Chas Roberts Air Conditioning
HVAC Services in Phoenix
Chas Roberts Air Conditioning specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Phoenix and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
HVAC Repair and Services

AC Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.

Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.

Heat Pump Repair
Count on us for dependable heat pump repair and service to keep your home comfortable year-round. Our experienced technicians troubleshoot issues, perform timely repairs, and ensure your system is operating at its highest efficiency.

HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
HVAC Installation Services

AC Installation
Enhance your home’s cooling and energy savings with our expert AC installation services. We install high-performance Carrier air conditioners and customize each system to match your home’s needs, helping ensure dependable comfort all summer long.

Furnace Installation
Stay warm and worry-free with our professional furnace installation services. We’ll guide you in selecting the best Carrier furnace for your home and complete the installation with expert care and precision.

Heat Pump Installation
Upgrade your home’s comfort and efficiency with our professional heat pump services. Our team installs top-quality Carrier heat pumps and tailors every system to fit your space, delivering reliable performance through every season.

HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
Trusted HVAC Professional in Phoenix
Negligent HVAC Work and Refusal of Service
April 19, 2026
We took occupancy of our home in 10/2025. In 2/2026, we contacted Chas Roberts Air Conditioning due to excessive noise and inadequate cooling in an upstairs bedroom. Inspection showed the duct was properly sized, but the ceiling cavity was undersized, restricting airflow. The duct had been crushed to approximately 2" and only expanded to about 5", though it should be approximately 9".
CR attempted a temporary fix that failed and initially blamed Fulton Homes. After repeated communication, CR accepted responsibility and agreed to repair it. We requested an experienced technician, but the same inexperienced tech was sent. The repair was not completed properly. The duct chase remains undersized and airflow issues persist, as it was only expanded to approximately 5" when it should be approximately 9". We did not sign off and were told management would follow up; no follow-up occurred.
The situation escalated today when the same HVAC system failed entirely, leaving all upstairs bedrooms without AC. Five minor children reside in the home.
When we contacted CR for warranty service, we were told service would not be provided unless the builder submitted a work order or we paid a fee. This contradicts prior service visits. After escalating, we were told we were “blacklisted,” and service was refused.
This raises concerns of defective installation, incomplete repair, failure to honor warranty, and refusal of service, placing occupants at risk.
We request investigation, review of warranty practices, and enforcement of corrective action to bring the system into compliance.
Matthew
Expertise (1)
Solve Problems (1)
Service (1)
Awesome
August 01, 2025
Tech who came out was fantastic, answered all my questions. Company has very good warranty and fast response time as well would recommend to all
Angelica
Expertise (5)
Solve Problems (5)
Service (5)
Excellent service
May 07, 2025
Excellent service
R
Expertise (5)
Solve Problems (5)
Service (5)
Would not use this dealer again
May 06, 2025
Disrespectful, hid by the side of the house and smoked for 30+ minutes while laying down. Did not even check our attic unit after we were told they would have to
Cameron
Expertise (2)
Solve Problems (3)
Service (1)
HVAC review.
April 30, 2025
Terian, the tech, was great. He was knowledgeable and provided clear instructions and guidance.
Richard
Expertise (5)
Review 1
April 16, 2025
Everything Good
David
Expertise (5)
Solve Problems (5)
Service (5)
Efficient
April 11, 2025
Very polite & efficient
Loretta
Expertise (5)
Service (5)
AC Unit
March 29, 2025
We used Chas Robert’s with our previous house.
Henry
Expertise (5)
Solve Problems (5)
Service (5)
Beaware
March 24, 2025
Not a fan of this company. There's a reason why they get so many new home bids. I think it's called lowest bidder. I believe they use minimal quality materials, some are not of quality. I've had to do repairs at just over two years (convenient) due to cheap quality. I've had issues and they can't or won't resolve them. I can't wait for their two year warranty to be over. I would NEVER use this company....ever.
Paul
Expertise (3)
Solve Problems (2)
Service (3)
Consistant and Reliable.
March 05, 2025
I have been dealing with Chas Roberts for the last twelve years wiith my previous home and have been pleased with their honesty, appointment reliability, qualified staff,and consistantcy of being able to diagnose and fix a problem quickly. I would highly recommend them to any prospective new clients.
Richard
Expertise (5)
Solve Problems (5)
Service (5)
New homeowner orientation
February 18, 2025
Michael was fabulous!
