Heat Pump Repair & Service

I had a new furnace installed. The 2 technicians were neat, clean and polite. Everything was explained to me about the new equipment.

Hank and Dan did a great job installing our new heater and air conditioning. I would highly recommend them to anybody. They were very professional and polite.

We used Thompson Heating and Cooling Inc for years. When we needed our furnace and air conditioning replaced, we knew that they were the choice. They worked with us to make sure we got the units we needed to keep our house comfortable. They installed the units quickly, professionally, and left the area completely clean. The units have been working great for over a year.

Fast and professional

Great service and wonderful to work with

Very professional and honest. Always on time.....Service Rep/Tech "Tim" is the best Have used Thompson for 32+ years

Service was on time, Techs were proficient.

Thompson installed a new furnace and A/C unit, cost effective, on time, very knowledgeable, and attentive to the details. We are very pleased with the work and will definitely recommend Thompson Heating and Cooling, with Carrier equipment.

Tom's calm competence coupled with Hank's engaging efficiency made this one of the best contractor experiences I've had! This company has their act together and delivers on their promises. Impressive. Highly recommended.

Great Service, great installers, very knowledgeable.

Great communication and efficiency. Great pricing

Excellent service and installation,

From Amy in the office to Tim and Nick who did the install, our experience with Thompsons was great. They are very courteous and friendly. Tim was incredible. He explained everything he was doing and if we had a question he took his time to answer it for us. We have had a great experience and I will definitely recommend Thompson's to everyone I know. Thanx for everything.

Installation was done on time and the work was done in a professional manner. They did a great job of rerouting some of the pipes. They also made sure we knew how to operate the new thermostat before leaving. Highly recommended.

Tom was excellent! The installation required some problem solving and he handled it easily and with skill. Well done!

Furnace blower went out Saturday I called Thompson the lady said she would have someone there early Sunday morning which they were. Met with Tim and explained what was happening, he performed tests and agreed with me that the blower motor was bad. After giving my options with a 38 year furnace I knew myself something would be next to go. So I chose to go with a new furnace, since Thompson had just installed a new Carrier Central Air back in the summer..Donny came over gave me a timeline it would take. He was spot on few hours later I had a new furnace and heat. Very impressed with Thompson and their great staff. They care a lot about the customer. That is another thing that sold me. Both Techs Tim and Don are class acts. Very sociable and fun to talk with. I found a company that I will use for life on any of my heating or cooling problems.. Thompson Heating is number one in my book.

Thompson Heating and Cooling was very attentive in our time of need when our furnace failed during one of the coldest days. We called the emergency hotline and within the hour we had Tim Whitlow at our house who assessed the issue and we came to the realization that I needed a new furnace. He provided multiple heaters for our family to keep us warm until he could have guys out to us in the morning to install the new furnace. The recognition of me being a veteran was appreciated and I was given a military discount to help out which in turn I made the decision to upgrade my air conditioning unit as well. The installers both Hank and Dan were very prompt and on time and arrived at my house first thing in the morning ready to go. They placed drop cloths in their walking areas to the furnace to keep my carpets clean and dry. They were professional, kind, and worked in harmony to complete the install successfully. I would highly recommend this company and the installers to anyone needing assistance with their furnace or a replacement and if you are in an emergency situation they were readily available to help. I was impressed to hear from the office the next day after completion to let me know they are going to register my unit.Thank you Thompson Heating and Cooling for exceeding my expectations and being there for myself and family.

Very pleasant and professional in regards to explaining my new system, setting up the app on my phone to installing my new furnace and taking great care to protect my floors. I am very happy and would highly recommend.

Excellent

Tim was great. Very knowledgeable and very personable. He took the time to explain the different heating equipment and then recommended what he felt would work best for us. He is very thorough and answers all your questions. Amy, the office person that I have talked to is wonderful and very friendly. The company comes highly recommended by me.

The best! Kept me well informed on the process. Real Pros. Tom knows his stuff!

