Heat Pump Repair & Service

Knew exactly how to handle every situation that came up.

Luxury Heating is a excellent place for heating and cooling systems equipment. Very professional and highly efficient service.

Very happy with the entire process from buying to installation.

Great installation \& follow up.

The gentlemen who arrived were very well mannered and got right to work. If they need to relay any messuages they were extremally good at doing so

From start to finish, Luxury Heating was refreshing to deal with. A local company, didn't try to over sell me, listened to what was important to my wife and I. Installation crew was neat, pleasant and answered all our questions when completed. We chave the peace of mind now, knowing we have a good product from a good local company.

New furnace and evap. coil. Went above and beyond. Great price and quality work. If you go anyware else, good luck you will need it. These guys are THE BEST !!

Did an excellent installation job. Thorough and professional. Protected flooring with tarps, wore booties inside and did an excellent job of clean\-up. No problems so far and I really don't expect any. Had best pricing of the three quotes we got.

Have been using this dealer for 10+ years. They have always been reliable and knowledgeable.

Luxury Heating and Cooling has been the only company I would consider for my needs

Found the luxury Heating team to be very professional . I would do business with them again.

Exceptional experience installing our new HVAC system. The technicians were outstanding. They were professional, meticulous, clean and efficient.

The technicians keep us updated on progress and time for completion. They also provided information regarding additional services that they provide.

The team of technicians removing existing equipment and installing new \- efficient; knowledgeable; a well\-coordinated approach to the project; responsive to questions; comprehensive explanation of the new equipment; conscientious about keeping the work site safe; eager to earn our positive regard; left the work site immaculately clean; we could not be more pleased.

Fantastic Experience!!!!!! Very Fast, Professional, Perfect service technicians and Carrier Products!!!!!! Highly recommend purchasing Carrier products!!!!!! Best furnace and ac in your lifetime!!!!!!

When my current furnace was putting out carbon monoxide Luxury heating was recommended to me and they really came thru. From the tech that tried to fix my old furnace to the salesman that helped me choose the best new furnace and the installers that came out on a Saturday so that I had heat my total experience was great.

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Technician very knowledgeable

The two men who installed my furnace was professional, courteous, and did a great job on installing the unit. Explained the functions of unit in detail and cleaned up after. Well done.

Very professional installation completed on time and as quoted.

Great dealer to deal with had all the answers to the questions, and the installer are very professional.

Couldn't be more pleased!!!

Experience with installation only so far.

The installation team was very professional and efficient! Very pleased with the quality of service!

Very professional, friendly and knowledgeable! Quickly assessed the issue and provided options. Cleanly removed old system and installed the new system in a timely manner. Great communication with the salesman, office and technicians to coordinate all activities.

Great service and easy install

Luxury has always been great. I wouldn't go anywhere else.

They have always been on time, courteous and knowledgeable. I recommended them to family.

Great service

The guys did a wonderful job

Have used Luxury Heating for over 20 years. This was new construction and Luxury did the original heating and cooling work. They have always been informative, solved any problems and extend prompt, courteous service.

Luxury did and excellent job replacing the heat pump for our home.

Attentive and patient experienced tech's and sales team.

Very professional service.

Installation was flawless. About 6 months later the new furnace gas value failed...they replace it within 12 hours. Just amazing.

Worker were great new what they were doing

Fair pricing from knowledgeable sales staff. Install team was on time, courteous and thorough.

Everything went smoothly with the installation. The price was more reasonable than other quotes we had. The only issue I have is with the thermostat. Being a senior citizen new technology is not easy. A set of paper directions would be helpful. The technician explained the set up to me but It takes me more time to understand. As it it they left with the thermostat set to the wrong time. I will be calling for assistance.

Worked with my schedule and my needs

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Luxury has always taken good care of us and our furnace needs. They were professional, courteous, and timely for all of our previous repairs as well as our new furnace installation. They gave us great peace of mind.

The fine gentlemen not only installed the new heater, but they put in a better air intake pipe that will make it harder for leaves and debris to enter the system. Very nice work.

The dealer's team of sales person and installers all did what they said they were going to do in both a professional and courteous manner. I have no complaints as to the work that they did and their excellent clean\-up of the job site at the end of the install activity. I would recommend Luxury Heating without hesitation.

The installers from Luxury did a great job. They showed up on time. Completed the job quickly and explained the equipment to me and my wife.

Tim and Dave arrived ant 8:30am as scheduled, inspected job and went to work. Got job done and cleaned up. Both men very professional. Tim took time to explain new thermostat and made sure all parts of units worked. Great Service.

Excellent service from sales to installation

Luxury is a fantastic dealer. Great experience from the quote to the install. The only problem is not Luxury's but Carrier's...our high end thermostat is on back order!!

Easy to work with. No HARD sell. Great crew. Left house and yard very clean. Would highly recommend.

Very good company. We could not be more satisfied.

Overall excellent recommendations and explanations for recommended equipment. Installers were on time and neat as a pin.

Everyone with whom I have had contact has been pleasant, professional, knowledgeable and efficient!! A great experience.

The sales staff was very knowledgeable which assisted me in choosing the right unit for my home. They also supplied heaters for my use until the work could be completed. The installation crew was efficient and left the area clean. I'm very satisfied with my new Carrier furnace, the staff at Luxury Heating and would not hesitate to recommend them to family and friends.

Love these guys!!!! They are absolutely the best! They are friendly, knowledgeable, reliable, respectful, responsive, anything you can ask for in a contractor. I won't call anyone else. Go to the best!

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Installers were efficient, pleasant, Covid cautious, prompt, knowledgeable.

The Luxury team was very responsive and professional

Was impressed with knowledge of each technician and also their assistance with each other.

