Heat Pump Installation

The install team of Blake, Ryan, Oscar, and Jeremiah were professional, hard working and efficient with their time!Their attention to detail, willingness to explain what their were doing along the way, and clean up were greatly appreciated. Thank You!

The Plumbline team were fantastic, friendly and professional. They made me feel like I was family and very caring. I would definitely use them again. Thank you Plumbline Denise B.

Hoping these comments go to directly to Plumbline Services. Francisco & Oscar where our installers. These (young) men were exceptional! From the time they entered the house w/footies until they left w/footies, they were friendly, accommodating, conscientious, timely--displaying total professionalism. I needed to really be taught how to use the thermostat and Oscar was patient in repeatedly 'teaching' me. When a persistent noise started shortly after the heater started up, Francisco helped to resolve the issue w/o it being a heater problem (I'd thought). A note to Plumbline Services: I am an older person, who is old(er) school. My expectations are higher than most now adays. To allow/help/train young adults to exceed in a 'Trade' profession that leads to career development, says a lot about your business. Your wanting to help in their success and achievements is rare. I am also impressed with Francisco & Oscar because it says a lot about their character and ambition to work towards success.

100% would recommend the installation crew and this equipment to any prospective buyers/customers.

The gentlemen were professional, friendly, and worked well together to solve problems when they came up.

Plumbline is the best around. Their partnership with Carrier makes sense.

Excellent

Plumbline Services has always been responsive to any plumbing or electrical issues I have had. Everyone has done a great job.

Professional yet friendly, kind & helpful.

A refreshing experience compared to many I've had. Quoted us a fair price and replaced our old HVAC with an energy efficient heat pump and AC. No high pressure sales pitch and actually saved me some money with some suggestions.

professional

Plumbline has renewed our faith in HVAC businesses.

I had a rattling noise in my furnace and Plumbline immediately came and fixed it, even though I could not reproduce it when the repairman was here. Plumbline has been very responsive to questions, but for the most part the equipment has been all I hoped it would be: reliable, energy efficient, and effective. I wanted to have my equipment installed by an authorized Carrier dealer/repairer and am glad I selected Plumbline.

Excellent

Responsive to questions and problems. The units generally work efficiently.

The HVAC crew was efficient, knowledgeable and respectful of my home. They did a good job of educating me as they worked through the project.

Did a great job. Brought in all necessary folks to accomplish the task.

Expensive but done right

The company was 100% dead on with all their service - five star!!!

Very professional and excellent install

All the team members are 110% focused on customer experience / customer satisfaction. Highly recommended.

Great job team! Well done!

took 12 hours and poor communication amongst electrician team led to us having to cancel plans for the eveningwith our friends.

I have had issues ever since my new Carrier system was installed. Plumbline has been out to my house numerous times and still has not fixed the issue. My AC freezes and can not keep my house at a set temperature. I constantly get excuses from plumbline as to why this happens, when my old (Carrier) system that they replaced never had these issues. On the most recent repair attempt Plumbline installed a device that I explicitly told them not to, that prevents freezing but does so by turning off the condenser whenever needed. This has led to my house not cooling off, which is exactly why I told them I didn't want it installed. It is appalling that they would do this behind my back. They should absolutely not be recommended by Carrier.

Very Professional Team. Kind and efficient.

Timely arrival, completed job in estimated time, thoroughly explained (with pictures) what was done, promised continued follow up.

Thank you for your swift response to come assess and replace our dead furnace!

They were very efficient, clean, and good communicators.

Josh, Chaz, Conner, Hunter, and Jeremy were all amazing. They arrived as scheduled, kept us informed throughout the process. We felt Josh from Plumbline really listened to want we were looking for and gave us options and prices to go with them. The installation team were all courteous and conscious of our property. Really happy with the purchase and installation process. We highly recommend this company and the team we worked with.

Plumbline is a great company that I would highly recommend! They were prompt, professional and accommodating! They offer one of the best if not the best warranties in the industry. It was a pleasure working with Greg the project manager and each of the installers!

Very responsive and did everything they promised.

Very professional

I highly recommend Plumbline due to their courteous and professional manner.

Good job

We were called prior to appointment and the 2 techs arrived early. It took o ly a few hours to remove the failing furnace \& install the new furnace. They setup the thermostat and cleaned up any debris.

Very professional and do good work.

We always trust Plumbline with our HVAC and plumbing needs

Plumbline replaced our (2) furnaces and (1) AC unit, plus installed a new AC new unit for our basement in ONE DAY! Very professional and efficient crew of (8) guys doing the work.

From initial service visit for check\-up, to sales representative to find correct solution for red\-tagged furnace, to scheduling ease, to education provided by all team members, to installation team who were professional, courteous and obviously knowledgable as they found a major problem that was existing in HVAC system previously, I have been very positively impressed and am grateful for the service at every level. My home is now warm in all places!!!!!

