Heat Pump Repair & Service
By IMS Heating & Air Conditioning, Inc.
IMS Heating & Air Conditioning, Inc. can help keep your home comfortable with professional heat pump repair and service near Berthoud, CO. Our experienced technicians provide prompt, reliable solutions to restore efficiency and performance, ensuring your system runs smoothly throughout the year. We service all makes and models, using expert diagnostics and trusted repair methods to address issues quickly and effectively. With a focus on quality and dependability, we are committed to keeping your heat pump operating at its best for lasting comfort in every season.
What Does The Process Look Like?

Book an Appointment
Get started by booking a heat pump repair or service appointment with your local Carrier dealer by giving them a call or scheduling an appointment online.

Evaluation & Estimate
During your appointment, a certified technician will conduct a comprehensive evaluation of your heat pump to identify any potential issues. Following the inspection, they will provide an estimate that outlines the recommended repairs and associated costs before moving forward with any work.

Perform Service or Repair
Repair or service work is executed to get your heat pump's efficiency and performance back to its optimized level. Count on the professional technician's knowledge and expertise to ensure reliable operation and performance.
About IMS Heating & Air Conditioning, Inc.

Hours
Emergency 24-hour service available.
Years in Business
26
Languages Spoken
Spanish
Other Services We Provide

Heat Pump Installation
Upgrade your home’s comfort and efficiency with our professional heat pump services. Our team installs top-quality Carrier heat pumps and tailors every system to fit your space, delivering reliable performance through every season.

HVAC Maintenance
We provide annual HVAC maintenance to keep your heating and cooling system running efficiently year-round. Regular tune-ups help prevent breakdowns, can improve energy efficiency, and extend the lifespan of your heating and cooling equipment.

