Heat Pump Repair & Service

Very professional. Excellent communication. We're very pleased with the whole experience!

Knowledgeable and great to work with

Expert and friendly

The installers were great. Good communication. They wouldn't even let me help with anything when I offered. No, you sit back and relax and we will get it done. There was an initial problem with the thermostat which took 3 tries for them to get it fixed.

I had one question about the air conditioner and they came out and solved the problem. Excellent service, knowledgeable, professional, friendly, respectful of my home - always cleaned up after themselves.

The install went as planned and they completed the work in the timeframe they projected.

Fantastic service and super great folks that have been at our home

Excellent customer service!

Cannot say enough about the professionalism and craftsmanship of the dedicated team from sales to install that I received from this team of experts. I Highly recommend this team!!

All parties involved were professional and knowledgeable. They also were easy going and helpful with any questions.

The Staff we encountered were always professional and friendly. The office Staff were efficient, the sales person was informative and very personable. The installation men were very friendly, efficient, and cleaned up the area well. There were a few minor issues with the install, so we stopped by to let them know. By the end of the day, the Office Supervisor, himself, was at our home with the "fix" and apologized for the inconvenience and errors that occurred. We were very pleased with the entire experience and appreciated the professionalism of everyone involved. The Home Office even offered to find any rebates that were available.

Priced right, prompt, experts in their field. Much better than I thought.

Awesome service \- friendly, explained everything well, and provided great insight as though they were making recommendations for their personal home.

Fantastic service, great communication and honest. Very happy with my choice of both brand and service provider!

They did a great job. Very professional and cleaned everything up when they were done.

Lots of work completed in a day, in cold Temps. Explained the new system thoroughly.

Very fast delivery and service. Works great!

The installers were knowledgeable, efficient, and courteous.

Excellent service, with good knowledge.

The best

Although the installation team in the Twin Cities may have expertise in installing my unit the team in my rural area did not. What should have been a one day install took multiple trips. System was scheduled to be completed on a Monday and took until Friday to get furnace operational. Humidifier still not hooked up and operational but could no longer wait for this to be completed due to other commitments since this is a second home. When the install team tells you that you will have to use standby heat (which meant me feeding fireplace for four days) it is not a good feeling). Thankfully it was not bitter cold so this did suffice. Aquarius did finally send a team from the Twin Cities to complete furnace install and they had the technical expertise and could have completed the install but they did not have the parts to complete the humidifier installation since the original team did not order or supply the final parts. The team from the twin Cities was told they would only need a couple hours to complete the remaining work, they were at my home for more that 8 hours. Carrier needs to ensure the local agents are capable and competent to install their HVAC system my local team was not. I would only use this dealer if they were sending a team that has previously installed this system. The last team had the expertise and competence to install this system unfortunately Aquarius sent an original team with no experience installing my system.

Install went very well, smooth fast and clean. Very friendly ,we will see if it holds true for the life/quality only time will tell. Fast response and communication as well as amazing support.

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Arrived at the appointment time, very neat and clean

Excellent and timely service from providing estimates to installation

Aquarius was awesome in getting our furnace and AC replaced one day after it broke and they were very respectful in keeping everything clean and making sure everything worked properly before leaving!

Did a fantastic job on listening to our needs and great job on the install

David and Travis did a great install of my new central ac

Aquarius has always upfront with me and their service crew has always been top notch. Have always had answers to all questions about the products and any thing that may come up. Even some really dumb questions!!

This is the second home I have used them for to replace my furnace and AC and both jobs went smoothly! I was referred by Rachel Arne who works for Aquarius and both Kobe's were quick and efficient.

Both installers were helpful and friendly and did a nice job on the install.

Excellent service, professionally done, on\-time. Great work!

Very knowledgeable and personable service technicians.

From the initial sales visit (Chad), to the installation (Chris and Luke), the process was professional and efficient

Chris and David installed both the furnace and the air conditioner and we felt they did a very nice job. They cleaned up nicely and the install was done very professionally. David did an excellent job going over everything after the install was finished.