The crew that Plumbline sent out knew their stuff. They took pride in their work, and did a very neat and tight install. All wires and pipes were dressed and clamped to avoid any trip hazards. A real precision installation.

They were helpful, efficient, knowledgeable, and kind.

This is the most professional contractor I have ever dealt with. Prompt, clean, courteous, and most of all, very, very good at installation and explanation of the equipment. There will never be another plumbing, HVAC, or electrical contractor in my home except Plumbline Services, Inc.

Great job, done in one day

They did a great job. On time and friendly. Knowledgeable and work through some issues. They did things right. Respectful. Placed down mats and runners to protect the floors.

Outstanding customer service.went over the top to help us find financing,patience

My home experience a failure of the heating unit. As a result we contacted 3 dealers for advice and quotes. Plumbline was the winner hands down. They installed the unit on a bitter cold day in January 2024 and were the most professional crew I have had the pleasure to have do work on our home. They installed both a heater and air conditioner as the units air flow requirements would not have been compatible without this additional work. We actually had to turn the heat down the following day as the new system was that much more efficient, even though the temperature outside had gotten even more severe. Needless to say we are overjoyed with systems installed and the very prompt and professional response to our situation.

Overall did a great job. Very satisfied with service.

Friendly, honest communication. Fair pricing. Great service.

The entire team was professional, helpful, friendly, and made it an overall great experience.

I had an excellent service experience and appreciated extra little touches to maximize quality and satisfaction that I haven't experienced with other HVAC service providers.

The work was completed in less than a day, the furnace, humidifier and new breaker box are working perfectly

Great overall experience with Plumbline Services, Design Consultant met our needs, Installers were prompt and professional. Electrical problems were identified and corrected. Highly recommend this Company.

You should have a supervisor check the work after the installation is complete, not the men doing the installation.

In one day, a team of very capable and polite young men installed our new furnace and AC. From the estimate to the finish, enjoyed the experience.

The project was done timely ,efficiently and by knowledgeable workers.

Very pleased with service personnel, thoroughness and punctuality.

job completed same day.

Every detail to remove the old equipment, modify the space for the new and install the new was taken care of in an efficient and friendly manor.

Our furnace went out just as we were coming back from vacation with our children and grandchildren. Plumbline came out right away and went through what needed to be done and then we added the air conditioner and water heater knowing that they were all about the same age. Plumbline was very helpful in getting the project set up right away and installed all on the same day. In a very timelyn manner the next day.

Professional

The courtesy and knowledge of the entire staff was fantastic. Their work ethic was impressive. Thank you to the entire group involved in this process ... Jay, Eric, Ben, Brandon and Matt.

Awesome job Guys!!!!

Was completely satisfied and happy we chose Plubline.

We have been with Plumbline for over 10 years. They have done most of the services needed in our home. They are extremely knowledgeable, kind and efficient. We would totally recommend them to anyone. They take the time to explain everything before and after the job is done. So far we have yet to have a bad experience. A shout out to all the service guys that have come out to our home.

The whole team from the beginning to the end was awesome !!! Everyone was professional , great personalities that give out great customer service !!

They were quick and professional.

nice job

The team that showed up at my house did an excellent job, they were polite and professional and worked hard to get the job done. Really appreciate their efforts and knowledge.

Professional, timely installation

We had our AC installed in a very timely manner and the work service was completed to our satisfaction.

very professinal and knowledgeable

Service was great, good size crew which we appreciated. Everything was great from the electrical explanation to what the istall was going to look like. Carl did a great job at the end explaining everything

Vendor explained our system issues and answered all of our questions thoroughly.

Was concerned about selecting a dealer. Saw Plumbline commercial on TV and researched them on the internet. Mostly good reviews. The first thing they did was cover the interior pathways form the front entry to the basement in the house. The Clay team did an excellent job on install, explaining the system and going over the operation and maintenance. Clay and his team were great to work with, explained some of the install (to satisfy my engineering background) and thoroughly cleaned up when done. Would highly recommend them.

From the starting of the process with Justin who is very professional, no high pressure, friendly, to Chaz, Ryan, Marco, Zachary, the technicians, all impressive, hard working, polite, etc. Honestly, the whole team we have dealt with from Plumbline has been amazing, and we will recommend them to everyone. Oh and the surprise box of cookies we received, nice touch! Thank you to all who made this experience very pleasing!

Plumbline employees did an excellent job.

The Plumbline team showed up promptly as promised and completed the task of replacing both units with outstanding professionalism and constant communications on their work and the capabilities of the new systems being installed. I am extremely happy with our decision to go with Plumbline.

