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TechLINE® Academy

Training System Upgrades – Downtime Notice

During this upgrade window, the LMS platform will be inaccessible, and course registrations will be paused.

Downtime Windows:

  • June 30, 2020 – July 31, 2020 for Online Course Registrations
  • July 8, 2020 – July 31, 2020 for Learning Management System (LMS)

Carrier Transicold has enhanced and expanded its comprehensive container refrigeration service technician training program, newly named TechLINE® Academy, to reflect its high standard of excellence.

Three levels of container training certification can be obtained:

  1. ASSOCIATE
  2. TECHNICIAN
  3. MASTER TECHNICIAN

Click here for the instructor-led course schedule and registration details for online and instructor-led classes.

Associate level training is intended for entry level employees with 0 to 1 year of experience in the transport refrigeration industry. It provides a base of knowledge required to understand:

  • The fundamentals of refrigeration and heat transfer
  • Basic electrical circuits and common electrical components
  • How Carrier Transicold units operate
  • How to change various operating parameters
  • How to ensure a Carrier Transicold unit is ready to be put into service

To obtain Associate level certification, the student must complete a set of online modules that provide basic container refrigeration knowledge and information to allow the operation of Carrier Transicold container refrigeration equipment.


Prerequisites

  • 6 months experience working on container reefer units in the last 2 years.

Online course requirements

  • Online courses for Associate certification:
    1. Safety
    2. Basic Refrigeration
    3. Basic Electrical
    4. Component ID select either 4a or 4b
        4a. PrimeLINE® Unit Component ID
        4b. ThinLINE® Unit Component ID
    5. Keypad & Display Functions
    6. Tools & Resources (schematics, wiring diagrams manuals & apps) (Required)
    7. Unit Operating Sequence & Refrigerant Flow (Required) select either 7a or 7b
        7a. PrimeLINE Unit Operating Sequence & Refrigerant Flow
        7b. ThinLINE Unit Operating Sequence & Refrigerant Flow
    8. Pre-Trip

    It is recommended that students complete the modules in consecutive order.


Instructor-led course requirements

  • Associate certification can also be obtained by completing instructor-led classes (3-day Associate course) to satisfy online course requirements.

Click here for the instructor-led course schedule and registration details for online and instructor-led classes.

Technician level training is intended for employees with 1 or more years of experience servicing transport refrigeration equipment. The Technician training goes beyond theory to provide hands-on troubleshooting and performance based assessments. Additional topics include:

  • Carrier Transicold’s Micro-Link® 3 Controller
  • Software, configuration and data download
  • Electrical and refrigeration troubleshooting techniques

Because there can be such a variety in training, education and experience, several paths have been provided to obtain the Technician Certificate.


To obtain Technician level certification, students must complete the requirements for Associate level certification, and take additional online courses and an instructor-led course, where they troubleshoot Carrier Transicold equipment.


Prerequisites

  • 12 months of hands-on working experience and Associate certification completion

Online course requirements

  • Complete all online courses as outlined the above for Associate certification. Please note that in order to satisfy online course requirements for Technician certification, students must take both Component ID courses (4a and 4b) and both Unit Operating Sequence & Refrigerant Flow course (7a and 7b). Modules 2 & 3 can be waived with evidence of college level training in HVAC covering Basic Electrical & Refrigeration.
  • Students who take online courses for Technician certification must also complete a 2-Day Technician class (Hands-On Troubleshooting that includes):
    • Controller & software review
    • PrimeLINE® Unit II (Troubleshooting)
    • ThinLINE® Unit II (Troubleshooting)

Instructor-led course requirements

  • If a student does not wish to take online courses, Technician certification can also be obtained by completing instructor-led classes (1-week Container Technician course) to satisfy course requirements.

Experience-based requirements

  • Technicians, who have an HVAC or equivalent apprenticeship, may opt to complete the 3-day HVAC Container Technician course.
  • Technicians, who have been in the industry for many years and have 60 months of daily hands-on work experience, may opt to complete the 2 day Container Technician course (available through December 2018).