The staff, especially Chris, were very professional and competent

Every interaction that I had with Luxury, from the office manager to the installers, was a pleasure. The work was finished quickly, everything was well discussed and explained, and I feel secure in knowing that I have an expert to turn to if we need anything in the future. Recommended.

Paul and everyone at Luxury Heating and Cooling were amazing! So happy with our new Carrier system!

The crew appeared knowledgeable, efficient, and very professional

Friendly, Knowledgeable, On time, Very Professional

Very professional operation. Well trained technicians.

All installers were organized, informative and polite

Excellent overall

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I had Carrier equipment in my house so decided to stay with it.

No complaints!

Team was respectful of our house/space. Any issues that came up were quickly resolved and taken care of. Would highly recommend.

They were hard working, efficient, courteous \& professional

we were taken care of in a timely manner

Randy answered all my questions about replacing the furnace and air conditioner. The price was fair. Installation occurred on the agreed upon day. Workers put cloths down to protect floors and cleared out everything when they were done.

This is the second time we have used Luxury to install a whole home system. They were excellent

Pretty transparent sales process including in the quote product models prices and options, very willing to customize my installation whether possible. Installation team was very professional and clean taking care of the house and doing a very nice work in just one day.

Positive experience

installers were very thorough and knowledgeable. they were neat and worked quickly . a pleasant experience all around.

One of the best installs that I"ve ever had done by a HVAC company.

Luxury Heating \& Cooling was great in every way. They were knowledgeable, always on time, and friendly. They even engaged in my toddler during the installation who is over\-talkative whenever someone knew is over lol. They also wore masks as a precaution and we appreciated that. The installation process went very smooth and they cleaned up everything afterward. I will be recommending to everyone.

The team of (3) installers were very efficient. Each tech knew exactly what to do. The tear out of old and installation of new furnace and AC was completed in one day! The house was cleaned up when done, looked like nothing had happened. Very happy with the installation.

We are pleased with our upgraded system. There are a few attention to detail items with install after taking a closer look that should have been addressed.

5 stars plus

Luxury Heating set clear expectations and answered all of our questions, helping us make an informed decision on the equipment purchased. The installation team was exceptional, handling each and every detail. They also took the time to explain how to use our new system and to get the most out of our investment. They offered a great service at a very competitive price. I highly recommend Luxury Heating!

Luxury Heating have the most well trained, efficient, professional, courteous and knowledgeable team we've ever experienced. How refreshing! Don't hesitate to hire this company!

We have done business with Luxury Heating Co for 10 years including new HVAC systems and continuous maintenance service and find them to be one of the best we have ever worked with. Service is exceptional and installation crews are exceptionally professional and efficient.

Gave me several options and their honest opinions when my Geothermal unit was failing. Felt very comfortable and informed when I made the decision. Install was top notch, no issues during or after thus far.

Good overall experience

Randy Moore was the face of Luxury Heating that provided very detailed quotes and a few variations that were available to better fit our needs. The installers were very courteous, professional and efficient. Our installation will be finalized when the weather warms up and they can fine tune the A/C. I will highly recommend Luxury Heating to relatives and friends.

Luxury completed the disassembling and removal of our old equipment and installed the new system in a timely and professional manner.

I needed a furnace immediately due to a cracked heat exchanger. Not only did the installation occur the following day, Luxury Heating provided me with electric heaters in the interim.

We love our new Carrier HVAC system.

Luxury Heating did a good shop. Our salesman Randy Moore is a great guy and knowledgeable

We have been using Luxury for 23 years. Their install of the our new Infinity system was flawless. They noticed some things unrelated directly to the furnace in the basement that may not be to code and took care of those as well. Eric, Dave and Sean were professional, courteous and knowledgeable. Great company.

Courteous, professional, informative and patient.

Outstanding job on installation. Quality craftsmanship \& done in a timely manner.would recommend this to everyone.

We will never use another heating and cooling company.

Everything went well

We have used Luxury Heating for many years and they have always been great to deal with.

Luxury did a fantastic job at a very fair price. Thanks!

Would use them again

I would never use anyone other than Luxury for all of my HVAC needs. Top of the line professionals who really know their stuff!

Service was timely \& crew was excellent. A group of 3 guys (Eric, Shaun, Olek{?}) to install new heat pump \& air handler on hottest day of the year. They were friendly, efficient, and considerate. Luxury was the original installer of our heating system 41 years ago when we built this house. We have used them over the years for service calls, installation of a second heat pump (a 1994 Trane unit that had lasted 25 yrs!) and now for replacing the Trane and the original heat exchanger unit (41 yrs!). We chose Carrier this go\-round as it is currently best recommendation from Luxury and a few other sources. Going on 1 week \& very happy with quietness of all units! We can sit on our deck with out getting blown away by noise! Cooling seems to be much more efficient in reaching the upstairs of our split level home. We have always felt Luxury has been truthful and never pushed any service or product on us.

Prompt, efficient, very satisfied with the total experience from sales to installation.

I?ve used Luxury Heating for 15+ years. They have been very reliable and dependable. Being on a service contract with them has long term benefits to your equipment. Their service technicians are personable, courteous and extremely professional.

Have worked with Luxury heating about 14 years. Always great service.

great job by the luxury heating team

They, Luxury heating and cooling, replaced one of our furnaces and AC unit a few years ago with a 3 zone unit. It has been wonderful and saves on gas and electricty. When we needed to replace the other AC unit I called a shop a friend suggested, their quote was 30% higher, so of course we went with Luxury again. They were at our home at the time they said they would be, did the install, clean up and test in 3 1/2 hours. If your in the Cleveland Ohio area you owe it to yourself to talk with them about your heating and or cooling needs.