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Carrier’s New Indianapolis Technical Training Center Launches to Address HVAC Technician Shortage


Today, Carrier launched its new 6,000-square-foot training center on the West Side of Indianapolis with a ribbon cutting ceremony and several local distributors and public officials present. The event was hosted at one of the largest gas furnace manufacturing plants in the world, Carrier’s Center of Excellence for gas furnace production. The launch of the technical training center marks the completion of a multi-million-dollar investment by Carrier in training the next generation of skilled HVAC technicians. The center is opening in advance of the 2025 refrigerant phasedown where Carrier technicians will be trained on products using Puron Advance™ (R-454B), Carrier’s next generation lower-GWP refrigerant, in preparation. Carrier is part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions.

Over the next 10 years, it is estimated that there will be a 400,000 HVAC technician shortage that may negatively impact homeowner experiences, increase wait times for installation and maintenance of units, and leave business owners with the challenge of finding qualified employees.* Carrier’s new technical training center aims to address this challenge by training more technicians with state-of-the-art technology and labs. The center includes six distinct labs featuring 41 fully functional systems; including three ducted system labs, operational two-pipe and the future three-pipe VRF labs, and a ductless lab, which includes Crossover systems to train on the latest ducted and ductless combinations. Carrier’s existing self-paced, online training courses average 11,000 hours of technical training consumed each year. As a result of this new, in-person technical training center, annual capacity for an additional 30,000 hours of hands-on training has been added.

Carrier focuses on making the highest quality HVAC solutions that matter for people and the planet for generations to come. The network of Carrier distributors and factory authorized dealers will have exceptional training available through the lab to help ensure home HVAC systems are installed properly, alleviating some of the training challenges facing the industry and ensuring homeowner satisfaction. Carrier’s commitment to addressing the technician shortage is further exhibited by its Tech Up program, an ongoing effort to develop and empower the next generation of HVAC technicians.

Bringing this enhanced technical training center to our dealers has been top of mind as we consider the effects the ongoing technician shortage is having on the industry,” said Braden Cook, Senior Director of Product Management, Training and Service, Carrier. “Offering our complete suite of industry-leading products for comprehensive, hands-on training is just another way we are ensuring our dealers have the best technicians and installers supporting homeowners everywhere.”

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About Carrier
Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier is a part of Carrier Global Corporation, global leader in intelligent climate and energy solutions that matter for people and our planet for generations to come. For more information, visit or follow @Carrier on Twitter.

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