Furnace Repair & Service

Very professional. Work was performed with great care. I was treated with respect and felt I was becoming part of the family.

ABC met all my expectations!

Excellent experience with this dealer

All the people at ABT were wonderful. So friendly kind and knowledgeable. From Adrian who detected my problems with my old system to Dee figuring out all I needed to keep my house efficient and temperature perfect and then the hard working crew that installed my new system. Jorge and Tim! It was a pleasure doing business with ABC! Thank you.

products installed properly and working good

The furnace was not working. They failed to come out after being called multiple times and it took several technicians to solve the problem. They promised they would install a new thermostat and never installed it. After I posted negative review, they offered me $100 discount on something they told me they were going to do for free.

Need to go thru hoops to get final inspections finished with city inspectors

They were on time cleaned up after left nothing behind

Scratch my floor bringing in the furnace

They left such a mess in our home and made no attempt to clean up after the installation. Some of it stained the carpet and walls which is permanent.

Well organized and responsive to both our needs and questions.

Bought a/c and heater. Once installed, neither worked correctly as the fan was on super high and couldn’t be lowed. The techs left it like this. Next tech couldn’t figure out why the fan was so loud and couldn’t lower it. Third tech came out and finally fixed it. It was a simple app that controlled the fan. Why didn’t the “highly trained professional installers “ know this?

I am extremely pleased with the.furnace and the service I received from ABC, it's technicians and representatives

Very pleased with ABC and are long\-time customers. Always very courteous, efficient, arrive on time, and always want at make sure we are totally satisfied.1

During our annual check up, ABC noticed that there were some issues with the heat exchange so we made the decision to replace the furnace. During the sales process, ABC made it very attractive to us to also replace the air conditioning unit, so we did both, and then decided to add the Respicaire Oxy 4 Air Purifier as well. The team that came in to install the equipment were great. There was a couple things they couldn't get working so the following business day they sent out a technician who did an outstanding job with resolving the two issues. We love the new unit \- it is so quiet \- and the air purifier is making a difference in the air quality. We highly recommend ABC for your heating and air conditioning needs.

EXCELLENT SERVICE!!

Two service professionals from ABC worked a very long day replacing AC and furnace. This was not the first job I've had ABC professionals perform. They are always polite, great at keeping homeowner informed and always willing to answer questions.

The dealer has been great about trying to figure out issues with my new furnace.

ABC did a phenomenal job from start to finish technician, sales and installation of our new Carrier furnace. We are very happy with our new furnace.

From beginning to end I had a great experience with the ABC Heating \& Cooling team. I would and have highly recommended them.

Our furnace went out on the coldest night this year and they came right out and installed a new furnace same day.

ABC was great to work with on replacing our furnace and air conditioner. They went over all our options and had everything installed and working the next day. Would highly recommend!

Great job, fast install

the tech tried to fix it , the unit was defective; had to replace it a new one.

We originally called for a repair. Tech was brutally honest about cost vs. worth. At that point we called for a quote on a new furnace. Sales guy was terriffic. Offered us several different options. We chose the middle cost option and still get to take advantage of all the great extras that ABC offers. Furnace is working great! Couldn't be happier :)

Came out promptly in the late evening when old system failed. New system was installed the very next day.

Furnace is to noise, technician adjust the flame to the factory settings and we got a decent heat, if technician lower the noise in furnace, then we don't have enough heat!! The heat never reached to the thermostat settings.

Wonderful service

We have had a 5+ yr. rapport with ABC on various service issues and have been very satisfied.

Quick turn around

I am an ABC Club member and for a small monthly fee I get 1 AC cleaning and inspection and 1 Furnace cleaning and inspection with recommendations and product discounts if purchased.

Being a club member , easy scheduling with maintenance/ also calls for reminder sending professional n experienced technicians n explained findings

Excellent service was provided by knowledgeable, experienced personnel.

Everyone I dealt with was courteous and professional. They answered all my questions and information on how to keep the heater and air conditioner in good working conditions. I felt I could rely on the company no matter what my needs are. Now, I have "guys" who will watch over me.

team was very professional and competent.

