To become a Factory Authorized Dealer, technicians must complete extensive factory training on installation, maintenance, and repair. They must also maintain all required local licenses, have appropriate insurance, and consistently receive excellent scores in customer satisfaction surveys.
Carrier Factory Authorized Dealers
Why Choose a Factory Authorized Dealer?
Becoming a Carrier Factory Authorized Dealer isn't just a title—it's a commitment. Our dealers undergo extensive training and must maintain the highest levels of customer satisfaction to earn this designation. When you work with one, you're partnering with an elite professional dedicated to creating the ideal environment for your home.
100% Satisfaction Guaranteed*
We're so confident in the quality of our Factory Authorized Dealers and equipment that we offer a 100% Satisfaction Guarantee. If you're not fully satisfied with your new Carrier system within one year of installation, your dealer will correct the issue or remove the equipment and refund your purchase.
Unmatched Technical Expertise
Factory Authorized Dealers are masters of their craft. They are trained to identify and recommend the most effective and efficient HVAC solutions tailored specifically to your home's unique needs, ensuring optimal performance and comfort.
A Commitment to Excellence
Our Factory Authorized Dealers are consistently evaluated on their business practices, technical skill, and customer service. This ensures you always receive professional, reliable, and courteous service from a trusted expert who stands behind their work.
How to Find Your Ideal HVAC Solution
Step 1: Connect With a Dealer
Use our locator to find a certified Carrier Factory Authorized Dealer in your area.
Step 2: Get a Custom Recommendation
Your dealer will assess your home and comfort needs to provide a personalized system solution.
Step 3: Enjoy Total Comfort
Experience peace of mind with a professional installation backed by our 100% Satisfaction Guarantee.
The Carrier President’s Award
The President’s Award represents our highest standard of excellence, reserved for Carrier Factory Authorized Dealers who lead with vision and precision. We created this distinction to honor those who don't just meet expectations but redefine them. Recipients of this award demonstrate masterful business management and deep HVAC expertise, consistently delivering operational efficiency that drives real results. Most importantly, they place the customer at the center of everything they do, ensuring satisfaction through every interaction. This is recognition for true industry leaders who are shaping the future of comfort.
Hall of Fame Inductees
The Carrier Dealer Hall of Fame is reserved for the industry's most proven leaders. These individuals dedicate their careers to giving back, standing firmly behind the promises they make to their employees, customers, and communities. While many Factory Authorized Dealers exhibit this strong character, Hall of Fame members distinguish themselves through perseverance. We honor their unwavering commitment to high principles and a lifetime of exceptional service.
2025 Inductees: Tom Boylan, Roxann Mullen Donahue
Frequently Asked Questions
Our guarantee* ensures that if you are dissatisfied with your new Carrier equipment for any reason within one year of installation, your Factory Authorized Dealer will work to resolve the issue or remove the equipment and provide a full refund.
Yes. While they are premier experts in Carrier systems, their extensive training and industry knowledge make them highly qualified to service and repair most brands and types of HVAC equipment.
Your home's comfort system is a significant investment. A Factory Authorized Dealer guarantees a higher level of expertise, reliability, and service, ensuring your system is installed correctly for optimal efficiency and longevity, which can save you money and headaches in the long run.
NOTES:
* Subject to the terms and conditions outlined in the homeowner’s registration form. See dealer for details.