Need Help With Your Wi-Fi^® Connected Device?

Troubleshooting

Did you know you can download the Route This diagnostic tool via your mobile device to help troubleshoot Wi-Fi connectivity issues

• Download the RouteThis app for iOS® (use code CARR to download)
• Download the RouteThis app for Android® (use code CARR to download)

Programming Your Thermostat

Here are a few options that can help you with programing your thermostat:

• Review your owner’s manual. Find your owner’s manual here. If your thermostat model number can’t be found via the link above, please contact your local Carrier expert (dealer) for assistance.
• Contact your local Carrier dealer. Your local Carrier dealer is there to help! Use our Dealer Locator resource page to find a dealer.

Thermostat Fault Code message

If you are receiving a fault code message on your thermostat, please contact your local Carrier expert (dealer) for immediate assistance. Use our Dealer Locator resource page to find a dealer.

Need additional help with our mobile app or other Wi-Fi devices? Give us a call at 1-800-Carrier (1-800-227-7437)