Professional, detail oriented installers! Would highly recommend!

Excellent service

Have nothing but good things to say about Aquarius' professionalism, friendliness and quality of their work.

Aquarius was quick, professional, and thorough. I felt well taken care of from the initial service call to the installation of my new furnace.

Really well done.

Our furnace went out, so I stopped by their office to see about having someone out to look at it. They dispatched someone later that afternoon. After reviewing/diagnosing issues (including using a camera scope) with the existing furnace they presented options for repairing or replacing. Given its age and multiple potential points of failure in the next few years, we decided to replace. We scheduled an appointment with their sales rep (the call them Comfort Specialists) the next afternoon to discuss replacement options. We signed around 4pm and they had an install crew out at 8am the next morning. John, Jeff and Andre could not have been more informative, polite and helpful. They worked together for about 4 hours to get the new unit installed and operational. It's working great now\-\-very happy. I will say one other thing I appreciated throughout the diagnostic, sales and install process is that they erred on the side of over communicating\-\-I was always updated through texts and calls as to when people would be arriving. In addition, crews were punctual and respectful of the house, putting coverings on their shoes, cleaning up and putting items back in place that they needed to move. A great experience overall.

Job was done well. I look forward to reliable heating next winter.

very impressed with hard they worked and how professional they were. we are happy er went with them

quick service and knowledgeable employees.

Love the professional approach. Went out of their way to correct other system problems.

I have used Aquarius home services more than once. I have never had better service. They are prompt, thorough and very knowledgeable.

Great Service

Courteous, knowledgeable and efficient.

The fix existing estimate was so high, that going new was really my only option, which in the end was probably the better decision.

Old furnace quit working. Aquarius technician came same day was called. Technician explained test results: Carbon Monoxide in combustion exhaust confirmed furnace needed replacing. Sales person came same day. Sales person included Carrier Instant Rebate for qualifying upgrades to 59MN7 model. Sales walked through various options with no pressure. Opted for 98% Infinity modulating furnace. The Infinity thermostat is easy to operate and program, has color display. Sales person gave choice of replacing AC at same time, as AC was same age as furnace. Not pressured into replacing AC, went ahead with AC replacement. Next day two technicians came and performed complete replacement of furnace and AC in just 7 hours. Good installation. New Infinity furnace keeps house at more even temperature and is quiet. Aquarius will come in spring to adjust AC.

On time, cleaned up after installation, took time to explain what they were doing. I would highly recommend them.

They did a excellent install of my new furnace and were very clean and efficient

Whole process went quickly. Explained system features. Cleaned up nicely on completion.

Fabulous experience, thank you!

The initial sales visit was a great experience; our questions were answered, the salesperson was friendly and talkative, and we received a competitive bid with more features than we expected. Three installers came on time and efficiently removed the old equipment and brought in the new parts while keeping our floors covered and clean. They were obviously very experienced and we were very happy with the install. They took the time to explain everything, including the thermostat setup and connection to our wi\-fi and mobile phone. New furnace, a/c and thermostat were running and they were completely finished by 2:00 pm. Aquarius also registered our equipment with Carrier and sent in rebate requests to the energy companies.

Professional installation. Took the time to explain proper usage and care.

Installers were very friendly, loved them guys, efficient, clean and did an overall great job.

Outstanding work crew. very helpful and understanding. Always answered our questions. Left site very clean.

Very happy we had Aquarius for this work as they guys were so good in explaining everything. Their work was exceptional!

Everything about the experience for an AC install was great. Communication was superb, and the final cost was as good as any of the other competitors. Highly Recommended!

They were able to send someone to look at my air conditioner the same day I called. Other companies were not available until the next day.

Easy and fast. They even let you borrow a portable AC to use while your house is being service.

They arrived on time, did everything they promised, including overcoming an unexpected problem just as they were finishing up. Very professional. Highly recommended.