Experience was excellent. Person who provided the quote was knowledgeable and answered all my questions. Office staff who took my order had all the required information and set up the installation. Installers did an outstanding job and responded to all of my questions. All staff were polite.and knowledgeable.

The instillation was done very quickly and the installers explained everything to us very well . We have been with Thompson for 20 plus years and will be using them in the future.

Nate and Hank did an incredible job. Everything is meet and tidy. They cleaned up after the work. Everything is expertly installed. They explained in plain English how everything works. We couldn't be more satisfied. Gary and Rosemary Zipay

Excellent

We got estimates from several dealers for replacing our old heat pump. Tom was quite knowledgeable and not at all pushy. Thompson's estimate was the best we received. The installers worked well together and very efficiently. Our HVAC system is much quieter now. Hoping to see electric savings as well. We would highly recommend this company.

no problems. working well.

Expert installation of new Carrier furnace \& AC units.

Professional installation. Would highly recommend.

Brian replaced our condensing unit, and was very courteous and went above and beyond to restore the area around the unit to the way it looked before he began.

Excellent technician. Work was done in a professional and timely manner. New unit is very quiet and efficient.

We have been a customer for years, always satisfied with carrier products and service that we have received.

Great company with excellent and innovative service

My furnace went out on a Sunday afternoon. Nate came out gave me an estimate the next evening and was able to do the install the next morning. Nate and Brian did the installation and they worked very efficiently and were extremely courteous. I've already recommended your company to someone and will continue to do so. Thanks for the great service. ??

Excellent work fast and accurate

Prompt, courteous and professional service that I would recommend.

They were the only heating company to come out when we heating issues. They then proceeded to install a new system in the next few days. The installers were on time and super friendly. Would recommend to all my friends and family.

They couldn't have been friendlier, helpful and more knowledgeable about what we needed, especially on a SUNDAY! They answered immediately, communicated clearly and were on time, both in arrival and in how long it would take. I wish every company treated people the way they do and did their job the way they did it.

We have used Thompson Heating and Cooling for over 30 years, and have always found their staff to be courteous, timely, and above all, well trained and experienced. I would recommend them to anyone.

Very professional team!

Thompson was very good about keeping us updated on the arrival of our equipment. We appreciated their concern for our comfort. All personnel (4) that were here performed in a professional, personal and confident manner. This reflects highly on the management of Thompson.

Knowledgeable installation personal with great service and office staff

Very helpful instructions about the product,

I'm very happy with my total experience with Thompson Heating and Cooling. They have answered all my questions and the work was done in half a day and without any problems. I have had a couple follow\-up questions that they answered them quickly. Overall I'm glad I chose them for the work and I have already recommended them to one friend.

Great installation team. I had a very difficult install and they made it look very easy with a perfect finish.

Nate and Jake? were Efficient, timely, friendly. Answered all my questions. Even returned my trash can that I'd put out that morning back to my garage. Above and beyond. Highly recommend them.

Great Service. Very knowledgeable technician. Polite, and courteous as well.

The tech that installed my new furnace was very good, worked fast and protected and cleaned up everything. Couldn't ask for any better service! That the reason I have used Thompson Heating and Cooling for the last 30 years.

These guys were awesome. Their sales rep came prepared and was clearly an expert unlike some from other companies that came out for a quote before him. I found my furnace was inoperable on a Thursday morning, got a quote Thursday afternoon, and had a full install by Friday evening.

Very nice person installed the heater and didn't need any help, very knowledgeable, was able to show me how it works and anything I might need to do to it like changing the filter and yearly service and how the system works, answered all my questions without making me feel dumb installation is top quality very good looking and not half fast love your company love the install quality and quick install all good to go very polite and knowledgeable about everything very very happy!!!!

Excellent work done. Very satisfied.

The installation process was superior. The installer was meticulous and a highly trained professional.

Great friendly install!

Very professional, quality workmanship, fair price and all around great experience.