Great ppl and service. Highly recommended

Our second time working with ABC and they are great. Highly recommend

Karim showed me the inside of my furnace and was very pleasant and explained the problem. Both Karim and Travis were a blessing to deal with! They both went above and beyond my expectations! Rob K and Bob D were the installers of the furnace and thermostat and were polite, efficient, quick and also exceeded my expectation!

Love this furnace! It keeps the house at a steady temperature!

Very professional, timely and did a great job with installation. Minor problem over a week later, turned out to be electrical wiring but resolved (1) phone and an hour later.

The gentlemen who installed the new furnace were very professional and took great care of us

They were inspecting my 12\-yr. old furnace and discovered a problem. They replaced the old device the next day. Two workers did a nice job, very clean work. Selected from Best Picks Report, a local printed review of recommended installers (for Chicago Suburbs).

Great service and explanations!

Thorough and next day appointment

Great job \- very professional \& responsive

Very professional throughout the process from the beginning to the end.

great company

great srvice clean install and clean up

Everyone we spoke with were very friendly and knowledgeable.

Very happy with ABC

Extremely fast turnaround, friendly service, expert install

Everything went smoothly from start to finish. The crew was polite, caring, professional and excellent at cleaning up.

Great Job!

This company has highly trained personnel. They are very efficient, knowledgeable, and professional.

Original installers were here 9 hours \- crazy! Then someone had to come back twice since the installation due to a leak

After having two other companies out for an estimate, I received the 2023 Best Pick Reports for the Western Suburbs. ABC was one out of two companies listed. They came out provided excellent information, very informative and I trusted what they said. They mirrored some of the advise and explained why other suggestions from competitors were not valid. I was able to take advantage of the BOGO sale and install a full heating, cooling, and humidifier system at a very reasonable price. Installation was professional, thorough, and removed all the old units. We are extremely pleased.

Great service

They replaced my HVAC in less than 24 hours after I bought the system.

Outstanding service, on time, professional personnel, great price

ABC crew provided excellent and professional service: Brandon did the furnace tune up; James provided all the pertinent sales information; Paul and Brandon installed the furnace and air conditioner.

So far, so good, no problems.

I'm very happy with the service from this company. They're knowledgeable about the products and were able to complete installation in a safe and quick manner, even saving me money by figuring out how to do it without having to remove the water heater first. I highly recommend them!

Great in every way! Made a painful thing much less painful of an experience

Very satisfied

Great service. Fast and clean

Installation went flawlessly and great product knowledge.

Thank you for the great service, ABC found a damaged part in the furnace they installed and had it replaced and repaired by the following day

Professional Service. Was able to make an appointment and it was installed the same week. So happy I called ABC.

Pleasant, efficient, arrived on time, cleaned up perfectly

I wish I could give them a 5 across the board. The only reason I gave a 4 on service was that it took 2 return visits to install the heating strips in my unit. The initial installers and service (Brandon \& Brendan) were AWESOME! They also realized our electric service wouldn't handle the heat strips normally put in so smaller, yet effective, ones were needed. The next visit I had to call to see when they were coming and when they arrived the tech wasn't sure why he was here. That was a bit frustrating. The third, and final visit, got the heat strips installed and all is well. Just felt the 2nd visit should have resolved everything. Our sales person, Joe, was great and help identify the need to replace our 52 year old unit! ABC is good and I'll use them again.

After choosing the units and setting an installation date, the chosen a/c unit was found to be on a backlog. ABC made the offer for an upgraded unit that was a better choice for the resident. Upon using the unit, I have found it to be exactly what was needed. I am happy that I decided to branch out and change to ABC and purchase Carrier units.

The original installation was terrible but subsequent follow up corrected the problem

Quick install.

I feel that we did end up with an outstanding AC and Furnace but the ad for BOGO (buy one and get one free) as well as the "Free Financing" did get me to contact ABC but the reality was that we paid full price for each unit and if we went with with the "free financing" there was a considerable up\-charge \- which in effect means we would be paying for the financing. I did secure two other bids and the price per unit cost came to about the same amount $$ which validates ABC inflated the price for the AC which covered the cost for the "free" furnace. With that said we did go with ABC based on their expertise and 10 year parts AND labor coverage \- even though,

Love the service and the professionalism

Very good professional service. Joe Pascente was our salesman. He was great.

