Carrier Corporation and its subsidiaries and affiliates (collectively, “CCS”), are committed to protecting the privacy of visitors to this website (“Website”) and users of its mobile applications (“Apps”). It is important that our users understand how we collect, use and disclose Personal Information (as defined below).
This Privacy Notice describes our practices related to Personal Information collected through CCS websites and mobile applications, unless there is a separate privacy notice for a particular website or mobile application.
What Personal Information does CCS collect? How does it collect such Information?
“Personal Information” is information through which a natural person is identifiable or may be identified. CCS may collect, use and process your Personal Information in order to provide you with services, products or information that you request.
The collection of information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, CCS may be unable to complete your transaction, or provide the information, services or products you have requested.
CCS may collect information, including Personal Information, from you when you submit a form or request, or register a product with CCS, such as: name, physical address, the company for whom you work, phone number, email address and fax number. CCS may also ask you to provide information about the product you are registering or the person/company that installed or maintains it.
We might need to collect other information for a specific form, feature, or other service that you may use or request. The content of such information will vary depending on the method of collection and the specific purpose(s) for which the information is being collected.
Why does CCS collect your Personal Information?
Our purpose in collecting this information is to provide customized services and content relevant to your specific needs and interests. Your information may be used by CCS to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website, Apps or social media sites or allow you to apply for a position at CCS.
Personal Information collected on a Website or App may be used to:
- Provide requested information, items, or services;
- Advertise products, services, promotions and events relating to CCS;
- Improve our products, services, surveys, Websites and Apps;
- Analyze your behavior on our Website and Apps;
- Provide investor services;
- If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with CCS;
- Obtain your location data in order to provide requested information or services;
- Protect against fraud or investigate suspected or actual illegal activity;
- Screen against sanctions and antiterrorism lists as required by law;
- Respond to a legitimate legal request from law enforcement authorities or other government regulators;
- Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population; or
- Conduct investigations to ensure compliance with, and comply with, legal obligations.
Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.
Where is Personal Information stored?
Because CCS, and its parent company, United Technologies Corporation (“UTC”), are global companies with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another within the CCS and UTC group of companies in order to accomplish the purposes listed above. These countries include, at a minimum, the United States, the member states of the European Union, Canada, and other countries, including some in Asia. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above. Within the UTC and CCS group of companies, information is transferred subject to the Binding Corporate Rules.
CCS relies on available legal mechanisms to enable the legal transfer of personal information across borders. To the extent that UTC relies on the standard contractual clauses (also called the model clauses) or Binding Corporate Rules to authorize transfer, CCS will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice.
Does CCS use your Personal Information to contact you?
CCS may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please use the “unsubscribe” function within the Website or App, or let us know by sending an email to [email protected]. Also, CCS will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us.
Does CCS share the information it collects?
CCS may share your Personal Information with our affiliated companies, such as companies in UTC’s group of companies, and/or companies in which CCS has control, through either direct or indirect ownership for the purposes set out above.
CCS will not sell or otherwise transfer or share your Personal Information outside of the companies identified above, except to:
- Service providers, dealers, distributors, agents or contractors that CCS has engaged. CCS will only share your Personal Information with third parties whom CCS has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
- Connect you with a local dealer when you use the Build Your System or Find a Dealer features on our Website. If you request an appointment through either tool, the dealer you select may contact you to schedule an appointment and for their own direct marketing purposes.
- Comply with legal obligations, such as in response to a legitimate legal request from law enforcement authorities, courts or other government regulators or authorities, among other things;
- Investigate suspected or actual illegal activity;
- Prevent physical harm or financial loss; or
- Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).
Your personal information may also be maintained and processed by our service providers in the United States, the member states of the European Union, Canada, Asia, and in other jurisdictions.
How does CCS secure Personal Information?
CCS is committed to ensuring the security and integrity of Personal Information. CCS has adopted reasonable technical, physical, and administrative procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.
How can you correct, change or delete your information held by CCS?
You may request to access, update, correct, change, or delete your Personal Information at any time. CCS will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, CCS will take steps to verify the user’s identity before making any requested change. To access, change, or delete your Personal Information, to report problems with the Website, to ask questions or to raise concerns, send an email to [email protected]. Some of our Websites, Apps, and social media accounts allow you to make corrections directly at the site without need to further contact CCS.
