HVAC Maintenance

Excellent, honest and reliable service.

Great vendor

Excellent service

Great work all around.

Excellent vendor and installer. Have worked with John Nugent & Sons for 30 years in Arlington, VA.

Prompt expert service anytime I call. Best prices as well.

Excellent services. No complaint from me.

EVERYTHING IS WORKING GREAT !

Nugent & Sons great to deal with, responsive to service requests, reasonable pricing. BUT, this installation has not been completed. We bought a new AC/Heat Pump to pair with existing Carrier gas furnace/air handler for a hybrid dual-fuel system. Problem is that outdoor unit lacks a temperature sensor, so system can't gauge outdoor temperature and then switch between the two heat sources (natural gas furnace or heat pump). Nugent is waiting for some Carrier part that is on back-order. So, I'm fine with Nugent but not at all happy with Carrier.

Professional and efficient

Reliable

I think they are a great dealer. Seem honest, contacted us to perform free service, affordable.

It took one,(1), month to get the machine "working properly". Installation day: The board on the furnace was faulty. Two days later, the gas operating valve started leaking, we had to call the Washington Gas Co.The technician shut off the gas.We had no heat. A Nugent technician came the next day, changed the operating valve and because we complained that the house was very cold, determined that his company had installed the wrong indoor coil. Some days later, they changed the coil. Only to discover that the outdoor unit was ruined by the wrong coil. It took one week for Nugent Co. to get the new outdoor unit. In total, we have been inconvenienced for one,(1), month. Many of our things out of place and postponing our lives to accommodate the Nugent. Co. to get the right equipment. I,Teresa Johnson, Ernest Johnson's wife, am a lawyer. I think that the two, (2), companies: your and Nugent should give a cash back of our money for all the problems we endured. People:GET BETTER!

Installers were professional, congenial and explained the process of replacing our heating unit. They were a pleasure to deal with.

Everyone from John Nugent \& Sons who helped install my new furnace and AC unit was first rate. The comfort advisor walked me through my options and answered all my questions. Very knowledgeable and thorough. Once we agreed to proceed, the foreman arrived and expertly summed up the situation. His candid appraisal, suggestions, and answers to my questions were greatly appreciated. Finally, the installation crew was impressive. The techniques they employed, from unobtrusive and neatly installed wiring to a custom flue duct hanger, showed their expertise.

All good

Outstanding Serivce

The installers were punctual, polite, experts and they were great to work with!

The entire team, from my first phone call to the end, was very professional, knowledgeable, and friendly

Expert service in replacing my HVAC systems

I was impressed the first time I hired John Nugent \& Sons four years ago, and continued to use them to service my units. Thus, I hired them again to do the latest job to install new HVAC and A/C units in another part of my house. The Nugent team continues to do outstanding work. I'm impressed with the young men that did this job. I will continue to use Nugent to service my units, as I trust their workmanship and dedication. Thanks for doing a great job.

My project was done professionally and on time!

The team did a high quality installation with great attention to detail.

John E. Nugent and Sons are the BEST! We have worked with them for years and they continue to be an excellent team. We use Nugent and Sons for all plumbing, HVAC and electrical needs.

They answered all our questions.

They are very clean and tidy. Put tarps down in your house everywhere they will be walking and wear shoe covers. The installation went very well with one exception. The tech who came did the original plan and estimate made an assumption about the circuit handling my old air handler i.e. it could be used to upgrade from 115 volt to the 230 volt required for the new air handler which usually is the case. But it turned out not to be the case and they had to pull through a new electric line. This was resolved satisfactorily but it would have been better to know about the problem up\-front. Also, they wound up having to move circuits (again not the original plan) in my Generac circuit box so I will have to go back and re\-number the circuit plan I keep for my house. Again not a big deal but not something I expected to have to do. John Nugent was replacing a system that they installed 26 years ago which finally had a problem which I might add they quickly and very cheaply resolved but I decided to replace it anyway. 26 years is a good run for an AC system and it required no service over those 26 years but I decided to replace it anyway. Hope this one goes 26 years as well!

I was happy with my interactions with staff from sales, to back\-office, to installation. Installation was very clean and professional. Helpful advice and adjustments were provided to aid in the cooling performance of historically difficult to air\-condition areas of my home.

We are extremely impressed by the knowledge and professionalism of everyone we have worked with at John Nugent \& Sons. Our neighbor recommended this company, and we could not be happier.

The installation team did a great job, were courteous and respectful in keeping the house and workspace clean. Professional installation with no issues. Highly recommend Nugent \& Sons.

Quick, Friendly, Professional

Great company, with excellent service all around. From the time we got our quote to the end of install day took less than 1 week. Would highly recommend!!

The technicians installed the A/C and heater in one day with no issues. Great service.

Job was excellent. Started at 7bam and done by 330. New unit outside and unit in attic. 5 star .

Wonderful to work with…plumbing, heating and cooling, water heater

NUGENT \& SONS were able to quickly and safely install our new furnace and ac unit.

