Heat Pump Repair & Service

I have been using Colony for over 6 years and their service is always great.

.

Great customer service & would recommend to everyone

I was able to get the best AC for well under what another AC company quoted me. Also the service, experience & professionalism was amazing.

I have used countless A/C companies. They are either very bad or super expensive. Colony exceeded my expectations and their pricing was very fair. This is the only company I will use going forward.

Colony Air Conditioning and Heating were very professional, and the install was exactly to my expectations. From the sales of the equiqment to the installation. Very knowledgeable and professional and assisted me with the decision of equipment to use. The installation team was very professional, clean, and helpful on getting my unit set up. They also aided my equipment getting registered which this email confirms my equipment was in fact registered.

Excellent service.

They are so on top of everything they do and a very family oriented company

I was replacing a previous Carrier unit not installed by a certified dealer. The old unit worked well and lasted a long time, but had a few minor issues. Since I thought the issues were due to the previous dealer not being well enough educated on Carrier, I went on the Carrier site to find a recommended dealer. Colony had a great rating and checked out well on Google. I was very pleased with the installation and support Colony has provided. I highly recommend Colony Air Conditioning & Heating.

Colony did a great job

Have received nothing short of outstanding service so far.

Installation left a 1 in gap in intake line in attic- allowing dirt and insulation from attic into unit - I happened to see this when I went into attic after installation. Company corrective response was fast - but, I was lucky to find this before major damage.

Dealer is able to determine what issue was on the old unit i had and recommend the fix needed.

The staff at Colony Heating and Air is professional and competent in all phases of the job. Installation of new system was timely and had no problems. Could not have been any better. Recommend highly!

They did a great job on the installation. They were on time, professional, cleaned up after themselves and did excellent work. When we replace our other unit, we will go with Colony again.

highly recommend both service provider and product

Communication was clear, detailed, and timely. Highly recommended!

Very pleased with service and expertise.

The installation team did a great job.

Colony AC \& Heating's 11/27/2023 replacement of one of our old furnaces with a new Carrier unit again demonstrated the excellent, courteous and professional service, which they have provided my wife and me for over 25 years. The new unit and thermostat are running smoothly.

It was a pleasure watching the team accomplish the installation.

Super installation team

Excellent installation

Incredible Group and Business. They take care of their customers. Hard to find nowadays. I highly recommend The Colony.

The Colony A/C and Heating has been servicing my home system for many, many years, I have seen the Company's growth here in the Colony and have experienced how professional and knowledgeable they really are, from answering calls when you need service to having the Tech's perform repairs or service. They are number 1 in my book and I would not hesitate to recommend them to anyone.

Outstanding customer service from the whole installation team especially the lead, Trevor.

used them multiple times, never disappointed.

Colony Air did a great job installing my new HVAC system. The team was honest and efficient. It took less time than expected to install and they did a wonderful job cleaning up afterward.

Excellent Dealer.

Process to install our new unit took 8+ hours, when we were told 3\-4 hiurs.

Their services were much better than expected \- extremely professional, they were the best option I could have taken!

They have always provided the best service. And never oversold us.

Excellent service

Very professional. Great teamwork.

Professional, courteous, knowledgable and polite staff. Will definitely recommend.

Consistently outstanding. Easy to contact and always very responsive. Representatives always very professional and ensure everything is right before departing. Definitely the best in customer service.

From the phone receptionists, to sales rep, and to the awesome installers, I am extremely pleased with Colony AC \& Heating. True professionals! Each service area made me feel like they cared about my situation...

I was referred to Colony a few years ago and signed up for their maintenance program. Simply put, they are awesome. Each tech who has visited my home over the years has been knowledgeable, meticulous in the servicing of my equipment, and never once tried to "upsell" hardware or services I didn't need. They also don't have dedicated, high\-pressure sales folks like some other companies. The technicians quote and install the systems. A few weeks ago, I found my 14\-year\-old system on the fritz, and during an afterhours service visit, got a quote for a replacement at the same time. The system was installed yesterday by Manuel and his crew, and man oh man did they do a great job. Above and beyond, fixed some jankity routing of my ducts. Re\-ran or adjusted lines and plumbing, and everything is insulated. Super neat and clean install, despite it being over 100 degrees outside and who knows how hot in the attic! Overall, the techs are always courteous, friendly, helpful, and willing to answer a million questions. The office folks are also friendly and helpful, never have an issue contacting them, and super responsive. I also appreciate the text\-based service tracker complete with finding your technician on a map! Of all the companies I do business with at my home, Colony is one of my absolute favorites. It's hard to find people who understand what good old fashion service looks like now\-a\-days, and if that's important to you, look no further when considering a heating and air conditioning company.