Marta
Expertise (5)
Solve Problems (5)
Service (5)
On time service and knowledgeable
March 05, 2024
Home orientation on time and very professional
Alan
Expertise (5)
Service (5)
Solve Problems (5)
Yes definitely. Great experience
February 01, 2024
Great orientation by Eric Wagner on the HVAC systems
Venkatesh
Expertise (5)
Service (5)
Solve Problems (5)
very well presented! Articulate and informative
December 12, 2023
extremely informative and organized!
Charla
Expertise (5)
Service (5)
So Easy to Register
December 08, 2023
Thank you for making this process easy and fast to complete
Vanessa
Excellent Help
December 06, 2023
Very good teacher, Eric
James
Expertise (5)
Service (5)
Solve Problems (5)
To be seen.
November 27, 2023
Fortunately I have not needed any service. This was a new build home, but the information provided by Chas Roberts was inaccurate. The serial number for the Air Handler was wrong, I had to go up into the attic and take a picture of the service plate and send it to Carrier to confirm the correct serial number. Other than that, everything with the install seems to be fine, the A/C worked beautifully, haven't had to use the heater as of yet, but all indications look good.
Gabriel
Chas Roberts saving a few hundred dollar is costing me thousands
August 27, 2023
Chas Roberts installed my air conditioning system in my new Prescott home built by Dorn Home in 2018. Chas Roberts used an aluminum line set that saved them a few hundred dollars. The industry standard is copper. The system is less that five year old and the line set cannot be repaired. I don't understand why Carrier would even have Chas Roberts as a dealer.
Arthur
Expertise (1)
Service (1)
Solve Problems (1)
New Home Owner
July 28, 2023
Nick Dunn was Excellent!
Louis
Expertise (5)
Service (5)
Solve Problems (5)
Great
June 05, 2023
Thank you
Matthew
Expertise (5)
Service (5)
Solve Problems (5)
Great company
February 24, 2023
Great service
Geoff
Expertise (5)
Service (5)
Solve Problems (5)
Excellent service
February 21, 2023
Great product
Bruce
Expertise (5)
Service (5)
Solve Problems (5)
Very professional and knowledgeable
August 10, 2022
Very knowledgeable
Paul
Expertise (5)
Service (5)
Kyle
July 27, 2022
Great experience
Cynthia
Expertise (5)
Service (5)
Solve Problems (5)
Home owner
June 30, 2022
Great service and quick response time
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Review of our new A/C and heating system.
June 14, 2022
Explained the operation and maintenance of our new very well.
Clyde
Expertise (5)
Service (5)
Solve Problems (5)
Late night repair
June 13, 2022
Kasey was Awesome.
George
Expertise (5)
Service (5)
Solve Problems (5)
New Home Install
June 02, 2022
great products installed
JEFF
Expertise (5)
Service (5)
Solve Problems (5)
Great experience
June 02, 2022
New equipment, great people to work with
Romeo
Expertise (5)
Service (5)
Solve Problems (5)
Excellent friendly and knowledgeable service
May 17, 2022
Ephrain is a very valuable asset to your company!!
Mark
Expertise (5)
Service (5)
Solve Problems (5)
Great quality, service and workmanship
May 11, 2022
Chas Roberts installed AC on my new home and previous home built 20 years ago. Quality products, excellent workmanship and great customer service.
Robert
Expertise (5)
Service (5)
Solve Problems (5)
Great Service
May 03, 2022
Chas Roberts installed our system and it works great. Have always had great service from Chas Roberts.
George
Expertise (5)
Service (5)
Solve Problems (5)
Air Conditioner
April 05, 2022
Very knowledgeable
Duane
Expertise (5)
Service (5)
Solve Problems (5)
Registration Process
March 31, 2022
Easy process to do online
Cheryl
Expertise (5)
Service (5)
Solve Problems (5)
Great
March 04, 2022
.
Chantell
Expertise (5)
Service (5)
Solve Problems (5)
Failed to install correctly
December 28, 2021
They didn't install the power correctly or test the unit. I found out on the coldest night it has been here that they left the gas valve shut and an obvious error code flashing on the unit. The wiring job looked poor, too. I may just redo it to make it more than a couple wire nuts floating in the open.
Aylanna
Expertise (2)
Service (3)
Solve Problems (2)
Easy & attentive with Chas Roberts
December 10, 2021
Nick was great, very professional
Andrew
Expertise (5)
Service (5)
Solve Problems (5)
EXCELLENT ORIENTATION
November 30, 2021
Builder contract was with local Carrier dealer.
