Service and Support

Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration support, service and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.

Service and Support

Technical Assistance for Container Products – 24 hours a day / 7 days per week

For immediate emergency technical assistance for ocean-going refrigerated container units and power generator sets contact Carrier Container Technical Services HotLINE as follows:

Within USA and Canada: Dial 1-800-668-6283 (1-800-ONTO-CTD).

From countries outside USA and Canada. First dial the regional number for the country found at the following website https://www.business.att.com/collateral/access.html and then dial 800-668-6283.

Alternatively direct dial using +1 (315) 433- 4914.

Service and Support

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Service and Support

New TechLINE® Issue

Click here to view November 2018 release

Container Refrigeration Authorized Service Provider Network

With ongoing efforts to excel in container service and aftermarket parts support, Carrier Transicold is pleased to announce changes to our Authorized Service Provider (ASP) network structure for Global Container Refrigeration.

The new 4-Tier ASP network structure is designed to improve the cost of ownership for our customers by service partners that are highly trained in the maintenance and repair of Carrier container refrigeration units.

Premium Service Centers

obtain CareMAX program recognition (committed to maintaining the highest levels of refrigerant quality); or
provide warranty service exclusively for Carrier Transicold branded refrigeration equipment;
reflect the highest commitment to Carrier Transicold service and employee excellence;
demonstrate the highest level of technical proficiency;
maintain highest level of container aftermarket parts inventory;
offer 24/7 mobile service.

Advanced Service Centers

reflect a very high commitment to Carrier Transicold service and employee excellence;
demonstrate a very high level of technical proficiency and refrigerant management;
maintain very high level of container aftermarket parts inventory;
offer 24/7 mobile service.

Service Center

reflect a high commitment to Carrier Transicold service and employee excellence;
demonstrate a high level of technical proficiency and refrigerant management;
maintain high level of container aftermarket parts inventory;
may offer 24/7 mobile service.

Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration service and repair centers worldwide in all major and developing ports. Discover Carrier-authorized locations on the Service Center Locator.

CareMAX™ Program - Carrier Refrigerant Management Excellence

caremax-logo

To help raise the standard of service and quality in refrigerant-handling operations for the container shipping industry, Carrier Transicold has launched the CareMAX™ (Carrier Refrigerant Management Excellence) Program, a comprehensive refrigerant management recognition program for its authorized service centers.

CareMAX establishes industry-leading protocols to help Carrier Transicold’s more than 400 container service centers better manage refrigerants and refrigerant supplies. By using Carrier-authorized service centers, especially those recognized by the CareMAX program, equipment owners and operators can be confident their assets will be serviced by experts committed to maintaining the highest levels of refrigerant quality.

CareMAX protocols cover all post-production stages of refrigerant handling, from procurement and testing, to storage and decanting, including maintenance of refrigerant-handling tools and how to train service technicians who handle refrigerants.

Participating service centers will need to successfully pass an audit conducted by Carrier Transicold’s global service organization before the service center will be authorized to use and display the CareMAX logo.

For more information or to apply for CareMAX recognition, please contact your Carrier Transicold service engineer.

Brochure

CareMAX™ Program - Carrier Refrigerant Management Excellence

New CareMAX™ Program Puts Focus on Refrigerant Quality

TechLINE newsletter features technical information and tips on the Operation, Maintenance and Repair of Carrier's Container and Power Generation equipment.

Click here to view TechLINE Archived Issue

November 2019 Issue
- Micro-Link® 5
- Purge Mode
- NaturaLINE® Low Refrigerant Check
- XtendFRESH® Alarm 96 Troubleshooting
- Global Training
- NatuaLINE® HPXV Coil Position
- Temperature Setpoint Lock
- NaturaLINE® Inspection Guide
- Software Release Update

November 2018 Issue

PrimeLINE ONE™ Container
Genset Battery Charger
NaturaLINE® CO2 Refrigerant
Genset Voltage Controller
Auto Cold Treatment clarification
Micro-Link® 3 USB Adapter
ContainerLINK™ app Update
Global Training
MPR Parts
Trip Start Definition
Software Release Update

July 2018 Issue
- TripWise™ Option for PrimeLINE® & PrimeLINE units with EDGE Technology
- Humidity Sensor Location
- Humidity Sensor Troubleshooting
- PrimeLINE® R-513A Ready Unit
- ContainerLINK™ App
- XtendFRESH™ Operator Guide
- Q3/Q4 2018 Global Training
- NaturaLINE® Parts / Tools
- Software Release Update

November 2017 Issue
- TechLINE® Academy
- XtendFRESH™ Alarm Troubleshooting
- Alarm 23 Troubleshooting
- Battery Charger Troubleshooting
- NaturaLINE® VFD
- Solenoid Valve Positioning
- XtendFRESH Heater Checkout
- Software Release Update
- Q1/Q2, 2018 Global Training

July 2017 Issue
- 4 Tier Service Center Network
- GDP (Good Distribution Practice)
- PrimeLINE® P6-5 Test
- NaturaLINE® Update
- Tier 4 Generator Troubleshooting
- Technician Certification
- Q3/Q4, 2017 Global Training
- Software Release Update

November 2016 Issue
- XtendFRESH™ Enhancements
- PrimeLINE® P8-1 Software Update
- ML3 Controller / ERR1 / ERR2
- LED Display Change
- DataCorder™ Event
- Q1/Q2 2017 Global Training
- Introduction of Online Training
- Carrier CareMAX™ Provider
- Software Release Update

June 2016 Issue
- Micro-LINK® Analyzer
- XtendFRESH™ O2 Sensor
- XtendFRESH™ Curtain
- Tools Catalog
- DataLINE™ / USB /Com Port
- Tier 4 Genset Troubleshooting
- Warranty Documents
- Global Training Schedule
- Software Release Update

November 2015 Issue
- FuelWise™ Power-saving Option
- Interrogation Port Caps
- Pre-Trip Using Genset
- PrimeLINE® Pressure Transducer
- NT Start Logic
- Tier 4 Genset (50Hz / 60Hz)
- Micro-Link® 3 Controller Field Software
- Mobile Manual Additions
- Global Training Schedule
- Upper VPS / Repair Kit
- Software Release Update
June 2015 Issue
- Mobile Manual
- Fuel Filter Bowl (RG/UG)
- PrimeLINE with EDGE Dual Speed Condenser Motor
- TechLINE Articles
- 2015 Global Training Schedule
- Software Release Update

Carrier Transicold channel partners login for service, parts, application, and training information

Transcentral - Click here for authorized access for Carrier channel partners in North America

PartsNet Asia - Click here for authorized access for Carrier Transicold channel partners in Singapore, Hong Kong, and Australia

PartsNet Rotterdam - Click here for authorized access for Carrier Transicold channel partners in Rotterdam

These are secure web sites for registered channel partners only. Before accessing the site, please review Carrier Corporation's Terms of Access.

Literature

Document Finder

Information is at your fingertips! Access a repository of product operations manuals and detailed product brochures of the largest offering of refrigeration equipment in the industry.