Professional and Efficient Installation Crew

David went above and beyond when installing my new HVAC. He answered every question I had and then some! He even gave me some useful tips and tricks about how to take care of my new HVAC and furnace so that I can extend their life.

They are very friendly and answered all our questions. Beside doing a good job with the install.

Last year my furnace stopped and they installed a new one next day. This year I added AC. Every one is very nice and efficient. Very speedy service.

I am thoroughly pleased with the purchase \& installation of my Carrier HVAC!

Had a five star experience with our water softener and filter system and the HVAC installation was no different. Service technicians and salesman were tidy, efficient, helpful, and friendly!

A++

David Daher and his crew are very knowledgeable about his product and installation. This is the second job he has completed for us and I highly recommend him and Aquarius.

From start (in home estimate) to finish (furnace installation) the quality of customer service, installation service, and follow up have been superior and beyond my expectations. I would highly recommend this company and their services.

They were great. Would recommend.

Service was prompt, courteous and product was carefully explained. Looks beautiful!

I had an Amazing experience with AQUARIUS especially with Chad, friendly punctual and professional service

My furnace was failing and they were able to get a tech over to look at it, a sales person out to sell me a new furnace and get a team to install it all I the same day. Everyone of the of the staff at Aquarius were friendly, professional and helpful. Thanks Aquarius!

Very capable, friendly, efficient!!

Very professional but personal

The installation included a new Nest thermostat in a rental unit. They installed the unit and guided the renter through the set up.

The Aquarius repair technician was very helpful and friendly as was the salesman that sold us a new furnace and AC. He was not pushy in the least to make the sale. The installers were great and even came back to answer some questions. All of the work was very professionally done.

would recommend

I was very pleased with the service I received with Aquarius. Every representative who came into my home from diagnosis, to purchasing a system, to having it installed, was professional, respectful of my home, and attentive to my questions and concerns. They all made a difficult situation go much more smoothly.

These guys were awesome. They had a repair guy there in about an hour. Turned out I needed a new furnace. Mine was old. They had guys there to replace the furnace by 9 am the next day. They also provided me with many space heaters that kept my home at 70 degrees all night long. They guys did a great job. One of the gals in the office got me set up with my warranty and even a rebate. This company is awesome. You wont be disappointed.

Aquarius Home Services came out to inspect the furnace and install a smart thermometer. They found that the furnace was very rusty and told us they had to turn it off as it was a safety hazard. They were able to get a salesman to our house right away and they were able to schedule the installation the next morning in northern Minnesota with temperatures in the single digits. They provided us with enough space heaters to keep the house warm overnight and they efficiently installed the new furnace the next morning. The smart thermometer wasn't working quite right and the lead technician returned within an hour to resolve the problem.

Exceptional service. All people I talked to or did the work were very pleasant and seemed to love their jobs. I highly recommend this vompany.

All personnel were skilled and explained everything well.

As kk g as I have heat in am a happy camper. Only downfall is, with as much as a new furnace costs it seems the thermostat that works it to its full potential, should be part of it, not an additional $1200.

Friendly people, no hard sell, fast install, even fixed some other problems.

Install went very well

Fast response and service.

Installed furnace day after scheduling appointment. We're able to make adjustments to get installation complete.

Have the Aquarius Water System and trust this company for handling inquiries promptly.

Prompt , courteous and respectful technicians. They do quality work and really try to make the equipment installs totally suited to the customers needs

Fast, efficient and cleaned up nicely when done

I am a long\-time customer. A wonderful business.

The purchase process was easy, no pressure, advised me about rebates and discounts that lowered the total cost.

Fast and thorough.