HVAC System Installation
Let us ensure reliable comfort and energy efficiency for your home with professional HVAC system installation. We offer high-quality Carrier equipment, precise HVAC installation, and customized solutions to meet your heating and cooling needs.
Trusted HVAC Professional in Berthoud
IMS Heating & Air Conditioning is the BEST!
January 15, 2026
The IMS Team is great! They are all knowledgeable, professional, and courteous.
Kenn
Expertise (5)
Solve Problems (5)
Service (5)
The crew from IMS was extremely professional and my installation was outstanding and IMS seemed to care a lot about the quantity of their work.
June 04, 2025
Deon, the sales tech, was very straight forward and helped in every way to make me feel comfortable with getting a new system as well as making sure that everything was brought up to code and why that was important. The office support staff was great too!
Dale
Expertise (5)
Solve Problems (5)
Service (5)
review
April 26, 2025
Very professional
Amy
Expertise (5)
Solve Problems (5)
Service (5)
Very happy
April 08, 2025
Great experience
Elizabeth
Expertise (5)
Solve Problems (5)
Service (5)
Great Heating and AC company
April 04, 2025
So far they have been very responsive to questions and the install was professional and fuss free.
Zhanna
Expertise (5)
Solve Problems (5)
Service (5)
Impressed
March 17, 2025
You have a very good crew and shop
Ruth
Expertise (5)
Solve Problems (5)
Service (5)
Easy Installation
April 12, 2024
Replaced furnace with no trouble, answered our questions, left the work site clean, and the installation passed inspection with no trouble
Kacee
Expertise (5)
Service (5)
Amazing Expereince!
April 08, 2024
I was so very impressed with the professionalism, the tentativeness, and the attention to detail the techs provided. In addition to a great experience with the man who came out and gave us our quote, this was an overall great experience.
Kennidi
Expertise (5)
Service (5)
Solve Problems (5)
MINISPLIT INSTALLATION
March 07, 2024
I experienced a team effort that understood their responsibility and focused on the work ewffort without discussions of talking. Outsyanding effort and best that I have experienced. Jerry Cook
Gerald
Expertise (5)
Service (5)
Solve Problems (5)
I'm usually not easy to please.
February 10, 2024
The whole experience was excellent, from Phillip who quoted the job to Tanner and his team that installed the equipment. Take good care of Tanner, he is an asset to IMS.
Greg
Expertise (5)
Service (5)
Solve Problems (5)
Communication lacking, job not completed
February 07, 2024
2 weeks and installation still not complete.
Zachary
Expertise (1)
Service (1)
Solve Problems (1)
Thorough and responsive
January 11, 2024
IMS is the best HVAC we have ever dealt with hands down. The retrofit installation is clean and effective. The installers were unfailingly polite and professional. They were respectful of our home. This is the third system we have purchased from IMS. The service has always been good and so far, no issues with the Carrier equiptment.
Wayne
Expertise (5)
Service (5)
Solve Problems (5)
Hearts and Horses Ranch House Furnace Replacement
January 08, 2024
Extremely knowledgeable, competent, friendly, and thorough. We are repeat customers for very good reasons and strongly recommend IMS if you require heating/cooling expertise.!
Jan
Expertise (5)
Service (5)
Solve Problems (5)
Excellent service
December 20, 2023
We needed to replace our 20 yr old furnace and AC. Phil came out and reviewed our existing system, analyzed our heating and cooling requirements, and provided quotes on four replacement options. He was very helpful in explaining all the different features and options, making it easier for us to choose the system that best fit our needs. When it came to the installation, Franklin and his crew did a great job. They were on time and Franklin took the time to explain their process and the alterations needed for the new higher efficiency furnace. He and his team were very professional and efficient in getting the job done. They left the work area was left at least as clean as it was when they started. After a couple days with the new system running, I had questions about how the new smart thermostat was operating the system. Franklin identified settings that could be changed to have the system operate as we desired. All in all, great service and very competitively priced. We are very happy we chose IMS!
Brad
Expertise (5)
Service (5)
Solve Problems (5)
A very good experience
December 07, 2023
A very good experience with IMS, from the "comfort specialist" who worked with me to determine what my home needed, to the team that did the installation, to the office (Michelle) who was so easy to work with and good at what she does.
Kathryn
Expertise (5)
Service (5)
Solve Problems (5)
HRV
December 01, 2023
IMS provided a great installation
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Exemplary Service
November 27, 2023
IMS was a fantastic company to work with! Every person I worked with was kind, professional and reliable. Jesus went above and beyond to fix an issue we were having with our existing duct work. He was able to minimize the sound the air was making as it moved through the duct. Our system is quiet, efficient and heats evenly and comfortably!
Linda
Expertise (5)
Service (5)
Solve Problems (5)
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November 27, 2023
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Ryan
Expertise (5)
Service (5)
Solve Problems (5)
Very professional work
November 17, 2023
They listened to my concerns and quickly addressed them.
Martin
Expertise (5)
Service (5)
Solve Problems (5)
Very professional and knowledgeable
November 09, 2023
The crew was professional, punctual and explained very well how to operate the systems. Their communication overall was exceptional.
Bessie