Please note that while we will assist you in protecting your Personal Information as outlined in this Privacy Notice, it is your responsibility to protect your passwords and other access credentials from others.
What should you understand about third-party links, features and solutions that may be used on this Website?
In some instances, CCS may provide links to and features from non-CCS controlled websites, and may integrate third-party solutions within our Website to deliver a more streamlined experience. CCS does not control such third-party websites and solutions (whether linked or integrated within the Website), however, and is not responsible for the content or the privacy practices employed by third parties. Furthermore, this Privacy Notice does not govern information collected about you by third parties. The privacy policies of the following third parties featured or integrated within this Website can be found by clicking the links attached to their respective names below:
Google, Inc., Yelp, Facebook, Heap, Appzi
In addition, CCS monitors user traffic patterns throughout its Websites according to a user's domain name, browser type, date and time of access, pages viewed and other Website interactions. Our Web servers collect the domain names but not the email addresses of visitors. This information is collected in order to measure the number of visitors to our Website and to determine which areas of the Website users find useful based upon the amount of traffic to particular areas and other interactions with the Website. CCS uses this information to enhance users’ experience at the Website and to better prepare future content based on the interests of users.
Our Web servers automatically collect the domain names but not the email addresses of visitors. However, if you provide an email address or other Personal Information to us, we may tie your Personal Information with information collected via cookies.
This Website may also use web beacons. A web beacon is usually a pixel on a website that can be used to track whether a user has visited a particular website to deliver targeted advertising. Web beacons are used in combination with cookies, which means that, if you turn off your browser's cookies, the web beacons will not be able to track your activity. The web beacon will still count as a website visit, but your unique information will not be recorded.
Information collected by web beacons may include IP address information (see below). Web beacon information is also used for:
- Advertising and email auditing, and reporting;
- Site traffic reporting; and
- Unique visitor counts.
If you provide an email address or other Personal Information to us, we may tie your Personal Information with information collected via web beacons.
An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
CCS may collect and keep track of IP addresses to, among other things:
- Maintain Website safety and security;
- Restrict access to our Websites to certain users;
- Troubleshoot technical issues; and
- Better understand how CCS Websites are used.
If you provide an email address or other Personal Information to us, we may tie your Personal Information with your IP address.
CCS (or third parties on behalf of CCS) may collect information in the form of log files that are recording Website activities and statistics about web users' habits.
Log files are used for internal purposes only. By using log files, CCS can constantly improve and customize its Website and Apps.
The entries help us gather, among other things:
- Internal marketing and demographic studies;
- A user’s browser type and operating system;
- Information about a user’s session (such as the URL, the date and time our Website was visited and which pages were viewed on our Website and for how long); and
- Other similar navigational or click-stream data.
If you provide an email address or other Personal Information to us, we may tie your Personal Information with information collected via log files.
Social Network Information
Social network information is any information that you permit a third-party social network to share with us. Social network information includes any information that is part of your profile on a third-party social network. Such social networks may include, but are not limited to, Twitter, Facebook, YouTube.
To find out how your information from a social network may be obtained by us (or other third party application developers), please go on the settings page of the relevant social network. Furthermore, you acknowledge that we may use your Personal Information to match information with a social network for advertising purposes and otherwise tie your Personal Information with your social network information consistent with this Privacy Notice.
CCS cannot make assurances about the security of information that you share with third parties, including information you share with social media sites.
For more information about cookies and other tracking technologies, click here.
How may CCS use location data?
CCS is a global provider of building technologies. Our fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services promote integrated, high-performance buildings that are safer, smarter and sustainable. As such, the following are some examples of when location data may be requested to provide some of the services that CCS has to offer:
- To improve building product capability, such as use your location data in one of our buildings to dynamically adjust ventilation, heating and cooling settings, to turn the lights on or off, or to unlock doors;
- If you are a visitor to or an employee at our headquarters, use your location data to help you locate the nearest printer or conference room, in order to provide an enhanced experience at our headquarters;
- To enable real estate agents using our Supra™ services to obtain or provide listing or showing information while using Supra’s Apps; or
- To determine which service technician is closest to a service call.
In addition, CCS may use location data for location and/or timekeeping purposes for employees or contractors.
