Carrier Container Refrigeration Service and Support

Worldwide commitment to quality

Today, Carrier’s comprehensive sales and service network includes over 550 container refrigeration support, service and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.

Technical Assistance for Container Products – 24 hours a day / 7 days per week

For immediate emergency technical assistance for ocean-going refrigerated container units and power generator sets contact Carrier Container Technical Services HotLINE as follows:

Within USA and Canada: Dial 1-800-668-6283 (1-800-ONTO-CTD).
From countries outside USA and Canada. First dial the regional number for the country found at the following website https://www.business.att.com/collateral/access.html and then dial 800-668-6283.
Alternatively direct dial using +1 (315) 433- 4914.

Mobile-friendly user manuals

Click below to access manuals for Carrier container refrigeration units and generator sets in a mobile-friendly interface.

Container Refrigeration Authorized Service Provider Network

With ongoing efforts to excel in container service and aftermarket parts support, Carrier Transicold is pleased to announce changes to our Authorized Service Provider (ASP) network structure for Global Container Refrigeration. The new 4-Tier ASP network structure is designed to improve the cost of ownership for our customers by service partners that are highly trained in the maintenance and repair of Carrier container refrigeration units.

Carrier Container Refrigeration Premium Service Centers

obtain CareMAX program recognition (committed to maintaining the highest levels of refrigerant quality); or
provide warranty service exclusively for Carrier Transicold branded refrigeration equipment;
reflect the highest commitment to Carrier Transicold service and employee excellence;
demonstrate the highest level of technical proficiency;
maintain highest level of container aftermarket parts inventory;
offer 24/7 mobile service.

Carrier Container Refrigeration Advanced Service Centers

reflect a very high commitment to Carrier Transicold service and employee excellence;
demonstrate a very high level of technical proficiency and refrigerant management;
maintain very high level of container aftermarket parts inventory;
offer 24/7 mobile service.

Carrier Container Refrigeration Service Centers

reflect a high commitment to Carrier Transicold service and employee excellence;
demonstrate a high level of technical proficiency and refrigerant management;
maintain high level of container aftermarket parts inventory;
may offer 24/7 mobile service.

Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration service and repair centers worldwide in all major and developing ports. Discover Carrier-authorized service center locations near you by downloading the ContainerLINK™ app today.

CareMAX™ Program - Carrier Refrigerant Management Excellence

To help raise the standard of service and quality in refrigerant-handling operations for the container shipping industry, Carrier Transicold has launched the CareMAX™ (Carrier Refrigerant Management Excellence) Program, a comprehensive refrigerant management recognition program for its authorized service centers.

CareMAX establishes industry-leading protocols to help Carrier Transicold’s more than 400 container service centers better manage refrigerants and refrigerant supplies. By using Carrier-authorized service centers, especially those recognized by the CareMAX program, equipment owners and operators can be confident their assets will be serviced by experts committed to maintaining the highest levels of refrigerant quality.

CareMAX protocols cover all post-production stages of refrigerant handling, from procurement and testing, to storage and decanting, including maintenance of refrigerant-handling tools and how to train service technicians who handle refrigerants.

Participating service centers will need to successfully pass an audit conducted by Carrier Transicold’s global service organization before the service center will be authorized to use and display the CareMAX logo.

For more information or to apply for CareMAX recognition, please contact your Carrier Transicold service engineer.

Brochure

CareMAX™ Program - Carrier Refrigerant Management Excellence

New CareMAX™ Program Puts Focus on Refrigerant Quality

Carrier TechLINE Newsletters

TechLINE newsletter features technical information and tips on the Operation, Maintenance and Repair of Carrier's Container and Power Generation equipment.

Click here to view TechLINE Archived Issue

TechLINE 2025 Articles:

TechLINE 2024 Articles:

TechLINE 2023 Articles:

TechLINE 2022 Articles:

November 2019 Issue

Micro-Link® 5
Purge Mode
NaturaLINE® Low Refrigerant Check
XtendFRESH® Alarm 96 Troubleshooting
Global Training

November 2018 Issue

PrimeLINE ONE™ Container
Genset Battery Charger
NaturaLINE® CO2 Refrigerant
Genset Voltage Controller
Auto Cold Treatment clarification
Micro-Link® 3 USB Adapter
ContainerLINK™ app Update
Global Training
MPR Parts
Trip Start Definition
Software Release Update

July 2018 Issue

TripWise™ Option for PrimeLINE® & PrimeLINE units with EDGE Technology
Humidity Sensor Location
Humidity Sensor Troubleshooting
PrimeLINE® R-513A Ready Unit
ContainerLINK™ App
XtendFRESH™ Operator Guide
Q3/Q4 2018 Global Training
NaturaLINE® Parts / Tools
Software Release Update

November 2017 Issue

TechLINE® Academy
XtendFRESH™ Alarm Troubleshooting
Alarm 23 Troubleshooting
Battery Charger Troubleshooting
NaturaLINE® VFD
Solenoid Valve Positioning
XtendFRESH Heater Checkout
Software Release Update
Q1/Q2, 2018 Global Training

July 2017 Issue

4 Tier Service Center Network
GDP (Good Distribution Practice)
PrimeLINE® P6-5 Test
NaturaLINE® Update
Tier 4 Generator Troubleshooting
Technician Certification
Q3/Q4, 2017 Global Training
Software Release Update

November 2016 Issue

XtendFRESH™ Enhancements
PrimeLINE® P8-1 Software Update
ML3 Controller / ERR1 / ERR2
LED Display Change
DataCorder™ Event
Q1/Q2 2017 Global Training
Introduction of Online Training
Carrier CareMAX™ Provider
Software Release Update

June 2016 Issue

Micro-LINK® Analyzer
XtendFRESH™ O2 Sensor
XtendFRESH™ Curtain
Tools Catalog
DataLINE™ / USB /Com Port
Tier 4 Genset Troubleshooting
Warranty Documents
Global Training Schedule
Software Release Update

November 2015 Issue

FuelWise™ Power-saving Option
Interrogation Port Caps
Pre-Trip Using Genset
PrimeLINE® Pressure Transducer
NT Start Logic
Tier 4 Genset (50Hz / 60Hz)
Micro-Link® 3 Controller Field Software
Mobile Manual Additions
Global Training Schedule
Upper VPS / Repair Kit
Software Release Update

June 2015 Issue

Mobile Manual
Fuel Filter Bowl (RG/UG)
PrimeLINE with EDGE Dual Speed Condenser Motor
TechLINE Articles
2015 Global Training Schedule
Software Release Update

Container Training

To view a course description, or register for a school - click on register link below. For further information about training on refrigerated containers, please contact [email protected] or your local Field Service Manager.

CLICK HERE to register for upcoming container training courses.

Carrier Transicold channel partners

Login for service, parts, application, and training information

Transcentral - Click here for authorized access for Carrier channel partners in North America

PartsNet Asia - Click here for authorized access for Carrier Transicold channel partners in Singapore, Hong Kong, and Australia

PartsNet Rotterdam - Click here for authorized access for Carrier Transicold channel partners in Rotterdam

These are secure web sites for registered channel partners only. Before accessing the site, please review Carrier Corporation's Terms of Access.

Literature

Document Finder

Information is at your fingertips! Access a repository of product operations manuals and detailed product brochures of the largest offering of refrigeration equipment in the industry.