John
Expertise (5)
Service (5)
Solve Problems (5)
Everything went well with the dealer.
November 19, 2021
Very pleased.
Henry
Expertise (5)
Service (5)
Solve Problems (5)
Experienced poor installation, service, and support
November 18, 2021
Had multiple service visits with issues upon installation of new system, including inaccurate responses to questions about HVAC system (for example; cannot change fan motor speed). After move\-in of new home, service calls discovered one damper motor was mis\-wired, one damper motor was defective, main controller circuit board was defective, and 2 rooms had no air flow. AC failed within 2 years and upon calling for support with temps approaching 100 degrees was told "we can come out in 3 weeks." After asking for a swing\-by from one of the many techs in the area working on new home construction, was told, "that's not how we do business." We were not told it was our responsibility to register the HVAC system with the manufacturer ourselves for the warranty (never had to do that before an a new home) and were not provided with model and serial numbers of system components. This resulted in the new system not getting registered so we lost 5 years of parts warranty.
William
Expertise (1)
Service (1)
Solve Problems (1)
Reliable Service
September 10, 2021
The customer service representative was very helpful in helping us complete the necessary information needed to extend our warranty. I highly recommend this company.
Vicki
Expertise (5)
Service (5)
Solve Problems (5)
Great service
September 03, 2021
Works great
Laura
Expertise (5)
Service (5)
Solve Problems (5)
Orientation
July 23, 2021
Excellent job
Greg/Jodi
Expertise (1)
Service (1)
Solve Problems (1)
Fixed problem with AC promptly
July 09, 2021
There was an issue with unit that was quickly fixed Thanks
John
Expertise (5)
Service (5)
Solve Problems (5)
Awesome service, knowledgable
July 01, 2021
Great orientation went thru everything. Lots of information provided
Marian/
Expertise (5)
Service (5)
Solve Problems (5)
Proficient
June 27, 2021
Very Profficient
Larry
Expertise (4)
Service (4)
Solve Problems (4)
ORIENTATION
June 08, 2021
VERY KNOWLEDGEABLE
Joseph
Expertise (5)
Service (5)
Solve Problems (5)
New unit
May 25, 2021
New unit installed in new home works great!
Robert
Expertise (5)
Service (5)
Solve Problems (5)
Excellent Install
April 21, 2021
Chas Roberts was referred by a friend and they did a excellent job of replacing my heat pump/ air handler system with a Carrier system.
WILLIAM
Expertise (5)
Service (5)
Solve Problems (5)
HVAC Sevice
April 09, 2021
Keith \& Isaac did great jobs.
Delvin
Expertise (5)
Service (5)
Solve Problems (5)
Great
April 01, 2021
Amazing job
Araceli
Expertise (5)
Service (5)
Solve Problems (5)
New home orientation
March 25, 2021
Very efficient
Steve
Expertise (5)
Service (5)
Solve Problems (5)
Warranty
March 19, 2021
Excellent
Carlos
Expertise (5)
Service (5)
Solve Problems (5)
Hillstone. Homes
February 22, 2021
This installer was arranged through Hillstone Homes.
Jerol
Expertise (5)
Service (5)
Solve Problems (5)
Not good
February 10, 2021
The customer service was no help whatsoever. I was given the incorrect information for my serial code to register warranty and the customer service was no help in getting that information. I have been without heat for 2 months in one part of my home and nothing has been done about it.
Jasmine
Expertise (1)
Service (1)
Solve Problems (1)
New Home
January 20, 2021
Installed our HVAC system in our new house with no issues
Edward
Expertise (5)
Service (5)
Solve Problems (5)
Great deal
January 01, 2021
GREAT installation.
Patrick
Expertise (5)
Service (5)
Solve Problems (5)
Exceptional service
December 09, 2020
Our technician, Keith, was exceptional. He spent extra time with with us to got our Honeywell app working.
Valarie
Expertise (5)
Service (5)
Solve Problems (5)
Always very satisfied with Chas Roberts
December 09, 2020
Been with Chas Roberts for twenty years. Very satisfied.
WILLIE
Expertise (5)
Service (5)
Solve Problems (5)
Good
December 04, 2020
All good
JOAN
Expertise (5)
Service (5)
Solve Problems (5)
Very Impressed with Chas Roberts!
