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FAQS

  • How long is my warranty coverage?

    • Your warranty coverage begins when your product is installed. The length of coverage can vary by product and if you registered* your product for an extended warranty. Additional factors that can affect the length of coverage are if you are the original purchasing owner, subsequent owner, or if the product was installed in a single-family or multi-family home or commercial application
    • To find your specific warranty coverage, please check your warranty certificate card or you can use our warranty lookup tool.

  • Where can I find my serial number?

    • The serial number can be found on the “rating plate” sticker of your product. For outdoor units such as air conditioners and heat pumps, the rating plate can be found on back of the unit above the service valve connections. On furnaces, the rating plate sticker can be found on the inside of the front door panel. To remove the front door panel, turn the knobs on the front of the door panel counterclockwise and pull towards you.
  • What is covered under warranty?

    • The warranty only covers functional parts such as: blower motor, compressor, coil, control board, heat exchanger, etc. Please contact your dealer or installer for detailed information.
  • Why isn’t labor covered under warranty?

    • Carrier is the manufacturer of heating, air conditioning and ventilation the equipment and provides a limited parts warranty. Labor is provided by the dealer/contractor for a period of time as determined by them.
  • Why is refrigerant not covered under warranty?

    • Refrigerant does not usually need to be replaced and may be a sign that a system was installed incorrectly or has developed a leak over time. Consult your dealer for further assistance.
  • Why are rust and corrosion not covered under warranty?

    • Normal wear and tear over the life of the product is not covered under warranty.
  • What parts are covered under warranty?

    • Blower motor, capacitor, coil, circuit board, compressor, fan, fan motor, drain pan, control board, gas valve, inducer motor, ignitor, heat exchanger, blower wheel, TXZ valve, transformer, motor module, inverter, contactor
  • What parts are not covered under warranty?

    • Non-functional parts such as; belts, pulleys, brackets, fuses, gaskets, paint, refrigerant, screws, nuts, bolts, etc. Contact your dealer or installer for more detailed information.
  • What is Carrier’s policy on covers for A/C?

    • Any parts not supplied or designated for use by Carrier, or damage resulting from their use, would not be covered under warranty.
  • Where do I find my filter?

    • The exact filter location can vary as the installer places the filter where they determine it is most suitable for your home during installation. However, common places filters are found can include: within a small slit on the bottom of the unit, on an external rack usually off the side of the furnace, in the ductwork as a cutout, or in the return air vents. If you are unable to locate your filter, please contact your dealer or installer.
  • What size is my filter?

    • Locate the filter and look for the sizing printed on the side edge of the filter.
  • What is a MERV Rating?

    • MERV ratings are rated on a scale of 1-16 with 1 being the least efficient and 16 being the most efficient. Ratings are dependent on your specific environment and your furnace. Contact your dealer or installer for more information.
  • What is Carrier's donation policy?

    • In general, Carrier’s corporate policies does not allow the donation of equipment or parts to individuals. However, Carrier is proud to maintain relationships with several nonprofit groups. In certain instances, Carrier dealers or distributors are willing to work with individuals or non-profit organizations to develop the lowest possible pricing structure or even possibly donating some equipment. However, this is at the option of the dealer or distributor and is not arranged through Carrier Corporation. Contact your dealer for more information.
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