This crew is very efficient. They did a lot of work in the time allotted. Quietly professional.

I hired The Colony Air Conditioning because of expertise. Rene utilized existing duct work to balance room to room temperatures. Now, my home feels more comfortable.

Excellent and friendly service. Technicians and installers were friendly, knowledgeable and efficient.

Haven't had any service thus far.

When I called to let them know I couldn't clearly read the numbers ( serial \& model ) in order to fill out my warranty info they were very nice and said they would fill it out for me and send a confirmation letter. I checked my computer ad I did receive the letter. They were so nice when they offered to do this for me. I love this company. Polite, on time, clean, and very helpful, as you can see, from their above action.

Excellent experience from audit and quote process to installation and start\-up. Professional approach to Carrier Infinity system benefits and review on system components and basic home preventative maintenance.

Thank you.

GREAT TEAM, PERFECT WORK, VERY POLITE

Very professional and courtesy. They explained the work they were performing and left the attic space very clean. I inspected their work afterwards and it was top notch. Much better than the quality of work from the original homebuilder's contractor.

Both Joseph and Sayd maintained very professional service and demeanor even though the old unit put up a heck of a fight being removed! Colony AC should cherish having these two working as members of their team!

Wouldn't hesitate to refer Colony for repair service and/or replacement.

Adam and his crew worked over two days to install two A/C \& Furnace systems. Did an excellent job and kept me up to date on their progress all the way. Highly recommend The Colony A/C.

Installation was flawless!

Installation team was courteous, professional and very efficient. This is the second system I have replaced using Colony AC and have been very satisfied with with the company and employees.

The installation crew was great!

No pressure sale. It would have been 25% to fix old unit compared to getting a new unit with a 10 year warranty.

Excellent service from start to finish!

Have used them for 30 years now

Andrew and Brayley did a great job under hot, humid conditions. They were courteous and efficient.

Highly recommended for courteous staff, excellent service. Installed a complete AC system efficiently and on time.

The entire process was seamless from the initial visit to installation. Just a class act!

Dealer employees were all courteous, knowledgeable, and professional.

Great Company. Great people.

My dealer explain very thing we needed about this system

Did what they were supposed to do.

Fast friendly professional service.

Very professional and friendly. Did an excellent job. A pleasure to work with.

Same crew arrived and installed my new system today. Unfortunately my 2nd in a week, but it needed done. They did a great job as they did last time. I'd recommend this crew and this company and will investigate service plans with them as a result of my 2 recent experiences.

HVAC companies are hard to figure out and I've been taken advantage of in the past. Working with Colony Air Conditioning \& Heating proved to be the right choice this time. From initial call to final install they were very professional and didn't try to oversell me. Gave me honest feedback and options to meet my needs. The technicians took great care when they came to install the unit, were very professional and considerate of my home and more importantly the unit was installed well and has operated the way they said it would. The team will be back to install my other unit when the time comes.

I have Colony Air for several years and they always do a great job

Fast and competent service

Every communicative and service step was excellent. Very good team and leadership. They a job that brand X turned down; but Colony Air provided a solution in a professional manner with a no problem attitude. The homes built where I live present unique idiosyncracies and challenged but Colony Air Ace?d it! Thanks

Colony AC installed a replacement HVAC system for us today. The guys were quick, efficient, friendly, and very clean! And the new system works great.

Best in city

Service was excellent from the first call for service to the clean up after installation

Friendly, professional, attentive, customer focused. Old unit not cooling. Renee took the time to review the options available to us. We decided to replace the unit. Drew and Greg were fantastic with the installation \- took precautions to protect surroundings and left everything as it was when done. Everyone we encountered has the client at heart, including Elaine, Chris, and Joe in the office. Thank you all.

Awesome company. We have been working with them for years

Extremely pleased with the installation crew. Very professional.

Very happy with everything. They were very professional and courteous.

They installed a compressor and evaporative cooler . They were courteous and left no mess. The ac is cooling just fine.

On time, great job, clean up haul off and product orientation. Adam and Steve were very good.

Excellent

The team sent to install my equipment were efficient, competent, and solved a problem for me that had been ongoing.

The technicians introduced themselves at the door and were so polite and respectful of my home and I appreciated them.

Installation crew was professional, friendly, and answered my questions. They showed me how to work the thermostat (Ecobee4) and left our home free of dirt/debris.

We had an old HVAC unit start to die. Colony AC was able to come out the next day. We choose to replace the system end to end. The Colony AC installation team was great. They took great care of my house and explained everything before they finished.

