Brennan Heating

I thought Brennan had a good reputation. It must be from work they have done in the past. Our experience working with them (2023\-2024) was incredibly frustrating. Internally, we experienced very poor communication within their business. Attempting to schedule with them was very difficult. So many people we interacted with over the course of the project didn't seem to know what was going on. Appointments were scheduled and no one showed up. Appointments were cancelled, and people showed up anyway. We received a lot of contradictory and mis\-information. We were charged for half of the project well before they said they would charge us, without our consent. There seems to be a palpable sense of instability within the organization at this time. Hopefully, they can right the ship. But as of now, I would recommend staying away until they can get back on track.

The guys from Brennan did a great job installing our new heat pump. They arrived as promised, were quick, and left everything clean and in order. We have used Brennan before and have always been satisfied.

Not serviced yet

After research and 4 quotes, we chose Brennan to install 2 new furnaces in our home of 3200 sf. We replaced one gas furnace for our less\-used downstairs with a gas furnace, and replaced the upstairs main living space gas furnace with a heat pump and air handler. We were committed to decreasing our carbon footprint. We were told that electrical bills would be a little higher. When we started getting the bills, we were flabbergasted! After living with our new furnaces since late Sepetmber, 2021, we feel the need to give you information about how the bills come in after a conversion such as ours. Comparing our November 2020 – February 2021 electric and gas bills with 2 old gas furnaces, to November 2021 \- February 2022 electric and gas bills, this is how it went: Seattle City Light Nov\-Dec 2020 $184.48 Nov\-Dec 2021 $505.27 Jan\-Feb 2021 $243.49 Jan\-Feb 2022 $890.42 Puget Sound Energy Nov\-Dec 2020 $339.52 Nov\-Dec 2021 $121.70 Jan\-Feb 2021 $387.60 Jan\-Feb 2022 $219.57 Out of pocket: $1155.09 $1736.96 In a nutshell: • Original interactions with saleperson for quote and follow up was all positive • Installation was timely and efficient but no instruction nor owner's manuals were given. We received all the technical installation manuals! But received (and still have) no information about the significance of "Aux" or "Emerg" heating on the thermostat. • When the new high electric bill arrived, saleman arranged for a tech to come to check everything • The Tech was also efficient, kind and very infomative. He was the first to tell us about how heat pumps and air handlers should be set totally differently than how we have previously set gas, with little swing in day and night temperatures, along with other settings to decrease electricity use. We experienced a great deal of disappointment in Brennan because of the surprising tripling of our electric bills. We now acknowlege that our gas bills went down, but hadn't put this all together at the time. Consequently, many of our friends and family heard about our dismay with Brennan. Our conclusions are that a bit of education (maybe a one pager), and even some hand holding, about an expensive system for which we have no experience would have made all the difference in the world in how we felt about our investment with Brennan.

Very pleased

The reason I gave 5 stars was because James Basilonia was excellent, professional,knowlegeable and addressed all my concerns with Carrier product .

They were recommended by PSE

Great job. Well done, and very pleased with new furnace.

This is the fouth furnace was have received from Brennan for our rental properties, HIGHLY recommended.

We are current customer with Brennon.

I had an issue with the first Brennan employee I encountered who came out to do the bid. Due to issues with that employee the initial estimate expired. When I called the company to see if I could get the same estimate, she said that I would have to contact the original employee as they apparently cannot see the estimates in the computer system. I don't understand why an employee would not be able to see estimates from another employee with their company. I have never encountered that issue because most companies have that as part of the database. I didn't explain why but requested someone else come out to give me an estimate. That employee was very nice and friendly but he did not include an upgrade that was in the first estimate. I told him I could show him that estimate but he never even volunteered to offer to discuss it with his manager. The more I thought about it, the more it bothered me so even though I didn't want to get the original employee in trouble, I contacted the employee who gave me the second estimate and he provided me the email address of his manager. He contacted me to say that his manager would like me to forward the initial estimate and emails to the manager's email address which I had already done. I think the day before the install the employee called me back and said the manager had okayed the upgrade. I have never had a manager use an employee as a go between. I was never contacted by the manager directly. I also realized the night before installation that I had never been given a window of when they would arrive or how much advance notice they would give me before arriving. This is also an issue I have not encountered and I should mention that in the past year and a half I have dealt with many contractors for various home improvement projects. The installers were friendly, efficient and knowledgeable. However, I was not advised that another employee would be coming by to do heat duct testing so I was surprised when another employee showed up.

Unambiguous cost, competitive price, through explanation of hardware and process, experienced workers, and respect of my property.

Initial up\-front diagnosis provided options. Pricing was competitive. Prompt service/delivery and a high\-quality installation.

Technicians who installed our system were great. Brennan Heating and Service did a great job. Had one glitch due to design of our house and the technicians brainstormed multiple solutions with us and let us decide what to do. It involved some extra work which they took care of with no hesitation whatsoever and did very well.

They are very knowledgeable, helpful, courteous and professional and the quality of their work is superb.

Brennan installed my new furnace and air conditioning within a week. Fast service without problems.

My furnace brokedown and I needed a new one. Brennan came through in a timely manner and were very professional. Thank you!

Very helpful deciding which new furnace to install. However, they did not install an emergency shut\-off part, and the furnace did not pass inspection with the City. Difficult getting a convenient appointment to fix the issue.

This installation was a simple replacement, so there was minimal problem solving needed.

Everything about the entire process has been perfect.

Nice job, was a tough one that they found a way to make work.

Only comment, I cannot close the door to the HVAC room because of some interference with the door and gas line. Need Brennan to come out and fix.

Great overall experience with Brennan !

We have used Brennan Heating for several years and have always been happy with their service.

On time, good work

The Brennan crew did a fantastic job of replacing an old furnace with a new Carrier. We are very happy clients now.

The equipment, scheduling and installation went very well and we are happy with the result. We have, however, not been able to get an answer to a very simple question the install tech could relay to us. The company, however, either doesn't know who did the work or is unwilling to have him talk with us. Otherwise, the experience was first rate.

excellent service by Brennan !

Used Brennan before

Install complete

Inexperienced installer. Duct work never came to pressure. They left me with a new furnace but an unsolved problem.

No stress install,

In the middle of a pandemic, they delivered on\-time and high quality.