Heat Pump Repair & Service

Marco and Jared were very nice and professional. They did a great job, and dealt with problems with great patience.

Mills Air has been our service provider of choice for a few years now and we will not be changing our minds anytime soon. They are competent, friendly, punctual, communicative, knowledgeable, and eager to please the customer. They have my complete confidence in servicing our mini-split as well as our AC unit for our home.

Everyone from Mills has always done an excellent job.

they did a great job and my unit runs great

John Aldrich was great. He looked over everything as the guy that came out before did not check everything that needed to be done. John was very helpful going through every thing I was going get with the new unit. Have had problems with Service Finacial with the costs. John took care of it and keep in contact with me. I would recommend to anyone. My brother will be contacting as well. I was referred from my parents. Great job John and thanks for everything.

Salesman was very communicative and helpful BEFORE the sale. Have several dead spots and no return phone calls to fix the problem. The technicians are very good though. Support after the sale not so much

From the sales person to the installation crew, Mills Air was top notch!

No service has been performed

Mills was recommended by a friend who is a commercial HVAC tech., He maintained my old units for years but when it came to needing new ones.... he said use Mills.

Very happy with David's service replacing 2 split units. He even ran new drain lines and the underground chase. Thorough, knowledgeable, and professional, as well as conscientious of my home and property. Total cleanup upon completion.

Professional, courteous and knowledgeable

Triple R on monsters was right

Steve their comfort specialist was very personal ,friendly and very knowledgeable and knew how to correct problems from the previous ac installation , things that other companies missed. The installation team he sent out did a great job and the office staff was also very helpful .

Great service and professional.

Excellent installation and service

nice

Very friendly staff. Quick install. Will use again.

I had a total new HVAC system installed by Mills Air. They are very professional. They did a very neat job and answered all of my questions.

Friendly installers. Did good work and very fast. Will recommend to others

A good all\-round experience, left the job site clean and tidy.

Disappointed that the unit installed did not meet the rebate requirements for Duke Energy. We were under the impression from Mills that we qualified. We didn't. Technician was excellent.

Serviceman had some issues during installation.. they said it was due to my electrical since my home is an older house.. they had to return twice to fix and complete the "kinks". Steve from Mills Air was troubleshooting and taking care of my concerns like the true professional he is...he and his crew had to redo and adjust certain things but in the end my AC is running as it should, great, also the concern in having customer satisfaction came thru as the top priority...I appreciate that from Mills..especially now a days.

Re: Solve Problems 4/5\-\-had service to come out for f/u 2nd floor zone cooling issue

Technicians were terrific! Timely, polite, clean! Great experience!

Wonderful service and very knowledgeable!

The only issue I have is that the unit fan is loud since the unit return vent is in the dining room next to the garage where the unit is.

They were on time and did a great job. We have always had good experiences with Mills.

Great job \- very clean after

Very good a d fadt response

Good service for installing new ACs

I've had a unit installed by Mill's Air for eight years. The unit started giving us problems starting this past June. We called in for service, and the technician arrived on the day and scheduled time window. He asked me what was wrong with the unit, and I explained that the unit has been running and not cooling at all, and that it has been going on for two weeks. he proceeded to check the compressor housing outside. he told me he checked everything and that the only thing he found wrong was the number of pounds of freon in the unit. He told me that I was down one pound and that he would re\-charge it. After he did that, he went into his vehicle and got his leak detector and checked both the units, compressor housing and the inside air handler. He did not find any freon leaks. The next day the unit was not cooling again. after calling mill's air for the second time, they dispatched the same technician out to the house. he checked the unit again and this time he said it was the capacitor. I spoke to him on the phone and asked him for the part number for the capacitor so I can order the part in. I was not going to pay over $150.00 for a part that only costed me $20.00. once the capacitor was replaced the unit worked for 24 hours and then stopped completely. Another call was put in for the same unit. this time we waited some time to call. I was informed by other companies that it would be better to call the installers again to come out. So, I called Mill's Air once again. the schedule was made, and the technician arrived, this time a different one. This technician after asking me what the problem was, and I responded with the current issue I added the previous experience we had with the unit. This time the unit was not powering up at all. He checked the electrical lines and spliced two lines to override something, and the unit started. It still was not cooling. He checked the compressor for freon and discovered that the unit flat lined (no freon). He then told me that I was being charged for the freon, I told him that the unit was, supposably re\-charged to five pounds less than a month ago. He called the shop, and they instructed him to charge the unit, at this time it made we wonder if the previous technician had really topped of the unit. This time I paid extra for another leak search, to my surprise a leak was located within the air handler coil. this leak was even visible. We heard it and saw the freon seeping out of the unit. How can this have been missed? I went ahead and asked the tech to check the unit's warranty, I knew I have two more years to go for the ten\-year warranty to lapse. Well, Un behold, Mills Air, back in November of 2015, never registered my units when I purchased the house. Mill's Air will not take any responsibility for their negligence and now I have to pay for the entire unit to be replaced. I was told by them that at this point I would have to plea my case to the manufacturer. They didn't even offer assistance. After this mess I am recommending that no one use Mill's Air, even if they installed the equipment. As long as the HVAC company is Carrier "Factory Authorized" you can use anyone else. They wouldn't even consider reimbursing me for at least the first freon charge.

