent installation.

From the quote to the installation, everything in the process was smooth and easy. Everyone I spoke to was super friendly, and even the village inspector that came after installation said, Oh, Herchenbach, I'm sure this is all great!

My furnace died during the cold spell in January . I called, they came immediately and within a day had a new furnace installed . On time, polite, professional. Then this spring they came out again and installed the air conditioner. Another great job. Plus, I had issues submitting an appliance rebate. The office was very helpful and patient with me. I will refer them to everyone!

I?ve had Herchenbach take care of my HVAC needs for over 30 years, and I?ve never once considered looking elsewhere. They have always been there when I?ve needed them, quickly I might add, have always gotten me up and running, and I?ve always been pleased with products they recommend when replacement is the best option. Experienced technicians, honest evaluations, and excellent customer service. I highly recommend them.

Great service!!

Speedy installation

Super professional, super clean. very very happy with the new furnace and to be warm again!

Everything was perfect!

We had a 28 year old furnace. First they tried to repair it, but that really didn't work. Then the owner came out and quoted us on three different units; we picked one and it was installed the next day. We are both very happy.

Satisfied so far

They offered q great product, competitive prices and great customer service.

The dealer installed the unit promptly and neatly. The installers cleaned up the area afterward. And they walked me through using the new thermostat. Overall, it was a good experience.

Everything was terrific \- I couldn't have asked for a better experience.

Curtis and his team did an excellent job from quote to installation. They gave us lots of options to choose from and helped us pick the best system for our needs. We highly recommend Herchenbach Mechanical!

Very pleased with installation. Well done.

We got our estimate and got our new system a week later! Three technicians came and installed our new system, so it took only one day.

Fast and very friendly service. Already recommended them to my neighbor

Excellent

Super professional heating and air company. Replaced my A/C unit. The technician's were very friendly and professional and explained everything clearly. The pricing was very reasonable.

Herchenbach replaced our furnace yesterday, we had called the day before because our old furnace wouldn't turn on, Curtis came out within about an hour and discussed the issue with our furnace, he recommended replacing the furnace because of its age and condition, rather than spending more time and money fixing it. We agreed and Curtis returned the next day and installed the new furnace. This experience was easy and Curtis explained everything to us. Excellent service and everything was done in a professional, speedy way. I highly recommend Herchenbach!!

Very prompt, clean and professional. Fair price and quality product. I would recommend them highly.

The new Carrier equipment was scheduled for install within a week. Two service men did a great job of replacing the 19 yo Carrier equipment. Neat, knowledgeable, quick, and answered all questions. The only hiccup was the initial performance of the smart thermostat. It was replaced and the new one works fine. Always a pleasure working with Herchenbach and Carrier.

Herchenbach is the best! On time, professional, long\-term employees who know to provide great service.

they have been servicing our house for the past 3 years and have always been on time, left everything clean and they really take their time to explain in details technical issues. BEST SERVICE EVER!

I just had my Furnace and AC replaced by Herchenbach Mechanical. The whole experience from the initial call to set up an appointment for an estimate to the installation completion, was excellent. Curtis and Sharon do a great job in every aspect of the services they provide. I never felt any pressure to do anything and I always felt the total experience was fully transparent. I would highly recommend Herchenbach Mechanical for all your HVAC needs.

Excellent Install. Prior to install, did not return phone call regarding capacity.

I had my furnace and A/C replaced after 16 years with old system. Curtis explained the options clearly and installed both in one day and fully explained the system and how to operate completely. Highly recommend them to anyone looking for a company that has a focus on customer service and value. Nice job!

Efficient

Installed a new carrier humidifier as the other unit was 12 years old and beginning to not operate properly. New unit installed quickly and working well.

My thermostat was replaced, and Herschenbach did it with expertise and talent. I am grateful.

I used Herchenbach Mechanical to install a new furnace in my home when my existing furnace (23 years old) decided to call it quits. They did a great job installing my new Carrier Furnace. Price was extremely reasonable and they provided great service

Kudos to Curtis, Ron and Steve for a job well done replacing our 22 year old equipment. Aware that the end was near, we order the Carrier Performance 16 SEER A/C and furnace. Suffice it to say, Curtis was straight up from the beginning and helped us make an informed decision about the future of our heating and cooling needs. Hoping not to see them again except for bi\-annual service calls.

21 years ago Herchenbach installed my 1st Carrier central AC unit. It ran without issue until this year. I called them back to replace it with a new Carrier unit. 2 years ago they replaced my original furnace with a new Carrier furnace and it runs so much better then the original, even when it was brand new. Herchenbach carries quality products at reasonable prices. They are carful not to mess up your house and make sure the unit looks good before they leave. Highly recommend.