December 02, 2020
Great presentation! Very professional and informative information discussed. Greatly appreciate the orientation that was done. Thank you Chas Roberts! We are happy customers!!!
Liz
Expertise (5)
Service (5)
Solve Problems (5)
New Home Installing Contractor Review
December 02, 2020
Complete AC/Heating system was recommended and installed by our builder \- overall a quality job
Sig
Expertise (5)
Service (5)
Solve Problems (5)
See comments
November 25, 2020
Chas Robert's was the original HVAC contractor when house was built in 2001. Excellent service from sales representative thru installation. Seamless!
BOB
Expertise (5)
Service (5)
Solve Problems (5)
Based on our experience so far, we should recommend this dealer. Great customer service.
November 21, 2020
very polite and professional
Sandra
Expertise (5)
Service (5)
Solve Problems (5)
Orientation
November 17, 2020
Very Knowledgeable, and thorough.
Denise
Expertise (5)
New Lennar Home
October 15, 2020
Was installed September 2020 prior to move in, so far running great!
Lukas
Called Chas Roberts to find out what filters size to purchase for filter replacements. Got 3 recommendations.
October 06, 2020
Got 3 types to purchase for replacement. When Kasey showed up for filter replacements only one of the three filters was correct. Another was missed altogether, the one in the kitchen. Had purchased filters for 6 sessions of replacements. Now I have to return 2 sets of the purchased filters.
FRED
Expertise (1)
Service (5)
Solve Problems (1)
They could improve
October 03, 2020
I bought a new built house and the HVAC system came installed by Chas Roberts. The HVAC system is working as it should so far. That is good. However, I was not happy with the duct installation. For an installer that considers itself an HVAC expert, I feel it makes no sense to place the AC supply registers, in a brand new home in 2020, right on top on the ceiling fans, 3 inches away from the fan's power outlet. That defies common sense and may show a little lack of expertise. I wonder if they used the same common sense to install the HVAC system in the attic.
FEDERICO
Expertise (3)
Service (3)
Solve Problems (3)
Very easy to register.
August 05, 2020
It was so easy to register this product. Customer service was very proactive in making this experience very simple.
Gregory
Expertise (5)
Service (5)
Solve Problems (5)
professional
July 06, 2020
very professional
pisarski
Expertise (5)
Service (5)
Solve Problems (5)
Awesome Service
June 11, 2020
Great quality service.
Benjamin
Expertise (5)
Service (5)
Solve Problems (5)
new construction
May 08, 2020
this is a brand new home built by lennar
Harvey
Great service
March 27, 2020
Nice job
Justin
Great first experience with Chase Roberts.
February 27, 2020
Our new home orientation visit went smoothly. The tech was helpful and thorough.
Garrett
Expertise (5)
Service (5)
Solve Problems (4)
Great
October 12, 2019
Thank you
Terry
Expertise (5)
Service (5)
Solve Problems (5)
New Build
October 06, 2019
New Build and was installed and operating correctly.
Mark
New home build installation
September 27, 2019
I haven't had any issues with my system yet but so far everything is going well.
Kristine
Expertise (4)
Service (4)
Solve Problems (4)
Efficient
September 24, 2019
Did a great job,
EMERLINA
Expertise (5)
Service (5)
Did not deal with dealer
September 18, 2019
Other customer backed out of home deal, bought after home was finished.
Charles
My AC keeps the house at a perfect temp all the time!
August 15, 2019
My home is a new build and the AC is brand new.. It is working wonderfully! Cools down an over 2,000 sq foot house very fast!
Gina
Dorn Homes, Saddlewood, Prescott, Arizona
July 29, 2019
Installation in new construction for Dorn Homes
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Rooms hot in new home
July 13, 2019
New home is hot in closets, master bath,
Stanley
Expertise (1)
Service (3)
Solve Problems (1)
Clean install with great equipment
July 03, 2019
Clean installation of equipment with top brand equipment! Thank you!
Fredrick
Expertise (5)
New home Install
June 05, 2019
Installed and working properly.
Kevin
Expertise (5)
Service (5)
Solve Problems (5)
Just moved into the house, all appears like work was well done, system working well. Cannot coment on the next section.
June 04, 2019
As above
Carol
Excellent
May 11, 2019
Web site made is easy to register for extended warranty
John
Expertise (5)
Service (5)
Solve Problems (5)
Nice looking unit
May 02, 2019
I wasn?t there for the installation. It?s s new build. But I?ve used Chas Roberts before and I like the service
Debra
Expertise (4)
Service (4)
Solve Problems (4)
New AC
April 26, 2019
Great all around experience, especially like the additional warranty at no additional cost.
