HVAC Maintenance

the phone staff is awful. experience issues everytime i call, they say they will call back and then do not.

I need to move my AC unit and had HERO come out and look at it. I have a newer home and was surprised to find that the existing unit was only rated for the finished square footage, not for the unfinished basement. It all needed to be heated/cooled regardless. HERO did a great job relocation and installation of the new Carrier unit.

Very experienced and knowledgeable about the equipment that they install

Justin Brevik and his team were amazing, came in Thursday night to consult and new system was installed to be next day. My baby was due in a couple days and needed it done quick and they got it done. Couldn’t be happier.

Hero Homes Services has proven to be an essential resource! Every staff member has been professional, courteous, and exceptionally knowledgeable regarding HVAC, plumbing, and electrical services. The technicians appear genuinely pleased to work in their field, which indicates to me that the company values and treats them well.

Product good so far, only had a few months.

Helpful and explained everything. Professional attitudes.

Excellent fast service and great technicians and installers. Was able to get same day installation which is fortunate with the weather still being chilly.

all the people I dealt with were very helpful in helping me find solutions to my heating problem and getting the system installed quickly.

Grant DeJoode did a terrific job installing our new furnace and air conitioner. We had everything installed after technician Justin Brevik came on the scene and diagnosed the problem we were having. We discussed financing with Justin got set up with the prices and products great service Justin! About 2 hours later Grant was on the scene and started installing our new products. He did a wonderful job walking us through the set up of the thermostat, I even got it set up on my phone. Grant walked us through the warranty, showed us how to install the filters etc. Grant even cleaned up after himself, using my cordless Vacuum which he loved. It was a long day, but my husband Greg and I are so grateful we had heat by late afternoon. The all in one day great experience! Justin thank you for getting everything lined up for us. Thank you Grant for doing the installing. Both technicians were polite, fun to talk to and great assets to your company. Very satisfied customers. Greg \& Bridget Kotek

I'm late to review the team at Hero here, as it's been a few weeks since the service. Kudos to Alec Wessling and his partner at Hero. The whole experience was seamless, they were extremely professional, and I'm very satisfied with my purchase. I will recommend Hero and Carrier products to my friends and family.

Very professional and courteous!

this is now the 3rd time I've had Hero do work on my house and the experience has been solid every time! great team you have there!

Our furnace went out on a Friday, from the very beginning when Gary informed us that the issue with our furnace was more serious than we thought and gave us all the options as well as the consequences of not fixing or replacing the furnace could have. We felt he answered all of our questions openly and honestly. Ben's project management plan gave us all the information we needed to make an informed decision and he was able to have a work plan for early Monday morning. Alec And Aaron arrived promptly Monday morning to remove the old furnace and install the new one, they were friendly, courteous and very knowledgable about the furnace and new thermostat that was installed and Alec answered any and all questions we had. Thank You! We appreciate how fast and efficient this process was. We will have no hesitations about recommending Hero to our family and friends needing services.

Every member of the team was knowledgeable, friendly, and professional.

The guys were experts, courteous and explained everything thoroughly!

I was disappointed that it was four hours later that the new furnace quit working because of a faulty switch. I wish in the installation process that the function of that switch was not tested before the technicians left the install. I also wished that the installers turn on the pilot light back on my gas fireplace after the technician had turned the gas off to the appliances before they did the install. The installers arrived with our gas fire place working and left with the gas fireplace not working.

Pleased as always with the work completed.

The Hero team was so fast and efficient. My heating went out on a Tuesday. I contacted Hero, they were there within an hour. The technician diagnosed my furnace issues. I ended up having to purchase a new system. The sales team was out to my house within 30mins. I purchased a new system, with great financing, and it was installed the next day! Thank you to Gary, Max, Shawn, Jared, and Scott for a wonderful customer experience!

All around excellent !!!

Awesome company to work with Very knowledgeable and willing to do the job correctly

Wonderful job done by experienced professionals

They were quick and helpful

Everyone was great to work with. Installation took a bit longer than expected. Clean up could have been a bit better. Overall, a good experience and I would use Hero again.

Great service and kept me informed through the whole process.

Our 45 year old furnace finally gave up. Hero installed a new unit the next day.

It wasn't the best news hearing that our old furnace could no longer be repaired, but Hero made the replacement fast, easy, and clean.

have been pleased so far by their other services

I've purchased both AC Furnace and Water Heater plus they've serviced one or another before replacement. Honest and reliable, knowledgeable engineers and sales!

Hero's technicians were professional, friendly and helpful. We would rate our experience as excellent.

great service

From the initial consultation, during the decision making process, and all the way through the installation, every person we encountered on the Hero team was professional, helpful, and did a great job. Replacing HVAC systems is not cheap, and everyone has heard horror stories. The Hero staff helped us evaluate options and choose the equipment that best fit our needs. We got multiple bids and not only was Hero the most competitive, they did not use any of the high\-pressure sales tactics that their competitors did. Communication was great, installation went smoothly, and they left our furnace area cleaner than it was when they started. For all these reasons, they are true Heroes!!

Prompt and excellent service

Did a great job. Knowledgeable and efficient.

Did an excellent job installing a new carrier HVAC system

Nice job

Quick and experienced service!

Everyone was competent, knowledgeable and very friendly. Another great experience with Hero!

My Hero Team did a great job of installing our new A/C, Pristine Air air cleaner, and Ecobee thermostat.