Experts in their field

The Sales and Installation Team at Mills Air were truly professional, knowledgeable, and very experienced. Thank you Mills air!

Excellent

Excellent service. The installers were on time and very professional. I had dreaded the experience but they actually made it quite pleasant and after being without air for a week, the new unit is wonderful as temperatures climb into the mid\-90s during the day.

NO gimmick, forward pricing, quick install

Professional and timely

None

the quality of work is visible and ac works great

Complete professionals, they were they exactly at 7am and out by 2...Very very clean!!!!

Great communication with Steve Willis \& Installers did an excellent job.

Extremely good

Great company with excellent service. Happy they were my installer and will use them for service as well.

The installers were very friendly, answered all my questions and did a high quality job adapting the existing ductwork to the new unit.

Asked for a quote and had one emailed to me right away. Set up an appointment right away. Came on time. Very Professional and had me up and running by early afternoon. Mills Air is the BEST!!

Mills Air: polite, professional and knowledgeable. I would recommend them to anyone in the greater Orlando area.

Proficient, efficient, and friendly; this install included a MiniSplit for the garage and a Reme Halo air purification system for the house. This compliments the terrific Carrier Infinity 24 system plus upgraded media filter previously installed.

AC is cooling well. Clean installation.

A+ work

Keep up the great service!

So far so good . had product . estimated and installed in less than 5 business days .

Awesome

Easy to register the product

Warranty registration process was very easy just simplify call their number someone will help you.

Everyone that we have had contact with was very professional and polite. Reasonable price and very happy with installation.

I got two new units one in April of 2013 and one in August of 2013. They registered the unit from April but failed to register the unit from August for the extended warranty and when I called they told me I didn't have any extended warranty and claimed I did not purchase the unit from them. they had no record of our purchase as they had switched over computer systems. I had to dig to find my paperwork to prove to them that I did purchase the unit and now wonder what is going to happen with an extended warranty since they failed to send information to Carrier. We have dealt with them since we bought our house in 2000 but I will not use them again. over the years their service has been going down and their techs are not as good as they used to be. My unit needed a new fan motor and they said I had no warranty. I told them I should but they denied it unless I provided the paperwork for the purchase of my unit. It was right before the holiday and I didn't have time to find it so I called someone else to replace the fan motor because I was disgusted with Mills. Now three weeks later after submitting my paperwork they have admitted the fan motor should have been covered and offered to replace it. when I told them that I had it replaced already they told me that the warranty was void now since I didn't have them do the work. The entire situation is wrong and I don't know why my warranty is void if factory parts were used. I think it is just their way of getting out of having to cover the unit that they failed to register back in 2013. I will never use them again.

They were efficient, respectful, friendly. My A/C is working beautifully.

Responsive, helpful

The two installers were the best, efficient, friendly, did a terrific install, nothing was too much trouble , and cleaned up so well after finishing. A really great experience, I had been dreading the day but was most pleasantly surprised.

Great service, good price, reliable

Many thanks to Gary, Steve and Marko for your great work rescuing us from our old R22 unit. Our new Carrier is our pride and joy. We have exactly the right unit for our needs, the price is right, and the installation is a work of art.

