Furnace Repair & Service

Again very good experience

This company was very professional from start to finish.

There were a lot of issues with our install process - ultimately we needed about a half dozen visits over the course of a month to get everything right, then the system leaked because it was installed backwards and the condensation damaged our ceiling (Universe fixed it). We thought we were in the clear until the winter, when the heat pump wasn’t properly integrated with our oil burner so the pump was working overtime to warm up the house until the issue was fixed - and that took multiple visits by multiple techs. In the end, everything is now great roughly a year later, and Universe to their credit worked with us in terms of fixing all the issues promptly (ish) and compensating us for our trouble, though the biggest disappointment was all the trouble we encountered in the first place.

Very happy with install

Excellent product.

Best thing we ever did!

none

15 years ago Universe installed a Fujitsu units and they were fantastic. Great heat and AC they lasted 15 yrs and We were very happy with them. They recently replaced the units with Carrier units. We are VERY Disappointed. They produce very little heat.. they came back a few months ago for a service call. told us they had to check the freon level but could not until it was warmer temperatures so we continued to freeze. we have to run them for a long time to warm up the rooms. also, when we shut them the vents on one of the units does not close properly. The receipt says "Money back guarantee" so we will be looking in to that.

I have been using this company for years. Always provided excellent service.

Professional from the first day I called to inquire about a new AC system to when I recently called and asked to close out the permit. They respond quickly and answer all questions. Their experience is unmatched.

Team was clean and efficient.

Satisified

Did good work as promised

They were professional, quick and efficient.

The installation went smoothly in the system works very effectively.

Seamless

Excellent service

excellent job with the installation of the ductless AC system

Keith did a great job replacing the gas burner. He was on time, careful when removing old/installing new. He answered my questions and the place was cleaned up nicely when they were all through. I highly recommend Universe; I have been with them for 18+ years.

Didn't want to replace our furnace, but they were very helpful when we HAD to!

Workers were accommodating and informative.

Excellent Salesperson and Techs

Great company to do business with.

installed my air conditioning unit they had no problems, were neat and clean. Have not turned on the unit yet since it was February when it was installed.

Everything as promised. Fast, efficient, friendly. Made alterations on the spot as requested.

A pleasure to deal with the company, from my first phone call to the installation.

Timely,professional, Courteous. Job Well Done

Excellent

Timely response, clean, professional installation

Universe is a very well known and respected company in Rockville Centre NY

Campbell and his team were great \- they were prompt, courteous, answered all our questions and were very clean and efficient. Universe made the whole process easy and I'd highly recommend them to anyone.

Had this company before they change the name which I had a good experience. Now with the new company universal home, the experience was not memorable and will not recommend to anyone.

Amazing service from sale to installation. Marty, Jacob, Tommy and the crew exceeded my expectations. Courteous, professional, detailed orientated, safe and patient team. So glad I chose to use your Company.

We were very happy with the team that installed our min\-split ductless system. They were professional, neat, punctual and quick.

Efficient and knowledgeable. Have a service contact, any problem is.taken care of within a reasonable time.

Tom and team were very professional and helpful. They relocated items and cleaned up after the project. They were a pleasure to work with.

Great

Excellent experience with Universe, highly recommend working with them. Prompt, reliable, extremely knowledgeable and responsive.

Always reliable

Team of professionals all willing to go the extra mile to ensure maximum customer satisfaction.

Very professional

nice job. one day install

Great Overall experience with this company!

The level of expertise was quite astonishing. Kyle kept me informed every step of the way to the end. Walked me through to what to expect such as what to do when the a/c malfunctions, who to call , overall an amazing level of skill set. I will highly recommend Universal Home Service

The techs were clean and efficient.

The AC was installed as scheduled and working great

Very professional experience with service, sales, and installation

Installers were extremely professional and polite. Worked very diligently and very clean. Excellent team. Electrician went above and beyond. Everyone did a fantastic job.

Everyone involved in my ac project from initial sales to the install project team were very knowledgeable and very responsive to any questions I had along the way.

Just ended up costing more expected due to having to have an electrician come in to rewire the new system.

Installation was done quickly and left house spotless

I am so happy with ductless air conditioner /heating unit !! They are always friendly , polite and they clean up afterwards. They take the time to explain everything to you before and after the installation .

Reliable, and fair…..

We were very happy with the level of professionalism, courtesy and promptness during the installation of our two Carrier Ductless Air Conditioners.

They did a fantastic job, clean and courteous

Universe staff were great to deal with

Universe Home Service Installed our Ductless AC's and did a FABULOUS job. They answered any and all questions, plus did a great cleanup in the house and outside. Kudos! We are very Happy with the installation.

Very knowledgeable. They were also very neat. No damage to my walls.

Very good workers