Professional and Knowledgeable. Replaced old system with new Carrier system. Reasonable pricing and good crew.

We have used John Nugent in the past and have had great experiences so went with them for a new unit

Overall very good experience

Pleasure working with their team and have already recommended to others.

Long time customer who continues to be very satisfied with John Nugent \& Sons' service and reliability.

Carl Sauls knew exactly what I wanted the Proposal for my A/C replacement was reasonable an the crew Bryan Jorge Jose were very knowledgeable Professional and this is what I expected and a great team effort.

From the back office to the front line installers, quality people with high integrity. Absolutely should be your choice for HVAC services.

Nugent \& Sons was outstanding installing my heating system. All staff personnel from marketing and sales, administrative staff, finance staff and technicians were all professionals whom are customer focused and provided phenomenal customer service. Without hesitation I highly recommend this company for your AC/HEATING/PLUMBING needs

Very thorough and our system is working perfectly! Great demeanor of the installers. Very pleased with our experience.

The installation team was superb. Effective, efficient, and thorough. Especially pleased with the platform they built for the outside unit.

Great company to work with. Very knowledgeable sale, preinstall, and install team. Team meant every time commitment made and didn't try to upsell you.

Everyone I worked with, and everyone I talked on the phone with, was friendly and professional, and really knew their field. Nugent and Sons was recommended by a friend, and they lived up to their reputation.

Frontline experience with the people at John E. Nugent \& Sons was 1st rate. It started with RJ Parker whose visit to provide me a heat pump replacement proposal at the height of the hot Summer season, when my existing Carrier unit of 20 years was failing under unrelenting DC metro area temperatures in the high 90s for several days in a row, coupled with high humidity. As the busy cooling season meant most other competitors didn't return calls, RJ came by for a thorough walk through evaluating the current system indoor/outdoor and all connection lines in between, answering my probing questions, and provided a fair price proposal albeit the installation schedule would be weeks away \- it seemed all local HVAC contractors were swamped then. When my outdoor unit's motor and fan blades eventually could not keep up and failed before the scheduled date of the new HP installation, RJ immediately ordered and installed a brand new motor and fan blades (at no additional cost above the accepted proposal) that sustained me and my family with adequate cooling until the actual installation occurred 3+ weeks later. The next team who followed RJ for the actual new Carrier installation were professional and highly competent. This culminated in an efficient installation (Heat Pump and Water Heater) with minimal disruption. Today it's been a month since the installation was completed and I couldn't be happier with my new Carrier system and the installation by the J.E. Nugent \& Sons team.

Great experience from initial estimate, installation planning to installation.

Professional, thorough, neat

Excellent service, product knowledge, flexibility

Every interaction with John Nugent has been exceptional

Excellent

Not only did the technicians do a great job completing the install, they sprayed the work area with a cleaner to diminish the chance of spreading the Coronavirus.

Have used Nugent for years and for this recent replacement installation of HVAC system. On time and professionally done as always!

John Nugent \& Sons have serviced my heating and A/C systems for over 25 years! They have great expertise, are prompt in providing needed service, And have a very personable and professional staff for all aspects of their service! I highly recommend them for any service you need.

John Nugent \& Son did a great job installing a new heating unit. The crew was exceptionally well qualified for getting the job done right.

Great company and service...have been servicing our home for over 10 years.

My furnace died and the dealer gave me an appt two days later so I wouldn't freeze!. workers used shoe covers, worked all day, cleaned up and answered all my questions politely. Will use again.

Punctual, Professional, Courteous, Knowledgable and Cleaned up after themselves!

From administration and execution of their maintenance contracts to their installation they are an outstanding company in every way.

punctual and professional

I just had my install completed yesterday. Nugent and Sons have been prompt, thorough, and professional. I have nothing but good things to say. I would highly recommend this company and use again.

Satisfied with installation

Was able to meet a demanding installation schedule with prompt service.

Bryan ran the install wonderfully. His work is impeccable, clean, and tidy. He even corrected inconsistencies from the previous installer. After the install, he checked the unit thoroughly, tuning it through its cycle to ensure that it is working properly. He also double\-checked the furnace to ensure that it is still working after the AC install. When finished, he walked me through the installation, to include what to do, and what not to do, when performing user maintenance on the unit. I couldn't be happier!!

professional and knowledgeable.

Great service and attention to detail.

Great crew, great job, very neat.

Nugent \& Sons gave us expert advice and superb service on our new Carrier system, just has they have on all our electric, plumbing and HVAC needs. Responsive, courteous, honest. Highly recommend.

Excellent service. I highly recommend this company.

Replaced our 30 year old Carrier furnace with a new Carrier furnace. The installation looks good, and they did a good job cleaning up the work area. Installation included pulling the required permits and scheduling the inspection.

Don't know about solving problems or service yet.

John Nugent \& Sons provide excellent service, and are always price competitive. They are honest and helpful, not trying to sell service / equipment that is not needed.

My new air conditioner and furnace were installed yesterday. Everyone was nice, punctual, hard working, and clean. A happy experience.