Fast, professional service from the estimate, to the installation! Lifetime Warranty

Fantastic response time and very professional.

From start to finish, EVERYONE was professional, knowledgeable, and very kind. Overall a great experience.

great problem solving and installation

Very professional considerate polite

I have A/C!!!

I'll never use anyone other than Plumbline for any of our needed services. Always friendly and vey helpful.

Techs were very courteous, efficient and knowledgeable. Answered all my questions. They even vacuumed when they were done! I highly recommend Plumbline!

Professional and efficient, great overall experience from design to install

showed up on time,.,in and out in 8 hours.llanswred my questions as i was able to watch installions in various stages, Thw team worked like a fine orchestra!

the install team was extremely professional and efficient. Upon completion, all pertinent information was thoroughly explained to us.

HVAC System passed mechanical \& electrical inspection and working great.

From the personal service we received from Wayne, to the excellent installation by Carl and their electrician Ryan, we couldn't be happier with the whole process! Highly recommend!

Very professional and knowledgeable team. They removed the old unit and installed the new unit in 1 day. Will use them again if needed.

Very knowledgeable, responsive, easy to work with

From start to finish they served our need and did it to the highest degree of excellence.

Everyone was great from start to finish! We couldn't have asked for a better experience, and are very happy with our choice to go with Plumbline Services. We had them replace our HVAC system and hot water heater. It was so convenient to have everything done all at once and they were in and out in one day!! We highly recommend them!

good job

Very courteous and knowledgeable staff. Work done in a timely manner.

Nice guys, hard\-working, and picked up after themselves

Excellent service, installation, and product choice. Every step of the process was directed by knowledgeable and courteous staff. I highly reccomend this company!

We had very good service from all the folks we interfaced with during the entire process. I want to give a special shootout to Christian and his team for making this process very smooth.

Great Service and very friendly people.

Wonderful to work with! Highly recommend them!

Extremely friendly, knowledgeable and willing to explain all steps of their procedures to me, as well as "what to look for" knowledge about the new equipment!

Excellent attention to detail

Macy was prompt, professional and knowledgeable. We had planned on getting three bids, but after meeting with her we decided to use plumbline. We didn't want to use anyone else. The crew was clean, thorough, informative, courteous and the install was professional. Joel did an amazing job running us through the operation and explaining how everything works and runs at the end. We could not be happier.

Overall a very good experience. Everyone was the example of professional. I would highly recommend this company.

Very happy with Plumbline Services!!

Did a great job! Will use them for future needs

Very professional crew, from laying down carpet protection to start to cleaning up after the installation was completed. Having sheet metal fabricator, electrician, plumber, technician to install my new furnace was a reassuring my unit would be installed to code. Very happy with the installation.

Everyone was nice \& professional. They took care of everything in a timely manner. Loved the cookies they sent after too! YUM! Will definitely use them again.

Excellent service company

excellent service

I felt as if I was in good hands from the moment Preston arrived and when everything was clearly and thoroughly explained to me. Every one was very knowledgeable and the installation did not disrupt my routine at all.

Great team!

Excellent customer service knowledge of product and friendliness. Also did a nice job cleaning up.

They said the installation would be complete in one day, and they did it.

They were quick to respond to problems.

Always professional

Super nice employees; quick service.

I was positively impressed with the quick response, detecting the seriousness of the issue and offering a rapid solution. Our 17 year old furnace was not functioning properly and our home was 40 degrees upon return from a one week outing. A new Carrier 96% efficient furnace was installed within two days by the Professionals of Plumbline Services Inc.

All of the people I dealt with in my home to included Preston, Macy, Connor and Eric were extremely professional and very helpful. It turned out that I had a problem that was more significant than I suspected, may even have been dangerous. The quick response and proper replacement of my complete HVAC not only restored our home to a level of comfort, but gave me peace of mind in the process.

I loved the team that did my heat and AC installation. They were very professional, nice, very knowledgeable and extremely nice.

Then men who installed my furnace were very professional, worked diligently, and seemed quite happy as they worked together. Everything was finished in a timely manner and in the estimated time frame. They protected my floors and cleaned up everything before they left. I would highly recommend them to anyone else.

Great

Very good recommendations, they are real Pro's! They put down floor protection before they started! They did real quality work, and cleaned up very well before they left! Spectacular job! I highly recommend Plumb line!!

Entire experience was easy from the estimation to install. Design consultant answered all questions thoroughly as well as found the best deal for my budget. Appreciated the reasonable cost of the units compared to other dealers. Installation date set quickly and completed in a timely manner. All workers were professional and great at communicating what would be happening next.