The Installers did an excellent job. Very nice guys

Fantastic Team

Aquarius had one service member come out and inspect the issue we were having with our old A/C unit. He was professional and provided us with good information about the repair that he would be able to do now and represented to us that the cost of the repair would be taken off of the price of a replacement unit/install if we were to go that route. The sales guy who came next to look at our layout then did not honor this representation. The sales guy looked at the wiring that we have and thought that we would be able to use the thermostat that was included in the package he sold us. The installers came and let us know that no, the thermostat would not be able to work because two of the five wires that would be required for the new thermostat were going to our air exchanger. The sales guy had not seen that there were already five wires and so proposed that we may need to run a new line of wire. Overall the service folks were good and appear to have done good work. The disparate folks involved and the lack of clear communication between the three sets of people was a hassel.

great care setting up/installing given the rainy day. Professional/courteous, timely \- finished ahead of schedule and arrived on time with respectful of whether we wanted them to wear masks

The crew were professional and knowledgable. They explained every step of the way and gave of options and advice every step of the way.

Professional service

Everyone was very professional and got the job done.

Gteat experience with service tech, sales rep, and installation team.

The Sales Representative was extremely polite and knowledgeable on the product he was selling. No hype or pressure what so ever and he answered all my questions. The install team was very polite and professional! When there arose an option to set something up to my liking they were quick to ask me for my preference. It was nice to be heard and have things set to my liking. I would definitely purchase from Aquarius again and will be sure to share my experience with friends and neighbors who may be in need of new HVAC equipment. Thank you Aquarius!

From the moment; I submitted my online request for service and spoke with their scheduling assistant. I was impressed by their courteousness and professionalism. The technicians were prompt, and they completed their work on time. Aquarius also provided me with a portable AC, which their competitors provided a small, high\-powered fan......

My air conditioner quit working. The friendly staff was at my house that evening. I decided to have the unit replaced and it was done the next day!!! They even gave me a portable unit to get though the evening. Great price and service!! Thank you to everyone at Aquarius!!

Addressed all concerns, didn't oversell.

The two men that installed my HVAC were courteous and knowledgeable. I was very satisfied.

Good Service

couldn't ask for any better service

Very knowledgeable, great service, and very friendly and transparent. The AQUARIUS team was easy to work with and they did everything possible to meet our needs and expectations.

The service was awesome. We were pleasantly surprised by being allowed to use a portable air conditioner while waiting for our new system to be installed. We were even given an earlier installation date than what was expected. The service men were very nice and professional. It was an overall great experience and the air conditioner is working great. Thank you again.

Knowledgeable and fair prices especially considering the extremely high level of service that comes with it all

Great experience from start to finish! Highly professional and knowledgeable. Highly recommend!

I was extremely pleased with the work that Aquarius did to install my new furnace and AC. The technicians were courteous and fast and answered all of my questions.

The workman that came out did a great job. They kept me informed of everying they were doing and pick everything up. thank you very much.

Purchased a furnace from Kath that merged with Aquarius

I can trust Aquarius to get it right and to advise me appropriately.

Outstanding service and expertise.

Guys showed up on time, took care of my floors with drop cloths, were quick about their work, polite.

I would definitely use Aquarius again. I will also recommend them to anyone

10/10

We purchased our water system in 2017 and have had prompt and congenial response and service since that time.

Technicians were knowledgeable and very courteous. Work done on time.

Overall, great experience. Our 18.5 year old furnace needing replacing in Feb, had a new one installed within 28 hours of initial call! A crew member brought over space heaters, everyone was very professional and knowledgeable from the staff on the phone, to the initial technician to the installers, to the people handling rebates etc. Would highly recommend!

Your equipment has an excellent reputation for quality but your employees might be your best asset: \-Jimmy who came to examine our old furnace and delivered the bad news that it couldn't be repaired while patiently explaining and showing what had failed \-Kurt who explained all of our options of new equipment and patiently answered all questions (and made the process of spending an unexpected, large amount of money a little less painful) \-Jon and Zach who did the install explaining each step and leaving the area spotless (again patiently answering questions) \-the phone operator who was our introduction to your courteous, helpful team

All the servicemen were courteous, informative, efficient, and left the furnace area cleaner than they found it. Very happy with all services that Aquarius has performed for us over the years.

no comment

Aquarius is hands down the best home service company we have worked with. They are professional, thorough, kind, and an overall class\-act! We now have our water and heat through them and will be coming back when it is time for the AC.