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Condensation pipe
April 23, 2019
Service man was great. He was friendly and knowledgeable. He came in and did his work very efficiently.
Philip
Expertise (5)
Service (5)
Solve Problems (5)
Very happy with our system
April 23, 2019
We?re very happy with our system. Easy to program also.
Eric
Great experience, much appreciated!
April 23, 2019
The install was great, we had a lot of helpful advise!
Jeffrey
Expertise (4)
Service (4)
Solve Problems (4)
Experts
April 23, 2019
Excellent
Brian
Expertise (5)
Service (5)
Solve Problems (5)
New home
February 17, 2019
Works great
robert
Expertise (4)
Service (4)
Solve Problems (4)
Chas Roberts it's around the valley.
February 06, 2019
Team of people are best !!
MARK
Expertise (5)
Service (5)
Solve Problems (5)
Homeowner
January 15, 2019
We love the equipment, but are plagued with a recurring issue of uneven air distribution in (2) bedrooms (the bedrooms are several degrees warmer than the main living space of the structure). The technician was sent back 2x, but was unable to solve the problem to our satisfaction.
Eileen
Expertise (2)
Service (3)
Solve Problems (1)
New home owner
December 24, 2018
I bought a new home with carrier HVAC in it, so far it's great, the unit outside is a little loud, but over all things are great
Robert
owner
November 16, 2018
great equipment. effective and quiet
Charles
Expertise (5)
Service (5)
Solve Problems (5)
At this point we have had little interaction. Units work fine - a little noisy - but fine. I have no issues with the units at this point.
October 12, 2018
Fulton Homes use Carrier and the units are a SEER 16 single stage and are a basic set. I hear that carrier makes very good units. At this price point they are noisier than some of the higher efficiency units. I would almost prefer if they upgraded to the two speed to get a quieter and more efficient unit.
John
Expertise (4)
Service (4)
Solve Problems (4)
So far so good
October 10, 2018
They found mistakes the builder made and corrected very quickly.
David
Expertise (5)
Service (5)
Solve Problems (5)
Good HVAC company.
October 09, 2018
So far, very responsive and great customer care.
Richard
Expertise (5)
Service (5)
Solve Problems (5)
Update your instructions and do humans even work anymore??
October 08, 2018
Didn?t have a problem was trying to register my new air conditioning Automation is OK but an actual human to talk to you on the phone a lot better
Bryon
Expertise (1)
Service (2)
service call
October 06, 2018
Polite, professional and knowledgeable
Wendy
Expertise (5)
Service (5)
Solve Problems (5)
Chas Roberts
September 05, 2018
my home is a new build and the AC froze over the first week after closing. They responded quickly and had technician out fast. The only issue I had was they left a mess and I have to paint the ceiling access part because it was left with what looked like pen marks.
Lee
Expertise (5)
Service (3)
Solve Problems (5)
Home owner
August 07, 2018
None
JESSICA
Expertise (5)
Service (5)
Solve Problems (5)
Ok
August 06, 2018
Very nice
Gurdev
Expertise (5)
Service (5)
Solve Problems (5)
Horrible
July 25, 2018
Their organization is horrible and should not in anyway be in business.
Joshua
Expertise (1)
Service (1)
Solve Problems (1)
New Construction
July 19, 2018
Equipment works great!
DANITA
Expertise (5)
Service (5)
Solve Problems (5)
Easy to Register
July 18, 2018
Wonderful telephone rep as well as easy navigation on the website
Linda
Expertise (5)
Service (5)
Solve Problems (5)
Homeowner
July 13, 2018
excellent service
Catalina
Expertise (4)
Service (4)
Solve Problems (4)
Initial instal
July 07, 2018
Everything was great!
Patricia
Expertise (5)
Service (5)
Solve Problems (5)
New a/c install
June 29, 2018
Great job.
MIKE
Expertise (5)
Service (5)
Solve Problems (5)
Great experience
June 25, 2018
Everything went smoothly from delivering the difficult news that we needed to replace our AC unit to the installation of the new unit. Every employee was professional, friendly and efficient. They were also very careful of our walls and property.
MARJIE
Expertise (4)
Service (5)
Solve Problems (5)
Review
June 25, 2018
The guys were polite, professional, and quick.