Mills Air

Positive and easy process from sales to installation

Mills Air was truly a joy to work with!! Punctual, knowledgable and thorough!!

Used in the past

Easy and fast process!

Great service!!

Love

Steve Willis and the installation team exceeded my expectations. They installed a quality product that works great ahead of schedule. They provided great service at a fair price for which I am grateful. Thank you for your hard work and excellent service.

Excellent service

Very professional and courteous.

The team installing my system were professional, kind, and courteous. My garage was left cleaner than before they arrived :) 100% would recommend.

Steve, the sales person, was patient and willing to help me with an HOA issue. Gave me all the options and didn't try to high\-pressure sell me on a particular unit. Excellent service. The technicians that came to install were extremely professional and cleaned up afterwards. Definitely recommend Mills Air!

Ralph was super known and helpful. He answered all of my questions without any hesitation.

Eric \& Frank showed up right on time \& explained every step of the tear out \& new install to me in a manner that I could understand. The new unit looks \& runs great. I am extremely happy to have peace of mind right before the dog days of summer begin.

Completed job with no issues. System works great so far. No complaints.

My overall first experience with Mills Air has been fantastic, I look forward to doing business with them in the future, they were prompt, and got everything done quickly.

Good, price, responsive, installation was fast \- next day. Professional in every way. Unit is working great.

They worked hard to get a/c installed\-cracked pan replaced right away

These guys came out and did a top notch installation. Friendly \& Professional. They cleaned up some areas and got everything installed exactly as they had outlined with me. The Unit is just wonderful. Super Quiet and my house is nice and cool again. We even used the heat, which doesn't happen often in Florida, and it was 1000 times better than our old unit. I highly recommend Mills Air. All around wonderful company.

Installation was done professionally and they cleaned after themself at the end of the days work.

Excellent service

Very helpful and diligent service. I felt very well treated. The individual who visited was quite knowledgeable and spent so time discussing what he was doing and why. Very satisfied as a result.

it was a pleasure having the 2 technicians at my house all day

Excellent customer service

Marco and the team were all very kind and courteous. They worked quietly and completed the job in a timely manner.

none

We highly recommend this company, Mike and crew were very knowledgeable and kind people! They did a great job!

Very professional.

Mills Air employs exemplary employees from my experience. Steve Willis was knowledgeable and his attention to details of our concerns exceeded my expectations. Our technician David, was also great, answering any of our questions and teaching us about our new system. David's assistant, I have forgotten his name...so sorry, was personable and helpful. The new install was a semi\-emergency and they were able to accommodate our needs without hesitation. Great Job, y'all!!

It was a pleasure doing business with everyone at Mills Air, the office, Steve Willis, techs David and David, all made for a pleasant experience getting a new A/C system installed. Thank you.

hope all is well

Mill's Air helped us out tremendously. It was so hot and miserable and they got things done for us. Thank you, Great job!!

Great service and worked to make install happen in a couple of days when the old unit broke.

From the first phone call through the total install everyone was friendly, respectful, knowledgeable and professional. They were there on time and also spent time explaining my concerns. The quote was fair and the install was flawless.

Mills came to check on the status of our thermostat and made the decision to change it out after doing a review. They also added Freon to boost the system from original installation. They were very precise and helpful

Very professional

from the owner to the techs who installed the new ac unit were nothing less than kind, friendly, and full of knowledge of their product. i am a 55 year old man and this was the best experience i have ever had, i feel blessed to have had this company take care of my family

I am a technical professional. And I can say I am very satisfied with every aspect of Mills Air's sales, service, installation and value. I had a old obsolete system that had not worked in years. Three days from salesperson coming out to give an estimate for a needed complete system replacement, to having ice cold air quietly blowing throughout the house! No hassles, no pressure to buy extras. I was given three system options and even financing opportunities if needed. I am a very happy camper. Thank you Mills Air!