Expertise (5)
Service (5)
Solve Problems (5)
Install Carrier heat pump system
November 09, 2023
Installers were very professional. Equipment has performed as advertised. Daniel Porter was great to deal with.
Don
Expertise (5)
Service (5)
Solve Problems (5)
doug e.
October 31, 2023
Both of the techs were satisfactory.
Doug
Expertise (5)
Service (5)
Solve Problems (5)
Excellent Experience with IMS!
October 23, 2023
I'm so very happy with my furnace/AC installation with IMS. German Gutierrez and Austin Snell were a terrific team! German went over everything with me on day one of the project and was so pleasant to work with! I had the utmost confidence that German was doing an excellent job leading the project and troubleshooting any issues that came up. I had a 30\-year\-old furnace and a 20\-year\-old A/C unit that were being replaced and German had to do some unique retro\-fitting during my project. He always took the time to bring me in to discuss any issues and the possible options. I also appreciate that their supervisor stopped by to check on how things were going. I work from home and both German and Austin were so considerate with entering and exiting my home with minimal disturbance to me. They were both very kind and I appreciate their knowledge and excellent customer service. When the Boulder County Inspector came to sign off on my permit, he was impressed with their work and told me, "They really did a great job. This is as good as it gets." I knew they did a great job, but it was great to hear that confirmation from the Inspector. I will highly recommend Home Depot/IMS. Thanks for making my project such a success!
LIsa
Expertise (5)
Service (5)
Solve Problems (5)
Professional, timely and just do it...
October 13, 2023
Great communication and very professional. I would recommend IMS to anyone.
Markus
Expertise (5)
Service (5)
Solve Problems (5)
Most Professional HVAC Company in Denver
October 09, 2023
No complaints
Gordon
Expertise (5)
Service (5)
Solve Problems (5)
Great Experience With IMS
September 20, 2023
Phil Zimmerman was extremely helpful and good to work with as I sorted through options with four different potential vendors. I chose IMS based on him and the products he was offering. The installation was professional and first rate in all respects. Based on this experience, I would highly recommend IMS to others.
David
Expertise (5)
Service (5)
Solve Problems (5)
275 alden drive install
August 31, 2023
these are professional from the initial contact with sales personnel to the installers they knew the technical aspects of heating and air condition they were friendly and informing they provided me with what i needed
Paul
Expertise (5)
Service (5)
Solve Problems (5)
Excellent services
August 21, 2023
Everyone at IMS is friendly, professional and courteous. They arrive on time and take the time to answer questions when/if you have them. They have been doing maintenance on my heater for years and I recently updated the heater as well as adding a humidifier and A/C. Every step in the process went smoothly and I am very pleased with the new eqiuipment.
Connie
Expertise (5)
Service (5)
Solve Problems (5)
Excellence in every way
August 16, 2023
We've always had positive experiences with IMS, ever since we moved to Fort Collins and started using them for our HVAC needs. Top notch in every way. Highly recommend.
Brad
Expertise (5)
Service (5)
Solve Problems (5)
Recommend
August 11, 2023
good
Ed
Expertise (5)
Service (5)
Solve Problems (5)
Excellent Service
August 03, 2023
Very Professional. Explained everything very well. They did a great job!
Lori
Expertise (5)
Service (5)
Solve Problems (5)
g
July 26, 2023
g
Paul
Expertise (5)
Service (5)
Solve Problems (5)
Customer
July 10, 2023
Very knowledgeable and customer service was great
David
Expertise (5)
Service (5)
Solve Problems (5)
Great service
June 27, 2023
Great service
Daniel
Expertise (5)
Service (5)
Solve Problems (5)
Very easy...very straight forward...
June 23, 2023
Very easy to work with...install went great
Ty
Expertise (5)
Service (5)
Solve Problems (5)
Very knowledgeable. Answered questions thoroughly and with detail.
June 14, 2023
I felt confident we chose the right company. This was very professional.
Joe
Expertise (5)
Service (5)
Solve Problems (5)
Furnace installation
June 01, 2023
Great professional service that was done on time when we needed them.
Tom
Expertise (5)
Service (5)
Solve Problems (5)
AC Replaced
May 24, 2023
Had AC replaced they did and excellent job
Nancy
Expertise (5)
Service (5)
Solve Problems (5)
Review
May 05, 2023
Great crew got the job done wasn't easy to work in tight places, Blower loud but don't think that will stop me from enjoying the the cool or heat.
Raymond
Expertise (5)
Service (5)
Solve Problems (5)
IMS and all of their employees are Excellent!!
May 02, 2023
Flawless, kind, honest and professional
KRISTIE
Expertise (5)
Service (5)
Solve Problems (5)
Worked us into the schedule, much appreciated!
November 05, 2021
Got old system up and running and fit us into the schedule the following week for new furnace with winter knocking on the door. Had a tight space to work within, had to do an equipment exchange to make it fit. Knowledgeable tech on site to guide and assist other two techs. Nice clean install and commissioning to make sure everything was in working order and familiarized us with everything before departure. Thank You!
Chuck
Expertise (5)
Service (5)
Solve Problems (5)
Excellent service and follow up
October 28, 2021
The entire IMS group has been a pleasure to work with. They communicate very well, let you know they are on the way, who is coming to do the work and when to expect them. Very pleased with all aspects of their business.
Jim
Expertise (5)
Service (5)
Solve Problems (5)
excellent
August 17, 2016
carries split ac
Jerry
Expertise (5)
Service (5)
Solve Problems (5)