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    Secure your commercial space with intelligent building solutions

    At Carrier, security is more than a feature; it is our commitment. We safeguard your commercial building’s automation systems with innovative strategies, detailed protocols and relentless vigilance. With Carrier’s trusted solutions, you gain more than control over your HVAC systems. You unlock the confidence to operate securely, sustainably and efficiently in a rapidly evolving environment.

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    Best practices for building automation security 

    Carrier is committed to the security of our building automation and controls. We investigate all reports of security vulnerabilities affecting our products. If you believe you have found a security vulnerability in one of our products, please send an e-mail to product security.

    NOTE: When reporting a vulnerability, please do not transmit sensitive information to the e-mail address provided above. You should receive a confirmation of our receipt of your e-mail or similar response within 48 hours. Our response will include additional information to enable secure communication. Please follow up with us if you have not received a response within this time frame.

    Please use our general inquiries form for all product inquiries and other correspondence unrelated to product security vulnerabilities.

    Security Best Practices Checklists for Building Automation Systems (BAS)

    Customers – please download Security Best Practices Checklists for Building Automation Systems (BAS) (for i-Vu Pro) or Security Best Practices Checklists for Building Automation Systems (BAS) (for i-Vu Standard/Plus) to ensure that you are following our best practices installation guidelines for protecting your building automation system.

    Product Advisories

    Advisory ID
    CVE Record
    ICSA Record
    Summary
    Published
    Updated
    CARR-PSA-2024-04CVE-2024-8525
    CVE-2024-8526    		ICSA-24-326-01Unrestricted File Upload & Open Redirect VulnerabilitiesNovember 21, 2024November 21, 2024
    CARR-PSA-001-1121CVE-2022-1019ICSA-22-109-02Open Redirect VulnerabilityNovember 1, 2021April 19, 2022

     

    If you don’t have the update listed in the table above, contact your local Carrier representative to obtain it.

    A legacy of trust and compliance

    When it comes to protecting your commercial building security, Carrier does more than just meet the standard. We set a higher one.

    Carrier’s Global Product Security Program guarantees that every product and service we design aligns with leading cybersecurity standards. Through this proactive approach, we incorporate secure development processes directly into the design of our building automation systems, climate control technologies, and energy management solutions. Our commitment ensures you receive more than just tools. You gain access to a comprehensive ecosystem of support that provides stability, resilience and optimal performance. Whether you're optimizing indoor air quality, enhancing building efficiency or managing advanced HVAC automation, Carrier is your trusted partner for security and innovation.

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    Protect your assets with confidence. Find a trusted Carrier expert today and connect with the security experts who care about safeguarding your building’s operations.