Carrier’s BluEdge Service agreements offer a full suite of HVAC service solutions that support your equipment throughout its entire lifecycle. With tiered coverage options, remote monitoring and predictive diagnostics, BluEdge plans enable your system to operate reliably, efficiently and with full technical support across the UK.
With Carrier, you are not just getting the most innovative equipment in the industry, but a trusted partner delivering expertise, service and greater peace of mind throughout the entire lifecycle of your HVAC system.
Comprehensive BluEdge Service Agreements
Digital Connectivity: Abound HVAC Performance
Carrier’s digital connectivity platform, part of the broader Abound suite of solutions, gives you the benefit of continuous monitoring, data-driven predictive insights and reports to detect issues before they arise and protect your investment.
Command Centre Monitoring
Our Carrier Command Centre experts monitor and analyse your data, helping your HVAC system to maintain optimal performance.
Periodic Predictive Operational Inspections
Our Carrier factory-trained service technicians are available to inspect your equipment periodically, making any necessary adjustments to keep your system running smoothly and efficiently.
Planned Predictive Maintenance
Our technicians perform thorough maintenance in machine shutdown mode ensuring longevity and higher reliability when placed back into service. Cooling and heating start-up services ensure optimal seasonal performance.
Unscheduled Repairs, Parts & Labour
In the event of unexpected failures, Carrier provides repair or replacement of maintainable components and moving parts. Labour and parts may be included based on your BluEdge service tier level.
Why Choose BluEdge Service Agreements?
With a BluEdge service agreement, you benefit from:
- Flexible service tiers to match your requirements
- Remote monitoring and predictive diagnostics
- Improved energy efficiency and system uptime
- Reduced risk of costly breakdowns
- Nationwide UK support from Carrier-certified technicians
- Lifecycle management that protects your HVAC investment
Three Tiers of Coverage
BluEdge is a best-in-class lifecycle solution offering customisable service plans that help maintain peak HVAC performance and extend equipment life. Each plan is backed by Carrier’s technical expertise and powered by advanced digital technology, delivering long-term value and reliable system support.
Carrier offers three levels of service to match your operational needs and maintenance goals:
*Availability based on product model
Abound HVAC Performance
Every BluEdge plan includes access to Abound HVAC Performance – Carrier’s digital solution for system monitoring and performance management.
Features include:
- Real-time machine health notifications
- Access to data via mobile or web-based dashboards
- Insights to optimise equipment efficiency
- Alarm management and remote system visibility
Abound helps prevent issues before they escalate, enabling proactive service and improved building performance.
Frequently Asked Questions
Abound HVAC Performance is a solution available within the three tiers of Carrier’s BluEdge Service Agreements (Core, Enhance, Elite). It provides digital tools that empower your team to visualise, advise and optimise the lifecycle and performance of your HVAC system. Through comprehensive dashboards and actionable insights, it helps improve equipment uptime, system efficiency and overall comfort.
Abound HVAC Performance improves productivity by delivering real-time machine health notifications and analytics for connected HVAC assets. It provides data on demand via mobile and web platforms. Depending on your service tier, features may include access to a 24/7 Command Centre, a user-friendly Customer Portal, live dashboards and advanced analytics.
Abound HVAC Performance complements Carrier’s service and maintenance agreements and is included within all three BluEdge tiers (Core, Enhance, Elite). The specific features vary depending on the tier of your agreement. Abound HVAC Performance can also be added to a BluEdge contract or purchased as a standalone solution.
Yes. Abound HVAC Performance is available as a standalone solution and can also be added to any tier of Carrier’s service agreements, regardless of level.
Abound HVAC Performance is compatible with a wide range of HVAC equipment, including chillers, heat pumps, dry coolers, rooftop units, AHUs and CCUs.
Every facility is different, but installing the connected services box typically takes just a few hours. Once installed, onboarding is completed remotely by Carrier experts. Customers will receive an email with login details and platform access instructions.