Click here for the instructor-led course schedule and registration details for online and instructor-led classes.

The requirements for Master Technician are currently being evaluated and will be released soon.

Click here for the instructor-led course schedule and registration details for online and instructor-led classes.

Frequently Asked Questions

Registration

1. How do I register for training?

2. Whose email address should I use to register?

3. How many openings are there in each class?

4. How do I add myself to the waitlist?

5. What if I need to make a change to my Registration?

6. What if I forgot my username or password?

7. What should I expect after registering?

8. I would like to register more than one person at a time. How does this work?

9. When are courses confirmed?

10. What is the policy for transferring or canceling a registration?

11. What is the course cancellation policy?

12. Where do I find lodging and transportation information?

13. What are the prerequisite requirements?

Classroom Expectations

14. What is the dress code?

15. Can I video or audio record the class?

Billing

16. What types of payment do you accept?

17. Are there any discounts available for classes?

18. How will the charge appear on my credit card statement?

19. How do I update my credit card and/or billing information?

20. How can I get a copy of my payment receipt?

Online Training

21. How do I get an enrollment key for online training?

22. My enrollment key isn't working. How do I get it to work?

23. How do I view or print my certificates of completion?

24. What is the Learning Management System

25. What if I forgot my username or password?




Answers

1. How do I register for training?

  • All Courses: When you are ready to register, Goto ‘Training’ under the Service and Support Tab or use any of the course schedule buttons to navigate to the course schedule. Once you identify the course you wish to attend select ‘Register’ alongside the course to review the summary and then complete registration.
  • Online Courses: These require a second step after registration and instructions for logging into the Online Learning Management System (LMS), and required enrollment key, will be provided at the end of the registration.
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2. Whose email address should I use to register?

The registration can be completed using either the email address of the student, or the person completing the form for them.

If someone other than the student completes the registration, it is important that the confirmation email, and any supporting course information be forwarded to the student.

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3. How many openings are there in each class?

Open enrollment courses have maximum registration limitations based on regulatory requirements. Availability is noted on the course registration page.

All registrations are taken based on a first registered, first served basis.

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4. How do I add myself to the waitlist?

When a class is full, you can add yourself to the waitlist by selecting the Register button for the class. You will receive an automatic email if a spot becomes available allowing you 24 hours to register.

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5. What if I need to make a change to my Registration?

You can return to your registration form any time and click on "View or Change Your Existing Registration." From there you can use your e-mail address and password to access your registration record update or change your information, or print a receipt of your registration for your records.

Students may be substituted at any time.

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6. What if I forgot my username or password?

If you're trying to start a new registration and can't remember your password, or you're trying to come back to an incomplete registration, your only option is to click on the "Start a New Registration" link that is a little further down and to the right. This will start the registration process over from scratch.

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7. What should I expect after registering?

When you submit a registration, you will be emailed a confirmation. Please make sure your email server does not place it in your junk or spam folders. We will be contacting you periodically after that with important information regarding training generally by email, so please check frequently!

Only the Primary Attendee in a group will receive email correspondences.

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8. I would like to register more than one person at a time. How does this work?

The group registration feature has been enabled as part of the software. This will allow one person to register a number of people, fill in their personal information, and then pay for that group with one transaction.

Only the Primary Attendee can update the group registration, and will receive email correspondences.

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9. When are courses confirmed?

Courses are confirmed 30 days in advance of the program start date date and credit cards are not charged until this time.

All training courses are held based on enrollment. Although Carrier will do its best to hold all scheduled training courses, no warranty or guarantee of any kind is made regarding holding any training course.

If a class is cancelled by us after this date, any tuition already paid will be refunded.

Carrier assumes no liability for cancellation of courses, regardless of the reason. Any ancillary costs related to the student taking a class (including but not limited to: Airfare, any travel costs, hotel, per-diem, mileage, lost employee wages or salary) are the responsibility of the student and/or the employer. If a class is cancelled, Carrier Transicold liability is limited to the amount of the registration fee ONLY.