Professional from first phone call to their departure after job completion

I feel the installation was satisfactory. So far, no problems. But at one point in the day, one of the guys left the gate open, and our dog got out. Thankfully I found her, but if we didn't it would have been a tragety. The only other suggestion I have is to take more time, in the end, to explain everything that the owner needs to know. The guy explaining to me spoke very fast and seemed like he just wanted to get out of the house and be done. Overall good experience. But, maybe take care of the little things a bit better.

Plumline has their stuff together. 100% professional all the way.

Great experience

Christian's install team did a very professional job installing our new HVAC system. They were conscientious about all details and mindful of our property. Everything works great!

Thank You Plumbline for the fine service and fitting our emegency installation into your schedule.

Courteous technicians and sales representatives

One of the best crews and most careful installing our new units. Truly care about the quality of their work.

Had a new furnace and air conditioner in one day AND no mess.

We had a brand new furnace, air condition and humidifier in one day AND no mess

Outstanding overall

Excellent qjick service

Pleasantly surprised

The entire crew was super! Courteous, patient \& professional.

Efficient and knowledgeable.

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Very professional, courteous, prompt, and thorough. Highly recommend!

Fast and professional

I had 2 furnaces and 2 A/Cs removed along with 2 furnaces, 2 A/Cs, and 2 Humidifiers installed. The 2 teams worked good together and it was obvious they knew what they were doing. They were also very friendly. I view their work as excellent and would recommend them to anyone. I heard of Plumbline on TV or radio, gave them a call and the salesman came to my house that day. He was also very professional and was able to give me adequate fall discounts, so I was sold.

The team worked efficiently and a great result

Very satisfied with company and employees

The installers were very knowledgeable, courteous and respectful during their work and in our residence.

Very professional and knowledgeable. Excellent service.

Jay Sohn who is a supervisor performed a great presentation in explaining our heating and cooling needs. A+ for John and his team Taylor, Christian, and Isaiah I recommend PLUMB Line do everything they can to keep these people working in their company. Hint: great pay will do it every time, just saying.

Great company to work with. Very friendly.

The whole team from Plumbline that did my HVAC install were incredible from sale to install. Very respectful of our house, very clean and professional install. They thoroughly cleaned up after themselves. Mario did a very detailed walkthrough for us on how to use and maintain our new system. They were installed it on the day after we purchased it!

All members of the team provided good service.

Really appreciated Greg Poppie's time he took with me to go over all my options \- was not trying to sell me something I didn't need. and he wasn't pressuring at all \- let me take my time to make the decision. Christian and Tyler did my Install and did a fantastic job with replacing my AC Unit and my Furnace, even with my 3 little barking dogs all day! They showed up on time and got the job completed and cleaned up in a very timely manner. Very professional and Curt did the Electrical install and did a great job as well \- very timely and explained what he was doing. Very satisfied with the service I received with Plumbline \- they all did a great job!

Excellent service from Christian and his team. I was kept informed of the progress of the job. Installation of furnace and AC units was trouble free and the team left no tracks as the space was clean when the job was complete. Great job and this was next day service.

our techs worked very hard to do our installation

Awesome experience. Very easy. Worked with great people who were very professional \& knowledgeable.

Professional in all respects

courteous, respectful, efficient

Everyone showed up on\-time and the lead installer of 3 was very knowledgeable.

I have had Plumb Line do service, repairs and installation in my home, and I am very pleased with the results.

Professional and courteous

Fantastic experience and great customer service!

Sr. Design Consultant Gilles Colon, HVAC Installation Professional Chaz Clavien with his crew, Mason Brauchler and Aaron Hollis, were all fantastic to work with on our new HVAC system. The whole team was so friendly and welcomed us to watch the installation progress, and answered tons of questions along the way. Chaz had everything under control, and guided Mason and Aaron with patience and knowledge. Mason and Aaron were great to work with as well and are well on their way to becoming HVAC professionals! My husband and I were very happy with this crew, and the work they did. We had compared another company prior to getting the Plumbline estimate, and there was just no comparison in the quality and warranty, and future VIP service we'll receive. I'm so glad my daughter recommended Plumbline to us!! A Great company, and their customer service was beyond our expectation!

Christian and his team did a great job installing the new HVAC system. They were on time, courteous, polite, and respectful. Christian kept me up to date on the status of their progress. Christian explained in detail what I needed to do to maintain the units. Christian spent all the time I needed to have him answer all my questions so that I understood the technology. I really appreciated the respect that was shown by Christian and his crew.

We have Used Plumbline for years. Never disappointed.

Marvelous attention to our needs maintaining balance between cost and product efficiency.

We were very pleased with level of expertise and service that Plumbline provided. Everyone was extremely professional as well as conscientious. Our new HVAC system works very well.

The team had outstanding customer service attitude on top of excellent competence and cleanliness