Service and Support
Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration support, service and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.
Technical Assistance for Container Products – 24 hours a day/7 days a week
In the USA and Canada, call 1-800-668-6283 (1-800-ONTO-CTD).
For assistance in English from the rest of the world, dial the AT&T access number for the country you are in, followed by 800-668-6283.
For assistance in Asia in English, Mandarin and dialects and Japanese, dial the International access code (IAC) for the country you are in followed by 800-6686-8000.
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Container Refrigeration Authorized Service Provider Network
With ongoing efforts to excel in container service and aftermarket parts support, Carrier Transicold is pleased to announce changes to our Authorized Service Provider (ASP) network structure for Global Container Refrigeration.
The new 4-Tier ASP network structure is designed to improve the cost of ownership for our customers by service partners that are highly trained in the maintenance and repair of Carrier container refrigeration units.
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Premium Service Centers
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Advanced Service Centers
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Service Center
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Repair Center
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Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration service and repair centers worldwide in all major and developing ports. Discover Carrier-authorized locations on the Service Center Locator.
CareMAX™ Program - Carrier Refrigerant Management Excellence
To help raise the standard of service and quality in refrigerant-handling operations for the container shipping industry, Carrier Transicold has launched the CareMAX™ (Carrier Refrigerant Management Excellence) Program, a comprehensive refrigerant management recognition program for its authorized service centers.
CareMAX establishes industry-leading protocols to help Carrier Transicold’s more than 400 container service centers better manage refrigerants and refrigerant supplies. By using Carrier-authorized service centers, especially those recognized by the CareMAX program, equipment owners and operators can be confident their assets will be serviced by experts committed to maintaining the highest levels of refrigerant quality.
CareMAX protocols cover all post-production stages of refrigerant handling, from procurement and testing, to storage and decanting, including maintenance of refrigerant-handling tools and how to train service technicians who handle refrigerants.
Participating service centers will need to successfully pass an audit conducted by Carrier Transicold’s global service organization before the service center will be authorized to use and display the CareMAX logo.
For more information or to apply for CareMAX recognition, please contact your Carrier Transicold service engineer.
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Newsletter
Nobody Cares for Your Equipment Like Carrier Does
SeaCare™ Global Container Solutions gives you a better way to manage your operations, while reducing the overall costs and administrative burden related to long-term equipment care. SeaCare Solutions provide an exceptionally flexible response to the needs of shipping and leasing companies. Customers may select whichever combination of programs best suit their needs. Even specific programs offer a degree of customization.
SeaCare Solutions is a package of support programs for both owned and leased equipment. Key components are: Warranty Renewal and Service Contract programs for PrimeLINE®, EliteLINE® and ThinLINE® refrigeration units, Preventive Maintenance for PowerLINE® Generator Sets and Ship Kit Management. Other programs are under development for additional services.
Key Components of SeaCare Solutions
Carrier has introduced four programs under the SeaCare umbrella:
Warranty Renewal – The industry’s first extended warranty program for container refrigeration units, this program offers flexible terms ranging from full unit coverage to coverage of individual major components, such as the compressor, controller and fan motors. Customers can tailor their selections based on specific needs or budget.
Click here for more information on Warranty Renewal
Service Contract – SeaCare Solutions Service Contracts provide full service coverage to refrigeration units by adding pre-trip inspections and consumables to a full unit warranty package. Better still, Carrier organizes and manages maintenance and repairs through the service center network, saving customers the task of doing so.
Click here for more information on Service Contracts
Preventive Maintenance – Designed specifically for Carrier generator sets, the SeaCare Preventive Maintenance program provides factory-authorized service to keep generators performing at optimal levels. Through the program, Carrier organizes and manages scheduled service at 2,000- and 4,000-hour intervals, and provides recordkeeping and reporting services through Carrier’s central database.
Click here for more information on Preventive Maintenance
Ship Kit Management – Every container vessel needs an inventory of ship kits, housing repair components in the event maintenance is required at sea. Management of ship kits – making sure they are fully stocked and stowed – can be an administrative hassle for shipping lines and leasing companies. The SeaCare Solutions Ship Kit Management program not only takes on these duties, but also manages ship kit parts inventory for competitive equipment and provides global management of the entire ship kit supply chain. With guaranteed pricing for parts and service, this program even handles delivery of spare parts, including refrigerant, to replenish supplies and removal of consumed or faulty parts.