JEFF
Expertise (4)
Service (4)
Solve Problems (4)
New AC
June 22, 2018
CHAS ROBERTS helped us pick the right replacement AC for our home. New unit is working perfect and cooling the home better than before.
BRANDI
Expertise (5)
Service (5)
Solve Problems (5)
New Construction
June 13, 2018
Great service and prompt response time!
Travis
Expertise (5)
Service (5)
Solve Problems (5)
Outstanding Service
June 06, 2018
Entire new system installed in several hours. Witnessed two servicemen work so well together, each with specific tasks in getting the job done. Very efficient overall. Excellent job.
JOSEPH
Expertise (5)
Service (5)
Solve Problems (5)
professionally installed
June 02, 2018
professionally well done
ROBERT
Expertise (5)
Service (5)
Solve Problems (5)
Dual zone system issues
May 15, 2018
We have a dual zone system in our home. We are having a lot of issues with the thermostats not talking to one another over cooling the home sometimes even running when we switch the units off. There has been many times where I've had to run to the breaker box to turn off my unit. I came home from work and one set of my home was 69deg and the other side of the home was 78. Not to mention the app that the thermostat uses isn't very user\-friendly. I've had multiple issues with the app. I ended up deleting it off my phone because it messed up my thermostat so much. We've had multiple text out to our home none of them can solve the problem. They just keep ordering random parts hoping that it fixes the issue.
Michael
Expertise (2)
Service (2)
Solve Problems (1)
smart ac
May 14, 2018
cool home during summer
Charles
Expertise (4)
Service (4)
Solve Problems (5)
Install new unit
May 12, 2018
So far everything went as planed, great service, fast and reliable techs..
SCOTT
Expertise (5)
Service (5)
Solve Problems (5)
Chas Roberts did a wonderful job on my AC, Will highley recomend them to others
May 11, 2018
A wonderful company that did a great job, with great installers A PLUS.
JOE
Expertise (5)
Service (5)
Solve Problems (5)
New install
April 25, 2018
Amazing job done on my new A/C unit and everything the comes with it.
Claudia
Expertise (5)
Service (5)
Solve Problems (5)
Excellent Product!
March 10, 2018
Wonderful Service \& Product!
Sandra
Expertise (5)
Service (5)
Solve Problems (5)
New Home in San Tan Valley
February 19, 2018
Installation was on time and very professional. The ends of all ductwork runs were sealed during construction to prevent contamination prior to completion of the house.
Gary
Expertise (5)
Service (5)
Solve Problems (5)
New Carrier
January 29, 2018
I have no experience with this provider yet as I just purchased the home. The builder put the AC in.
Karen
Expertise (5)
Service (3)
Solve Problems (3)
AC replacement
January 26, 2018
They were great
ED
Expertise (5)
Service (5)
Solve Problems (5)
awsome
November 06, 2017
awsome
rogelio
Expertise (5)
Service (5)
Solve Problems (5)
New Construction Carrier HVAC System Installed by Chas Roberts
October 25, 2017
System runs trouble\-free.
Fred
Expertise (5)
Service (5)
Solve Problems (5)
Terrible
August 27, 2017
We purchased a new home from DR Horton, my inspector notified that the condenser was leaking fluid and not working properly, when I came to do my walk thorough I also saw it's leaking fluid and my house is hot, I mean HOT! My thermostats say it's 76 degrees but we bought in home thermometers and they say between 82+ throughout the day, depending on where the sun is. I asked DR Horton to fix it, they said there's nothing wrong and it's probably cause the blinds are open, seriously? What a crock. We're very unhappy and melting in our new 300+k home.
Nina
Expertise (1)
Service (1)
Solve Problems (1)
New home
August 25, 2017
Love our new ac
marcy
Expertise (5)
Service (5)
Solve Problems (5)
New Carrier A/C Unit!
August 23, 2017
Our New Home A/C Unit installed by Chas Roberts is an Awesome Unit cools nicely and controller is nice and simple!
Joseph
Expertise (5)
Service (5)
Solve Problems (5)
Ac
August 06, 2017
Heating and AC
Crystal
Expertise (5)
Service (5)
Solve Problems (5)
Excellent customer service
July 10, 2017
Exceeded our expectations!!!