Great fast efficient service

ABC is a great company

Entire process went great. Company instilled a strong sense of good faith, and good workmanship.

Great salesman and great installers!

ABC HVAC were ready and willing to try to fix our 17 year old Carrier AC unit with a bandaid\-like fix but we opted for full replacement. ABC had our new unit installed within 24 hours of identifying the problem.

Unbelievably excellent service from the moment they arrived. They worked for 12 hours straight without a lunch break to complete the job in one day. It required custom fabrication of ductwork and installation of the HVAC furnace in a small closet where the previous one was. The new unit was physically larger however so it required quite a bit of custom fitment.

Friendly and business like.

Reliable, knowledgeable and answered all my concerns and issues regarding the HVAC installation

This was the worse experience ever. I paid upfront over $9500 for a complete HVAC system just to find out they installed it without a permit and they install the incorrect unit for my home. I was in the process of selling my home and moving and had to find out about the permit on my own after getting the run around about an inspection for 3 weeks. Finally got the system installed correctly and it is supposed to have a 10 year transferrable warranty which was an incentive for buying the house just to find out now that I want to transfer the warranty that it is now reduced to 5 years instead of 10 which makes me look like a liar to the people to purchased my house. Please do not use ABC Plumbing because they do not operate with integrity.

Could not get a call back from my sales rep. Never got warranty information as promised.

Z005761861157C

I am excited about my Carrier AC Unit better fir from 2.5 tons to 3 tons basedbon my square footage

Signed a contract and paid for a 95% heater and they installed a 90% heater. When I noticed and confronted them about it, they tried to say they are the same. The installers were good but the company needs to install what was agreed upon in the contract. I wish I would have hired someone else.

Very professional installers.

Great Service

Problems with previous heater detected and replacement installed within two days. Complicated heater location within unit and dealt with professionally.

Very professional, courteous, friendly and efficient.

Had one small hiccup with the install but ABC fixed it as soon as we let them know about it. Love the surprise\-free pricing.

Great work from the crew!

Very professional and made sure to Go over every detail.

Nice

We have been happy with all of the service men that have been to the house for cleaning and installation.

Very polite and industrious.

Installers did excellent job and stayed as long as needed to install equipment correctly

Everyone I dealt with was very friendly and helpful. Installers were awesome and made sure everything was perfect!

It was a great experience!

Installers were professional and courteous. They kept me informed throughout the process of the installation.

I am glad I used ABC to install my new HVAC system. They were very professional and courteous. They kept me updated on the progress and were able to finish the job in 8 hours. Would recommend.

Lauren, Pedro, Vince, the entire install team: professional, courteous, efficient. I couldn't have asked for a better experience.

None

Rob did a good job convincing us to go with ABC. The two installers were very knowledgeable and very helpful in answering our questions. The install process was flawless.

Very professional and efficient came in completed the job cleaned up and left

Prompt, expert installation for air conditioner and furnace

Great people and service.

Everyone my wife and I interacted with during the service visit and removal/installation were fantastic. We would highly recommend ABC to anyone who needs HVAC service.

Everyone out here to replace our old air conditioner was great. Very knowkedgeable and professional. The guys were very personable and efficent. You never knew they were here, cleaned up and installed everything to our satisfaction. Wish all service tech's were as good.

I got the bundle Carrier New Furnace, New Air Conditioner, and Central Air Duct Cleaning (from Carrier, Arlington Heights). The first two jobs were done in the first day, and the third job in the second day. Awesome people, professional technicians, everything works perfectly, quiet, my wife and I feel refreshed in our home, many thanks Carrier.

The service was great and was done in a timey maner

Crew was courteous, knowledgeable, professional, and hard working.

Very professional

They were excellent and professional. They made sure I understood what they had done and it seems to be working great so far.

ABC took the necessary steps to insure that the installation of my new Furnace and A/C on April 4 was done right. Several days after, another Technician was sent to check both equipments for peak performance and efficiency.

The men that came to my house were very professional.

The furnace is working well. It's to early to rate air conditioning, but it looks okay.