Click here for more information on Ship Kit Management
QUEST – Developed and tested by Carrier and the Wageningen UR Food & Biobased Research (WUR) in the Netherlands, the QUEST (Quality and Energy Efficiency in Storage and Transport) power-saving mode helps shipping lines lower their operating costs by decreasing the system’s run time, energy usage and emissions, and results in a smaller carbon footprint for shipped commodities.
Click here for more information on QUEST
Benefits of SeaCare Solutions
- Better asset utilization
- Global consistency in service and maintenance
- Reduced service administration
- Reduced operating costs
- Management of equipment lifecycle costs
- Improved equipment reliability
- Extended equipment life
- Reduction in emergency repairs
TechLINE newsletter features technical information and tips on the Operation, Maintenance and Repair of Carrier's Container and Power Generation equipment.
Click here to view TechLINE Archived Issue
- November 2019 Issue
- Micro-Link® 5
- Purge Mode
- NaturaLINE® Low Refrigerant Check
- XtendFRESH® Alarm 96 Troubleshooting
- Global Training
- NatuaLINE® HPXV Coil Position
- Temperature Setpoint Lock
- NaturaLINE® Inspection Guide
- Software Release Update
- PrimeLINE ONE™ Container
- Genset Battery Charger
- NaturaLINE® CO2 Refrigerant
- Genset Voltage Controller
- Auto Cold Treatment clarification
- Micro-Link® 3 USB Adapter
- ContainerLINK™ app Update
- Global Training
- MPR Parts
- Trip Start Definition
- Software Release Update
- July 2018 Issue
- TripWise™ Option for PrimeLINE® & PrimeLINE units with EDGE Technology
- Humidity Sensor Location
- Humidity Sensor Troubleshooting
- PrimeLINE® R-513A Ready Unit
- ContainerLINK™ App
- XtendFRESH™ Operator Guide
- Q3/Q4 2018 Global Training
- NaturaLINE® Parts / Tools
- Software Release Update
- November 2017 Issue
- TechLINE® Academy
- XtendFRESH™ Alarm Troubleshooting
- Alarm 23 Troubleshooting
- Battery Charger Troubleshooting
- NaturaLINE® VFD
- Solenoid Valve Positioning
- XtendFRESH Heater Checkout
- Software Release Update
- Q1/Q2, 2018 Global Training
- July 2017 Issue
- 4 Tier Service Center Network
- GDP (Good Distribution Practice)
- PrimeLINE® P6-5 Test
- NaturaLINE® Update
- Tier 4 Generator Troubleshooting
- Technician Certification
- Q3/Q4, 2017 Global Training
- Software Release Update
- November 2016 Issue
- XtendFRESH™ Enhancements
- PrimeLINE® P8-1 Software Update
- ML3 Controller / ERR1 / ERR2
- LED Display Change
- DataCorder™ Event
- Q1/Q2 2017 Global Training
- Introduction of Online Training
- Carrier CareMAX™ Provider
- Software Release Update
- June 2016 Issue
- Micro-LINK® Analyzer
- XtendFRESH™ O2 Sensor
- XtendFRESH™ Curtain
- Tools Catalog
- DataLINE™ / USB /Com Port
- Tier 4 Genset Troubleshooting
- Warranty Documents
- Global Training Schedule
- Software Release Update
- November 2015 Issue
- FuelWise™ Power-saving Option
- Interrogation Port Caps
- Pre-Trip Using Genset
- PrimeLINE® Pressure Transducer
- NT Start Logic
- Tier 4 Genset (50Hz / 60Hz)
- Micro-Link® 3 Controller Field Software
- Mobile Manual Additions
- Global Training Schedule
- Upper VPS / Repair Kit
- Software Release Update
- June 2015 Issue
- Mobile Manual
- Fuel Filter Bowl (RG/UG)
- PrimeLINE with EDGE Dual Speed Condenser Motor
- TechLINE Articles
- 2015 Global Training Schedule
- Software Release Update
Carrier Transicold channel partners login for service, parts, application, and training information
Transcentral - Click here for authorized access for Carrier channel partners in North America
PartsNet Asia - Click here for authorized access for Carrier Transicold channel partners in Singapore, Hong Kong, and Australia
PartsNet Rotterdam - Click here for authorized access for Carrier Transicold channel partners in Rotterdam
These are secure web sites for registered channel partners only. Before accessing the site, please review Carrier Corporation's Terms of Access.