Lorraine
Expertise (5)
Service (5)
Solve Problems (5)
Not the experience you want
June 29, 2017
Chas Roberts is a catastrophe. They mis\-designed the system, made minimal corrections and provide lousy service. Returned from a recent to 111 degree heat only to find a defunct AC. The problem was a defective 220\-440 transformer in the HE. The Carrier equipment may hold up. Time will tell. The Honeywell control system installed by Chas Roberts has been an ongoing nightmare. An independent contractor, Concierge, has quickly identified and solved both the hardware and software problems at reasonable cost.
Patrick
Expertise (1)
Service (1)
Solve Problems (1)
Home owner
June 29, 2017
I'm a home buyer and love my product.
April
Expertise (4)
Service (4)
Solve Problems (4)
Great machine
April 30, 2017
Get product my house is nice and cold at 78 degrees
AMY
Expertise (5)
Service (5)
Solve Problems (5)
Installation and setup of new system
April 11, 2017
Install of new air conditioning system, proper maintenance and care.
Matt and Ann
Expertise (5)
Service (5)
Solve Problems (5)
New homeowner
April 06, 2017
New construction. Have not used the unit yet.
SCOTT
Expertise (3)
Service (3)
Solve Problems (3)
new home install
April 02, 2017
Honorable placement for a a/c unit, right out side the door would have been nice if it was on the side of the house out of the way and view
Daniel
Expertise (5)
Service (5)
Solve Problems (5)
Carrier is the best and sinus chas Roberts
March 24, 2017
Equipment is flawless and Chas Roberts did an amazing job. Would recommend t anyone.
Kenneth
Expertise (5)
Service (5)
Solve Problems (5)
Great
March 20, 2017
Great Job
Brandon
Expertise (5)
Service (5)
Solve Problems (5)
Great Job!
February 24, 2017
No complaints. All is good
Michael
Expertise (5)
Service (5)
Solve Problems (5)
Romo Carrier product
January 06, 2017
Carrier A/c and heating unit. Just beginning to try this product. Not very knowledgeable yet.
Danese
Expertise (3)
Service (3)
Solve Problems (3)
Air Conditioning/Heating Installation and Operation
January 05, 2017
New construction job. We have been happy so far. It has been a couple months.
KATHERINE
Expertise (5)
Service (5)
Solve Problems (5)
Carrier HVAC
December 12, 2016
???
Richard
Expertise (4)
Service (3)
Solve Problems (4)
Excellent Cutomer Service
November 03, 2016
Todd \- The service man knew immediately what the problems were and how to address them He even offered to do a system check which I thought was very nice. This is a new home and I didn't anticipate any problems, but since our brand new dishwasher leaked the first time we used it, I took Todd up on his offer to check things. He said everything is working 100%
john
Expertise (5)
Service (5)
Solve Problems (5)
Great times
September 20, 2016
Awesome
Kyle
Expertise (4)
Service (4)
Solve Problems (4)
I am happy!
September 16, 2016
I just needed to extend a warranty. The business is knowledgeable. Wonderful. Thank you.
LACRESHA
Expertise (5)
Service (5)
Solve Problems (5)
New Home AC Unit
September 15, 2016
I didn't deal directly with them as I bought a new build but from what I can tell everything is great the system itself was a little difficult to set up to my preference at first but I love it now.
Levi
Expertise (4)
Service (4)
Solve Problems (4)
Good
September 02, 2016
Ok
Sara
Expertise (5)
Service (5)
Solve Problems (5)
Summer time relief
August 17, 2016
Great product, knowledgable staff
PAUL
Expertise (5)
Service (5)
Solve Problems (5)
Carrier/Chas
August 12, 2016
I closed on my home in July. I've had to call Chas out at least 4 times because of AC not operating to cool off my upstairs rooms. None of the times they came out has anyone been able to solve problems.
JERMAINE
Expertise (1)
Service (1)
Solve Problems (1)
Carrier / Chas
August 03, 2016
New Home AC Unit \- Ok so the coil on the unit is leaking. Chas has been out twice to fill it back up with refrigerant and Carrier still hasn't shipped the warantee part to Chas . I gave you 2 stars because when the Unit is working properly it does a nice quiet job of keeping the home cool. I live in AZ and during the summer that is important. However, this issue has been in place since i closed on the house at the end of June (16). It would be nice if Carrier wouldnt drag their feet with this. I am tired of calling Chas to have a tech fill the Unit with refrigerant again because you havent shipped the part.
JOHN
Expertise (3)
Service (1)
Solve Problems (2)