Estimator came out on July fourth,no high pitch sales gave us three affordable options for new system.installers were great

Last summer I called a "Big Name" A/C company to work on my Carrier system. They had no idea what they were doing. I went through 9 different techs (no kidding) each one throwing new parts at the system trying get it to work. After a month with out AC they were finally able to Frankenstein it together. It lasted less than a year. So I decided to call Mill's Air. Everyone from the initial phone call for service, through the installation were honest, knowledgeable and professional. I called on a Monday morning about replacing my 14yr old system , and had an completely new system installed and cooling my house by Tuesday afternoon. The price was fair and more importantly I know I can count on Mills Air to be there if I need them in the future.

Great job.

Expected prev Carrier syst would last more than 10 years

Excellent team and personnel. Showed up on time, took great care w/ replacing my terrible 6 year old Lennox unit in the attic. I happily recommend them to everyone!

10 year parts is great but one year labor is not an acceptable offer.

Wonderful service, great pricing, and outstanding service from A\-Z! We couldn't be happier!

COURTEOUS, PROFESSIONAL AND RESPECTFUL SERVICE FROM THE SALES DEPARTMENT RIGHT THROUGH INSTALLATION AND SERVICE YOU CAB DEPEND ON CARRIER!

Perfect!

Great pricing and very professional job.

No hesitation in recommending this company. Second interation and nothing but expertise.

The entire experience was first class, from presentation of the proposal to clean up after installation. They worked one long (very hot) day, from about 8:30 a.m. to 7:30 p.m. in order to get it done. Nice guys who were considerate of the house and minimized the disruption. It was just an overall positive experience. I would recommend them highly.

We needed the person we signed the contract with to communicate with the installation team and for it to be communicated back to us.

Great service

Thank you so much for all your help. My system does have an unusual whistle to it when ever it cranks up. I was wondering if this is something I have to get used to or can it be corrected? Thank you in advance for helping me.

eric and alec did a very professional job very good workers finished on time work was excellant

The two installers of my new AC Carrier worked hard on the entire 8 hours that took them to installed the unit. The were very focus all the time, perfectionist, organized, knowledgeable and friendly to talk to them. They are really an asset for Mills Air. Steve Willis, the salesman Rep. was a very humble person, knowledgeable and easy to speak to him about my expectations and what I was looking on a new AC unit. All of them met my expectations.

Professional, timely and fair

Awesome service very professional

New construction, just moved in.

THE best. CARRIER should be proud of a dealer like MILLS. My total experience was 100%. Special THANKS to JULIO in service, STEVE in SALES, and ALEX and ERIC in installation. paul in apopka

Had new system installed. Yariel and Robert were professional, knowledgeable, efficient and fast workers. We had contacted Mills after contacting several other companies. Steve Willis Comfort Specialist was knowledgeable, professional and took time time to discuss the various systems we were interested in. When we emailed with follow up questions he answered within a few hours. The pricing was good. Will recommend to friends and family.

The gentlemen who came and worked all day to install our large downstairs 3.5 ton unit were personable, friendly and knowledgeable. They were also meticulous about cleaning up and very helpful in teaching me about the new bluetooth thermostat. I would definitely recommend them and the company. We got several quotes and were just impressed overall with the price, product and professionalism. Good Job Mills AC!

they did a great job.

Working with Mills AC was a dream. They were so great with follow\-up, professional, ease with scheduling, and competitive rates.

Very prompt, expert installation of new HVAC system. Very good price for Carrier system.

Arrived as scheduled, worked diligently to install the equipment within an acceptable amount of time, left the place clean

Mike and his team were awesome to work with. Very professional and great job on the new unit.

All went well. Good service!

Technicians were friendly and respectful would reccomend to anyone!

Very sufficient, polite and they cleaned up after themselves.would definitely recommend them

GREAT COMPANY VERY PROFESSIONALS

This was a refreshingly good experience with an installation. We have had many different types of installations before and this one was the absolute best. Professional, courteous, and very, very neat.

I would highly recomend this company, Steve Willis is very proficient at his job , along with Yariel and his helper. all three of them are great team players. Thank you

Very professional and clean

I am very happy with the product and service they provide.

Thanks for replacing all 4 of our AC units in a just few days!

Thumbs Up!

Tech replaced what appeared to be a defective brand new thermostat. New one seems to be working OK.

After living in our new home the AC was having issues and the response was quick and easy.