Colony was super easy to work with. So professional from start to finish. I would not think of using any other HVAC company ever again. At times in the market place it is hard for a woman to be taken seriously and treated with respect, but this company ALWAYS treated me that way. From the service techs, to the phone contacts, they were communicative, respectful and professional. Every aspect of the suggested equipment, the reasons why, the details of the replacement job was discussed with me. I was completely comfortable with the work at all times.

Great job

Have always used Colony Air and Heating because of excellent service.

The tech team arrived promptly and did a wonderful job. Got the heat on that I had lost from my old system. They were able to do a complete replacement of my system in short order!

Will continue to use ColonyAC \& Htg.

Everyone from Colony Air have been very courteous and knowledgeable starting with the front desk to the techs and instillation crews. Excellent service.

professional, great customer service. going beyond the expected normal. great company, from front office to smallest installer.

Very professional, nice people from the call center to the installers.

Quality Installation with professional service

Did the same install ten yrs ago. If they didn't do it right then, they would not have been invited back to the party this time. Excellent work.

I wish I could have had a better unit installed for the space in my attic. Over all the the current unit seems to be doing the job

During semi\-annual check\-up, technician discovered multiple leaky coils. Ordered new, more efficient heat pump. Crew completed installation of both units (inside and out) in just 4 hours. It was up and running within 5, including a new wi\-fi\-capable thermostat. Thanks to Colony A/C, we're completely ready for any kind of weather that's coming our way!

I had mini split unit installed. From scheduling to the install it was seamless. They made sure I understood the unit and provided me the serial numbers to register for the warranty. They came, did not leave a mess, did what they said they would and the price was good. I will continue to use them and recommend them to my friends.

Had replacement units installed today. Arrived on time. knowledgeable and courteous

I made the decision to replace my system on a Friday. They reurned on the following Monday and had the new HVAC system installed that day. I would recommend Colony AC to everyone. Thank you Colony AC.

The team at Colony AC was great. From financing, to install to challenges with setting up the warranty, everyone stepped up to deliver a great experience in what is otherwise a daunting and expensive homeowner experience.

I am super pleased with Colony Air Conditioning \& Heating Install, quality service, knowledge and expertise and care to the customer. A big list that they fill well in all areas! I'm also super excited to experience Carrier HVAC products in my home. So far I'm quite impressed with the Carrier product. This was a big job since I installed 3 furnaces, 2 Condensers along with 2 Coils and 3 thermostats. I also installed 3 Reme\*Halo's. I'm thankful and grateful! I absolutely recommend Colony Air and Carrier HVAC systems.

Arrived on time and answered questions. Friendly and polite.

Many of the components of our, now former, system dated back to the home construction in 1992. We also were mindful of the pending discontinuation of Freeon gas to recharge the existing system when needed. Therefore, we decided to "bite the bullet" and change out the entire system.

Did an excellent job on install. Would use them again.

So far things have gone well!

Excited

Exceeded Expectations.

Both the salesman and the installers were very professional from start to finish. They were all honest, forthright, and knowledgeable about the products they were offering. There was no pushy tactics \- they gave us all options from bandaid type repair to fix the immediate issue, to why it made better sense practically and financially to replace our entire 10 yr old AC unit. The installers were also very professional and friendly. They took measures to keep our home clean and damage\-free throughout the install. We didn't need to do any clean up after they'd left. The install itself was smooth, and finished in the promised timeframe. They were punctual, and efficient with their time \- no excessive breaks. They explained what they were going to do before they started. And finally, after they were done with the install and all the system checks, they gave us a full tour of what they replaced, how to use the new thermostat, and also how maintain the entire AC unit for a long and healthy life. I've worked with several heating and cooling companies in my 15 years as a homeowner and can confidently say that Colony AC and Heating is the best experience I've had so far. I will be recommending them to all my friends without hesitation.

installers were fast and efficient.

It was our first time to be serviced by The Colony... We wished we weren't so naive as first time homeowners 10 years ago to not have tapped on their knowledge and expertise back then. They have the best technicians who not only are professional, but really take the time to get to know you and provide the information you want to hear about what is best for your ac/heating systems. We did our research about which company would best suit our needs\-\- so glad to have chosen The Colony. They will definitely be our choice of company for years to come!

They were knowledgeable and professional

I have only good things to say about Colony AC. I have been using them for four years with outstanding service.

in staled inside and outside units.

helpful service

Have been using Colony Heating \& Air Conditioning for more then 10 years. Have always been more then satisfied with their service and friendliness. The tech(s) have always taken the time to explain what needed to be done and answer all our questions. Thanks Colony!!!

Very knowledgeable technicians. The men who installed my unit were very polite, fast and well trained.

Charlie was quick to diagnose our problem. Adam and his team have great work ethic and are very polite and considerate!

Two systems installed on the same day. Very efficient and knowledgeable.