They did a great job and were able to install the same day I had the issue, which was a life saver because I have a new baby in the house and was without heat entirely.

Very Efficient and knowledgeable

Other big player in town ghosted us, apparently because it was going to be a difficult install. ABC saw the same issues but got it done and done right. Super flexible dealing with paperwork needed for roof access and even though it was a tight squeeze the walls in the hallway didn't reflect that at all.

Very quick response time; very professional; excellent work.

The servicemen who came to the house were very respectful of me and my home. They took time to tell me what they were doing and, when they were through with the installation, showed me what they had done and asked if I had any questions. They made sure everything was operating correctly and that I was satisfied with the work before they left.

Quick service with what seems to be quality components.

Love the new heating furnace I bought from ABC plumbing. Great service

The furnace was installed the same day

Did good

on time service, well trained employees

Professional employees

The installation went smoothly and the installers were very knowledgeable.

Both our sales experience and installation experience were top notch. Experienced, well trained staff made all the difference. I'm confident we got a good deal on the furnace and air conditioner pricing, and the installation was smooth and efficient.

All was addressed by ABC and now waiting on the warranty paper work and certificate from Carrier for the materials that were installed and paid for during the replacement.

Perfect install start to finish

thanks!

1. Our vinyl siding was singed during the installation of the air conditioner. Only after asking about it was I told what happened. (NOTE: This could have been avoided if they had put a piece of plywood between the house and the air conditioner during the installation.) I was told that a picture of the burn mark was taken and sent to the office. We have not heard back from anyone at ABC. 2. There are glue spots on the basement floor where the furnace piping was assembled. (NOTE: This could have been avoided if they had placed a cloth or cardboard on the floor where the gluing was done.) 3. I was under the impression that our new thermostat would have large text \& numbers to make it easier to read. Although the current temperature is large and easy to read, the rest of the information is small and, for old eyes, difficult to read. When I asked if this was the correct thermostat, I was first told that an upgraded thermostat (T6 vs T4) was installed. I was then informed that the T4 was installed per the order. I was then told that he would have someone from ABC come out to the house to show us possible thermostat options. We have not heard back from anyone at ABC.

They arrived right on time, and did a wonderful job installing my updated hvac system.

My installers were very competent.

They did not show up for appointments; Did not call to explain; Delivered damaged equipment that subsequently had to be replaced; Did not return phone calls, text messages and eMails asking to speak with a member of the management team; sales rep effectively abandon me; Service rep would not put me in touch with management team; They did not follow my service requests or adhere to local building codes. The original installation date was September 7. The work was not completed until October 3. These people simply do not care. I am happy to speak with someone and share details and correspondence at any time.

The unit is nice and cools appropriately. However, I had to call them to come back, as the drain pipe from my evap coil was leaking water into my furnace. The new person who came out redid the piping and fixed the leak. Therefore, I can't give 5 stars.

The agent sent to make the quote was very personable and knowledgeable and described the different options available very well. I received my quote and got installation right away.

Great overall experience

They did a good job, would highly recommend them.

Love the knowledgeable people who installed my new furnace and AC.

Completely overpriced and lack of experienced people!

Furnace install was sloppy. Hole was drilled on side of furnace centemeters from the heat exchange and covered up by a ABC magnet. Jbox was placed on the top of the furnace next to the vent and stuck out in the walkway. Vent leading to the chimney was also sticking out in the walkway. Damper to the humidifier was removed and discarded with my consent. It took three separate calls to ABC to get these issues resolved. Two techs were sent that said they don't have the equipment to fix the issues even though it was noted in the service call notes. I now have 6 holes drilled in the furnace that shouldn't had been. One week after the repairs I noticed today my humidifier is not working and there's a leak coming from the pipe below the humidifier that is connected to the stack. It smells like sewage. I will be calling ABC tomorrow to come back out to fix these issues.

Two months and the install is not finished. If you are looking for someone to not return calls, leave garbage in your yard and give you the runaround for months, they are the guys for you. Not one problem has been addressed and no one follows through on the project. Better off to call anther dealer. Equipment is high quality, better off using another installer.

Courteous installation crew came out and installed the system within a day. Very satisfied with the whole installation process.

Installed everything same day.