The technicians were professional and personable. They replaced our unit in expected amount of time and were efffecient and diligent in ensuring the AC area was put back together cleanly. Thank you, Mills, for installing a great unit for our needs and for sending wonderful technicians!

Very knowledge able, knows what to do

This is a brand new house, so everything is new we will see haw things go

New home so far vary happy with AC

Great service

The installation went extremely well. The service from Mills was great. The employees were on site early and completed their job earlier than expected. The unit works very well and I have installed three other Carrier units in my rental properties. They are extremely reliable. I have been told that Carrier maintains a parts supply locally here in Orlando and that if it should ever come to needing any parts years down the road that I should have replacements installed the same day. This is a big factor as once before I had to wait for parts for another a/c unit from Goodman that I had to wait a week for parts to be shipped from out west US.

New unit installed at my new home. Met the guy who installed it briefly, as the home was still under the finishing time line. He was very polite and friendly.

Best hands down

Works well overall outside fan unit makes loud noise at start up ...inside unit is poorly designed for filter replacement ...too hard to reach ..take out and put in and could have had better positioning for more closet space

The process was not complicated. However it would not let me enter the model number as it appears in the unit. After making a phone call I was inform that's is is ok as long as it was computer generated by entering the serial number.

What a fantastic company that truly cares. They took the time to find just the right new 4 ton Carrier A/C system, that suits my needs the best. They cared enough to go into the attic and if they saw a few issues, they would fix them and they knew that adding another return would created better air flow to my new system, since I was going from a 3.5 ton to a 4 ton. Their price is very fair. THey respond quickly for an estimate and did a beautiful install job and replaced parts correctly and installed with ease and their install crew was extremely nice, courteous, knowledgable, kind, respectful to my property and if you need a company to install, this is it, look no further. Other companies, wouldn't go look up in your attic, or tried to give estimates over the phone without coming out. This one is complete, they really take the time to know stuff like if you need a bigger breaker, or if your ductwork is okay, especially going to a larger tonage. Completely pleasant, helpful, knowledgable, kind company and experience. Go with them, you will be so happy. I had 1 system installed about 1 year ago and had no issues and that was a 17 Seer Carrier system. So, I knew installing my new 4 ton system would go just as easy and we are happy. Super trust this company, from past and present experiences.

Great service

When I scheduled an appointment to have our air conditioner serviced because even though we closed on our home on 5/24/2016 and moved in on 6/13/2016, the air conditioner started to make an unusual noise a week ago. I was given an appointment for yesterday, for the technician's arrival time to take place somewhere between from 8:00 a.m. \- 12:00 p.m. The technician not only didn't arrive during that period of time, but I called Mills Air a few minutes before 1:00 p.m. to see if I could find out an approximate time when it was anticipated when he will arrive. I initially talked with Sophia who was friendly and professional. She passed the call to Marty who was anything but friendly and professional. He nervously kept talking in circles and sounded like he was trying to cover his tracks. I said it's now 1:00 p.m. and I haven't heard anything from the technician or from their office regarding any delays, or an anticipated time when the technician will arrive. Being delayed is one thing, but as a customer being left uninformed, it is really not good customer service. A simple call from their office or the technician would have really been appreciated. He sounded nervous and like he was making up answers such as, "Oh, I called you." I told him that I hadn't received a call from him so that's why I'm calling. Because he kept insisting that he did and he was making that up, I asked him what phone number he had called to talk with me. He didn't have an answer for that. Sheepishly, he said he had not called me. The more he talked the more it sounded like he is extremely unorganized and he doesn't have the skill level to handle his job well. The most disappointing part of talking with him is that he kept ratcheting up the conversation with me, which was not helpful at all. As far as the technician, he arrived at 4:30 p.m. and acted like he hates his job, and was having a really bad day. After he left I saw shreds of debris on the floor that he had left there from working on the air conditioner. I've talked with Darlene and Sophia who work in Mills Air's office. The interaction with them has been good. However, Marty and the technician leave a lot to be desired as far as their interaction with a customer. Previously with our other home, we used Ferran's over a period of many years. Every single time no matter who we talked with on the phone, or which technician came to our home for our air conditioning and electrical needs, they were always friendly, reasonably priced and acted like they were happy to provide their service.