In these cases, CCS will ask permission to collect your location data and so the collection of this data will be transparent to you – you will have the opportunity to decide whether or not to provide your location data. If you choose not to provide your location data, CCS may be unable to provide the requested service or complete the requested transaction.
How long do we keep your Personal Information?
The Personal Information you provide to CCS is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the CCS Website or App or are no longer a customer. After this period, your Personal Information will be deleted from all systems of CCS without notice.
What additional information should specific users know?
Parents, Guardians, and Children: Our Apps and Websites are intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. CCS does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this or any other CCS Website or App.
Users from California: Annually California residents may request and obtain information that CCS shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which CCS shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to [email protected] with “California Shine the Light Privacy Request” in the subject line as well as in the body of your message.
Users from the EU: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact CCS about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this Privacy Notice.
Users from the US: CCS does not collect Social Security Numbers through its websites. CCS does, however, collect Social Security Numbers where required by law, such as for tax and payroll purposes for its employees. When CCS collects and/or uses Social Security Numbers, CCS will take proper care by protecting confidentiality, limiting access on a need-to-know basis, and implementing appropriate technical safeguards and retention plans.
How might CCS change this Privacy Notice?
As CCS expands and improves its Websites and its Apps, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes.
How can you contact CCS?
If you have any comments or questions about this Privacy Notice or to obtain information on the manner in which we or our service providers treat your personal information, or if there are other things we can do to maximize the value of this Website or App to you, please email [email protected]. If you have questions about CCS’s privacy practices in general, please email [email protected].
In the event that you are located in a country governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please note that in your email and your inquiry will be directed to the appropriate person. If you wish to opt-out from sharing your Personal Information with us or have your Personal Information be removed, you should follow this link.
Requesting an Appointment
A user may have the option to request an appointment with a contractor online. To submit an online appointment request, you are asked to provide Personal Information to receive a response or some other service. The Personal Information requested includes your name, mobile phone number, email address, and home address. The collection of information will be transparent to you – you will be asked for it and will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, CCS may be unable to complete the transaction you have requested. Users who submit an appointment request will receive emails and text (SMS) messages about their appointment including acknowledgement, confirmations, status updates, and ratings and review requests. To opt-out reply with text STOP. Users may receive up to 4 or more messages per appointment. Text (SMS) message & data rates may apply. CCS will use the home address you provide to search our product registration database for previously registered equipment and provide a list of this equipment, warranty coverage, and warranty service history to the contactor you selected. The contractor uses this information to provide you with enhanced levels of technical support.
Ratings and Reviews Disclaimer
Please review this Privacy Notice in full. You may not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbor) or create a review for anyone other than yourself. You alone are responsible for any material you may submit via the Website ("Your Content"), and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by CCS. You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation. Content submitted by others (including any that may have been created by users employed or contracted by CCS) does not necessarily reflect the opinion of CCS. We reserve the right to remove, screen, edit, or reinstate User Content from time to time at our sole discretion for any reason or no reason, and without notice to you. For example, we may remove a review if we believe it violates the General Review Guidelines below. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content. We may use Your Content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works (including social media), creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. Please note that you also irrevocably grant the users of the Website and any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, against CCS and its users any claims and assertions of moral rights or attribution with respect to Your Content. By “use”; we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.
General Review Guidelines
- Inappropriate content: Threats, harassment, lewdness, hate speech, and other displays of bigotry are not permitted.
- Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn’t write reviews of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group. Business owners should not ask customers to write reviews.
- Promotional content: Unless you are using your business account to add content to your business’s profile page, you shouldn't submit promotional content.
- Relevance: Please make sure your contributions are relevant and appropriate to the forum. For example, reviews should not be used to discuss a business’s employment practices, political ideologies, extraordinary circumstances, or other matters that do not address the core of the consumer experience.
- Privacy: Don’t publicize other people’s private information. Please don’t post close-up photos or videos of other individuals without their permission, and please don’t post other people’s full names unless you’re referring to service providers who are commonly identified by or commonly share their own full names.
- Intellectual property: All content must be your own.
- Demanding payment: Beyond simply asking for a refund to remedy a bad experience, you should not use removing or posting your review as a way to extract payment from a business, regardless of whether you’ve been a customer.
Last updated on April 1, 2019