Did a great job installing a new furnace, professional and neat workmanship! Unfortunately the new furnace had a defective part, but Aquarius returned the next day and replaced it.

Excellent!!

I would recommend Aquarius to everyone. If you want outstanding service with the best qualified experts then you need to hire Aquarius! The two guys that installed my furnace were the best!! I'm a happy, HAPPY customer!

I had a new furnace and A/C installed. It is such a great upgrade to my home and the experience was quick and easy. Everything looks great and professionally installed.

I had excellent service from Mike Crider, Chad Cesarz, and Brian Hanmer (including his crew). They were all superior servicemen. I am very satisfied with my new furnace and A/C unit. It was all taken care of in a very timely manner. Thanks to all of you!

Great Job!

Both Sales \& Service Personnel Are Easy To Work With.

This dealer can supply service and expertise that makes it number one.

Both Kurt \& Jon were very professional \& answered all mu questions

Kurt , Jon \& JD. we're fantastic. My questions and concerns were all answered and we were treated with the utmost respect. A down to earth experience with these guys. It's the way a business should be run. I would recommend these guys to anyone. Thanks you! Bill

Sales and information was great, when the actual work was completed there was a lack of attention to detail and too much oversight required. Too many little issues that add up. They ran over a driveway marker, accidently took one of my tools, didn't replace insulation, left a leak in vent, all of which and more I had to try and resolve after they left.

Installers were professional, efficient and resourceful. They did a good job determining the best location for the outlet pipes. The installers were able to switch out my furnace two days after we hired them.

All Aquarius employees were polite, used Covid\-19 safety precautions, and asked if I had questions.

They were greatly! Their knowledge Was awesome. Cleaned up before they left, asked several times if I had any questions

Professional, friendly, seamless process

Very satisfied with Aquarius Home Services involving the purchase and installation of a new Carrier Infinity Series furnace.

As above.

Very satisfied with installation.

good job

Installers were very prompt and professional.

5\-Star Service and yes, we would highly recommend Aquarius Home Services. Their professionalism was outstanding, especially during this COVID\-19 pandemic. Workers took care to follow social distancing, wore masks, shoe covers, brought their own drop cloth for walking through the house and for placing their tools/equipment needed to perform their jobs. We were highly impressed with their professional work and their clear explanations of the furnace and AC thermostat use. Along with that they left us manuals on "How to Use/Set" the thermostat. Above and beyond these positives, they said that if we had any questions to please feel free to call anytime. That was the icing on the cake! Oh yes, and we LOVE our new furnace already; it is quiet and very efficient. We should be all set for our Minnesota winters :)

Our experience from initial check\-up to new furnace installation was professional and seamless. They know what they are doing at Aquarius and they do it very well.

The installers , sales people and support staff are excellent . Very impressed with this organization .

All technicians and installers were professional, knowledgeable, and accommodating. We haven't seen a company like this in a long time that cares about resolving your problems, delivering exactly what they promised, and working hard to make things happen.

Very happy with every aspect of installation\- professionalism, great explanation of function etc.,

They know HVAC.

Sales person worked with us to come up with the right combination of furnace and air conditioner. Installation team did great job installing. Overall experience was great

Happy with the service and help in replacing 21year old Carrier Air Conditioner

They were great in all aspects of sale and installation! We have used them before and we're always pleased.

Top notch crew!

Good experience

I have the most efficient hvac system and i could not be happier

They were very fast and explained what was wrong; what needed to be replaced and why. Installation was quickly done.

The technicians were friendly, and competent. The A/C worked very well during this hot and humid days.

Aquarius used experienced technician and did a good job.

Professional work.