Excellent service. No pressure. professional and friendly.

The team did a great job, I honestly forgot they were home. They handled the experience independently and were able to complete the job efficiently.

Excellent people to work with. I have never had better service from a repair company. From scheduling to communications to installation was seamless! Kudo boys and girls!

Installed very efficiently with no issue

We needed an entire new system replacement, VERY tight space to work with, added the humidifier, modified and installed without issue! Answered all my questions and dispelled any worries about maintenance and operation. Huge improvement to the borrowed time we were on. Very kind and knowledgable.

Friendly installers. Worked well together, esp with extreme cold on install day. Kept us updated on all aspects of installation. Loved our dogs company, too.

The team that installed my new furnace (and removed the old one) was professional and reliable. They left behind no mess from their work. The sales team offered an affordable, competitive price. The teams at HERO are committed to their work and want to keep good standing with their clients.

Excellent

Very pleased with the service I received

Hero put a new furnace and AC unit in the next day after finding cracks in our furnace. They commented everything and were professional. The furnace is running great looking forward to using the AC this summer.

Excellent

Thanks

In and out in 7 hours

Everything you could ask for in a business.

I have used Hero (formerly Uptown) for ten years; they have delivered outstanding service and products every time.

Great. Overall experience

Responsive

Did a great and quick job.

All aspects of process excellent.

Great Service, on time, finished work in a timely manner. Professional and polite service workers.

Work completed on time

The replacement furnace was installed quickly. From evaluation through sales through installation, everything was handled smoothly.

Proficient

Efficient service friendly

The Hero employees we worked with were efficient, honest, and helpful through the replacement process. They were very considerate of home and made sure everything was covered and clean when they left.

Hero did us right

i trust their sevice

Happy with the service and product.

Installation of AC system seems to have been done with time spent being more important than quality of Installation. Leveling pad "leveled" by piling up mulch from garden under one end as opposed to creating a solid base. No collar or flange used on penetration, just a bid ugly wad of putty stuck on (which Ihad to fix because I could see daylight through penetration). Refrigerant lines not together for entire run to unit, one cut too short so it hangs awkwardly away from the other. Didn't run thermostat wite through available conduit but cable tied to outside of conduit. I wish I would have selected a local mom and pop company instead. I think they would have done a neater/better job.

Great service and very professional

Great Job. Installed well and clearly explained.

Great!

Did a fantastic job replacing both the outside unit and the in\-attic unit. Most companies will not work on in\-attic units. Hero does and did a fantastic job.

Hero team did an outstanding job in replacing our old furnace.

Very professional. Showed up on time and ready to go. Great work !!

Everything went smoothly and quickly.

Great job

They did a fine job of installing my new furnace and helping me understand the different options available for purchase.

The repair tech, sales person and installers were knowledgeable and very helpful. They answered our questions and did not pressure us. I received a text at 6:30 am that sales guy was on his way but had been told day before he wouldnt arrive till 8 or 9 am, so that was a bit off. The repair guy was supposed to email a summary of his work, but I never received it.

Always very professional yet caring in regards to satisfaction . Does great job . Like having a family member doing work for you.

it has been a long time since I have seen someone do their service without whining etc.very professional workmanship

Answered all my questions with common answers.

pros

Went above expectations by not only assessing problem with old furnace but looking at other potential issues. Found a significant safety issue and provided options to address.

Hero was very quick and professional. We only had to go one night without heat.

Everyone I worked with at Hero was great \- they worked with me to get a furnace replaced inside of a couple of days. Excellent communication and overall a great experience

Prompted, professional and very informative.

All techs were friendly, polite and knowledgeable and performed the service with speed.

Very very good people.

The cost for my new furnace was quite a bit higher than other prices I found after the fact. But the convenience of next day delivery and install mitigated that quite a bit, especially when the outside temperature was \-20 and my old furnace was red tagged for a cracked heat exchanger.

Everyone was very patient with me and helpful.

After leaving many messages with other HVAC companies, HERO answered the phone! The entire process from technician to project manager to installation was excellent, answering all my questions from start to finish! The installation of new furnace took less than 48 hrs from our initial call. Thank you HERO!

Did the job well in a fast manor courteous workers. Did a great job

Hero was out within 90 minutes of calling in the evening, another 1 hour place didn't show up till the next day, hero had everything lined up in 1 evening, a new furnace installed in 2 days from initial call. Excellent knowledge and professionalism. Thank you!

Hero was able to diagnose the problem and complete a big install on Christmas Eve to save the day over the holidays! So grateful!

Satisfied customer

Solved the problem, did the research and installed quickly

We were impressed with the prompt and efficient service we received from Hero. The technicians were all very pleasant and easy to communicate with. They were also efficient in their work and keeping the area clean.

From start to finish the Hero team was very professional and courteous

Very punctual, hard working and professional.

Thanks for coming out the same day we called for a new furnace, and being able to put it in the next day!

Don't really know

The free post\-installation cleaning service was appreciated.

From office, to maintenance techs, to sales, to installation, they are always friendly, knowledgeable, helpful and professional.

Great customer service, respectful of time and decisions, and completed the job as soon as the next day.

Both Ray and Taylor did a great job installing carrier products.

Was a contractor for many years. Best HVAC service I've seen and experienced

Great work thank you

Our AC went out and Hero was able to install a new unit the next day!

Fast quality service

Great service

Very efficient and respectful of our home