Heat Pump Installation

Very professional crew, showed up on the right day and on time!!!

Dealer was responsive and knowledgeable in delivering and installing an excellent end product. From sales to the technical \& administrative teams, I was confident that the decision to choose this dealer was sound and proved to be correct. New system is running well to our satisfaction and comfort. Thank you.

Courteous, Clean \& Professional

I can only comment on my experience for a short period of time (the install was on May 2), but I think Taconic did a great job! Their staff was pleasant and knowledgeable and went about their work in a very efficient manner. They were neat and cleaned up thoroughly after their work was complete...so far, so good!

Taconic Heating \& Cooling evaluated the needed equipment upgrade, clearly explained options, answered any and all questions, quickly ordered the equipment and scheduled the install. The installers were efficient and effective \- the units were online by the end of the day, and am happy to say the temperature in the condo is wonderfully even and comfortable in all rooms.

I've use Taconic in the past, for heating and cooling issues. So when I asked them for a quote to replace my aging central A/C they gave me a good quote with great options. I got a competing quote from another vendor that wanted to use inferior hardware for more money. Taconic came in lower, and got the job done in one work day.

scheduled replacement of HVAC in only a few days....1 day installation....excellent workers....excellent responsiveness.

I dealt with Frank (owner, initial contact), Mario, Claudio, (installation), Todd (planning), and Julio (oil burner service and ensuring overall operation). My interactions with all personnel were professional and cordial. Todd and Mario worked with me to install ductless units on interior walls so as to hide tubes and such inside walls. Everything was done on schedule. Julio solved a problem with installation of ductless units and made them run smoothly. He also reviewed all the controls and gave me advice about using the systems. So did Mario but it was good to hear it all again, outside the installation effort, with more time to discuss. I was confused about the product registration and warranty process, since the owner manuals had registration forms included and it was hard to find the model and serial number information. However, the company service rep at the office (Emily) filled out equivalent forms for me and sent them in from the office, so I assume I have warranty coverage. I was (and still am as of this review) a little confused about how the town inspection is going to work, but Todd is managing this and I'm sure the town will sign\-off on the installation. So all in all the planning, installation and servicing have gone well so far. Hopefully this will continue into the months and years to come.