I worked from home all day while the the unit was being installed. No interruptions, no mess \- perfect experience all around.

Super professional with great service, really educated me on the process. They're not the cheapest, but I wouldn't trust anyone bidding less.

Replacement of failing system. Highly competent and fair estimate. Would definitely recommend.

Couldn?t be happier with the entire team at John E. Nugent \& Sons.

Excellent service.

Scheduling of measurement and follow\-up was excellent, accommodating my schedule. Instaspecifics.llation crew was prompt, congenial and provided clear explanation of work being done and system

great service the installer did a great job and very friendly answered all questions and explained the systems

Everyone from ownership sales and installation made this difficult purchase easy

Installed replacement central A/C unit. Old was Carrier installed 1989 \- lasted 29 years. Replaced with new Carrier equipment contractor was timely and efficient. Very good job.

A company rep first came to examine the space where the units would be located and to estimate the needed capacity. The job foreman then came the day before installation to verify the details. The work crew completed the installation in a day. They labeled and demonstrated everything, provided me with the needed paperwork, and scheduled the required county inspection.

great customer service. Easy to schedule. We didn't feel like they only wanted to sell us a new system... they gave us options and did not push.

Newly installed Carrier furnace. So far we love it. It is so much quieter than our previous furnace.

excellent installation and product knowledge

John Nugent \& Son's installed a new Carrier Performance Series heat pump replacing our 20 year old RUUD heat pump. The three guys that showed up (Mike, Isaac, and Sergio) to do the job showed up early. They were very professional and knew what they were doing. It took them about 8 hours to complete the removal and install. The new one heats the house better and I love the new Honeywell WiFi thermostat. It was extremely easy to setup and program. The new unit looks wonderful and is much more efficient than the old one. My wife and I are very satisfied with it and the crew from John Nugent and Son's did a great job.

Great job, great company, clean fast install and fair pricing.

The (former) Carrier air handler in my home was still functioning at 41 years of age. However, I knew nothing lasts forever and figured I was on borrowed time with that system. So, I began my research into a variety of HVAC systems and arrived at the conclusion that I wanted another Carrier. Thanks to a referral from a friend, I added John Nugent \& Sons to the short list of contractors that I interviewed. I was glad I did. The Nugent team did a fantastic job with my heat pump/air handler installation. The installation team was efficient and thorough. The team arrived on time and worked diligently on my job, finishing ahead of schedule. Thanks to the pre\-install visit by the foreman, Nugent was able to configure my system to fit neatly in a tight area and avoid a personal annoyance I had with the previous system. What impressed me the most, however, was the approach of my sales rep, Mike. He could have tried needless upselling. Instead, he provided me information on the proper system for my home, not the most expensive. He said he would recommend to me the same system that he uses and that he would try hard to win my business. The sales visit was short, sweet, and to\-the\-point. Mike and the Nugent team certainly won my business, not just with the competitive price on the new system, but also with their obvious appreciation for quality customer service.

Julio did an excellent job installing the AC for us, despite the fact that It was rainy that day.

Very nice installation. Clean, quick and thorough.

We have used John Nugent \& Sons several times over the years. We contacted other dealers as we researched our buying decision and decided on Nugent because of price and ability to easily explain the issues and options for this entire HVAC replacement.

Excellent install and customer service

Very positive experience. Professional and detailed and reasonable.

They did an excellent job on a very hot day replacing our heat pump system in the attic. Highly recommend the team they where very knowledgeable and honest from the sales rep all the way to the installation team.

Very professional, knowledgeable, and reasonably priced. Very satisfied.

Everything went smoothly. I would definitely use them again.

We appreciated the full description of what problems had presented themselves and we were given knowledgeable information toward their solving. In view of anticipated outcomes, we elected to have a total new unit installed.

Nugent and Sons were competitively priced, but when it came to the service, we could not have asked for better. Courteous, knowledgeable, and efficient. They came on time, did what they promised, and they went out of their way to be sure we got everything done OUR way! WOW! And oh by the way \- they left our house in as good or better shape cleanliness wise than when they got there.

In the winter of January 2017, our home gas furnace blower motor failed after over 16 years of operation, so I immediately called John Nugent and Sons, who were local to our area and had a superb reputation. The service technician arrived well ahead of schedule, only a few hours after my call and quickly assessed the failure. Based on a complete assessment of my HVAC and water heater age and operating condition, I decided to replace the HVAC and gas water heater vice just replace the blower motor. On his own initiative, the service technician then gained approval to have the blower motor temporarily replaced at no charge, which enabled normal heat to our home until the full HVAC system could be installed the following week. The HVAC system and water heater were superbly replaced in just one day:\-)

J Nugent \& Sons was fast, efficient, and very good at keeping me informed throughout the entire process of replacing my heater/air conditioner. They also went above and helped shore up my old AC until the new one could be installed and in installing wider ductwork to accommodate the new unit. The new AC is much quieter and parts of the house that were previously on the hot side are now cooling nicely.