Chas Roberts Air Conditioning

Unit was installed, setup, and working great when moving into new home.

We took occupancy of our home in 10/2025. In 2/2026, we contacted Chas Roberts Air Conditioning due to excessive noise and inadequate cooling in an upstairs bedroom. Inspection showed the duct was properly sized, but the ceiling cavity was undersized, restricting airflow. The duct had been crushed to approximately 2" and only expanded to about 5", though it should be approximately 9". CR attempted a temporary fix that failed and initially blamed Fulton Homes. After repeated communication, CR accepted responsibility and agreed to repair it. We requested an experienced technician, but the same inexperienced tech was sent. The repair was not completed properly. The duct chase remains undersized and airflow issues persist, as it was only expanded to approximately 5" when it should be approximately 9". We did not sign off and were told management would follow up; no follow-up occurred. The situation escalated today when the same HVAC system failed entirely, leaving all upstairs bedrooms without AC. Five minor children reside in the home. When we contacted CR for warranty service, we were told service would not be provided unless the builder submitted a work order or we paid a fee. This contradicts prior service visits. After escalating, we were told we were “blacklisted,” and service was refused. This raises concerns of defective installation, incomplete repair, failure to honor warranty, and refusal of service, placing occupants at risk. We request investigation, review of warranty practices, and enforcement of corrective action to bring the system into compliance.

Tech who came out was fantastic, answered all my questions. Company has very good warranty and fast response time as well would recommend to all