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10. What is the policy for transferring or canceling a registration?

If you find you will be unable to attend the course, notify the Training Department [email protected] so that others may be given the opportunity to attend.

It will also be your responsibility to cancel any hotel reservations you have made, to prevent first-day charges. Please note that you are responsible for payment if you do not cancel and do not attend.

Participant cancellations and substitutions can be made at any time by logging into your registration page.

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11. What is the course cancellation policy?

  • 100% refund - applied to cancellations or transfers to other programs received greater than 30 days prior to the class start date.
  • 80% refund- applied to cancellations received between 14 and 30 days prior to the class start date.
  • 0% refund - applied to cancellations received less than 14 days prior to the class start date.*

NOTE: No Shows - If a student does not supply a written notification, to the Customer Training Department, that a registration is being cancelled, they will be charged the full amount of the class.*

*In extenuating circumstances, such as a death in the family, a credit may be applied toward a future class. This will be reviewed by the Customer Training Department on a case by case basis.

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12. Where do I find lodging and transportation information?

Rooms and meals are available at hotels, motels, and restaurants convenient to all classroom locations. Suggested local lodging information is provided on the Lodging tab on the Registration site.

We recommend that you do not make travel reservations until you receive a Course Confirmation from the Training Department approximately 30 days prior to scheduled course.

*Students are responsible for making their own arrangements, the cost of accommodations and meals, as well as transportation. Rooms are available on a first come, first serve basis.

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13. What are the prerequisite requirements?

Students must complete prerequisite requirements, as stated in the course description, prior to the first day of class.

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14. What is the dress code?

Proper work attire is required. No open toed shoes, shorts, sleeveless shirts, or shirts with inappropriate or offensive wording or imaging is permitted.

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15. Can I video or audio record the class?

The use of video, or audio, recording is strictly prohibited in the classroom.

All instructional material is copywritten, therefore cannot be reproduced without written consent from Carrier Transicold.

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16. What types of payment do you accept?

We accept MasterCard, Visa, Discover, Diners Club and American Express, MasterCard and Visa debit cards, and Priority Cards. We do not accept payment by Check or Purchase Order.

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17. Are there any discounts available for classes?

A 5% discount will be applied towards multiple student registrations (2 or more). A 10% discount will be applied towards registrations received 30 days, or more, prior to the class start date.

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18. How will the charge appear on my credit card statement?

The charge on your credit card statement will be from "ACT-CarrierTransicold"

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19 How do I update my credit card and/or billing information?

Credit card and/or billing information can be made at any time by logging into your registration page.

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20. How can I get a copy of my payment receipt?

Invoices and Receipts can be accessed at any time by logging into your registration page. Prior to the 30 day confirmation and credit card charge you can print out an invoice from the registration page, after the confirmation date a receipt can be printed.

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21. How do I get an enrollment key for online training?

Instructions for logging into the Online Learning Management System (LMS), and an enrollment key, will be provided at the end of the registration. See details for registering for a class.

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22. My enrollment key isn't working. How do I get it to work?

Enrollment keys are case sensitive. All letters, numbers and characters must be entered as they appear. Be sure that the correct course name is being selected before entering the enrollment key.

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23. How do I view or print my certificates of completion?

To view or print your certificates of completion, please follow these steps: 1. When you are logged in, select the My courses menu located at the left of the screen 2. Select the Certificates of completion link.

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24. What is the Learning Management System?

Students will be directed to the Learning Management System (LMS) at the completion of their online registration.

It is required that each user must use their own email address to create a user profile within the LMS. Email addresses are required for student records to uniquely identify students for tracking purposes.

Free email accounts can be created through online providers, such as:

Internet Requirement Specifications:

  • The Online LMS is supported by the latest internet browsers. Please perform a system check and contact your administrator if an upgrade is needed.
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25. What if I forgot my username or password?

If you're trying to log back into the Learning Management System, and can't remember your password, select the Forgot Your Password link to reset it through your email address on file.

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Welcome to TechLINE® Academy!